Status Ref_No Commented_NOC Commented_OpenBy Next_To_Close

Priority Prefix Customer_No To_Dept Description Open_Date

Open_By Action_By_1 Action_By_2 Note Last_Update
Open 20170120-038 N Y N N 072 9233504 International
Services Operations NW-MO Call IDD Issue 2017-01-20 17:14:25 Gauthamk
Tharindu 1013606 cus cnat make a call For this idd num so plz chk
2017-01-20 20:30:04
Open 20161030-012 Y Y N N 072 3201701 Call Center SHC-
Cannot Dial Short Code 2016-10-30 09:36:36 1013606 Yaseen cannot
check data balance 2016-12-20 12:47:08
Open 20161017-054 Y Y N N 072 6009110 IN NW-Other
Issue 2016-10-17 16:30:03 1013606 Poorna As er cus she cannot use
reciever party pay service since the No activation 2016-12-02 13:32:23
Open 20160128-048 N Y N N 072 9538844 VAS Operation
MobileTV-Channel not playing 2016-01-28 16:05:25 1013606
as per cus she cannot watch mobile tv local fusion channels 2016-11-29
23:58:07
Open 20161107-041 N Y N N 072 4878963 Call Center NW-
Mute Call Issue 2016-11-07 17:02:38 1013606 1013606 2016-
11-08 00:32:32
Open 20161107-011 N Y N N 072 0292170 Call Center NW-MO
Call Issue 2016-11-07 10:05:12 1013606 1013606 as per cus cannot
take calls or recieve calls. all are mute callssame issue has for 720292170 2016-
11-07 17:23:48
Open 20161031-035 Y Y N N 072 6854438 Call Center NW-MO
Call IDD Issue 2016-10-31 14:32:24 1013606 1013606 as per cus
cannot get calls to oman. has checked 100 dial method, +no also 2016-11-01
11:18:35
Open 20161031-044 N Y N N 072 9331200 IN EPIN-Other
2016-10-31 16:33:10 1013606 Poorna as per retailer cannot
activate the sim ex- 725427565 2016-11-01 01:55:16
Open 20161030-029 N Y N N 072 7740332 Call Center SHC-
(Short Code)Other 2016-10-30 12:46:51 1013606 1013606 as per cus
he has not recieve the confirmation sms from sunday observer advertisement 2016-
10-30 12:53:19
Open 20160912-004 N Y N N 072 6665190 RAN-Customer
Support NW-Poor Signal Issue 2016-09-12 08:55:03 1013606 Dasuni
Dasuni 2016-10-29 08:36:02
Open 20161028-034 N Y N N 072 4223436 IN EPIN-Other
2016-10-28 13:21:05 1013606 Sajith Ruparathne Poorna as per
retailer cannot take Rs500 easy loan by dialling *8899 2016-10-29 07:59:31
Open 20161022-028 N Y N N 072 4542635 Call Center EPIN-
Cannot Reload 2016-10-22 14:02:19 1013606 1013606 As per
retailer cannot send reload since today morning 2016-10-23 07:02:57
Open 20161021-023 N Y N N 072 0220275 Call Center 3G
Connectivity Issue 2016-10-21 13:25:43 1013606 1013606 as per
cus cannot browse internet but can use facebook, viber apllications. 2016-10-21
20:30:35
Open 20161021-022 N Y N N 072 9089010 Billing Changes
EPIN-Not Receive Confirmation 2016-10-21 13:16:29 1013606
2016-10-21 19:57:35
Open 20161020-017 N Y N N 072 6959711 VAS Operation
VAS-Alert Service-Other 2016-10-20 10:17:08 1013606 1013606
as per cus he has not recieved Denumai Miliyanayai SMSs today after 4th
question. Please check asap 2016-10-20 14:15:00
Open 20161016-024 N Y N N 072 4207009 Call Center EPIN-
Other 2016-10-16 14:24:26 1013606 1013606 as per retailer cannot
