CAP 8100 Operations Manual PDF

CAP 8100
Preparation and
Certification of
Operations Manual
______________
Approved by the Director General of Civil Aviation
First Edition – 2013
Directorate General of Civil Aviation, India

Preparation and Certification CAP 8100
Of Operations Manual Section 0
Record of Revisions Revision 1 November 2014

RECORD OF REVISIONS
Flight Standards Directorate, DGCA, India is responsible to ensure

that this manual is updated as required and to maintain the contents of the manual current
at all times.
Amendments to this manual are promulgated by means of revisions issued whenever

necessary to cover corrections and to add or modify the contents.
Any Revisions to the manual shall be shown with a vertical bar on the left side of the revised
data. The page number and the revision number of the effected page must be changed
accordingly. The list of effective pages and history of revisions page must be amended
accordingly.
All revisions to this manual shall have the approval of the approving authority of this manual
prior to publishing of the revisions.
REVISION NUMBER DATE ENTERED ENTERED BY
Rev 0 14 Jun 2013 FSD, DGCA

Rev 1 23 Nov 2014 CFOI, DGCA
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LIST OF EFFECTIVE PAGES

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HISTORY OF REVISIONS
Revision Number Particulars of Revision Effective Date

0 Initial issue of implementing standards for CAP 8100 - 14 Jun 2013
Preparation and Certification of Operations Manual.
• Guidance to Operators for Preparation

• Instructions to Inspectors for Certification
This Manual is published by DGCA, India and includes

applicable requirements from ICAO Annex 6 (up to revision
36)
1 Revision to include applicable requirements from ICAO Annex 23 Nov 2014
6 Part I and III (up to Amendment 19 and 38)
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Of Operations Manual
Section 0
Table Of Contents Revision 1 November 2014

TABLE OF CONTENTS

LIST OF EFFECTIVE PAGES..................................................................................................... 2

HISTORY OF REVISIONS.......................................................................................................... 4
TABLE OF CONTENTS .............................................................................................................. 5
FOREWORD 8
ABBREVIATIONS ....................................................................................................................... 9
DEFINITIONS ........................................................................................................................... 15
SECTION 1 - INTRODUCTION.............................................................................................. 28
1.1 ICAO DEFINITION OF OPERATIONS MANUAL..................................................... 28
1.2 APPLICABLE ICAO STANDARDS AND RECOMMENDED PRACTICES (SARPS)28
1.3 THE RESPONSIBILITY OF THE OPERATOR ........................................................ 29
1.4 RESPONSIBILITY OF THE INSPECTOR ............................................................... 29
1.5 OPERATIONS MANUAL ......................................................................................... 30
1.6 CHECK LISTS ......................................................................................................... 30
SECTION 2 - GENERAL RULES FOR THE PREPARATION OF OPERATIONS MANUAL.. 32

2.1 GENERAL RULES................................................................................................... 32
2.2 MANUAL STANDARDS........................................................................................... 32
SECTION 3 - ADMINISTRATION OF THE OPERATIONS MANUAL .................................... 36

3.1 PREPARATION OF OPERATIONS MANUAL ......................................................... 36
3.2 MASTER MANUALS................................................................................................ 37
3.3 AMENDMENTS / REVISIONS TO OPERATIONS MANUAL.................................. 37
3.4 ACCESS TO OPERATIONS MANUAL.................................................................... 39
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Section 0

393.5 AIRCRAFT COPY.................................................................................................. 39
SECTION 4- REQUIRED TECHNICAL SAFETY EVALUATIONS .................................... 41

4.1 APPROVAL AND ACCEPTANCE ACTIONS........................................................... 41
4.2 DEMONSTRATIONS BEFORE ISSUANCE OF APPROVALS .............................. 42
4.3 RECORDING OF CERTIFICATION ACTIONS........................................................ 42
4.4 COORDINATION OF OPERATIONS AND AIRWORTHINESS EVALUATIONS ..... 43
4.5 APPROVAL ACTIONS............................................................................................. 43
4.6 PROVISIONS THAT REQUIRE A TECHNICAL EVALUATION............................... 47
4.7 OTHER APPROVAL OR ACCEPTANCE CONSIDERATIONS ............................... 50
514.8 DELEGATION OF AUTHORITY TO INSPECTORS ................................................ 49
52SECTION 5 - STRUCTURE OF THE OPERATIONS MANUAL......................................... 52

5.1 STRUCTURE OF THE OPERATIONS MANUAL .................................................... 52
5.2 PART A: GENERAL............................................................................................. 52
5.3 PART B: AIRCRAFT OPERATING INFORMATION ............................................ 52
5.4 PART C: AREAS, ROUTES AND AERODROMES ............................................. 52
5.5 PART D: TRAINING............................................................................................. 52
SECTION 6 - OPERATIONS MANUAL PART A (AEROPLANES) .......................................... 53

68SECTION 7 – OPERATIONS MANUAL PART B (AEROPLANES)....................................... 68
72SECTION 8 – OPERATIONS MANUAL PART C (AEROPLANES) ...................................... 72
74SECTION 9 – OPERATIONS MANUAL PART D (AEROPLANES) ...................................... 74
SECTION 10 – OPERATIONS MANUAL PART A (HELICOPTERS)........................................ 76
SECTION 11 – OPERATIONS MANUAL PART B (HELICOPTERS)........................................ 89
SECTION 12 – OPERATIONS MANUAL PART C (HELICOPTERS) ....................................... 95
SECTION 13 – OPERATIONS MANUAL PART D (HELICOPTERS) ....................................... 96
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Section 0

CHECKLIST – 01A ASSESMENT OF OPERATIONS MANUAL - PART A (AEROPLANES)103
CHECKLIST – 02A ASSESMENT OF OPERATIONS MANUAL - PART B (AEROPLANES)105
CHECKLIST – 03A ASSESMENT OF OPERATIONS MANUAL - PART C (AEROPLANES)107
CHECKLIST – 04A ASSESMENT OF OPERATIONS MANUAL - PART D (AEROPLANES)108
CHECKLIST – 01H ASSESSMENT OF OPERATIONS MANUAL - PART A (HELICOPTERS)109
CHECKLIST – 02H ASSESMENT OF OPERATIONS MANUAL - PART B (HELICOPTERS)111
CHECKLIST – 03H ASSESMENT OF OPERATIONS MANUAL - PART C (HELICOPTERS)113
CHECKLIST – 04H ASSESMENT OF OPERATIONS MANUAL - PART D (HELICOPTERS)1142
115ANNEXURE 1 - APPROVAL PAGE FOR AEROPLANE OPERATIONS MANUAL . ……..115
ANNEXURE 2 - APPROVAL PAGE FOR AEROPLANE OPERATIONS MANUAL ............... .115

