B-

103,
Shri
ram Shreyas,Kodi
gehall
i,
Bangalore-560097
sr
ivat
hsa2006@gmai l
.com
+91-9972666255

SRI
VATHSAG

OBJECTI
VE Atalent
edpr of
essi
onalwi
thover19yearsofexperi
enceinResidenti
alSales,Cust
omer
CareManagement ,
Coll
ect
ion,
Modifi
cations,
Marketing,
Residenti
all
easingand
I
nteri
ors.Iseekmorechal
l
engeswithresponsi
bil
it
iestoprov
emypot ent
ial.

PROFESSI
ONAL PERLI
TE|
HEATREDUCTI
ONTECHNI
QUEFORSOBHADEVELOPERS,
BANGALORE
ACHI
EVEMENTS Resear
chedandi
ntroducedPERLI
TEforthelastf
looroft
hebui
l
ding.
Hence,r
educi
ngheatforthel
astf
loor
.Thisgener
atedrev
enuet
ot he
company.
CARPARKI
NG|
MAXI
MUM USABI
LITYFORSHRI
RAM PROPERTI
ES,
BANGALORE
Carpar ki
ngmaximizat
ionwasdonewi thr
edesi
gni
ngofthesl
ots
all
ottedtothecust
omer s.Thus,
incr
easi
ngcarpar
ksl
otsgener
ati
ng
revenuetothecompany .

SKI
LLS Sal
es,Cust
omerCareManagement
,Coll
ecti
on,Documentati
on,
Handi
ngover,
Marketi
ng,
Customi
zati
onsinsi
deflat
,int
eri
orhandl
i
ng
MSOf
fi
ce.

WORKHI
STORY GM –CUSTOMERCARE,
KARLEGROUP
Oct2017–Ti
l
ldat
e
 Headi ngtheCRM t eam.
 Empanel l
ingChannelPartnersforsalesandl easi
ng
 Loyalty/exist
ingcustomer ssalesconv erst
ions
 Incentiveschemesf orexisti
ngcust omer sandchannelpart
ners
 ActivatingNRIassociati
onsf orbrandbui l
ding
 Inchar geofCollecti
ons,Document ationandHandi ngoverPossessi
on.
 Furnishingofcompanyownedf lat
sf orrental
s.
DGM –CUSTOMERCARE,
KARLEGROUP
June2015–Ti
l
lSep2017
 SetupCRM t eam andpr ocesses.
 Dri
vingcol l
ect i
onstomeett ar
getedcashf l
ow.
 Communi cationstrategyaboutal laspect sofprojectincl
udingameniti
es,
possessiondat es,
li
vabili
t y
.
 Handlingmodi fi
cati
ons, resolvi
ngt echnicalqueri
es/concernsinsi
dethe
apartment ,
agr eementexecut i
onandr egist
rati
ons.
 Qualit
ycont roltoensur esnagf reef l
atspr i
orhandov erandef f
ect
ivehandl
i
ngof
escalati
ons/compl aintsdur ingthedef ectli
abil
it
yper i
od.
 Handlingdocument ationf r
om agr eement stosaleregistr
ation.
 AGM –CUSTOMERCARE,
LODHAGROUP
June2014–June2015
Communi
cat
ionSt
rat
egy&Pl
anni
ng
 Possessi
ont i
melinescommuni cat i
ont ocustomersi
naplannedmanner
 Waterti
ghtcommuni cati
onstr
at egyaboutallaspect
sofproj
ecti
ncl
uding
ameniti
es,possessiondates,l
i
vabi li
ty.
 Ri
skmi ti
gati
onagai nstal
ter
natecl auseandcompensationdemands,
bypr oper
l
egalcommuni cationandenablingt eam wit
hstandardr
esponses

