SJ-20160328171815-012-ZXUR 9000 UMTS (V4.15.10.20) Routine Maintenance PDF

ZXUR 9000 UMTS
Radio Network Controller

Routine Maintenance
Version: V4.15.10.20
ZTE CORPORATION
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Tel: +86-755-26771900
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Revision History
Revision No. Revision Date Revision Reason
R1.0 2016-04-30 The update in V4.14.10.14 are described as follows:

l Added 2.1.3 Querying the Active Alarms of the RNC and 2.1.4
Querying the History Alarms of the RNC, which describe how
to query the active alarms and history alarms of the RNC.
l Added 2.3.2 Checking the Board Hardware Version, which
describes how to check the board hardware version.
l Added 3.2.4 Checking LED Indicators, which describes how
to check LED indicators.
l Modified 2.1.7 Querying Operation Logs of the RNC, in which
the steps of querying logs are added.
l Modified 2.3.1 Checking the Board Software Version, in
which the steps of checking the software version are added.
l Modified 3.1.1 Checking the Power Supply, in which the steps
of checking the power supply are modified.
l Adjusted the architecture of the manual: Remote
Maintenance and Site Maintenance were separated into two
chapters and Routine Maintenance Interval was put into 1
Overview.
Serial Number: SJ-20160328171815-012
SJ-20160328171815-012|2016-04-30 (R1.0) ZTE Proprietary and Confidential

Publishing Date: 2016-04-30 (R1.0)
Contents
About This Manual ......................................................................................... I
Chapter 1 Overview .................................................................................... 1-1
1.1 Reference Documents ........................................................................................ 1-1
1.2 Tools ................................................................................................................. 1-1
1.3 Prerequisites...................................................................................................... 1-1
1.4 Routine Maintenance Cycle ................................................................................ 1-2
Chapter 2 Remote Maintenance ................................................................ 2-1

2.1 Daily Maintenance.............................................................................................. 2-1
2.1.1 Checking Board Statuses.......................................................................... 2-1
2.1.2 Checking the NE-EMS Communication Link............................................... 2-1
2.1.3 Querying the Active Alarms of the RNC ..................................................... 2-2
2.1.4 Querying the History Alarms of the RNC .................................................... 2-9
2.1.5 Querying KPI of the RNC ........................................................................ 2-12
2.1.6 Checking the Active/Standby Status of Boards ......................................... 2-13
2.1.7 Querying Operation Logs of the RNC ...................................................... 2-13
2.1.8 Checking the Alarm Box ........................................................................ 2-14
2.2 Weekly Maintenance ........................................................................................ 2-15
2.2.1 Checking the Clock Status of the RNC..................................................... 2-15
2.2.2 Checking the OMP ................................................................................. 2-15
2.2.3 Analyzing the History Alarms of the Last Week......................................... 2-16
2.2.4 Analyzing Performance Indicators ........................................................... 2-17
2.2.5 Backing Up Configuration Data .............................................................. 2-17
2.3 Monthly Maintenance ....................................................................................... 2-17
2.3.1 Checking the Board Software Version...................................................... 2-17
2.3.2 Checking the Board Hardware Version .................................................... 2-18
2.3.3 Checking Clock Synchronization ............................................................ 2-19
Chapter 3 Site Maintenance....................................................................... 3-1

3.1 Checking the Power Supply System .................................................................... 3-1
3.1.1 Checking the Power Supply ...................................................................... 3-1
3.1.2 Checking the Grounding Conditions........................................................... 3-3
3.2 Checking NE Devices ......................................................................................... 3-3
3.2.1 Checking the ESD Wrist Strap................................................................... 3-3
3.2.2 Checking Cable Connections .................................................................... 3-4

3.2.3 Checking Protective Caps on Optical Interfaces ......................................... 3-4
3.2.4 Checking LED Indicators .......................................................................... 3-5
3.2.5 Checking the Running Status of the Fan Subrack ....................................... 3-5
3.3 Checking the Equipment Room Environment ....................................................... 3-6
3.3.1 Check the Air Conditioning System............................................................ 3-6
3.3.2 Checking the Environmental Alarms of the Equipment Room ...................... 3-6
3.3.3 Checking the Temperature in the Equipment Room .................................... 3-8
3.3.4 Checking the Humidity in the Equipment Room .......................................... 3-9
3.3.5 Checking the Burglar Meshes, Doors, and Windows of the Equipment
Room ................................................................................................... 3-10
3.3.6 Checking the Cabinet Doors ................................................................... 3-10
3.4 Cleaning .......................................................................................................... 3-10
3.4.1 Cleaning the Equipment Room................................................................ 3-10
3.4.2 Cleaning the Equipment...........................................................................3-11
3.4.3 Cleaning the Air Filter ..............................................................................3-11
3.5 Checking the GPS Site ..................................................................................... 3-12
3.6 Operations Before Leaving a Site ...................................................................... 3-12
Figures............................................................................................................. I
Tables ............................................................................................................ III
Glossary .........................................................................................................V
II

About This Manual
Purpose
The manual describes the tasks and methods of routine maintenance for ZXUR 9000
UMTS Radio Network Controller.
Intended Audience
This manual is intended for:
l System engineers
l Maintenance engineers
What Is in This Manual

This manual consists of the following chapters.
Chapter Summary
Chapter 1, Overview Describes the reference documents, tools, conditions and

maintenance intervals of the routine maintenance for the ZXUR
9000 UMTS.
Chapter 2, Remote Describes the steps, reference standards and troubleshooting of

Maintenance the EMS remote maintenance for the ZXUR 9000 UMTS.
Chapter 3, Site Maintenance Describes the steps, reference standards and troubleshooting of
the near-end site maintenance for the ZXUR 9000 UMTS.
Related Documentation
The following documentation is related to this manual:
l Personal Health and Safety Information

l System Security Information
l ZXUR 9000 UMTS Radio Network Controller Hardware Description
l ZXUR 9000 UMTS Radio Network Controller Hardware Installation Guide
l ZXUR 9000 UMTS Radio Network Controller Parts Replacement Guide
l NetNumen U31 R18 Unified Element Management System Maintenance
Management Operation Guide
Conventions
This manual uses the following conventions.
Italics Variables in commands. It may also refer to other related manuals and
documents.