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Preparation and Certification Of CAP 8100
Operations Manual
Section 0
Foreword Revision 0 June 2013

FOREWORD
ICAO Annex 6 specifies that an Air Operator shall not engage in commercial air transport
operations unless in possession of a valid Air Operator Permit (AOP) issued by the State of the
Operator.
ICAO Annex 6 also specifies that the issue of an air operator certificate by the State of the
Operator shall be dependent upon the operator demonstrating an adequate organization, method
of control and supervision of flight operations, training program as well as ground handling and
maintenance arrangements consistent with the nature and extent of the operations specified.
As per Annex 6, the State of the Operator is required to establish a system for both the
certification and the continued surveillance of the operator to ensure that the required
standards of operations are established prior to granting an AOP and are maintained.
Preparation of an Operations Manual by the Operator for the use and guidance of
Operations personnel and the approval / acceptance of the Operations manual by the State
regulatory authority is a vital element of the certification and surveillance process.
The purpose of this manual is to provide guidance to the operator in preparation of the
Operations Manual and to provide instructions to Inspectors of DGCA, India in certifying/
approving/accepting the Operations Manual.
Any interpretation regarding the contents of this manual by DGCA, India shall be considered final.
Arun Mishra
Director General of Civil Aviation
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Abbreviations Revision 0 June 2013

ABBREVIATIONS
AC Alternating current
ACAS Airborne collision avoidance system
ADS Automatic dependent surveillance
ADS-C Automatic dependent surveillance — contract
AFCS Automatic flight control system
AFM Airplane Flight manual
AGA Aerodromes, air routes and ground aids
AIG Accident investigation and prevention
AOC Aeronautical operational control
AOC Air operator certificate
APU Auxiliary power unit
ASDA Accelerate stop distance available
ASE Altimetry system error
ATC Air traffic control
ATM Air traffic management
ATS Air traffic services
AVSEC Aviation Security
DGCA Directorate General of Civil Aviation
CAS Calibrated airspeed
CAT I Category I
CAT II Category II
CAT III Category III
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CAT IIIA Category IIIA

CAT IIIB Category IIIB
CAT IIIC Category IIIC
cm Centimeter
CDL Configuration deviation list
CFIT Controlled flight into terrain
CAR Civil Aviation Requirement
C of A Certificate of Airworthiness
C of R Certificate of Registration
CPDLC Controller-pilot data link communications
CSI Cabin Safety Inspector
CVR Cockpit voice recorder
DA Decision altitude
DA/H Decision altitude/height
D-FIS Data link-flight information services
DH Decision height
DME Distance measuring equipment
DSTRK Desired track
ECAM Electronic centralized aircraft monitor
EFIS Electronic flight instrument system
EGT Exhaust gas temperature
EICAS Engine indication and crew alerting system
ELT Emergency locator transmitter
EPR Engine pressure ratio
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Abbreviations Revision 1 November 2014

ETOPS Extended range operations by turbine-engine aeroplanes

EDTO Extended Diversion Time Operations
EVS Enhanced Vision Systems
FDAU Flight data acquisition unit
FDR Flight data recorder
FL Flight level
FM Frequency modulation
FOE Flight Operations Expert
FOI Flight Operations Inspector
FOO Flight Operations Officer / Flight Dispatcher
ft Foot
ft/min Feet per minute
g Normal acceleration
GCAS Ground collision avoidance system
GNSS Global navigation satellite system
GPWS Ground proximity warning system
HUD Head up display
hPa Hectopascal
ICAO International Civil Aviation Organization
IFR Instrument flight rules
ILS Instrument landing system
IMC Instrument meteorological conditions
INS Inertial navigation system
ISA International standard atmosphere
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kg Kilogram
kg/m2 Kilogram per meter squared
km Kilometer
km/h Kilometer per hour
kt Knot
kt/s Knots per second
lb Pound
LDA Landing distance available
LOFT Line Oriented Flight Training
m Meter
MCM Maintenance Control Manual
MDA Minimum descent altitude
MDA/H Minimum descent altitude/height
MDH Minimum descent height
MEL Minimum equipment list
MHz Megahertz
MLS Microwave landing system
MMEL Master minimum equipment list
MEL Minimum Equipment List
MNPS Minimum navigation performance specifications
MOPS Minimum Operational Performance Specification
m/s Meters per second
m/s2 Meters per second squared
N Newton
N1 Low pressure compressor speed (two-stage compressor); fan speed (three-stage
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compressor)
N2 High pressure compressor speed (two-stage compressor); intermediate

pressure compressor speed (three-stage compressor)
N3 High pressure compressor speed (three stage compressor)

NAV Navigation
NM Nautical mile
NOTAM Notice to Airman
OCA Obstacle clearance altitude
OCA/H Obstacle clearance altitude/height
OCH Obstacle clearance height
Ops Specs Operations Specifications
PANS Procedures for Air Navigation Services
PBN Performance-based navigation
RCP Required communication performance
Rev Revision
RNAV Area navigation
RNP Required navigation performance
RP Recommended Practice adopted by the Council which contracting States will
Endeavour to conform in accordance with the Convention.
RVR Runway visual range

RVSM Reduced vertical separation minima
SARPS Standards and Recommended practices
SICASP Secondary Surveillance Radar Improvements and Collision Avoidance Systems
Panel
SOP Standard operating procedures

SST Supersonic transport
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SLF Supervised Line Flying
STD Standards adopted by the Council which contracting States will conform in
accordance with the Convention.
STOL Short take-off and landing

TAS True airspeed
TAWS Terrain awareness warning system
TCAS Traffic alert and collision avoidance system
TLA Thrust lever angle
TLS Target level of safety
TODA Take-off distance available
TORA Take-off run available
TVE Total vertical error
USOAP Universal Safety Oversight Audit Program
UTC Coordinated universal time
VFR Visual flight rules
VD Design diving speed
VMC Visual meteorological conditions
VMC Minimum control speed with the critical engine inoperative
VOR VHF Omni directional radio range
VS0 Stalling speed or the minimum steady flight speed in the landing configuration
VS1 Stalling speed or the minimum steady flight speed in a specified configuration
VTOL Vertical take-off and landing
WXR Weather
Symbols
°C Degrees Celsius
% Per cent
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Definitions Revision 1 November 2014

