3rd Annual

Main Conference: 23 – 24 July 2019

 Post-Conference Workshops: 25 July 2019

Pre-Conference Workshops: 22 July 2019 
 Venue: Parkroyal on Beach Road, Singapore

SPEARHEADING DIGITISATION AND CUSTOMER-CENTRIC

INNOVATION IN INSURANCE

FEATURING CXOs FROM ASIA’S LEADING INSURANCE COMPANIES

Mark van den Broek Francesco Lagutaine David Cabral Nirupam Das
Chief Information Officer Chief Marketing & Experience Chief Operating Officer Chief Information Officer
Manulife Asia Design Officer Peak Re Hong Kong Liberty Insurance
Manulife Asia

Alp Altun Gilbert Naibaho Alvin Nand Walter de Oude

Regional Chief Chief Operating Officer Chief Operating Officer, Chief Executive Officer
Transformation Officer, PT Lippo General Head of Global Operational Singapore Life
Asia Pacific Insurance Tbk Transformation
Allianz QBE Insurance Asia

4 UNIQUE THEMES FEATURING HIGHLY FOCUSED CASE STUDIES

& DISCUSSIONS!

CUSTOMER OPERATIONAL MARKETING DIGITAL & PRODUCT

EXPERIENCE EXCELLENCE & DISTRIBUTION INNOVATION

Sponsors:

Media Researched &

Partners: Developed by:

T: +65 6722 9388  E: enquiry@iqpc.com.sg  W: digitalinsuranceasia.iqpc.sg

 3rd Annual

Dear Colleagues,
KEY SESSIONS YOU DON’T
WANT TO MISS!
An ongoing drive towards transformation, digitisation and
innovation has put the insurance industry on the verge of
a paradigm shift. As traditional industry borders fall away,
A RENEWED FOCUS TO
the future of insurance stands to be greatly determined CUSTOMER EXPERIENCE AND
by the advances in digital innovations and cutting-edge THE STRATEGIC SHIFT TO
technologies. DIGITAL

Returning for the 3rd edition, join us at Digital

Transformation for Insurance Summit 2019 to explore
how insurers can strengthen enterprise capabilities across
customer experience, operations, marketing, distribution
and product development to value create and win over EMBRACING DIGITISATION
next generation customers. AND AUTOMATION TO DRIVE
OPTIMAL PRODUCTIVITY
2019 summit themes include:

 Accelerating business digitalisation for agile operations

and customer excellence
 Implementing a digitally-empowered and seamless
omni-channel customer experience
 Growing new market segments through insight-driven
product innovation and strategic partnerships
 Developing a winning multi-channel distribution model,
including direct digital, agent empowerment and more
 Embracing digitisation and automation to transform  TAYING AHEAD OF THE
S
onboarding, underwriting, payments and claims INDUSTRY INNOVATION
processing CURVE WITH AN ECOSYSTEM-
 Harnessing artificial intelligence to drive customer value BASED INSURANCE MODEL
and business growth

Seize this opportunity to learn, benchmark and exchange

best practices with the region’s top insurers.

We look forward to meeting you at this exciting industry

gathering in July 2019!  ODERNISING GOVERNANCE
M
STRATEGIES AND LEGACY
Sincerely, SYSTEMS FOR GREATER
BUSINESS AGILITY
Kanjal Rubiny
Conference Director
Digital Transformation for Insurance Summit 2019

*Group discounts available

4 FEATURED MASTERCLASSES

A D
Transforming Customer
Experience with Design B C Repositioning Agents
to Transform Sales
Reinventing Business and Deepen Customer
Thinking
Building a Robust Data- Operations with Robotic Relationships
Driven Strategy Process Automation

T: +65 6722 9388  E: enquiry@iqpc.com.sg  W: digitalinsuranceasia.iqpc.sg

 3rd Annual

HEAR FROM OUR

ESTEEMED SPEAKER FACULTY

Mark van den Francesco Walter de Samrat Das

Broek Lagutaine Oude Chief
Chief Chief Chief Information
Information Marketing Executive Officer
Officer & Experience Officer PNB MetLife
Manulife Asia Design Officer Singapore India
Manulife Asia Life Insurance
Company
David Kohler David Cabral Alp Altun
Regional Head, Chief Regional Chief Juliana Chua
Customer Operating Transformation Head of Digital
Experience Officer Officer, Transformation
& Culture Peak Re Hong Asia Pacific NTUC Income
Generali Asia Kong Allianz