Bold Menus, menu options, function names, input fields, option button names,
check boxes, drop-down lists, dialog box names, window names,
parameters, and commands.
Constant width Text that you type, program codes, filenames, directory names, and function
names.
Caution: indicates a potentially hazardous situation. Failure to comply

can result in moderate injury, equipment damage, or interruption of minor
services.
Note: provides additional information about a topic.
II

Chapter 1
Overview
Routine maintenance activities are performed regularly, which helps to detect hidden
problems of equipment and take quick response against accidents. The maintenance
activities includes periodical check and problem handling.
Table of Contents
Reference Documents................................................................................................1-1
Tools ..........................................................................................................................1-1
Prerequisites ..............................................................................................................1-1
Routine Maintenance Cycle........................................................................................1-2
1.1 Reference Documents

Before the routine maintenance, make sure that the following manuals have been read:
l Personal Health and Safety Information
l System Security Information
l ZXUR 9000 UMTS Radio Network Controller Hardware Description
l ZXUR 9000 UMTS Radio Network Controller Hardware Installation Guide
l ZXUR 9000 UMTS Radio Network Controller Parts Replacement Guide
l NetNumen U31 R18 Unified Element Management System Maintenance
Management Operation Guide
The following reference documents are from the device manufacturers or suppliers:
l Documents about power and battery checks
l Documents about air conditioning system check
1.2 Tools
Before the routine maintenance, make sure the following applications are available:
l Network management client
l Electrostatic discharge cloth for cleaning
l Insulation tape
l Multimeter
l Screw driver (straight and crossover)
l AC power for maintenance
1.3 Prerequisites
Before the routine maintenance, make sure the following conditions are met:
1-1

ZXUR 9000 UMTS Routine Maintenance
l At least one electrostatic discharge wrist strap is available.

l The access permission and the entrance control key are obtained.
l The routine maintenance request is received.
1.4 Routine Maintenance Cycle

The routine maintenance cycles for the maintenance items are shown in Table 1-1.
Table 1-1 Routine Maintenance Cycle
Maintenance Item Maintenance Cycle
Checking board statuses At least once every day
Checking the NE-EMS communication link At least once every day
Querying the active alarms of the RNC At least once every day
Querying the history alarms of the RNC At least once every day
Querying KPI of the RNC At least once every day
Checking the active/standby status of At least once every day

boards
Querying operation logs of the RNC At least once every day
Checking the alarm box At least once every day
Checking the clock status of the RNC As required or at least once a week
Checking the OMP As required or at least once a week
Analyzing the history alarms of the last As required or at least once a week
week
Analyzing performance indicators As required or at least once a week
Backing up configuration data System upgrade or once a week
Checking the board software version As required or at least once a month
Checking the board hardware version As required or at least once a month
Checking clock synchronization As required or at least once a month
Checking the power supply Follow the instructions from the manufacturers or
suppliers, or once half year
Checking the grounding conditions Site deployment or at least once half year
Checking the ESD wrist strap Site deployment or at least once half year
Checking cable connections Site deployment or at least once half year
Checking protective caps on optical Site deployment or at least once half year
interfaces
Checking LED Indicators Site deployment or at least once half year
1-2

Chapter 1 Overview
Maintenance Item Maintenance Cycle
Checking the running status of the fan Site deployment or at least once half year
subrack
Checking the air conditioning system Follow the instructions from the manufacturers or
suppliers
Checking the environmental alarms of the Site deployment or at least once half year
equipment room
Checking the temperature in the equipment Site deployment or at least once half year
room
Checking the humidity in the equipment Site deployment or at least once half year
room
Checking the burglar meshes, doors, and Site deployment or at least once half year
windows of the equipment room
Checking the cabinet doors Site deployment or at least once half year
Cleaning the equipment room Site deployment or at least once half year
Cleaning the equipment Site deployment or at least once half year
Cleaning the air filter Site deployment or at least once half year
Checking the GPS site Site deployment or at least once half year
Note:
The maintenance cycles mentioned above are for reference. Adjustment based on the
actual operating environment of the equipment room is allowed.
1-3

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1-4

Chapter 2
Remote Maintenance
Table of Contents
Daily Maintenance......................................................................................................2-1
Weekly Maintenance ................................................................................................2-15
Monthly Maintenance ...............................................................................................2-17
2.1 Daily Maintenance

2.1.1 Checking Board Statuses
Steps
On the status management tab of the EMS client, check the statuses and indicators of
each board of the RNC on the rack diagram. A board is considered operating properly
when:
1. The active and standby boards are proper.
2. The resources are normal.
3. The HOST indicator flashes in green at 1 Hz, and the OK indicator flashes in green at
1 Hz.
Reference Standards
For details of different board statuses, refer to the legend of the rack diagram.
For a description of board indicators, refer to Chapter "4.3 Indicator Descriptions" in the
ZXUR 9000 UMTS Radio Network Controller Hardware Description.
Troubleshooting
1. Open the fault management interface on the EMS client, and check the alarms.
2. Check whether the board is configured with correct data and version, and if the NE
configuration is consistent with that on the EMS.
2.1.2 Checking the NE-EMS Communication Link

Steps
Use the configuration management tool on the EMS client to query link status on the
configuration resource tree and check if the NE-EMS communication link is successfully
2-1

established. The icon indicates that the link is established successfully, while the icon
indicates that the link establishment fails.
Reference Standards
The NE-EMS communication link is established successfully.
Troubleshooting
1. If the link establishment fails, verify that the connections between the EMS server and
the NE are normal and the cables are not damaged. Check if the HUB or switch has
power failure, or if they are in normal condition.
2. Check if the OMP data and version configurations are correct and match between the
NE and the EMS.
3. Change over the active and standby OMP boards.
Note:
Do not perform an active/standby switchover unless the possible influence is carefully
considered because the switchover may result in weak service access, performance
data loss, or even service interruption due to a great amount of data backup.
4. Reset the OMP board.