DEFINITIONS
Throughout this manual, the use of the male gender should be understood to include male and
female persons.
Following definitions shall apply to all users of this manual.
Aerodrome Operating Minima: The limits of usability of an aerodrome for:
a) take-off, expressed in terms of runway visual range and / or visibility and, if

necessary, cloud conditions;
b) landing in 2 D i n s t r u m e n t approach operations, expressed in terms of visibility

and/or runway visual range; minimum descent altitude/height (MDA/H) and, if necessary,
cloud conditions; and
c) landing in 3D instrument approach operations, expressed in terms of visibility and/or

runway visual range and decision altitude/height(DA/H) appropriate to the type and/or
category of the operation.
Aircraft Operating Manual:A manual, acceptable to the DGCA containing normal,

abnormal and emergency procedures, checklists, limitations, performance information,
details of the aircraft systems and other material relevant to the operation of the
aircraft.
Note:- The aircraft operating manual is the part of the operation manual.
Air operator Permit/ certificate (AOC):A Permit /Certificate authorizing an operator to

carry out specified commercial air transport operations.
Airworthy:The status of an aircraft, engine, propeller or part when it conforms to its

approved design and is in a condition for safe operation.
Alternate aerodrome:An aerodrome to which an aircraft may proceed when it

becomes either impossible or inadvisable to proceed to or to land at the aerodrome of
intended landingwhere the necessary services and facilities are available, where aircraft
performance requirements can be met and which is operational at the expected time
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of use. Alternate aerodromes include the following:
Take-off alternate. An alternate aerodrome at which an aircraft would be able toland

should this become necessary shortly after take-off and it is not possible to use the
aerodrome of departure.
En-route alternate. An alternate aerodrome at which an aircraft would be able to land in the
event that a diversion becomes necessary while en-route.
Destination alternate. An alternate aerodrome at which an aircraft would be able to land

should it become either impossible or inadvisable to land at the aerodrome of intended
landing.
Note: The aerodrome from which a flight departs may also be an en-route or a
destination alternate aerodrome for that flight .
Altimetry system error (ASE):The difference between the altitude indicated by the
altimeter display, assuming a correct altimeter barometric setting, and the pressure
altitude corresponding to the undisturbed ambient pressure.
Accelerate-stop distance available (ASDA): The length of the take-off run available plus
the length of stop way, if provided.
Combined vision system (CVS). A system to display images from a combination of an

enhanced vision system (EVS) and a synthetic vision system (SVS).
COMAT. Operator material carried on an operator’s aircraft for the operator’s own purposes.
Continuous descent final approach (CDFA). A technique, consistent with stabilized approach
procedures, for flying the final approach segment of a non-precision instrument approach
procedure as a continuous descent, without level-off, from an altitude/height at or above the
final approach fix altitude/height to a point approximately 15 m (50 ft) above the landing runway
threshold or the point where the flare maneuver should begin for the type of aircraft flown.
Area navigation (RNAV):A method of navigation which permits aircraft operation on any
desired flight path within the coverage of ground- or space- based navigation aids or
within the limits of the capability of self-contained aids, or a combination of these.
Note.— Area navigation includes performance-based navigation as well as other

operations that do not meet the definition of performance-based navigation.
Cabin crew member: A crew member who performs, in the interest of safety of
passengers, duties assigned by the operator or the pilot-in-command of the aircraft, but
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who shall not act as a flight crew member
Commercial air transport operation: An aircraft operation involving the transport of

passengers, cargo or mail for remuneration or hire.
Configuration deviation list (CDL):A list established by the organization

responsible for the type design with the approval of the State of Design which
identifies any external parts of an aircraft type which may be missing at the
commencement of a flight, and which contains, where necessary, any information on
associated operating limitations and performance correction.
Continuing airworthiness: The set of processes by which all aircraft comply with the
applicable airworthiness requirements and remain in a condition for safe operation
throughout their operating life.
Crew member: A person assigned by an operator to duty on an aircraft during a flight

duty period.
Cruise relief pilot: A flight crew member who is assigned to perform pilot tasks
during cruise flight, to allow the pilot-in-command or a co-pilot to obtain planned rest.
Cruising level: A level maintained during a significant portion of a flight.
Dangerous goods: Articles or substances which are capable of posing a risk to

health, safety, property or the environment and which are shown in the list of
dangerous goods in the Technical Instructions or which are classified according to those
Instructions.
Note.— Dangerous goods are classified in Aircraft (Carriage of Dangerous Goods) Rules,
2003.
Decision altitude/height (DA/H):A specified altitude or height in a 3D instrument approach

operation at which a missed approach must be initiated if the required visual reference to
continue the approach has not been established.
Note 1- Decision altitude (DA) is referenced to mean sea level (MSL) and decision
height (DH) is referenced to the threshold elevation.
Note 2- The required visual reference means that section of the visual aids or of the
approach area which should have been in view for sufficient time for the pilot to have
made an assessment of the aircraft position and rate of change of position, in relation
to the desired flight path. In Category III operations with a decision height the required
visual reference is that specified for the particular procedure and operation.
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Note 3.— For convenience where both expressions are used they may be written in
the form “decision altitude/height” and abbreviated “DA/H”.
Extended diversion time operations (EDTO).Any operation by an aeroplane with two

or more turbine engines where the diversion time to an en-route alternate
aerodrome is greater than the threshold time established by the State of the Operator.
EDTO critical fuel. The fuel quantity necessary to fly to an en-route alternate
aerodrome considering,at the most critical point on the route, the most limiting system
failure.
Note.— Attachment D to Annex 6 Part I contains guidance on EDTO critical fuel

scenarios.
EDTO-significant system. An aeroplane system whose failure or degradation could

adversely affect the safety particular to an EDTO flight, or whose continued
functioning is specifically important to the safe flight and landing of an aeroplane
during an EDTO diversion.
Electronic flight bag (EFB). An electronic information system, comprised of equipment and
applications, for flight crew which allows for storing, updating, displaying and processing of
EFB functions to support flight operations or duties.
Emergency locator transmitter (ELT):A generic term describing equipment which

broadcast distinctive signals on designated frequencies and, depending on
application, may be automatically activated by impact or be manually activated. An ELT
may be any of the following:
Automatic fixed ELT (ELT(AF)):An automatically activated ELT which is permanently

attached to an aircraft.
Automatic portable ELT (ELT(AP)). An automatically activated ELT which is rigidly

attached to an aircraft but readily removable from the aircraft.
Automatic deployable ELT (ELT(AD)). An ELT which is rigidly attached to an aircraft and
which is automatically deployed and activated by impact, and, in some cases, also by
hydrostatic sensors. Manual deployment is also provided.
Survival ELT (ELT(S)). An ELT which is removable from an aircraft, stowed so as to

facilitate its ready use in an emergency, and manually activated by survivors.
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Engine: A unit used or intended to be used for aircraft propulsion. It consists of at
least those components and equipment necessary for functioning and control, but
excludes the propeller/rotors (if applicable).
Enhanced vision system (EVS):A system to display electronic real-time images of the
external scene achieved through the use of image sensors.
Note.— EVS does not include night vision imaging systems (NVIS).
Fatigue: A physiological state of reduced mental or physical performance capability

