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1.0. No. 13/2007 (PI
D December, 206
Dear Sir Madam,
UGC has striven to discharge the mandate of regulating the standards of higher euation sven
tot by the UGC Aat 1936 though fesance of regulations, guidelines, wotifiatons and ather
Sastruments, UGC (Grievance Redresal) Regulations 20:2 and UGC Guidelines on Students
Entitlement are aome ofthe ntatives thatthe Comision tok to saguardthe interests and
fnttloments of students in higher educational Institutions. UGC public notioe in 2007
hctlating a prowedare fr resolving grievances of students elated to fe refed and retention
ar spin cvtbctes was med inthis divetion. However, in view of contests that have
‘ramtcally changed io the subsequent decade and warenitting Now of complains and SOS
sas fom siden and parents n sues covered in public notice, UGC fe it icumbent upon
[oa to revew fy poiey on this and other related studen-centrie matters. A Committee
‘naitted inthis regard has formulated an elaborate notifetion on “Remittance and
Rotund of Fees and other Student Centrie Issues” which wis approved by the
Conmnision ints 51g meting held an 15% November, 2016. The noifcaton is avable on
UGE website.
etme apprise you that UGC has taken serious view ofthese matters which ave Been brought
Tie notice by dents and ater stakeholders und wil take stietaetion against universities
ee atedconsitaent colleges breciing the provisions ofthis notcation. request
sae ive spose and ster instructions to varius departments and cles under your
scat for somplete compliance ofthe Ntiation, The provisions ofthe Notation may
‘ieee in the national website and prospects suitably for wider dsemination.
ars,
QUA
Caspal sina
‘othe Vice Chancellors ofall universities
Pp vabication Offer, Website Divison, UGC, New Del
eee ends UGC, New Deli (to take action on complains / representations
lmcering thelr universes elles Insts,
a
y
(br, Hemang Desal)
‘Edcation OfficerDecember, 2016
1. Introduction:
(One of the fundamentals ofthe Indian higher education system, even after the
signifieant evolution of private sector in the domain, has remained its
commitment to provide education without profit. The rationale behind this
policy paradigm has been to protect the rights and entitlements of students
‘whose financial conditions often pose a roadblock to their dese for quality
higher education. For a country lke India its but natural to premote “not-for~
profit” paradigm in view oflow per capita income and igh poverty index thas
to be acknowledged that this apparently idealistic principle has worked to an
appreciable extent in India, However, the considerable numberof complaint,
srievances, court eases and other references reesived by UGC on various
coercive and shady dealings carried out by HEIs reflect that profitecring
motivations stil drive the operation of quite a few institutions in India. The
reason behind the proliferation of such malpractices can be many, including
absence of an effective and robust policy regime. However, what is most