5. Extract and insert the OMP to make sure that it is in good contact. If the problem still
exists, replace the board.
6. Check the indicators on the OMP panel whether the OMP in the NE operates properly.
If both the HOST and OK indicators flash in green at 1 Hz, the OMP operates properly.
If the OMP does not operate properly, replace the board.
2.1.3 Querying the Active Alarms of the RNC

Background Information
This procedure describes how to query the current alarms that satisfy the specified query
conditions. All the query conditions are optional. If a query condition is not set, all the
settings for this condition are selected by default.
The alarm system of the network management system gives alarm information in forms of
sound, light and screen output. The alarms involve a large amount of information about
hardware, link, trunk, CPU and work load. Users can analyze and locate system faults
through alarm information.
For how to handle alarms and notifications, refer to ZXUR 9000 UMTS Radio Network
Controller Alarm and Notification Handling Reference.
2-2

Chapter 2 Remote Maintenance
Steps
1. From the main menu of the ZXUR 9000 UMTS network management system, select
Alarms > Query Active Alarms. The Query Active Alarms dialog box is displayed,
see Figure 2-1.
Figure 2-1 Querying Active Alarms - Location Tab
2. Select an NE Type, and then select a network element or a board.Table 2-1

describes the functions of buttons and option buttons on the Location tab. The same
buttons and option buttons on other tabs have similar functions.
Table 2-1 Descriptions of Buttons and Option Buttons
Button and Option Button Description
All NEs Active alarms of all Network Elements (NEs)

are queried.
The All NEs option button is selected by
default.
Specific NEs Active alarms of the selected NEs are queried.
Move the selected nodes (not including

subnodes) in the left box to the right box.
Move the selected nodes (including subnodes)

in the left box to the right box.
2-3

Button and Option Button Description
Remove the selected nodes from the right box.
Remove all nodes from the right box.
Filter NEs by keywords.
3. Click the Alarm Code tab, see Figure 2-2.
Figure 2-2 Querying Active Alarms - Alarm Code Tab
Table 2-2 describes the functions of buttons, option buttons and check boxes on the
Alarm Code tab.
Table 2-2 Descriptions of Buttons, Option Buttons and Check Boxes
Button, Option Button and Check Box Description
All Codes All alarm codes are queried.

The All Codes option button is selected by
default.
Specific Codes The selected NEs are queried.
Filter alarm codes by keywords.
Select all nodes in the left box, and then click

to move the selected nodes to the right box.
Exclude the Selected All alarms codes but the selected are queried.
2-4

4. Click the Probable Cause tab, see Figure 2-3.
Figure 2-3 Querying Active Alarms - Probable Cause Tab
According to the international specifications, the ZXUR 9000 UMTS system has
standard codes for different types of alarms. The codes are displayed in the Probable
Cause tab.
The ZXUR 9000 UMTS system defines an alarm code and a standard code for each
alarm. Generally, a standard code corresponds to several alarms codes. For example,
the standard code 566 (Connection error) corresponds to both 198099803 (Broken
link) and 15010001 (Performance data collection delay).
If the selected codes in the Alarm Code tab do not have any corresponding
relationship to the selected codes in the Probable Cause tab, the query result is null.
5. Click the Time tab, see Figure 2-4. On this tab, users can select the Raised Time and
the (Un)ACK Time for alarms.
2-5

Figure 2-4 Querying Active Alarms - Time Tab
If NEs in the network locates at different time zones, select the following option
buttons as needed (the option buttons are displayed only when the multi-time zones
are supported):
l NE Wall-Time: indicates that the specified time period for alarm query is in
accordance with the time zone of NEs.
l Client Time Zone (GMT+08:00): indicates that the specified time period for alarm
query is in accordance with the time zone of the client side.
6. Click the Others tab, see Figure 2-5. Set Alarm Type, Severity, ACK State, or NE
IP for the reporting NE.
2-6

Figure 2-5 Querying Active Alarms - Others Tab
7. Click Advanced on the Others tab. The Advanced dialog box is displayed, see Figure
2-6. Set (Un)ACK User ID, Comment and Alarm ID. Select the Visible or Invisible
check box.
2-7

Figure 2-6 Querying Active Alarms - Others Tab - Advanced Tab
8. Click OK. On the Query Active Alarms dialog box, click OK. The query result is
displayed in the right pane, see Figure 2-7.
Figure 2-7 Query Result
9. Users can export and print the query result, reset and save querying conditions, and
synchronize the queried alarms.
Users can also query active alarms through the following two methods:
l On the left pane of Fault Management view, click Management. Then select
Alarm Query > Active Alarms > All Active Alarms/Unacknowledged Active
Alarms. The query result is displayed in the right pane.
l On the left pane of Fault Management view, click NE Tree. Right-click an
NE node, and select Active Alarms/Unacknowledged Active Alarms/Active
2-8

Alarms Within One Hour/Active Alarms Within One Day. The query result is
displayed in the right pane.
10. You can perform the following operations as required:
To... Do...
Save the querying conditions On the toolbar of the result pane, click .
as a condition template
Reset the querying On the toolbar of the result pane, click .

conditions
View the history alarms On the toolbar of the result pane, click . If an active alarm is
removed, it will become a history alarm.
Troubleshooting
Contact the troubleshooter to handle and acknowledge those alarms that have not
been removed yet. Analyze and acknowledge those alarms that have been removed
automatically. Refer to the handling suggestions given on the Maintenance Suggestion
tab of the Details interface.
2.1.4 Querying the History Alarms of the RNC

This procedure describes how to query the current alarms that satisfy the specified query
conditions. All the query conditions are optional. If a query condition is not set, all the
settings for this condition are selected by default.
Steps
Alarms > Query History Alarms. The Query History Alarms dialog box is displayed,
see Figure 2-8.
2-9