resulting from sleep loss or extended wakefulness, circadian phase or workload
(mental and/or physical activity) that can impair a crew member’s alertness and
ability to safely operate an aircraft or perform safety related duties.
Final approach segment (FAS). That segment of an instrument approach

procedure in which alignment and descent for landing are accomplished.
Flight crew member:A licensed crew member charged with duties essential to the
operation of an aircraft during a flight duty period.
Flight Data Analysis:A process of analysing recorded flight data in order to improve the
safety of flight operations.
Flight manual: A manual, associated with the certificate of airworthiness, containing

limitations within which the aircraft is to be considered airworthy, and instructions and
information necessary to the flight crew members for the safe operation of the
aircraft.
Flight operations officer/flight dispatcher:A person designated by the operator to

engage in the control and supervision of flight operations, whether licensed or not,
suitably qualified in accordance with CAR Section 7, Series ‘M’ Part II, who supports,
briefs and/or assists the pilot-in-command in the safe conduct of the flight.
Flight plan:Specified information provided to air traffic services units, relative to an

intended flight or portion of a flight of an aircraft
Flight recorder:Any type of recorder installed in the aircraft for the purpose of
complementing accident/incident investigation.
Flight safety documents system:A set of interrelated documentation established by

the operator, compiling and organizing information necessary for flight and ground
operations, and comprising, as a minimum, the operations manual and the operator’s
maintenance control manual.
Flight simulation training device:Any one of the following three types of apparatus in
which flight conditions are simulated on the ground:
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A flight simulator, which provides an accurate representation of the flight deck of a

particular aircraft type to the extent that the mechanical, electrical, electronic, etc.
aircraft systems control functions, the normal environment of flight crew members, and
the performance and flight characteristics of that type of aircraft are realistically
simulated;
A flight procedures trainer, which provides a realistic flight deck environment, and
which simulates instrument responses, simple control functions of mechanical,
electrical, electronic, etc. aircraft systems, and the performance and flight
characteristics of aircraft of a particular class;
A basic instrument flight trainer, which is equipped with appropriate instruments, and
which simulates the flight deck environment of an aircraft in flight in instrument flight
conditions.
General aviation operation:An aircraft operation other than a commercial air

transport operation or an aerial work operation.
Ground handling:Services necessary for an aircraft’s arrival at, and departure from, an
airport, other than air traffic services.
Head-up display (HUD):A display system that presents flight information into the
pilot’s forward external field of view.
Human Factors Principles:Principles which apply to aeronautical design,

certification, training, operations and maintenance and which seek safe interface
between the human and other system components by proper consideration to human
performance.
Human performance:Human capabilities and limitations which have an impact on the

safety and efficiency of aeronautical operations.
Instrument meteorological conditions (IMC):Meteorological conditions expressed in

terms of visibility, distance from cloud, and ceiling(CAR Section 4,Series ‘E’ Part 1) less
than the minima specified for visual meteorological conditions.
Note – The specified minima for visual metrological conditions are contained in
CAR Section 4, Series ‘E’ Part 1
Instrument approach operations. An approach and landing using instruments for

navigation guidance based on an instrument approach procedure. There are two methods
for executing instrument approach operations:
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a) a two-dimensional (2D) instrument approach operation, using lateral navigation
guidance only;
and
b) a three-dimensional (3D) instrument approach operation, using both lateral and

vertical navigation guidance.
Note.— Lateral and vertical navigation guidance refers to the guidance provided
either by:
a) a ground-based radio navigation aid; or
b) computer-generated navigation data from ground-based, space-based, self-
contained navigation aids or a combination of these.
Instrument approach procedure (IAP). A series of predetermined manoeuvres by

reference to flight instruments with specified protection from obstacles from the initial
approach fix, or where applicable, from the beginning of a defined arrival route to a point
from which a landing can be completed and thereafter, if a landing is not completed, to a
position at which holding or en-route obstacle clearance criteria apply. Instrument approach
procedures are classified as follows:
Non-precision approach (NPA) procedure. An instrument approach procedure designed

for 2D instrument approach operations Type A.
Note.— Non-precision approach procedures may be flown using a continuous descent final
approach technique (CDFA). CDFA with advisory VNAV guidance calculated by on-board
equipment (see PANS-OPS (Doc 8168), Volume I, Part I, Section 4, Chapter 1, paragraph
1.8.1) are considered 3D instrument approach operations. CDFA with manual calculation of
the required rate of descent are considered 2D instrument approach operations. For more
information on CDFA refer to PANS-OPS (Doc 8168), Volume I, Section 1.7 and 1.8.
Approach procedure with vertical guidance (APV). A performance-based navigation

(PBN) instrument approach procedure designed for 3D instrument approach operations
Type A.
Precision approach (PA) procedure. An instrument approach procedure based on

navigation systems (ILS, MLS, GLS and SBAS Cat I) designed for 3D instrument approach
operations Type A or B.
Isolated aerodrome. A destination aerodrome for which there is no destination

alternate aerodrome suitable for a given aeroplane type.
Landing distance available (LDA):The length of runway which is declared available

and suitable for the ground run of an aeroplane landing.
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Large aeroplane: An aeroplane of a maximum certificated take-off mass of over
5700kg.
Maintenance: The performance of tasks required to ensure the continuing

airworthiness of an aircraft, including any one or combination of overhaul, inspection,
replacement, defect rectification, and the embodiment of a modification or repair.
Maintenance organization’s procedures manual: A document endorsed by the

head of the maintenance organization which details the maintenance organization’s
structure and management responsibilities, scope of work, description of facilities,
maintenance procedures and quality assurance or inspection systems.
Maintenance programme: A document which describes the specific scheduled

maintenance tasks and their frequency of completion and related procedures, such as a
reliability programme, necessary for the safe operation of those aircraft to which it
applies.
Maintenance release: A document which contains a certification confirming that the

maintenance work to which it relates has been completed in a satisfactory manner,
either in accordance with the approved data and the procedures described in the
maintenance organization’s procedures manual or under an equivalent system.
Master minimum equipment list (MMEL):A list established for a particular aircraft
type by the organization responsible for the type design with the approval of the State of
Design containing items, one or more of which is permitted to be unserviceable at the
commencement of a flight. The MMEL may be associated with special operating
conditions, limitations or procedures.
Maximum diversion time. Maximum allowable range, expressed in time, from a point on
a route to an en-route alternate aerodrome.
Maximum mass:Maximum certificated take-off mass.
Minimum descent altitude (MDA) or Minimum descent height (MDH):A specified

