EFFECT OF ORGANIZATION CULTURE TO MOTIVATION AND JOB

SATISFACTION AND ITS IMPACT ON TOTAL QUALITY MANAGEMENT

IMPLEMENTATION

Via Irhamny Az-Zahra

Indonesia University Of Education, Jl. Dr. Setiabudhi No. 229 Bandung 40154 Jawa Barat –
Indonesia. Phone. 022-2013163 Fax. 022-2013651
Edi Suryadi
Indonesia University Of Education, Jl. Dr. Setiabudhi No. 229 Bandung 40154 Jawa Barat –
Indonesia. Phone. 022-2013163 Fax. 022-2013651

The purpose of this study is to find and analysis the influence of organizational culture on
motivation and job satisfaction and its impact on total quality management implementation.
The method used is survey explanatory, with data collection techniques and information
sourced from the company PT. Permodalan Nasional Madani (PNM) Garut branch office.
Data used in this research are primary data and secondary data. The data were analyzed using
Partial Least Square (PLS) structural equation model. The results of the analysis show that
motivation has a positive and significant effect on job satisfaction. Job satisfaction positively
affects the implemetation of total quality management, and organizational culture affects the
application of total quality management, motivation, and job satisfaction.