Kolja Klawunn Gilbert Nirupam Das Grace Tng

Regional Head Naibaho Chief Executive
of Operations Chief Information Director,
- Asia Pacific Operating Officer Head of
Allianz Global Officer Liberty Bancassurance
Corporate & PT Lippo Insurance Singapore
Specialty SE General DBS Bank
Insurance Tbk

Alvin Nand Alex Tan Simon Dr Kumud

Chief Operating CoE Director, Johnson BORDOLOI
Officer, Head Global Head of Chief
of Global Operations Claims Underwriting
Operational Excellence, QBE Officer (Health)
Transformation Strategy Insurance and Health
QBE Insurance & Planning Singapore Business
Asia MetLife Partner - Life
AXA

Joe Durkan Frank Jason Cheung Dennis Liu

Regional Stevenaar Chief of Executive
Alternative Co-Founder & Agency, Vice President
Distribution Chief Financial GI Distribution & Head, Business
Leader Officer AXA Transformation
- Asia GoBear Singapore & Technology
Pacific Life Re Etiqa Insurance

Ofir Shalev Claudio Sean Burns Veema

Chief Data Caballero Head Of Ramsing
Scientist Director, Analytics Head of
& Analytics Product - Group Automaton,
Officer Innovation Operations Underwriting
CXA Group IAG QBE Insurance & Claims
Singapore Munich Re

Gavin Julian Mengual Takayuki Sumi

Gollogley Hugh Terry CEO of Global Head -
Head of Founder Southeast Asia Tokio Marine
Digital - Asia The Digital and Regional Innovation Lab
Sun Life Insurer Health | Head, Digital
Financial Solutions Strategy &
Cigna Thailand Synergy Division
Tokio Marine
Holdings

Thomas Ravi Saraogi

Andrew Wee David Ng Hadorn Co-Founder &
Pre-Sales Chief Revenue Managing President – Asia
Director – Asia Officer Director – Asia Pacific
Pacific KPISOFT Pacific Uniphore
Quadient
Tricentis Software Systems

T: +65 6722 9388  E: enquiry@iqpc.com.sg  W: digitalinsuranceasia.iqpc.sg


WORKSHOPS
A PRE-CONFERENCE WORKSHOP
Monday 22 July 2019, 9AM to 12PM
Transforming Customer
Experience with Design Thinking
Key Learning Outcomes:
 Embedding design thinking into your customer
acquisition plan with acute insights on changing
customer behaviors
 Structuring an effective testing, monitoring and
continuous improvement program to ensure
experience excellence across all customer channels
and touchpoints
 Delving into the roles of technology and innovation
in the implementation of design-led customer
solutions
David Kohler
Regional Head, Customer Experience
& Culture
Generali Asia
C POST-CONFERENCE WORKSHOP
Thursday 25 July 2019, 9AM to 12PM
Reinventing Business
Operations with Robotic Process
Automation
Key Learning Outcomes:
 Investing in advanced automation to reduce
operational stress and for effective transactions
handling
 Deploying automation technologies and ensuring
integration with existing processes and operations
 Implementing IT upgrades across the enterprise in
a systematic fashion for automation success
Nirupam Das
Chief Information Officer
Liberty Insurance
T: +65 6722 9388  E: enquiry@iqpc.com.sg  W: digitalinsuranceasia.iqpc.sg
3rd Annual
B PRE-CONFERENCE WORKSHOP
Monday 22 July 2019, 1PM to 4PM
Building a Robust Data-Driven
Strategy
Key Learning Outcomes:
 Learning how to identify and prioritise new sources
of data that are most valuable to insurers
 Using real-time data for real-time impact
 Unlocking the full potential of data: What systems,
technologies and processes are needed to acquire
meaningful insights?
D POST-CONFERENCE WORKSHOP
Thursday 25 July 2019, 1PM to 4PM
Repositioning Agents to
Transform Sales and Deepen
Customer Relationships
Key Learning Outcomes:
 Redesigning agent remuneration schemes to align
with new omni-channel distribution models
 Upskilling agents and enhancing training and
development efforts to increase sales effectiveness
 Empowering agents to use digital and social media
tools for marketing, prospecting, lead qualification
and customer engagement
 3rd Annual