altitude or height in a 2 D i n s t r u m e n t approach operation or circling
approach operation below which descent must not be made without the required visual
reference.
Note 1— Minimum descent altitude (MDA) is referenced to mean sea level and
minimum descent height (MDH) is referenced to the aerodrome elevation or to the
threshold elevation if that is more than 2 m (7 ft) below the aerodrome elevation. A
minimum descent height for a circling approach is referenced to the aerodrome
elevation.
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Note 2— The required visual reference means that section of the visual aids or of the
approach area which should have been in view for sufficient time for the pilot to have
made an assessment of the aircraft position and rate of change of position, in relation to
the desired flight path. In the case of a circling approach the required visual
reference is the runway environment.
Note 3— For convenience when both expressions are used they may be written in the
form “minimum descent altitude/height” and abbreviated “MDA/H”
Minimum equipment list (MEL):A list which provides for the operation of aircraft,
subject to specified conditions, with particular equipment inoperative, prepared by an
operator in conformity with, or more restrictive than, the MMEL established for the
aircraft type.
Navigation specification:A set of aircraft and flight crew requirements needed to
support performance-based navigation operations within a defined airspace. There
are two kinds of navigation specifications:
Required navigation performance (RNP) specification. A navigation

specification based on area navigation that includes the requirement for performance
monitoring and alerting, designated by the prefix RNP, e.g. RNP 4, RNP APCH.
Area navigation (RNAV) specification. A navigation specification based on area

navigation that does not include the requirement for performance monitoring and
alerting, designated by the prefix RNAV, e.g. RNAV 5, RNAV 1.
Note 1.— The Performance-based Navigation (PBN) Manual (Doc 9613), Volume II,
contains detailed guidance on navigation specifications.
Note 2.— The term RNP as previously defined as “a statement of the navigation
performance, necessary for operation within a defined airspace”, has been removed
from this Annex as the concept of RNP has been overtaken by the concept of PBN.
The term RNP in this Annex is now solely used in context of navigation specifications
that require performance monitoring and alerting. E.g. RNP 4 refers to the aircraft and
operating requirements, including a 4 NM lateral performance with onboard
performance monitoring and alerting that are detailed in the PBN Manual (Doc 9613).
Night:The hours between the end of evening civil twilight and the beginning of
morning civil twilight or such other period between sunset and sunrise as may be
prescribed by the appropriate authority.
Note - Civil twilight ends in the evening when the centre of the sun's disc is 6 degrees
below the horizon and begins in the morning when the centre of the sun's disc is 6
Page | 23


degrees below the horizon.
Obstacle clearance altitude (OCA) or obstacle clearance height (OCH):The

lowest altitude or the lowest height above the elevation of the relevant runway
threshold or the aerodrome elevation as applicable, used in establishing compliance
with appropriate obstacle clearance criteria.
Note 1— Obstacle clearance altitude is referenced to mean sea level and obstacle
clearance height is referenced to the threshold elevation or in the case of non-
precision approach procedures to the aerodrome elevation or the threshold elevation if
that is more than 2 m (7 ft) below the aerodrome elevation. An obstacle clearance
height for a circling approach procedures is referenced to the aerodrome elevation.
Note 2— For convenience when both expressions are used they may be written in the
form “obstacle clearance altitude/height” and abbreviated “OCA/H”.
Operational control: The exercise of authority over the initiation, continuation,

diversion or termination of a flight in the interest of the safety of the aircraft and the
regularity and efficiency of the flight.
Operational flight plan: The operator’s plan for the safe conduct of the flight based on
considerations of aeroplane performance, other operating limitations and relevant
expected conditions on the route to be followed and at the aerodromes concerned.
Operations manual: A manual containing procedures, instructions and guidance for use
by operational personnel in the execution of their duties.
Operator: A person, organization or enterprise engaged in or offering to engage in an

aircraft operation.
Operator’s maintenance control manual: A document which describes the

operator’s procedures necessary to ensure that all scheduled and unscheduled
maintenance is performed on the operator’s aircraft on time and in a controlled and
satisfactory manner.
Operations specifications: The authorizations, conditions and limitations associated

with the air operator certificate and subject to the conditions in the operations
manual.
Pilot-in-command: The pilot designated by the operator, or in the case of general

aviation, the owner, as being in command and charged with the safe conduct of a
flight.
Pressure-altitude: An atmospheric pressure expressed in terms of altitude which
corresponds to that pressure in the Standard Atmosphere.
Page | 24


Psychoactive substances: Alcohol, opioids, canabinoids, sedatives and hypnotics,
cocaine, other psycostimulants, hallucinogens, and volatile solvents, whereas coffee
and tobacco are excluded.
Performance-based navigation (PBN):Area navigation based on performance

requirements of aircraft operating along an ATS route, on an instrument approach
procedure or in a designated airspace.
Note.— Performance requirements are expressed in navigation specifications (RNAV

specification, RNP specification) in terms of accuracy, integrity, continuity, availability
and functionality needed for the proposed operation in the context of a particular
airspace concept.
Point of no return. The last possible geographic point at which an aeroplane can
proceed to the destination aerodrome as well as to an available en route alternate
aerodrome for a given flight.
Repair:The restoration of an aeronautical product to an airworthy condition to ensure

that the aircraft continues to comply with the design aspects of the appropriate
airworthiness requirements used for the issuance of the type certificate for the
respective aircraft type, after it has been damaged or subjected to wear.
Required communication performance (RCP):A statement of the performance

requirements for operational communication in support of specific ATM functions.
RCP type:A label (e.g. RCP 240) that represents the values assigned to RCP
parameters for communication transaction time, continuity, availability and integrity.
Runway visual range (RVR):The range over which the pilot of an aircraft on the
centre line of a runway can see the runway surface markings or the lights delineating
the runway or identifying its centre line.
Safe forced landing:Unavoidable landing or ditching with a reasonable expectancy of no

injuries to persons in the aircraft or on the surface.
Safety management system (SMS):A systematic approach to managing safety,

including the necessary organizational structures, accountabilities, policies and
procedures.
Small aeroplane:An aeroplane of a maximum certificated take-off mass of 5 700 kg or

less
State of Registry:The State on whose register the aircraft is entered.
Note— In the case of the registration of aircraft of an international operating agency on

