simplilearn sccreited by RSE AGENDA 5 cou B EAS Fou Cyl oa 1, Introduction to Service Management Lifecycle Principles of service management The processes The ITIL service lifecyé 2. Service Strategy Introduction to service strategy Key concepts of service strategy Service strategy processes, + Demand Management + Service Portfolio Management + Financial Management + Business Relationship Management 3. Service Design Introduction to service design Key concepts of service design Service design processes + Service Catalogue Management + Service Level Management Supplier Management Capacity Management Availability Management + IT Service Continuity Management Information Security Management + Design Coordination4, Service Transition Introduction to service transition Key principles & models of service transition Service transition processes + Transition, Planning and Support + Change Management + Service Asset and Configuration Management + Release and Deployment management + Knowledge Management 5. Service Operations Introduction to service operations Service operations processes + Event Management + Incident Management + Problem Management + Request Fulfillment + Access Management Service operations functions 6. Continual Service Improvement. Introduction to CS! Key principles and models of CS! 7. Summary & exam preparation Review of key concepts ITU ea rgitred trademark of AXELOS Limite The Swirl Logo™ Is a trade mark of AXELOS Limited For Information onthe course, vist: http://www simplilearn.con/It-service-management/Itil-foundation-alning Need help? Ask a question or contact our Support team on 4 US) OR i Aare aS & uve surronr py weauesr Rent oack mats