CONFERENCE DAY ONE

Tuesday, 23 July 2019

08:00 REGISTRATION & COFFEE & TEA

08:45 Chairman’s Opening Remarks

PLENARY SESSIONS: DIGITISATION & TRANSFORMATION

09:00 Harnessing the Power of Digitisation to Accelerate Business Transformation and Innovation at Scale
 Formulating an effective digitisation roadmap focusing on operational agility and customer excellence
 How can insurers govern business models to reap the full rewards of digitisation and innovation?
OPENING CXO PANEL

 Staying ahead of the digital curve with strategic investments in people, process and technology

Panelists:
Walter de Oude Alvin Nand Alp Altun
Chief Executive Officer Chief Operating Officer, Head of Regional Chief Transformation Officer,
Singapore Life Global Operational Transformation Asia Pacific
QBE Insurance Asia Allianz

10:00 Experiences Beyond Expectations: Leading a 360° Cloud-Enabled Transformation

 Building an enterprise strategy with a cloud-first approach
 Defining guiding principles and designing a lean and agile operating model
 Staying ahead of the digital curve with strategic investments in people, process and technology

10:30 SPEED NETWORKING & MORNING REFRESHMENT BREAK

STREAM A STREAM B
Customer Experience Operational Excellence

11:15  everaging Artificial Intelligence and Data Science to

L Embracing Digitisation and Automation to Drive
Personalise Customer Experience Optimal Productivity
PANEL

 Gaining a complete and unified customer view  Reviewing where to digitise and how to automate for
 Impact and power of predictive analytics on optimal ROI
customer journey mapping  Augmenting enterprise readiness for digitisation,
 Acquiring in-depth customer understanding and automation and technology integration
insights to improve acquisition, retention and loyalty  Ensuring enterprise-wide adoption to achieve
operational efficiency and productivity gains
Panelists:
Ofir Shalev Moderator:
Chief Data Scientist & Analytics Officer Gilbert Naibaho
CXA Group Chief Operating Officer
PT Lippo General Insurance Tbk
Claudio Caballero
Director, Product Innovation Panelists:
IAG Nirupam Das Veema Ramsing
Chief Information Officer Head of Automation,
Liberty Insurance Underwriting & Claims
Munich Re
Kolja Klawunn
Regional Head of Operations – Asia Pacific
Allianz Global Corporate
& Specialty SE

Developing a World-Class Omni-Channel Experience

12:00  Driving Operational Efficiency and Cost Savings with
for Enhanced Customer Engagement Robotic Process Automation (RPA)
 Achieving full customer visibility across multiple  Boosting efficiency and precision with the
touchpoints intersection of humans and machines
 Establishing synergies and delivering seamless  Leveraging RPA as a competitive advantage: Where
experiences across online and offline channels can automation best benefit insurers?
 How can insurers build a true omni-channel  Best practices and steps to ensure RPA
experience across the customer journey? implementation success

Andrew Wee
Pre-Sales Director – Asia Pacific
Quadient

T: +65 6722 9388  E: enquiry@iqpc.com.sg  W: digitalinsuranceasia.iqpc.sg


CONFERENCE DAY ONE
Tuesday, 23 July 2019
12:30 NETWORKING LUNCH
STREAM A
Customer Experience
14:00  ptimising Customer Analytics for a 360-Degree
O Accelerating Underwriting Process with Automation
View across Touchpoints and Channels
 From touchpoints to journeys: Seeing the world as
customers do
 Infusing customer centricity across all touchpoints
and channels to identify business gaps and sales
opportunities
 Building out data-driven insights to increase
customer lifetime value and profitability
Humanising Insurance: Advancing Digital Self-Service
14:30 
Innovation and Adoption
 Integrating self-service within an omni-channel
customer strategy
 Implementing digital self-service tools for
operational and customer excellence
 Driving self-service adoption with a high-tech and
high-touch approach
Samrat Das
Chief Information Officer
PNB MetLife India Insurance Co. Ltd
15:00  ushing the Frontiers in Artificial Intelligence
P Maximising Client Success with Seamless Customer
and Conversational Commerce to Elevate Digital
Engagement
 Mastering the new rules of digital customer
engagement: Content, context and personalisation
 Strengthening digital capabilities with the right
technology and platforms
 Elevating digital interactions with exceptional user
experience
Ravi Saraogi
Co-Founder & President – Asia Pacific
Uniphore Software Systems
T: +65 6722 9388  E: enquiry@iqpc.com.sg  W: digitalinsuranceasia.iqpc.sg
3rd Annual
STREAM B
Operational Excellence
for Greater Productivity and Sales
 Integrating automated underwriting to reduce
manual processing for increased efficiency
 Catering to the responsive and modern customer
demands with quick turnarounds to boost sales
 Enabling better underwriting decision based on real-
time underwriting data and models
Dr Kumud BORDOLOI
Chief Underwriting Officer (Health)
and Health Business Partner - Life
AXA
Automating Claims Processing for Higher Customer
Satisfaction and Cost Reduction
 From application to verification through to approval:
Benefits of automating complex claim transactions
 Utilising automation to reconcile single and multi-
party claims
 Optimising the claims experience with speed and
transparency
Simon Johnson
Head of Claims
QBE Insurance Singapore
Onboarding
 Insurance onboarding: The key to lasting customer
relationships
 Streamlining and automating customer onboarding
processes
 Keeping customers engaged and informed with real-
time processing and data accuracy
 3rd Annual