Figure 2-8 Querying History Alarms - Location Tab
The Match By Additional NE check box in the Location tab has the following
functions:
l If the check box is not selected, NE and Location are configured as query
conditions. The check box is not selected by default.
l If the check box is selected, Additional NE and Additional Location are
configured as query conditions.
2. Set the query conditions in the following tabs: Location, Alarm Code, Probable
Cause, Time and Others.
For the parameter setting, refer to Chapter 2.5.1, Querying Active Alarms.
In the Time tab, users can set the last time for alarms. The unit can be day, hour or
minute.
3. In the Others tab, click the Advanced button. The Advanced dialog box is displayed,
see Figure 2-9.
2-10

Figure 2-9 Querying History Alarms - Others Tab - Advanced Tab
Users can set the following parameters in the Advanced tab: Clear Type, (Un)ACK
User ID, Clear User ID, Comment, Alarm ID and Query Maximum Count.
4. Click More to view more clear types. The Extended Clear Type dialog box is
displayed, see Figure 2-10. Click OK to go to the Advanced dialog box.
Figure 2-10 Extended Clear Types
2-11

5. Click OK.
6. On the Query History Alarms dialog box, click OK. The query result is displayed in
the right pane, see Figure 2-11.
Figure 2-11 Query Result
7. Users can export and print the query result, reset and save querying conditions, refresh
history alarms, and count all alarms.
Users can also query history alarms through the following two methods:
a. On the left pane of Fault Management view, click Management. Then select
Alarm Query > History Alarms > History Alarms Within One Day/History
Alarms Within Three Days. The query result is displayed in the right pane.
b. On the left pane of Fault Management view, click NE Tree. Right-click an NE
node, and select History Alarms Within One Day/History Alarms Within Three
Days/All the History Alarms. The query result is displayed in the right pane.
Troubleshooting
Contact the troubleshooter to handle and acknowledge those alarms that have not
been removed yet. Analyze and acknowledge those alarms that have been removed
automatically. Refer to the handling suggestions given on the Maintenance Suggestion
tab of the Details interface.
2.1.5 Querying KPI of the RNC

Steps
Query the KPI of the RNC. For details, refer to Chapter 8 "Performance Data Query" in
the NetNumen U31 R18 Unified Element Management System Performance Management
Operation Guide.
You can set some indices as frequently-used indices and set the performance
management preferences to display only frequently-used indices. For details, refer to
Section 3.3.9 "Setting an Index as a Frequently-Used Index" in the NetNumen U31 R18
Unified Element Management System Performance Management Operation Guide.
2-12

Reference Standards
You can customize KPI indices according to your network and assessment standard.
Troubleshooting
Analyze critical performance data. If it is beyond the limits, check the network.
2.1.6 Checking the Active/Standby Status of Boards

Steps
In the status management window, open the rack diagram of the boards to be checked,
and view the active/standby status.
Reference Standards
A means that the corresponding boards are active boards. S means that the corresponding
boards are standby boards.
Troubleshooting
1. Check whether the status of the active/standby indicators on the boards is consistent
with that shown on the EMS client interface.
2. If all boards are in an unknown active/standby status, check the communication link
between the NE and the EMS.
3. If the status of only a few boards is unknown, open the fault management interface on
the EMS client to check the corresponding alarms.
2.1.7 Querying Operation Logs of the RNC

RNC operation logs record the operations performed by the maintainers to RNC devices
and are usually used for troubleshooting. Looking through and saving operation logs every
day can help you discover problems during system running and check whether there is any
illegal operation.
Steps
Security > Log Management. The Log Management window is displayed.
2. Double-click a log type node in the log management tree. The log information of the
server is displayed in the right pane.
3. Perform one of the following actions to export logs:
l On the log management toolbar, click . All the logs found by the current
conditions are exported.
2-13

l On the log management toolbar, click . All the logs on the current page are
exported.
Reference Standards
There are no records of unknown data configurations or reset items in the operation log.
The log information is normal.
Troubleshooting
If there is any record of data configuration in the operation log, check to see who made it
and if the operation is correct.
If there is any record of board resetting, board changeover, link blocking, SS7 link
deactivation, signaling point/subsystem disabling, or port loopback, find out why.
2.1.8 Checking the Alarm Box

Steps
1. Select Setting > Alarm Box Setting on the main menu of fault management interface
whether the alarm box and the server are linked correctly.
2. Check whether there are alarm box alarms in the history alarms in the past 24 hours.
3. Check whether the critical alarms that should be reported to the alarm box can produce
sounds and can be displayed on the alarm box.
Reference Standards
1. The RUN indicator on the alarm box flashes regularly.
2. All levels of alarms indicated by the alarm indicator are consistent with those displayed
in the fault management window.
3. Shielded alarms are not reported to the alarm box.
Troubleshooting
1. If there are alarm box alarms, open the fault management interface to check these
alarms.
2. Check whether the connections between the alarm box and the EMS server are
correct. Check whether the HUB or switch is power off, or if they are in normal
condition.
3. Check whether the alarm box is configured correctly.
2-14

2.2 Weekly Maintenance

2.2.1 Checking the Clock Status of the RNC
Steps
1. Open the fault management interface at the EMS client and check whether there are
clock alarms.
2. On the toolbar of the status management interface, click the NTP time operation icon
and select NTP time query in the displayed dialog box. Check whether the controller
time is consistent with the NM clock data.
Reference Standards
There is no clock alarm. The NE and NM clock data is consistent.
Troubleshooting
1. Verify that the T/C indicator on the EGFS/EXFS1a board is lit, which indicates a tracing
status.
2. Verify that the external clock cable on the rear board of the EGFS/EXFS1a board is in
normal connection.
The EGFS/EXFS1a board obtains clock from the IU port. Verify that the clock input
interface of the EGFS/EXFS1a is connected correctly, the clock input is consistent with
the configuration, the connector is in good contact.
3. Perform a switchover between the active and standby EGFS/EXFS1a boards.
4. Replace the board.
2.2.2 Checking the OMP

