Job description - Tech Support Engineer

Responsibilities
 Managing multiple client accounts for technical support
 Deploying Odyssey’s products for clients;
 Monitoring and maintaining Odyssey’s products;
 Installing and configuring operating systems and applications;
 Providing Technical support with issue resolution via Phone/Chat/Email electronic
medium;
 Taking clients through a series of actions, either face to face or over the
telephone to help set up systems or resolve issues;
 Troubleshooting system, network and product configuration problems and
diagnosing and solving faults;
 Providing support, including procedural documentation and relevant reports;
 Responding within agreed time limits to call-outs;
 Prioritizing and managing many open cases at one time;
 Establishing a good working relationship with clients and teams;
 Testing and evaluating products;
 May require to work onsite in Customer location

Technical Knowledge
 OS– Installation and configuration of Windows, Linux. VMWare and other Unix
flavors an added advantage.
 Working experience in HTML, HTTP, FTP, javascript, XML, SQL, shell scripts
 Working knowledge of Network devices like routers, firewall, switch, load
balancers, antivirus, VPN, etc.
 Working experience in setting up web servers, email servers
 Experience in network protocols and packet analysis
 Familiarity in database/system administration will be an advantage
 CISA/CISSP certifications will have a weightage
 Working experience in SSL, PKI, security protocols/products will be an added
advantage
Additional skills
  Able to work independently and efficiently to meet deadlines.
 Self-motivated, Detail-oriented and organized.
 Experience with Hardware and Software issues.
 Proficient in Internet related applications such as Web Browsers & E-Mail clients
 Excellent Communication (Oral and Written), Interpersonal, Organizational and
Presentation skills
 Flexibility to travel, relocate, adapt to locations/languages

Experience
0 – 1 years

Education
BE / B Tech in Computer Science / Electronics/ IT

Location
 Default location is Mumbai