Page | 25


other than a national basis, the States constituting the agency are jointly and
severally bound to assume the obligations which, under the Chicago Convention,
attach to a State of Registry. See, in this regard, the Council Resolution of 14
December 1967 on Nationality and Registration of Aircraft Operated by International
Operating Agencies which can be found in Policy and Guidance Material on the
Economic Regulation of International Air Transport (ICAO Doc 9587).
State of the Aerodrome. The State in whose territory the aerodrome is located.
State of the Operator:The State in which the operator’s principal place of business is
located or, if there is no such place of business, the operator’s permanent residence.
Synthetic flight trainer:Any one of the following three types of apparatus in which
flight conditions are simulated on the ground:
A flight simulator, which provides an accurate representation of the flight deck of a

particular aircraft type to the extent that the mechanical, electrical, electronic, etc.
aircraft systems control functions, the normal environment of flight crew members,
and the performance and flight characteristics of that type of aircraft are realistically
simulated;
A flight procedures trainer, which provides a realistic flight deck environment, and
which simulates instrument responses, simple control functions of mechanical,
electrical, electronic, etc. aircraft systems, and the performance and flight
characteristics of aircraft of a particular class;
A basic instrument flight trainer, which is equipped with appropriate instruments, and
which simulates the flight deck environment of an aircraft in flight in instrument flight
conditions.
Synthetic vision system (SVS). A system to display data-derived synthetic images of the
external scene from the perspective of the flight deck.
Target level of safety (TLS): A generic term representing the level of risk which is
considered acceptable in particular circumstances.
Threshold time. The range, expressed in time, established by the State of the to
an en-route alternate aerodrome, whereby any time beyond requires an Operator
EDTO approval from the State of the Operator.
Total vertical error (TVE):The vertical geometric difference between .the actual
pressure altitude flown by an aircraft and its assigned pressure altitude (flight level).
Visual meteorological conditions (VMC):Meteorological conditions expressed in

Page | 26


terms of visibility, distance from cloud, and ceiling equal to or better than specified
minima.
Page | 27

Operations Manual Section 1
Section 1 Revision 0 June 2013

SECTION 1 - INTRODUCTION
1.1 ICAO DEFINITION OF OPERATIONS MANUAL
1.1.1 Operations manual.
A manual containing procedures, instructions and guidance for use by

operational personnel in the execution of their duties.
1.2 APPLICABLE ICAO STANDARDS AND RECOMMENDED PRACTICES (SARPS)
1.2.1 Extract from ICAO Annex 6 Part 1
Standard 4.2.3 Operations manual
Standard 4.2.3.1 An operator shall provide, for the use and guidance of
operations personnel concerned, an operations manual in accordance with
Appendix 2 (to ICAO Annex 6). The operations manual shall be amended or
revised as is necessary to ensure that the information contained therein is kept up to
date. All such amendments or revisions shall be issued to all personnel that are required
to use this manual.
Standard 4.2.3.2 The State of the Operator shall establish a requirement for the
operator to provide a copy of the operations manual together with all
amendments and/or revisions, for review and acceptance and, where required,
approval. The operator shall incorporate in the operations manual such
mandatory material as the State of the Operator may require.
Note 1.
Requirements for the organization and content of an operations manual are

provided in ICAO Annex 6, Appendix 2.
Note 2.
Specific items in the operations manual require the approval of the State of the
Operator in accordance with the ICAO Annex 6, Standards in 4.2.8, 6.1.3, 9.3.1, 12.4
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and 13.4.1.
1.3 THE RESPONSIBILITY OF THE OPERATOR
1.3.1 The operator has the responsibility for the safe conduct of operations and for
compliance with any laws or regulations published by DGCA, India.
1.3.2 These laws and regulations, which are the means by which DGCA, India
implements the provisions of the ICAO Annexes, are not in
themselves sufficient to provide the operator with comprehensive and detailed
instructions on which to base an operation.
1.3.3 The responsibility for the development of operating instructions necessary for
the safety, regularity and efficiency of an operation therefore rests upon the
operator.
1.3.4 These operating instructions must not conflict with the laws and regulations of
DGCA, India or those of other States into or over which
operations are conducted.
1.3.5 The primary means used by an operator to promulgate these operating

instructions are the Operations Manual and the Maintenance Control Manual.
1.3.6 Through the Operations Manual the operator shall ensure that all operations
personnel are properly instructed in their particular duties and responsibilities
and the relationship of such duties to the operation as a whole.
1.4 RESPONSIBILITY OF THE INSPECTOR
1.4.1 State regulations and rules provide a frame work of positive control and
guidance. The Operator should be given the flexibility to develop operating
instructions for the guidance of personnel on the details essential to the conduct
of the operation. This is in accordance of the principle of “operator’s
responsibility” and helps to facilitate the development of the operating
standards and techniques best suited to particular operational circumstances and
conditions.
1.4.2 It is the ultimate responsibility of the Inspector to ensure that the Operations
Manual comply with all provisions tabulated in this manual prior to accepting /
approving the Operator’s Operations Manual (s).
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Operations Manual
Section 1
Section 1 Revision 1 November 2014

1.4.3 The Inspector shall ensure that the Operator has taken in to
account, reviewed and implemented all Regulations on the content of the
Operations Manual and implemented applicable provisions in CAP 8100 prior
to granting any specific approval or any recommendations are made for the
issue of the Air Operator Permit (AOP).
1.4.4 All Inspectors of DGCA, India shall comply with all

provisions in CAP 8100 for the certification of an Operations Manual
submitted by an Operator.
1.5 OPERATIONS MANUAL
1.5.1 All applicants for an Air Operator Permit (to be issued in accordance with
CAR Section 3, Series C, Part II, III, IV and VIII) from DGCA, India shall prepare an
Operations Manual as per Instructions given in this manual.
1.5.2 Present holders of Air Operator Permits from DGCA

India shall revise their existing Operations Manuals as per Instructions given in
CAP 8100 within a period of three months.
1.6 CHECK LISTS
1.6.1 At the end of the manual there are following check lists, which is to be used by
Operations Inspectors to certify /approve/ accept the Operator’s Operations manual.
(a) Check List 1 - Assessment of Operations Manual part A
(b) Check List 2 - Assessment of Operations Manual part B
(c) Check List 3 - Assessment of Operations Manual part C
(d) Check List 4 - Assessment of Operations Manual part D
1.6.2. All check lists must be completed in full and for requirements not applicable for
the operators operation must be marked as “not applicable”.
1.6.3 The provisions in the checklist requiring input from airworthiness, cabin safety, dangerous
goods divisions/directorates will be processed after obtaining the input from the
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respective division/directorate through an internal note. The respective

division/directorate will be responsible to use their own checklist and send an
approval/acceptance to Air Transport Directorate and Flight Standards Directorate. The
approval (as per CAP 8100 Annexure) will be communicated to the operator and Air
Transport Directorate (for AOP procedure).
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General Rules For The Preparation Of
Revision 0 June 2013
Operations Manual

SECTION 2 - GENERAL RULES FOR THE PREPARATION OF

OPERATIONS MANUAL
2.1 GENERAL RULES
2.1.1 The Operator will be required to submit to FSD, DGCA, India the
Operations Manual at the time of the submission of the Formal application.
2.1.2 The Inspector should inform the Operator a

reasonable time frame that will be needed to evaluate the adequacy of the
Operations Manual.
2.2 MANUAL STANDARDS