Steps
1. On the status management tab of the EMS client, double-click Logical CPU under
Physical Resource in the navigation tree, and then check the usage of each CPU in
the right pane.
2. On the fault management tab, check whether alarms related to OMP are displayed..
3. Perform the following operations to check the Exc_Omp.txt and Exc_pp.txt files.
a. On the OMM, use the ftp command to connect the OMP. The user name is ftpuser
and the password is ftp123. The port number is 21.
b. Execute the cd /IDE0 command to change the current directory to IDE0.
c. Use the get command to obtain the Exc_Omp.txt and Exc_pp.txt files.
d. Use an FTP utility (such as CUTEFTP) to transfer these two files to the EMS client.
e. Check whether the contents in the two files are updated.
2-15

Note:
l Do not overwrite the failure record files obtained from the left OMP.
l The network segment address, 128, is for demonstration only in this context. Select a
proper network address in an actual operation according to the actual configuration.
Reference Standards
There is no failure alarm. The CPU occupation rate is not more than 80%. There is no
information about new abnormal reset in the files Exc_Omp.txt and Exc_pp.txt.
Troubleshooting
1. If the CPU occupation rate is too high, check whether it is at peak hours.
2. Open the fault management interface at the EMS client to check the alarm.
3. Perform a switchover between active and standby OMP or CDR boards.
Caution!
Do not reset an OMP or CDR board or perform an active/standby switchover in busy
hours because the reset and swtichover may result in service interruption. The reset
and switchover operations can only be performed when the traffic is minimal (for
example, at night).
4. Reset the OMP or CDR board.

5. Extract and insert the board to make sure that it is in good contact. If the problem still
exists, replace the board.
2.2.3 Analyzing the History Alarms of the Last Week

Steps
For details, refer to Section 4.4.2 "Customizing the Basic Statistics of History Alarms" in the
NetNumen U31 R18 Unified Element Management System Fault Management Operation
Guide.
Alarm analysis is mainly used for troubleshooting the device. The alarm information
output from the alarm management system of the ZXUR 9000 UMTS is massive and
comprehensive. Therefore, these information can be directly used to troubleshoot the
device or helps to troubleshoot the device together with other methods.
Troubleshooting
Analyze history alarms as required.
2-16

2.2.4 Analyzing Performance Indicators

Steps
Query the RNC performance indicators in the last one week. For details, refer to Chapter
8 "Performance Data Query" in the NetNumen U31 R18 Unified Element Management
System Performance Management Operation Guide.
Reference Standards
1. KPI data can be reported to the background normally.
2. Performance measurement data can be reported correctly.
3. The performance statistics is displayed in the form of report, in which all indices are
normal.
Troubleshooting
Check whether the data configuration is correct and if any hardware is faulty.
2.2.5 Backing Up Configuration Data

For details, refer to the ZXUR 9000 UMTS Radio Network Controller Data Backup and
Restoration Guide.
2.3 Monthly Maintenance

2.3.1 Checking the Board Software Version
Steps
1. On the Software Version Management window, expand a subnetwork node.
Double-click Controller-OMP on the resource tree. The imported version packages
of the controller type is displayed, see Figure 2-12.
2-17

Figure 2-12 Imported Software Version Package Information
2. Right-click a package of the Controller-OMP type, select the command to display the
detailed information of the package.
Troubleshooting
If the version of the software running on the RNC is inconsistent with that configured, or if
the version of software running on the base station is inconsistent with that configured for
the database, it is required to update the software.
2.3.2 Checking the Board Hardware Version

Hardware version information involves positions and types of physical boards, and
information about a hardware version.
Steps
1. On the Status Management window, expand a subnetwork node. Double-click Board
on the resource tree.
2. Right-click a record and select Board hardware version query. The board hardware
version information is displayed, see Figure 2-13.
2-18

Figure 2-13 Board Hardware Version Information
2.3.3 Checking Clock Synchronization

Steps
On the status management tab of the EMS client, click the LED Status Query button on
the toolbar, and query the statuses of LEDs.
Reference Standards
The L/C indicator of the active EGFS/EXFS1a board is lit in green.
Troubleshooting
1. Check the operating status of the EGFS/EXFS1a board by observing the indicators on
the board. If the K/F indicator flashes at 1 Hz, the clock board is in free run mode.
2. Perform a switchover between the active and standby EGFS/EXFS1a boards, and
then observe the operating statuses of the boards.
2-19

2-20

Chapter 3
Site Maintenance
Table of Contents
Checking the Power Supply System ...........................................................................3-1
Checking NE Devices.................................................................................................3-3
Checking the Equipment Room Environment .............................................................3-6
Cleaning...................................................................................................................3-10
Checking the GPS Site.............................................................................................3-12
Operations Before Leaving a Site .............................................................................3-12
3.1 Checking the Power Supply System

3.1.1 Checking the Power Supply
Steps
1. Check the power supply and battery according to documents provided by the
manufacturers and suppliers.
2. Check the -48 V power supply of the rack. Use a multimeter to measure the input
terminal voltage for the cabinet power distribution subrack, see Figure 3-1.
Figure 3-1 Rear View of a Power Distribution Subrack
1. Monitoring interface 2. Power input terminal 3. Power output terminal
3. Check the power cables and connection points from top to bottom of the rack. Figure
3-2 shows the power distribution for a single service subrack.
3-1

Figure 3-2 Power Distribution
Reference Standards
1. The power supply of the BSC rack is operating properly.
2. There is no sign of aging with the power cable.
3. There is no corrosion at the connecting points.
3-2

Chapter 3 Site Maintenance
3.1.2 Checking the Grounding Conditions

Steps
1. Verify that the grounding lines (PGND, -48 VGND), grounding bar connections, and
the DDF grounding cables are safe and reliable.
2. Use a grounding resistance tester to measure the grounding resistance and keep a
record.
Reference Standards
1. All connecting points are safe, reliable, and free of corrosion.
2. There is no sign of aging with the grounding cables.
3. The grounding bars are free of corrosion and proper anti-corrosion measures are
taken.
4. The joint grounding resistance is below 1 Ω.
Troubleshooting
1. Check the grounding bar and ensure it is operating properly.
2. Check the grounding cables and replace the aged grounding cable.
3. If there is slight corrosion at the connectors, remove the corroded sections. If there is
heavy corrosion, replace the corroded components.
4. Make sure that the joint grounding resistance is below 1 Ω.
3.2 Checking NE Devices