Exper
ienceDesi
gn
 Designi
ngofColl
ater
alandcreat
ingoveral
lcust
omerexperi
enceconceptpr
ior
topossessi
onini
ti
ati
onfortheproj
ect
.Thiswill
incl
udenecessar
ycoordi
nat
ion
withMarket
ing&vendorti
e-ups.
 Planni
ngandsuccessful
implementat
ionofcustomerevent
satpossessi
on
Possessi
onpr
ocess
 Co-ordinati
onwithi
nternalst
akeholdersprimaril
yCM &HFM, t
oensure
readi
nessbef or
ev i
sit
sandsmoot hexperienceforcustomer
 CarPar kall
ocati
on
 Trackingofreadi
nessoff l
atsandcoor di
nat i
onprocessforcust
omervisi
tsand
handov ers
 Grievancehandli
ng,TAT&Ser vicerecovery.Mini
mizingcomplaint
sbykeepinga
closewat chontheDailycomplaint
sr el
atedtopossession,andtaki
ngproacti
ve
stepst ominimi
zethem
Commer
cial
Aspect
s
 Veri
ficat
ionofPossessi
onDocument
s(Noduescheckl
i
st)
 ProcessofDemur r
age,PT,
CAM

CUSTOMERCAREMANAGER,
BRI
GADEGROUP,
BANGALORE
June2010–May2014
 Coordi
nat
edwithi
nterdepart
ment stoensurehandingovert
arget
saremet.
 Over
sawQuali
tyofFini
shintheflatssothatthecustomersnagsar ess.
el
 Ef
fecti
veCust
omerhandlingti
ll
thef l
atwashandedov .
er
 Handl
edcompl et
eInteri
orscycl
e.
 Handl
edDefectli
abil
i
tyPer i
odissuesi
nsi
det
hef
l s.
at
 Managedt
het eam effi
ci
entl.
y

SR.MANAGER-SALESANDMARKETI
NG,
JANAADHARCONSTRUCTI
ONSPVT
LTD,BANGALORE
Sept
ember2009-May2010
 Wor kedcloselywi t
hmar keti
ngagencyt of i
nali
zeleaf
let
s,br
ochur
esand
websi e.
t
 Conduct edMar ketsur v
eyandf inal
izedtheproductmix.
 Preparedsal esplan,presentati
ont ocor por
ates, c.
et
 Deviseddifferentmar ketingstrategiest
oselll ng.
owcosthousi
 Leadandmot i
vatedteam t oachi evethetar
gets.
 Assistedthet eam topr eparerepor s.
t

Page|
2 Sr
ivat
hsaG
 MANAGER-CUSTOMERCARE,
SHRI
RAM PROPERTI
ES,
BANGALORE
Apr
il2005-Apr
il2008
 Handl
edColl
ections.
 Handl
edmodificati
onsandt echni
calpr
ojectr
elat
edconcerns/
quer
ies.
 Handedov
ertheResi denti
alComplextotheAssociat
ion.
 Handl
edMaintenancer el
atedacti
vi
ti
es.
 Par
ti
cipat
edinrealest
ateexpos.
 Loy
alt
ysalesconversi
ons.

CUSTOMERRELATI
ONSEXECUTI
VE,
SOBHADEVELOPERS,
BANGALORE
December2003-Mar
ch2005
 Undertookmodifications.
 Updatedcustomer sont heconstr
ucti
onacti
v i
tiesatsi
te.
 Handedov ertheflatstoCustomers.
 Parti
cipat
edactivelyinexhibi
ti
onsorgani
zedbyt hecompany.
 Preparedstat
ist
ical datat
hatareusefulf
orfutureProj s.
ect

Ot
herExper
iences

Sal
esExecuti
ve,Ceasefi
reI
ndust r
ies,
Apri
l2003–Nov2003
Sal
esEngineer
,DiscoyConst
r uct
ions,Apr
il
-2001–Feb2003
Sal
esExecuti
ve,NastechCorporati
on,Nov1999–Mar2001

EDUCATI
ON B.
E,CI
VIL,
BANGALOREUNI
VERSI
TY,
BANGALORE
PGDI
M,MARKETI
NG,
IGNOU,
NEW DELHI

REFERENCES Wi
l
lbepr
ovi
dedonr
equest
.

Page|
3 Sr
ivat
hsaG