activate second sims 2016-10-16 21:22:38
Open 20161016-010 N Y N N 072 2008797 Call Center 3G
Connection Drop/Disconnection 2016-10-16 09:15:49 1013606 1013606
as per cus, he recieves 3g network but within several seconds connection is
getting dropped without signal 2016-10-16 14:27:58
Open 20150927-024 N Y N N 072 4279782 IN EPIN-Cannot
Reload 2015-09-27 12:35:29 1013606 Poorna contact no-
712073289 2016-10-14 01:17:59
Open 20161013-027 N Y N N 072 9091379 IN EPIN-Cannot
Reload 2016-10-13 11:27:07 1013606 Poorna as per retailer
cannot reload since today morning ex-725500357 2016-10-13 18:47:05
Open 20161009-026 N Y N N 072 9353890 Call Center EPIN-
Cannot Reload 2016-10-09 11:12:49 1013606 1013606 As per
retailer cannot reload 2016-10-09 15:33:54
Open 20161009-011 N Y N N 072 3273462 VAS Operation
VAS-Alert Service-Other 2016-10-09 09:23:43 1013606 As per
cus he didnt get the question and only the answetrs to 7th question of Denumai
miliyanai promotion today, please check and sort this 2016-10-09 11:13:30
Open 20161007-011 N Y N N 072 1506959 Call Center 3G
Connectivity Issue 2016-10-07 09:44:20 1013606 1013606 as per
cus cannot connect to internet 2016-10-07 16:50:31
Open 20161006-003 N Y N N 072 2733551 Call Center SHC-
Cannot Dial Short Code 2016-10-06 08:34:27 1013606 1013606 as per
cus cannot check offtime data balance from the msgs 2016-10-06 12:51:03
Open 20161001-016 N Y N N 072 0599913 IT 3G Other
Issue 2016-10-01 12:56:06 1013606 Hojitha as per cus he cannot
check the data balance via mypage. he is using an Iphoneerrr- this service is only
available for etisalat users 2016-10-05 23:51:41
Open 20161003-037 N Y N N 072 1991940 Call Center NW-MT
Call Issue 2016-10-03 15:31:58 1013606 1013606 as per cus cannot
recieve calls from that no only 2016-10-03 16:03:44
Open 20161002-040 N Y N N 072 8440507 Call Center SHC-
Cannot Dial Short Code 2016-10-02 16:11:38 1013606 1013606
2016-10-02 21:01:29
Open 20161001-013 N Y N N 072 9088512 Call Center EPIN-
Cannot Reload 2016-10-01 11:37:28 1013606 1013606 as per
retailer cannot relaod 2016-10-01 15:03:27
Open 20160926-051 N Y N N 072 8530972 Call Center SMS
Repeat issue 2016-09-26 16:16:52 1013606 1013606 as per cus
he is recieving repeating smss from 5000 2016-09-26 18:23:20
Open 20160923-020 N Y N N 072 9408919 VAS Operation
Services-Other 2016-09-23 10:59:22 1013606 Anjana De Silva Pubudu
Attanagoda as per cus cannot activate the service by dialling #111# 2016-09-23
12:26:43
Open 20160922-059 N Y N N 072 6722006 Call Center VAS-
News Alert 2016-09-22 17:17:57 1013606 1013606 as per cus she
doesnt recieve Hiru news alerts since yesterday 2016-09-22 19:51:47
Open 20160922-024 N Y N N 072 9222937 IN EPIN-Cannot
Reload 2016-09-22 11:03:00 1013606 Sajith Ruparathne as per cus
cannot reload and actiavte simsex- 721075830 2016-09-22 19:07:53
Open 20160918-035 N Y N N 072 5734441 Call Center SHC-
Cannot Dial Short Code 2016-09-18 14:10:04 1013606 1013606 as per
