Ene J] Listening and discussion Consultant interview ‘and language Time to break out from compus | Business skills Telephone strategies: clarifying and confirming Writing: e-mails Case study Training at Smileco diocre teacher tells. The good teacher explains. The superior teacher demonstrates. The great teacher inspires. William Arthur Ward American author and teacher, 1921-1997) SCTE © Discuss these questions. rE 4 What kinds of courses have you been doing recently in your company or organisation? 2. Which of these leat ig styles do you prefer? * self-study + ina group * one-to-one * online * face-to-face + learning by doing, 3. What kind of qualities do you think make a successful company trainer or teacher? 4 What do you understand by the training terms coaching and mentoring? © (22: Listen to the first part of the interview with Rosa Soler, a Spanish training and development consultant, and complete the information. 4. Rosa helps companies with their training by ............ a company's needs before deciding on the type of ............ required, 2 The purposes of training activites like tower-building or are to assess skills such as teamwork, and . . communication, 3 ‘The in-tray' Is an exercise used for assessing , during which the participants have to ............ an agenda, but it is really designed to see how managers .. ‘4 Rosa runs various courses for her clients, which are often programmes ‘A. Rosa Soler, training and involving and, less frequently, development consultant @ (222 Listen to the second part of the interview and say whether these sentences about coaching and mentoring are true (T) or false (F). 4. The aim of coaching programmes is to improve the business skills of employees. 2 Coaching-style programmes are specifically directed at training inexperienced managers. 3 Mentoring programmes are designed as long-term career plans for young high-flyers,2 Training) 4 When a mentee is taking part in a complex mentoring programme, he/she is unable to follow additional courses. 5 The mentor is often 2 senior person in the organi objective working relationship with the mentee. 6 The task of finding a suitable mentor is a challenging one, even for larger companies tion who must have an Complete the table with the missing words related to company tra Sometimes there is more than one possibility for the noun/person. Verb =| Activity/process Person 4 train training trainer/irainee 2 coach 3 evaluate 4 mentor/mentee 5 consult 6 [assessment 7 appraiser/appraisee 8 instruction 9 Participation Complete these sentences related to company training from the previous exercise in the correct form. 4 Our human resources department is running an intensive management programme next month. 2 We evaluate this course using a system of continuous, soall the tests, homework and classwork you do count towards your final grade. 3 Paolo is really good at ve Managers in communication skills like chairing meetings and conflict resolution. {4 Alot of trainers could do with improving their skills in giving clearer 1g a suitable word 5, The team-building course we ran last year was very successful. We got some very positive feedback from the 6 Sarah has a lot of potential I's a shame none of our senior staff have volunteered to act as her .. e 7, We should get in a professional development consultant t0 ....-..z... the skills gaps of our staf. 8 Markus had been working for the company for over a year; performance . from his line manager was well overdue. iscuss these questions. 1 Which courses are most/least popular at your place of work or institute? 2. What sort of training or coaching programmes do you think would be most beneficial for your company or organisation? 3 Would you be interested in participating in a mentoring programme, either ‘asa mentee or mentor? Why (not)? 4 What kinds of courses are you considering doing in the near future?[ 2 training rh eure @ Discuss these questions. 4 Some online courses offer ‘blended learning’, where there is a mixture of face-to-face tuition and e-learning. Which style of learning do you prefer? 2 Would you consider doing an online MBA? Why (not)? 3. What do you think are the advantages of doing an MBA online? © Read the article and make a note of the advantages associated with Universitas 21 Global. Time to break out from campus By Sumathi Bala 1 For associate professor Jere- ‘my Wiliams, who has been teaching in tertiary insti- ‘tutes. for more than two decades, making the ‘crossover from a classroom ness, accepted a post at Uni- ‘ersitas 21 Global, the global online graduate business ‘school. He became the inst. ‘ute’ Director of Instruction and Assessment and associ- ate professor of elearning. “To me, it was an opportuni ty tobe a the start of some- thing that would be big? he says. E-learning is engaging, authentic and could be the way of learning in the future” 3 Universitas 21 Global was 16 universities. The online institute wants to tap into ‘the vast potential demand {or higher education, partic. ularly in Asia. Tealso alms to Dreak away from the elitist ‘model of higher education by making tertiary educa- ‘on accessible to more peo- ple. 4 Blearning is seen as offer ‘ng a less traditional model of learning, allowing instructors to act as facilita- 7 tors or mentors. It also allows for greater expres- sion, giving everyone in the ‘Administration degree con- ferred by the institute is alobally recognised, as it Dears the stamp of all 16 uni- versities. By providing top- class business education online, Universitas 21 Global says that itis offering an alternative route for stu- dents in Asia, who cannot s afford to pay for highor edu- cation or travel to the US, UK or Australia. To make its online MBA programme affordable, the institute | 6 Mukosh Aghi, chief execu- ‘lve officer at Universitas 21 Global, says:‘Tthink it’s not fair to pay one price for edu- cation when the income Jevel varies from country to country. Our pricing model takes Into account the GDP of each country” For instance, the — institute charges "USS20,000 for an ‘American student following “Universitas 21 Global's MBA, ‘programme, whereas a stt> ent in Thdia would pay USS7,000 for the same ‘The reasonable cost struc: ture, coupled with flexibility of both time and curriei Jum, offers a huge incentive for working professionals. Srinivas Lakshmileumar, business consultant with ‘LogicaCMG, says that doing ‘the MBA oniine was anatur- al choice, given his hectic travel schedule. ‘Also, in ‘countries like India, more ‘and more people will have to Start working carly and fund ‘heir ovn edueation due to ‘increasingly higher educa- ton costs; says Mr Laksh- ‘mikumar. ‘Not all can afford ‘the traditional luxury. of studying on fulltime ‘courses with support from rents’ Tala is one of the key rarkets Universitas 2 Glob- lis targeting to expand its ‘business in Asia. Edueation is vory much valued there; explains Mr Aghi, ‘Given the caste system, education becomes an equaliser’ Cou- pled with a large English speaking population and an textensive tse of the Internet, the online structure of the course makes it very attrac ° still in the process of geting approval from the ministry ‘of education’. The online ‘MBA programme will cost 70,000 renminbi (©4600), about onequarter of the cost of an MBA programme offered by universities in China. However, Mr Aght accepts that brand recognition is ‘very important, especially ‘when it comes to business ‘education. The prestigious French business school, Insead, has a campus in Sin- ‘gapore, and the University of ‘Chicago Graduate School of Business also. offers an eMBA out of the city-state (Mr Aghi says building crit. ceal mass will not be easy. 'T agree brand recognition 1s very important in education. But at the ond of tho day, ‘we'renot competing with the bricks and-mortar universi: tes but complementing them. Our targot group is someone who is probably