Bruno: Hello. CopaAirlines. How can I help?

Priscilla: Hi, I’m going on a business trip next week and I’d like to book a hotel room, please.

Bruno: Sure, where are you going?

Priscilla: California. I want a book a hotel in LA, near the conference centre if posible.

Bruno: Fine. Can you tell me your arrival date, please?

Priscilla: Yes, It’s December the 15th.

Bruno: How long are you planning to stay?

Priscilla: 3 days.

Bruno: Well, there are many romos free at the Beverly Hill Hotel in the centre of LA. That’s
only 10 minutes from the conference.

Priscilla: Awesome!

Bruno: Would you like a single or doublé room?

Priscilla: Single, please.

Bruno: Smoking or non-smoking?

Priscilla: I’d prefer non-smoking, please. And does it have an ensuite bathroom?

Bruno: Yes, it does. That’s all booked for you. Your check-in time is anytime after 1 pm and you
need to check out before 9 am on the day you leave. The reference number for your booking is
BHH1215.

Priscilla: Sorry did you say B or P?

Bruno: B for Bruno.

Priscilla: So that’s BHH1215.

Bruno: Yes, is there anything else i can help with?

Priscilla: No, that’s all. Thanks for your help.

Bruno: You’re welcome. Have a good trip.