3.2.1 Checking the ESD Wrist Strap
In a dry environment, the electrostatic carried by the human body can generate
high-voltage static electricity. When an operator carrying static electricity touches an
electronic device, a discharge will occur and will cause damage to the device. Electrostatic
Discharging (ESD) wrist straps can release the electrostatic charges from the human
body, avoiding damage to devices. Therefore, it is required to wear an ESD wrist strap
before touching devices, boards, PCBs and IC chips, a wrist strap should be grounded
properly.
Steps
Verify that each rack is equipped with a well-connected ESD wrist strap.
3-3

3.2.2 Checking Cable Connections

The cable types used in the ZXUR 9000 UMTS are shown in Table 3-1.
Table 3-1 Cable Types of the ZXUR 9000 UMTS
Location Cable Type
Internal cables Clock cable
Control-panel interconnection cable
User-plane interconnection fiber/cable
PD485 cable
Power cable
Grounding cable
External cables Monitoring cable
Transmission cable
Power cable
Grounding cable
NM Ethernet cable
Clock cable (optional)
For the cable connections, refer to chapter "5 Cables" in ZXUR 9000 UMTS Radio Network
Controller Hardware Description and chapter "4 Cable Installation" in ZXUR 9000 UMTS
Radio Network Controller Hardware Installation Guide.
Steps
1. Verify that all cables (power cables, grounding cables, transmission cables, jumpers,
etc.) are laid in good order, and the labels on these cables are firmly attached.
2. Verify that the cables are connected properly.
Troubleshooting
If any label peels off, paste a new one. Make sure that equipment name (code) and detailed
interface locations are indicated on all labels in the format of "rack No. - frame No. - slot
No. - interface No." or "equipment name (code) - interface No."
3.2.3 Checking Protective Caps on Optical Interfaces

Steps
Verify that the unused optical interfaces on the boards are covered with protective caps.
3-4

Troubleshooting
Mount the protective caps on the unused optical interfaces on the boards.
3.2.4 Checking LED Indicators

Each board of the ZXUR 9000 UMTS system has running and status indicators. Some
boards have special function and feature indicators. The indicators not only reflects
the operating status of the corresponding boards, but also indicates the status of board
connection, optical connection, nodes, channels, and master/slave operation mode. The
board indicator status provides an important reference for fault analysis and fault location.
Steps
Verify that the board indicator statuses are properly.
The common indicator statuses are explained as follows:
l If the board runs properly, the HOST indicator is green and flashes at 1 Hz, and the
OK indicator is green and flashes at 1 Hz.
l If the active/standby indicator (ACT) is solid ON, it indicates the board is the active
board. If the indicator is solid OFF, it indicates the board is the standby board. When
a fault occurs during changeover of the active/standby board, engineers can locate
the fault by observing the status of the active/standby indicator.
For the descriptions of LED status, refer to the description of boards in ZXUR 9000 UMTS
Radio Network Controller Hardware Description.
3.2.5 Checking the Running Status of the Fan Subrack

The subrack has monitoring and automatic speed-adjust functions, and forms a closed air
duct with the heat dissipated from the top and wind coming from the bottom in the cabinet,
providing air cooling for the equipment.
Steps
1. Verify that there is no alarms concerning fan subrack failure.
2. Verify that all the fans are operating properly, and that there is no abnormal noise.
3. Clean the fans regularly.
Reference Standards
There is no alarm concerning the fan suubrack, and all the fan units are operating properly.
3-5

Troubleshooting
If a fan unit is not operating properly, replace it.
3.3 Checking the Equipment Room Environment

3.3.1 Check the Air Conditioning System
Check the air-conditioning system according to the documents provided by the
manufacturers or suppliers.
3.3.2 Checking the Environmental Alarms of the Equipment Room

Prerequisites
The ZXUR 9000 UMTS environmental alarm system is installed in the equipment room
and the system operates properly.
The power distribution subrack provides the following functions:
l Power distribution: The power input and output support dual-channel redundancy and
provide double three-channel input and double ten-channel output.
l Short-circuit protection: Each output channel is configured with circuit breaker to
provide output control and short circuit protection.
l Lightning protection: The lightning protection module inside the power distribution
subrack provides rack-level lightning protection, which form a multi-level lightning
protection together with those of shelf-level and board-level.
l Power and environment supervision: The power distribution subrack can monitor
input power voltage, panel circuit breaker status, rack and equipment access control,
equipment room temperature and humidity, smoke, infrared and lightning.
Steps
Check the RUN/ALM indicator on the panel of the power distribution subrack to see if
there are environmental alarms about the equipment room, including power supply system
alarm, fire alarm, and smoke alarm.
Reference Standards
For the front panel of the power distribution subrack, see Figure 3-3.
3-6

Figure 3-3 Front Panel of the Power Distribution Subrack
1. Circuit breakers for channel 2. Circuit breakers for channel 3. RUN/ALM indicator, 485
A B communication indicator
(COM)
For the rear structure of the power distribution subrack, see Figure 3-4.
Figure 3-4 Rear Structure of the Power Distribution Subrack
1. Monitoring cable 2. Power input terminal 3. Power output terminal
There are two indicators on the panel. Refer to Table 3-2 for details.
Table 3-2 Description of Panel Indicators of Power Distribution Subrack
Indicator Color Status Duty Ratio Description
RUN/ALM Red/green/or- OFF - The power distribution

indicator ange subrack has no power input
or the boards in the power
distribution subrack have
power faults.
Green flashing at 50% The power distribution