cus cannot get easyloan yet 2016-09-18 17:14:38
Open 20160915-006 N Y N N 072 8066595 Call Center SMS MO
issue 2016-09-15 08:40:57 1013606 1013606 as per cus cannot send
SMsS to all nos 2016-09-15 10:56:34
Open 20160910-027 N Y N N 072 9033564 Call Center EPIN-
Cannot Reload 2016-09-10 12:20:18 1013606 1013606 ex-
724710900 2016-09-10 20:15:00
Open 20160910-012 N Y N N 072 2366566 Call Center NW-MO
Call Issue 2016-09-10 09:56:15 1013606 1013606 as per cus cannot
take calls to all nos 2016-09-10 12:32:49
Open 20160910-010 N Y N N 072 2632750 Call Center NW-MO
Call Issue(Network Busy) 2016-09-10 09:01:28 1013606 1013606
as per cus cannot take calls to that nO only 2016-09-10 11:13:37
Open 20160905-042 N Y N N 072 3109750 Call Center NW-MO
Call Issue 2016-09-05 16:40:51 1013606 1013606 as per cus cannot
get calls 2016-09-05 22:48:07
Open 20160902-024 N Y N N 072 4235763 Call Center SHC-
Cannot Dial Short Code 2016-09-02 11:35:48 1013606 1013606 Cannot
use gifting service 2016-09-02 15:53:18
Open 20160902-022 N Y N N 072 8249031 Call Center NW-
Poor Signal Issue 2016-09-02 11:27:51 1013606 1013606 2016-
09-02 13:59:38
Open 20160901-026 N Y N N 072 4140903 Call Center NW-MO
Call Issue 2016-09-01 12:31:18 1013606 1013606 as per cus when
she calls to this no, reciving party cannot hear properly.she has the issue only
for this no and this is her call collector No 2016-09-01 17:53:08
Open 20160827-015 Y Y N N 072 4545278 Call Center EPIN-
Cannot Reload 2016-08-27 14:16:08 1013606 1013606 ex-
724779182contact No- 770355370 2016-08-29 09:30:23
Open 20160827-022 N Y N N 072 2547209 IT 3G Other
Issue 2016-08-27 15:36:34 1013606 Hojitha cannot check my page
2016-08-27 16:02:19
Open 20160826-036 N Y N N 072 2479551 Call Center SMS
Repeat issue 2016-08-26 16:57:26 1013606 1013606 as per cus
he has recived more than 20 smss 2016-08-26 18:32:52
Open 20160618-031 Y Y N N 072 3561933 Call Center VAS-
News Alert 2016-06-18 13:32:31 1013606 1013606 as per cus he does
not recieve news alert services 2016-08-26 15:50:24
Open 20151221-029 Y Y N N 072 4205777 Call Center EPIN-
Cannot Reload 2015-12-21 13:26:12 1013606 1013606 as per
retailer cannot reload to all nos since today 2016-08-25 14:19:40
Open 20160725-014 N Y N N 072 0281255 RAN-Customer
Support 3G Poor Data Speed 2016-07-25 09:26:29 1013606 Dasuni
Dinesh RAN as per cus due to very poor signal she cannot browse internet
since more than a month 2016-08-02 20:26:53
Open 20160801-021 Y Y N N 072 7815991 Call Center SHC-
Cannot Dial Short Code 2016-08-01 10:26:13 1013606 1013606
2016-08-01 15:25:58
Open 20160801-031 Y Y N N 072 4543831 Call Center EPIN-
Other 2016-08-01 11:33:08 1013606 1013606 cannot activate SIM ex-
723820362 2016-08-01 15:16:53
Open 20160801-034 N Y N N 072 9141759 RAN-Customer
Support NW-Call drop Issue 2016-08-01 11:55:08 1013606 Dasuni
2016-08-01 14:05:04
Open 20160711-008 N Y N N 072 6087838 RAN-Customer
Support NW-Poor Signal Issue 2016-07-11 09:42:47 1013606 Dasuni
Rakshitha De Silva 2016-08-01 10:51:22