2.2.1 The Operations Manual prepared by an applicant for the approval of DGCA, India
shall comply with following specifications in order
to ensure effective production, amendment, distribution and/or uniform use of,
or compliance with information relating to the company requirements.
(a) Reference Number used to identify the Document
This number shall be printed on top of the right hand corner of the front / cover
page and on each page of the Manual/Document.
(b) Trade Mark / logo of the applicant
This shall be printed on front / cover page and top of the left-hand corner on each
page of the Manual/Document.
(c) Title of the Manual / Document
This shall be printed on front / cover page and immediate inner page after the
cover page.
(d) Edition Number and Year of edition
This shall be printed on front / cover page.
(e) Title of the person under whose authority the document is printed.
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Operations Manual

The title of the person who authorized the production of the Manual /
document should be written at the bottom of the cover / front page;
(f) Control Number
In addition to whatever information the applicant may wish to print on the inner
page immediately after the cover page, shall contain the control number
which indicates the serial number;
(g) Record of Revision
This shall contain three running columns to indicate the Revision Number, date
entered and name of the person making the revision;
(h) List of effective pages
This shall contain three running columns to indicate the Page Number, last date
of revision and effective date;
(i) History of Revision
A brief description in regard to each amendment introduced subsequent to the

initial issue.
(j) Table of Contents
The table of contents shall be expanded to cover at least two sublevels with page
numbers placed on section basis.
(k) Preamble/Foreword
This shall at least contain information relating to the purpose of the Manual
in brief, the level of compliance expected from the user. The preamble of a
Manual /document shall be signed by the Accountable Manager;
(l) Abbreviations
All abbreviation and acronyms used in the Manual or documents should be

clearly explained in full;
(m) Definitions
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Operations Manual

All words, which has or requires a specific meaning in relation to the
matter being explained, shall be defined clearly in order to avoid
ambiguities. In the absence of a definition for a word or phrase, DGCA, India
will have the right to interpret such word or
phrase with due regard to its obligations for safety and security;
(n) Separation of sections/chapters
Manuals should be divided into chapters or sections based on topics being dealt
with in view of the necessity of future updating requirements. Each new
chapter or section shall start with a new page and such
sections/chapters shall be identified with distinctive separators;
(o) Header
There shall be a header for each page of a Manual or document and it shall
contain at least the applicant’s logo / trade mark, name of the organization,
document name, document identification number (if any), volume number (if
any), revision number, chapter/section number, subject of the chapter and any
other information the applicant may wish to display ;
(p) Footer
There may be a footer for each page which should contain the page
number and any other information (than the header) which the applicant
may wish to display ;
(q) Index
There shall be an index to a Manual /document for ease of reference.
NOTE: This Manual itself may be used as guidance for the development of
applicant’s Manual(s) in keeping with the aforesaid requirements.
2.2.2 The applicant shall also maintain a Master Distribution Record in relation to the
production and distribution of the Manual and its subsequent amendments.
2.2.3 The Operations Manuals submitted by the applicant to FSD, DGCA India shall
be in duplicate so that one copy will be returned with the appropriate attestation, on
approval.
In case of an amendment, the operator shall submit the relevant amendment in

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Operations Manual

duplicate to FSD, DGCA. Once the certification/approval/acceptance process at
FSD, DGCA has been completed, the operator shall be intimated by FSD upon
receipt of which the operator shall submit the relevant page or pages of the
original document which carries the DGCA attestation for updating the
attestation.
2.2.4 The Operations Manuals, which contain information/instructions which are

subject to change, hence shall be compiled in a loose binder (ring binders) and
shall be printed on papers of A5 size.
2.2.5 Use of language in the Manual
The applicant shall ensure that the Operations Manual is written in the English
language and the following words are used to give the meaning as indicated
against such words.
“shall” or Compliance is mandatory

“must”
“will” The action referred to will not take place at the present
moment but there is a commitment to comply with the
requirement.
“should” Compliance is recommended but not compulsory
“may” There is discretion for the applicant/operator to apply

alternate means of compliance or to ignore the requirement.
Any specific instruction issued by the applicant to the operational staff shall
be given using the words “shall” or “must”.
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Administration Of The Operations
Manual

SECTION 3 - ADMINISTRATION OF THE OPERATIONS

MANUAL
3.1 PREPARATION OF OPERATIONS MANUAL
3.1.1 An operator shall provide, for the use and guidance of operations personnel
concerned, an Operations Manual in accordance with guidance material
provided in this manual.
3.1.2 An operator shall ensure that the contents of the Operations Manual,
including all amendments or revisions, do not contravene the conditions
contained in the Air Operator Permit (AOP)/ Operations Specifications or
any applicable regulations and are acceptable to, or, where applicable,
approved by, the DGCA.
3.1.3 An operator shall ensure that the Operations Manual contains all instructions
and information necessary for operations personnel to perform their duties.
3.1.4 An operator must ensure that information taken from approved documents,
and any amendment of such approved documentation, is correctly
reflected in the Operations Manual and that the Operations Manual
contains no information contrary to any approved documentation.
However, this requirement does not prevent an operator from using more
conservative data and procedures.
3.1.5 The operator shall incorporate in the operations manual such mandatory
material as the DGCA, India may require.
3.1.6 Unless otherwise approved by DGCA, India, an operator must prepare the
Operations Manual in the English language.
3.1.7 An operator may issue an Operations Manual in separate volumes.
3.1.8 An operator must ensure that the contents of the Operations Manual are
presented in a form in which they can be used without difficulty. The design
of the Operations Manual shall observe human factors principles.
3.1.9 For an operator operating different types of aircraft, the Operations manual
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Section 3
Revision 1 November 2014
Manual

shall be so formed that chapters pertaining to specific aircraft type are easily
identifiable.
One of the method for easy identification could be Color coding of the
chapters.
3.2 MASTER MANUALS
3.2.1 The operator shall provide DGCA, India with two master copies of the
Operations Manual, for review and acceptance and, where required, approval.
3.2.2 One Master copy of the Operations Manual will be kept at DGCA, India and
the other shall be given to the Operator after the required Approval/
Acceptance action by DGCA, India. In case an operator administers the
Operations Manual through an internet web portal, the hard copies may be
returned to the operator after approval and manuals/volumes maintained in soft
copy provided the inspectors have access to the web portal for the latest version
of the Operations Manual.
3.2.3 The Operations Manual at DGCA, India shall be considered

the primary master manual, hard or soft copy provided by the operator.
The Inspectors from DGCA, India shall be guided by the contents of the
primary master manual for the purposes of audits / inspections and for
interpretation during any regulatory functions / enforcement actions.
3.2.4 It is the responsibility of the Operator to ensure that Master Operations Manual
at DGCA, India is kept up to date.
3.2.5 Apart from the two master Operations Manuals the Operator shall supply
an agreed number of copies of the Operations Manual to DGCA, India for
distribution among Authority Inspectors. It is the responsibility of the operator
to keep all manuals at DGCA, India up to date.
3.3 AMENDMENTS / REVISIONS TO OPERATIONS MANUAL
3.3.1 The Operations Manual (Part A, B, C, D) shall be amended or revised

as is necessary to ensure that the information contained therein is kept up to
date.
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Manual