CONFERENCE DAY ONE

Tuesday, 23 July 2019

15:30 AFTERNOON REFRESHMENT BREAK

INTERACTIVE DISCUSSION GROUPS [2 ROTATIONS @ 35MINS EACH]

16:15 DIGITAL SELF-SERVICE WORKFLOW AUTOMATION CUSTOMER INSIGHTS

ROUNTABLE A: ROUNTABLE C: ROUNTABLE E:

The Use of Chatbots to Enhance Process Optimisation though Leveraging Predictive Analytics for
Customer Interactions at Scale Robotic Process Automation Product Cross Sell and Upsell

Sean Burns
Head of Analytics –
Group Operations
QBE Insurance Singapore

ROUNTABLE D: ROUNTABLE F:
ROUNTABLE B: Transforming Insurance in the Age Empowering Enterprise
Deploying a Mobile-First Customer of Intelligent Automation Performance and Decisions with
Engagement Strategy Data-Driven Insights

David Ng
Chief Revenue Officer
KPISOFT

17:30 Chairman Closing Remarks and End of Conference Day 1

T: +65 6722 9388  E: enquiry@iqpc.com.sg  W: digitalinsuranceasia.iqpc.sg

 3rd Annual

CONFERENCE DAY TWO

Wednesday, 24 July 2019

08:00 REGISTRATION & COFFEE & TEA

08:45 Chairman’s Welcome Remarks

PLENARY SESSIONS: GOVERNANCE MODELS & ENTERPRISE ARCHITECTURE

09:00 A Renewed Focus to Customer Experience and the Strategic Shift to Digital
 Putting customer centricity at the heart of business transformation
KEYNOTE

 Fusing digital and experience to meet and exceed today’s customer expectations
 Driving value for today’s digitally-empowered customers

Mark van den Broek

Chief Information Officer
Manulife Asia

Francesco Lagutaine
Chief Marketing & Experience Design Officer
Manulife Asia

09:30 Modernising Governance Strategies and Legacy Systems for Greater Business Agility
 Moving from traditional IT infrastructure to infrastructure as a utility – What are the challenges and
opportunities?
PANEL

 Infusing digital to support business growth, functionality and agility

 Enabling seamless service delivery with a digital-ready operating model

Panelists:
David Cabral
Chief Operating Officer
Peak Re Hong Kong

10:15 Empowering the Intelligent Enterprise with Scalable Architecture and Robust Integration Capabilities
 Streamlining workflow processes and attaining total visibility on organisational performance
 Making sense of omni-channel data and enabling ease of creation of various views across stakeholders
 Adopting a holistic approach to business value creation and maximising customer impact

Thomas Hadorn
Managing Director – Asia Pacific
Tricentis

10:45 SPEED NETWORKING & MORNING REFRESHMENT BREAK

STREAM C STREAM D
Marketing & Distribution Digital & Product Innovation

The Future of Insurance Distribution in the

11:30  Understanding New Age Customer Needs to Create
Digital Age Compelling Insurance Offerings
PANEL

 Tracking generational changes in customer  Referencing customer profiles, demographics and

preferences and expectations
 Maximising sales and marketing outreach with the
right strategies and distribution channels
 Performance measurement and benchmarking in
taking distribution effectiveness to the next level
needs to design relevant and customised offerings
 Capturing the next generation of customers with
data-driven product management
 Delivering value beyond traditional insurance: How
can product innovation drive customer growth?