1 Hz subrack operates normally
and no alarm is raised.
Red flashing at 1 50% The power distribution

Hz subrack operates normally
but there is an alarm related
to voltage status, fan status,
access control status, rack
temperature, equipment
room temperature, smoke,
3-7

Indicator Color Status Duty Ratio Description
lightning arrestor, or air switch

status.
Orange ON - The power distribution

subrack is not configured
after being initially powered
on.
COM (RS485 Red Flashing at 1 Hz 50% The RS485 communication

communication link has transceiving
indicator) packets, that is, data is
being exchanged between
the power distribution
subrack and the rear board
EGBS/EGBS2a.
Always OFF - There is no power input or

no RS485 data i-s being
transceived.
Troubleshooting
Handle different alarms in different ways.
1. If the undervoltage or overvoltage alarm occurs to the power supply system, use
multimeter to check the –48 V power supply. If the undervoltage or overvoltage exists,
report it to the power supply operator for solution.
2. If the fire or smoke alarm occurs, check the environment in the equipment room
thoroughly.
a. Check to see if there is fire or smoke. If not, the alarm may be caused by the
excessive amount of particles suspended in the air. In this case, take proper
measures to purify the air, or shield the alarm.
b. Check to see if the air conditioning system is in good condition.
c. Check to see if the sensor fails.
d. Check to see if the alarm box fails. If there is any hardware failure in the alarm
box, replace the alarm box.
3.3.3 Checking the Temperature in the Equipment Room

Steps
Record the temperature indicated by the thermometer in the equipment room.
Reference Standards
The ZXUR 9000 UMTS requires the following range of temperatures during operation:
3-8

1. Range of temperatures for long-term operation: 0 ℃ - 40 ℃

2. Range of temperatures for short-term operation: -5 ℃ - 45 ℃
Note:
The operating temperature/humidity refers to the value measured at 1.5 m above the floor
and 0.4 m in front of the cabinet when the cabinet has no front or rear protection panel.
The short-term operation refers to operating not more than 48 successive hours, or 15
cumulative days per year.
It is recommended to keep a temperature of 15 ℃ – 30 ℃ in the equipment room.
Troubleshooting
If the temperature in the equipment room is not proper, check the air conditioning system
and the temperature setting.
3.3.4 Checking the Humidity in the Equipment Room

Steps
Record the humidity indicated by the hydrometer in the equipment room.
Reference Standards
The ZXUR 9000 UMTS requires the following range of humidities during operation:
1. Range of relative humidity for long-term operation: 5% - 85%
2. Range of relative humidity for short-term operation: 5% - 90%
Note:
If water drops are found, take measures to adjust the humidity. It is recommended to keep
a humidity of 40% - 65% in the equipment room.
Troubleshooting
If the relative humidity in the equipment room is not proper, check the air conditioning
system and the humidity setting.
3-9

3.3.5 Checking the Burglar Meshes, Doors, and Windows of the

Equipment Room
Steps
Verify that the burglar meshes, doors, and windows of the equipment room are in good
condition.
Troubleshooting
If there is any damage to the burglar meshes, doors, and windows, replace the damaged
items immediately.
3.3.6 Checking the Cabinet Doors

Steps
Verify that the front door and the rear door of the cabinet are closed.
Troubleshooting
If the front door or rear door of the cabinet is open, close it.
3.4 Cleaning
3.4.1 Cleaning the Equipment Room
Steps
Verify that the floor, computer, maintenance workbench and the surroundings of the
equipment are neat, clean and free of dust.
Troubleshooting
Clean up the equipment room immediately.
Note:
l When using the vacuum cleaner, cover the motor with an electrostatic discharge cloth.
l Use a converting connector for isolation to prevent the noise of motor from getting
through the power supply system.
l The pipe mouth of the vacuum cleaner should be made of insulation materials.
3-10

3.4.2 Cleaning the Equipment

Steps
Verify that there is no spider web or obvious dust signs on the surface of or inside the
equipment.
Reference Standards
The interior part of the equipment is neat and clean, with no obvious dust signs.
Troubleshooting
Clean the equipment in time, especially the dust-proof subrack.
Before extracting a component, make sure it is not active. For the component extraction
and insertion, refer to ZXUR 9000 UMTS Radio Network Controller Hardware Replacement
Guide. The extraction operation may cause alarms.
Note:
When using the vacuum cleaner, cover the motor with an electrostatic discharge cloth.
Meanwhile, use an converting connector for isolation to prevent the noise of motor from
getting through the power supply system. The pipe mouth of the vacuum cleaner should
be made of insulation materials.
3.4.3 Cleaning the Air Filter

The dust screen should be cleaned regularly.
1. The dust screen is mounted at the air inlet at the bottom of the rack.
2. The front and rear doors are installed with dust screens.
Steps
1. Gently remove the dust screen from the inlet of the ventilation subrack or from the front
and rear door.
2. Clean the dust screen with warm water (below 40 ℃), and then dry it.
3. Put the dust screen in the dust-proof subrack.
3-11

Note:
Do not install the dust screen into the cabinet until it is dried after cleaning.
3.5 Checking the GPS Site

Steps
1. Check the GPS antenna to ensure it operates properly with no damaged cables.
2. Check that the GPS antenna is at a proper location and that there is no barrier
obstacles.
3. Check that the GPS antenna is connected properly with the GPS transceiver.
Troubleshooting
1. Replace the antenna or the antenna cable.
2. Move the GPS antenna to a proper location and remove the barrier obstacles.
3. Replace the cables and connectors between the GPS antenna and GPS transceiver.
3.6 Operations Before Leaving a Site

Before leaving the site, perform the following operations:
1. Close the ZXUR 9000 UMTS cabinet door.
2. Close the site entrance.
After leaving the site, perform the following operations:
Turn in the door entrance key if required.
3-12

