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Reefer se rt Univesity Grants Commission eee fe ne, Wa ely ra a unary oe eg ot) ca SEE es Gy Gr. hie geval at kone tk rua am coowy fe 0 058 rb ce | eo eee eee 1.0. No. 13/2007 (PI D December, 206 Dear Sir Madam, UGC has striven to discharge the mandate of regulating the standards of higher euation sven tot by the UGC Aat 1936 though fesance of regulations, guidelines, wotifiatons and ather Sastruments, UGC (Grievance Redresal) Regulations 20:2 and UGC Guidelines on Students Entitlement are aome ofthe ntatives thatthe Comision tok to saguardthe interests and fnttloments of students in higher educational Institutions. UGC public notioe in 2007 hctlating a prowedare fr resolving grievances of students elated to fe refed and retention ar spin cvtbctes was med inthis divetion. However, in view of contests that have ‘ramtcally changed io the subsequent decade and warenitting Now of complains and SOS sas fom siden and parents n sues covered in public notice, UGC fe it icumbent upon [oa to revew fy poiey on this and other related studen-centrie matters. A Committee ‘naitted inthis regard has formulated an elaborate notifetion on “Remittance and Rotund of Fees and other Student Centrie Issues” which wis approved by the Conmnision ints 51g meting held an 15% November, 2016. The noifcaton is avable on UGE website. etme apprise you that UGC has taken serious view ofthese matters which ave Been brought Tie notice by dents and ater stakeholders und wil take stietaetion against universities ee atedconsitaent colleges breciing the provisions ofthis notcation. request sae ive spose and ster instructions to varius departments and cles under your scat for somplete compliance ofthe Ntiation, The provisions ofthe Notation may ‘ieee in the national website and prospects suitably for wider dsemination. ars, QUA Caspal sina ‘othe Vice Chancellors ofall universities Pp vabication Offer, Website Divison, UGC, New Del eee ends UGC, New Deli (to take action on complains / representations lmcering thelr universes elles Insts, a y (br, Hemang Desal) ‘Edcation Officer December, 2016 1. Introduction: (One of the fundamentals ofthe Indian higher education system, even after the signifieant evolution of private sector in the domain, has remained its commitment to provide education without profit. The rationale behind this policy paradigm has been to protect the rights and entitlements of students ‘whose financial conditions often pose a roadblock to their dese for quality higher education. For a country lke India its but natural to premote “not-for~ profit” paradigm in view oflow per capita income and igh poverty index thas to be acknowledged that this apparently idealistic principle has worked to an appreciable extent in India, However, the considerable numberof complaint, srievances, court eases and other references reesived by UGC on various coercive and shady dealings carried out by HEIs reflect that profitecring motivations stil drive the operation of quite a few institutions in India. The reason behind the proliferation of such malpractices can be many, including absence of an effective and robust policy regime. However, what is most

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