Panelists: Panelists:
Jason Cheung Frank Stevenaar
Chief of Agency, GI Distribution Co-Founder & Chief Financial Officer
AXA Singapore GoBear.com

Gavin Gollogley Wan Ting Poh

Head of Digital, Asia Director, Data Science
Sun Life Financial Alllianz

Julian Mengual
Chief Executive Officer & Country Manager
Cigna Thailand

T: +65 6722 9388  E: enquiry@iqpc.com.sg  W: digitalinsuranceasia.iqpc.sg


CONFERENCE DAY TWO
Wednesday, 24 July 2019
STREAM C
Marketing & Distribution
Digital Insurance 2.0: Growing through Frictionless
12:15 
Multi-Channel Distribution
 Synchronising sales and distribution channels for
optimal market coverage and ROI
 Championing customer centricity as the cornerstone
of an effective omni-channel distribution framework
 Scaling up multi-channel distribution strategies to
enhance customer acquisition outcomes
12:45 NETWORKING LUNCH
14:00 I mproving Customer Acquisition Costs and Marketing
ROI across Channels
 Transforming traditional go-to-market strategies
amidst the erosion of customer trust
 Examining customer behavior, engagement and cost
of acquisition per channel
 Having a single customer view to efficiently
maximise campaigns and influence customer
acquisition costs
Shaping New User Experience and Customer
14:30 
Engagement with Digital Insurance Platforms
 Evaluating key challenges in driving effective digital
marketing and distribution engagement
 Enhancing digital capabilities to better engage and
service connected customers
 Going beyond transactional platforms to engage
and delight customers
Joe Durkan
Regional Alternative Distribution Leader – Asia
Pacific Life Re
Commercialising Digital-Only Distribution Channels
15:00 
for Effective Customer Outreach
 Evaluating and analysing online traffic capture and
conversions
 Launching and modifying products at scale via
multiple digital platforms
 Proven approaches to delivering on mobile-first
insurance distribution
Dennis Liu
Executive Vice President & Head,
Business Transformation & Technology
Etiqa Insurance
15:30 AFTERNOON REFRESHMENT BREAK
T: +65 6722 9388  E: enquiry@iqpc.com.sg  W: digitalinsuranceasia.iqpc.sg
3rd Annual
STREAM D
Digital & Product Innovation
Winning in a New Age of Insurance: Unifying Business
Intelligence and Technology-Driven Value Generation
 Data visualisation for insurers: What it is and why it
matters
 Redefining insurance with new sources of data and
advanced analytics
 Optimising business decisions and uncovering
strategic opportunities in the age of digital customer
engagement
Capturing the Value of APIs in Fuelling Product and
Service Innovation
 Evolution of the API economy: Adopting new
business models to drive future innovation
 Fast tracking product innovation with APIs to unlock
customer growth and revenue
 Growing partner networks to scale product planning
and development
Applying Design Thinking to Create Customer-Centric
Products
 Charting a path to customer centricity: How design
thinking can transform life insurance
 Monetising the use of design thinking to improve
product development
 Promoting creative and non-linear approaches to
product innovation
David Kohler
Regional Head, Customer Experience & Culture
Generali Asia
Staying Ahead of the Industry Innovation Curve with
an Ecosystem-Based Insurance Model
 Insurance beyond digital: The rise of ecosystems and
platforms
 Harnessing digital technology to originate new
products and value-added services
 Broadening platforms, ecosystems and an
aggregated mixture of brands, products ad services
for new revenue generation
Takayuki Sumi
Global Head – Tokio Marine Innovation Lab | Head,
Digital Strategy & Synergy Division
Tokio Marine Holdings
 3rd Annual

CONFERENCE DAY TWO

Wednesday, 24 July 2019

PLENARY SESSIONS: DIGITISATION & TRANSFORMATION

16:00  tructuring Sustainable Bancassurance Partnerships to Accelerate Customer Outreach and Business
S
Profitability
PANEL

 Reinventing bancassurance for the digital generation

 Exploring new dynamics of a cost-effective and win-win bancassurance partnership
 Devising a cohesive multi-product and multi-strategy to target, acquire and convert customers

Grace Tng
Executive Director, Head of Bancassurance Singapore
DBS Bank

16:45 Emerging InsurTech Trends: Separating Hype from Reality to Shape Your Digital Insurance Strategy
 Getting to the heart of InsurTech: What does it really mean?
KEYNOTE

 Delving into the 10 Key trends to future proofing your digital business strategies
 Personal view of implication and how they might play out in Asia