Figures
Figure 2-1 Querying Active Alarms - Location Tab..................................................... 2-3
Figure 2-2 Querying Active Alarms - Alarm Code Tab ............................................... 2-4
Figure 2-3 Querying Active Alarms - Probable Cause Tab......................................... 2-5
Figure 2-4 Querying Active Alarms - Time Tab .......................................................... 2-6
Figure 2-5 Querying Active Alarms - Others Tab ....................................................... 2-7
Figure 2-6 Querying Active Alarms - Others Tab - Advanced Tab .............................. 2-8
Figure 2-7 Query Result............................................................................................ 2-8
Figure 2-8 Querying History Alarms - Location Tab ................................................. 2-10
Figure 2-9 Querying History Alarms - Others Tab - Advanced Tab........................... 2-11
Figure 2-10 Extended Clear Types.......................................................................... 2-11
Figure 2-11 Query Result ........................................................................................ 2-12
Figure 2-12 Imported Software Version Package Information.................................. 2-18
Figure 2-13 Board Hardware Version Information ................................................... 2-19
Figure 3-1 Rear View of a Power Distribution Subrack .............................................. 3-1
Figure 3-2 Power Distribution.................................................................................... 3-2
Figure 3-3 Front Panel of the Power Distribution Subrack ......................................... 3-7
Figure 3-4 Rear Structure of the Power Distribution Subrack .................................... 3-7

Figures
II

Tables
Table 1-1 Routine Maintenance Cycle....................................................................... 1-2
Table 2-1 Descriptions of Buttons and Option Buttons............................................... 2-3
Table 2-2 Descriptions of Buttons, Option Buttons and Check Boxes ........................ 2-4
Table 3-1 Cable Types of the ZXUR 9000 UMTS ...................................................... 3-4
Table 3-2 Description of Panel Indicators of Power Distribution Subrack ................... 3-7
III

Tables
IV

Glossary
AC
- Alternating Current
BSC
- Base Station Controller
CPU
- Central Processing Unit
DDF
- Digital Distribution Frame
EGBS
- Enhanced GE BASE Switch Board
EGBS2a
- Enhanced GE Base Switch board 2a
EGFS
- Enhanced GE FABRIC Switch Board
EMS
- Element Management System
ESD
- Electrostatic Discharge
EXFS1a
- Enhanced XGE Fabric Switch board 1a
GPS
- Global Positioning System
IC
- Integrated Circuit
IU
- Interface Unit
KPI
- Key Performance Indicator
KPI
- Key Performance Index
NE
- Network Element
NM
- Network Management

OMM
- Operation & Maintenance Module
OMP
- Operation & Maintenance Processor
OMP
- Operation & maintenance Main Processor
PGND
- Protection Ground
RNC
- Radio Network Controller
SS7
- Signaling System No. 7
VI

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ZXUR 9000 UMTS

Radio Network Controller

Revision No. Revision Date Revision Reason

R1.0 2016-04-30 The update in V4.14.10.14 are described as follows:

Serial Number: SJ-20160328171815-012

SJ-20160328171815-012|2016-04-30 (R1.0) ZTE Proprietary and Confidential

Chapter 2 Remote Maintenance ................................................................ 2-1

Chapter 3 Site Maintenance....................................................................... 3-1

SJ-20160328171815-012|2016-04-30 (R1.0) ZTE Proprietary and Confidential

SJ-20160328171815-012|2016-04-30 (R1.0) ZTE Proprietary and Confidential

What Is in This Manual

Chapter 1, Overview Describes the reference documents, tools, conditions and

Chapter 2, Remote Describes the steps, reference standards and troubleshooting of

l Personal Health and Safety Information

SJ-20160328171815-012|2016-04-30 (R1.0) ZTE Proprietary and Confidential

Caution: indicates a potentially hazardous situation. Failure to comply

Note: provides additional information about a topic.

SJ-20160328171815-012|2016-04-30 (R1.0) ZTE Proprietary and Confidential

1.1 Reference Documents

SJ-20160328171815-012|2016-04-30 (R1.0) ZTE Proprietary and Confidential

l At least one electrostatic discharge wrist strap is available.

1.4 Routine Maintenance Cycle

Table 1-1 Routine Maintenance Cycle

Maintenance Item Maintenance Cycle

Checking board statuses At least once every day

Checking the NE-EMS communication link At least once every day

Querying KPI of the RNC At least once every day

Checking the active/standby status of At least once every day

Querying operation logs of the RNC At least once every day

Checking the alarm box At least once every day

Checking the OMP As required or at least once a week

Analyzing performance indicators As required or at least once a week

Backing up configuration data System upgrade or once a week

Checking the board software version As required or at least once a month

Checking the board hardware version As required or at least once a month

Checking clock synchronization As required or at least once a month

Checking cable connections Site deployment or at least once half year

Checking LED Indicators Site deployment or at least once half year

SJ-20160328171815-012|2016-04-30 (R1.0) ZTE Proprietary and Confidential

Maintenance Item Maintenance Cycle

Cleaning the equipment Site deployment or at least once half year

SJ-20160328171815-012|2016-04-30 (R1.0) ZTE Proprietary and Confidential

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SJ-20160328171815-012|2016-04-30 (R1.0) ZTE Proprietary and Confidential

2.1 Daily Maintenance

2.1.2 Checking the NE-EMS Communication Link

SJ-20160328171815-012|2016-04-30 (R1.0) ZTE Proprietary and Confidential

4. Reset the OMP board.

2.1.3 Querying the Active Alarms of the RNC

SJ-20160328171815-012|2016-04-30 (R1.0) ZTE Proprietary and Confidential

Figure 2-1 Querying Active Alarms - Location Tab

2. Select an NE Type, and then select a network element or a board.Table 2-1

Table 2-1 Descriptions of Buttons and Option Buttons

Button and Option Button Description

All NEs Active alarms of all Network Elements (NEs)

Specific NEs Active alarms of the selected NEs are queried.

Move the selected nodes (not including

Move the selected nodes (including subnodes)

SJ-20160328171815-012|2016-04-30 (R1.0) ZTE Proprietary and Confidential

Button and Option Button Description

Remove the selected nodes from the right box.

Remove all nodes from the right box.

Filter NEs by keywords.