How to Deal With Project Conflict

By Jaime Gracia

As a project manager, dealing with conflict on a project is a reality that we all face at one point or another during an
engagement. Time constraints, budgetary pressures, and different personalities are just a few of the myriad of issues
that can occur on any given project. However, these problems can be solved if confronted up front through proactive
steps to help deal with and mitigate project conflict:

1. Communicate effectively - If team members begin to get into heated discussions which can quickly turn
into arguments, it is best to take a step back and retreat into respective corners before differences turn
into animosities that destroy team cohesion and morale. It is amazing what simply reflecting on what just
happened for five minutes can allow for introspection and the ability to find common ground, respect
differences in opinion, and helps get the conversation moving forward in a productive manner.
2. Recognize differences - When the conversation resumes, it is important to recognize and empathize with
people’s differences and position. This will help defuse the situation and make the atmosphere more
positive. Acknowledge that a problem exists, and all parties need to work constructively to find solutions
and decide on the best course of action.
3. Appearances - Be cognizant of how you appear to others. This includes body language, tone, and active
listening. Do not come across as disinterested, hostile, or emotional. Listen to the other parties and allow
them the opportunity to express themselves.
4. Get help - Sometimes the best intended plans and actions cannot be resolved without outside help. Do not
be afraid to get others involved, and explain to the conflicting parties why this is needed. Ensure it is not
done in a manner that is threatening, but that is in the best interest of all involved.
5. Feedback - After the conflict has passed, it is important to reflect on the situation and provide the
conflicting parties with constructive feedback. It is important to provide feedback to ensure the parties
understand how future incidents need to be handled, and what can be done to help mitigate future
occurrences. The point is to change behavior, which can only happen when managers are proactive and help
mitigate conflict in a constructive, positive manner.

The most effective method to mitigate conflict is to try and prevent it from happening in the first place through building
solid foundations of teamwork upfront. Although conflicts are inevitable, they should not get to the point where they are
so deeply rooted that the chances of success are minimized or not feasible. Communication is vital to success, and should
be one of the most important focus areas for an effective project manager