Hugh Terry
Founder
The Digital Insurer

17:15 Chairman’s Closing Remarks & End of Summit

T: +65 6722 9388  E: enquiry@iqpc.com.sg  W: digitalinsuranceasia.iqpc.sg

 3rd Annual

SPONSORSHIP OPPORTUNITIES

Digital transformation for Asia’s insurers is no longer an “if” but a “when and how” question.
From what we see, there are two distinct groups on the market horizon: Progressive insurers who are aggressively
investing in new technologies to advance their digital strategy and new insurers who are gradually looking to go digital.
Facing myriad options and advice in the market, such as where to start with digital transformation, how to integrate new
technologies with legacy systems and proven avenues towards customer advocacy within the organisation, insurance
practitioners are actively seeking and evaluating what works best in addressing their end objectives.
This no doubt provides prime opportunities for astute solution vendors and consultants who are adept in their solution
offerings and field of expertise to develop great customer partnerships

Do you provide Are you able Can you help Do you provide Do you have Can you build
scalable and to effectively insurers who scalable and superior brand the business
cost-effective consult on digital are looking cost-effective engagement case and
customer transformation, to enhance customer and customer demonstrate
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solutions? integration back-office solutions? solutions? technology
and change productivity? innovation?
management?

AN UNRIVALLED
PLATFORM TO PROFILE
ESTABLISH YOUR SOLUTIONS, DEMONSTRATE
INDUSTRY GOODWILL THOUGHT LEADERSHIP
SERVICES & IDEAS!
Maximise exposure and client Share your expertise and client
outreach through impactful use cases with senior stakeholders
corporate branding and and decision-makers who matter.
profiling at the event.
Available Opportunities:
Available Opportunities:  Plenary speaking
 General lunch sponsor  Stream speaking
 Refreshment break sponsor  Interactive roundtable host
 Cocktail reception sponsor  Panel moderator

SHOWCASE YOUR NETWORKING

SOLUTION OFFERINGS & LEAD GENERATION
Leverage essential face time
Book an exhibition space to
and targeted interactions with
demonstrate your solutions
key prospects to optimise your
and service offerings. Limited
networking ROI.
booths remaining!
Available Opportunities:
 Private client lunch
 Client introductions and
business matching

CONTACT US
With deliberately limited sponsorship opportunities, this event ensures an optimal buyer-to-seller ratio that guarantees
dedicated engagement time with end-user companies in attendance.
Time is of the essence! Contact Sharon Yang on +65 6722 9410 or sponsorship@iqpc.com.sg to explore customised
sponsorship packages that can help achieve your business objectives and accelerate your sales cycle.
  Main Conference:
3rd Annual 23 – 24 July 2019 5 WAYS TO REGISTER
 Pre-Conference Workshops:
22 July 2019 +65 6722 9388 enquiry@iqpc.com.sg
 Post-Conference Workshops:
25 July 2019 +65 6720 3804 https://digitalinsuranceasia.iqpc.sg
 Venue:
Parkroyal on Beach Road, IQPC Worldwide Pte Ltd, 61 Robinson Road,
Singapore #14-01 Robinson Centre, Singapore 068893

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combined with any other offer.
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Please email our Database Maintenance Department at database@iqpc.com.sg and inform
Card Number: / / / them of any incorrect details which will be amended accordingly.
DATA PROTECTION:
Name Printed on the Card: Personal data is gathered in accordance with the Data Protection Act 1984. Your data may be
passed to other companies who wish to communicate with you offers related to your business
activities. If you do not wish to receive these offers, please tick the box below.
Signature: Date: DD / MM / YYYY
Please do not pass my information to any third party.

PAYMENT TERMS
Registrations/orders received without immediate payment or credit card details will incur a
processing fee of SGD99 per delegate. Payment is due in full upon receipt of invoice. Full
 BY DIRECT TRANSFER Please quote 28992.003 with remittance advice payment prior to the event is mandatory for attendance.

IQPC Bank Details: Account Name: IQPC WORLDWIDE PTE LTD IQPC WORLDWIDE PTE. LTD.
Account Number: 147-048128-001 Swift Code: HSBCSGSG Company Registration No: 199702288Z
Bank Address: The Hong Kong and Shanghai Banking Coporation, 21 Collyer Quay, ©Copyright 2019 IQPC Worldwide Pte. Ltd. All rights reserved. This
brochure may not be copied, photocopied, reproduced, translated,
#08-01 HSBC Building, Singapore 049320 or converted to any electronic or machine-readable form in whole
All bank charges to be borne by the payer. Please ensure that IQPC receives the full invoiced amount. or in part without prior written approval of IQPC Worldwide Pte. Ltd