3.3.2 The Operations manual also must contain a statement as to which person of
the Operator is responsible for the contents of the Operations Manual (Part A,
B, C, D) and for liaising with DGCA, India in respect of amendments and
revisions to the manual.
3.3.3 The delegated person of the Operator who is responsible for the contents of
the Operations Manual (as per paragraph 3.3.2) shall also be responsible to
keep the Master Operations Manual (Part A, B, C, D) at DGCA, India and all
other manuals at the Authority up to date.
3.3.4 An operator shall supply the DGCA, India with intended amendments and
revisions at least two months in advance of the effective date. Sufficient time must
be given to DGCA, India to take appropriate action as necessary (refer to Section
4).
3.3.5 When immediate amendments or revisions are required in the interest of safety,
they may be published with the verbal approval of CFOI, FSD DGCA, India. In
such an instance the amendment must be forwarded to DGCA, India within two
working days for formal evaluation at DGCA.
3.3.6 An operator shall incorporate all amendments and revisions required by the DGCA,
India.
3.3.7 The operator shall ensure that all operators’ relevant personnel are made aware of
changes to the Operations Manual that are relevant to their duties without any
delay.
3.3.8 All amendments or revisions shall be issued to all personnel who are holders of a
copy of the operations manual.
3.3.9 Amendments to the operations manual must be produced as new or replacement

page. Handwritten amendments to an Operations Manual are not acceptable. New or
replacement pages must include a page identification number and date of issue. He
shall also ensure that the contents of the manual are in conformity with the regulatory
documents. The procedure for incorporation of amendments shall also be included in
the manual.
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Manual

3.4 ACCESS TO OPERATIONS MANUAL
3.4.1 An operator shall ensure that all operations personnel have easy access to a copy
of each part of the Operations Manual which is relevant to their duties. In addition,
the operator shall supply crew members with a personal copy of, Parts A and B
of the Operations Manual for personal study.
3.4.2 Each holder of an Operations Manual, or appropriate parts of it, shall keep it up to
date with the amendments or revisions supplied by the operator.
3.4.3 Users of Operations Manual should be encouraged to make comments on their

contents. In particular, when errors in Operational information is discovered,
reports should be made immediately to the person charged with the amendments
of the Operations manual (refer paragraph 3.3.2).
3.4.4 Users also should be encouraged to comment on the general presentation of

information in the manual and to suggest other subjects that should be addressed.
3.5 AIRCRAFT COPY
3.5.1 The Operator shall ensure that a current copy of the Operations Manual is carried
in each aircraft during flight, and a copy is available at each flight control center
and at each line station.
3.5.2 Operator shall appoint a person to be responsible for revisions / amendments to

Operations Manual kept in each aircraft.
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Required Technical Safety Evaluations Revision 0 June 2013

Page | 40


SECTION 4- REQUIRED TECHNICAL SAFETY EVALUATIONS
4.1 APPROVAL AND ACCEPTANCE ACTIONS
4.1.1 The certification and continued surveillance of an air operator includes

actions taken by DGCA, India on matters submitted for its review.
4.1.2 The actions are categorized as approvals or acceptances depending on the

nature of the response by DGCA, India to the matter submitted for its review.
4.1.3 An approval is an active response by DGCA, India to a matter submitted for

its review. An approval constitutes a finding or determination of
compliance with the applicable standards.
4.1.4 An approval will be evidenced by the signature of the approving

official, the issuance of a document or certificate, or some other formal
action taken by DGCA, India.
4.1.5 An acceptance does not necessarily require an active response by DGCA,

India to a matter submitted for its review. DGCA, India may accept a matter
submitted to it for review as being in compliance with the applicable
standards if DGCA, India does not specifically reject all or a portion of
the matter under review, usually after some defined period of time after
submission. The defined period of time is two months from the day of
submission of the document.
4.1.6 The Inspector’s attached to DGCA, India shall make or arrange for a
technical safety evaluation before issuing the approval or
acceptance.
The evaluation should;
(a) Be accomplished by an Inspector with specific qualifications to make such

a technical evaluation as detailed by DGCA, India
(b) Be in accordance with written, standardized methodology published by
DGCA, India.
(c) Where necessary to safety (If in the opinion of the Inspector),include a
practical demonstration of the air operator’s actual ability to conduct such an
Page | 41


operation.
4.2 DEMONSTRATIONS BEFORE ISSUANCE OF APPROVALS
Note (reference ICAO Annex 6, Attachment E, Paragraph 2.2)
ICAO Annex 6, Standard 4.2.1.3 obligates the State of the Operator,

prior to
certification of an operator, to require sufficient demonstrations by the operator
to
enable the State to evaluate the adequacy of the operator’s organization,
method of
control and supervision of flight operations, ground handling and
maintenance
arrangements. These demonstrations should be in addition to the
review or
inspections of manuals, records, facilities and equipment. Some of the
approvals
required by Annex 6, Part I, such as approval for Category III operations,
have
significant safety implications and should be validated by demonstration
before the
State approves such operations.
While the specific methodology and extent of the required

demonstrations and evaluations vary between States, the certification
processes of States whose operators have good safety records are
generally consistent. In these States, technically qualified inspectors
evaluate a representative sample of the actual training, maintenance and
operations prior to the issuance of an AOC or additional authorizations to the
AOC.
4.2.1 In the opinion of the Inspector where the approvals have significant safety
implications, the Inspector shall require the operator to conduct adequate
number
of demonstrations prior to granting such approval.
4.3 RECORDING OF CERTIFICATION ACTIONS
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4.3.1 All approval and acceptance actions shall be adequately documented.
The
established procedures of DGCA, India shall be used or
Check lists provided for the purpose shall be used.
4.3.2 These written instruments should be retained as long as the operator continues
to
exercise the authorizations for which the approval or acceptance action
was
issued and thereafter as per Office procedures of DGCA, India.
4.4 COORDINATION OF OPERATIONS AND AIRWORTHINESS

EVALUATIONS
Note ( reference ICAO Annex 6, Attachment E, Paragraph 2.4)
Some of the references to approval or acceptance in Annex 6, Part I,

will require an operations evaluation and an airworthiness evaluation. Low
minima approvals for the conduct of Category II and III ILS approaches, for
example, require coordinated prior evaluation by operations and
airworthiness specialists. Flight operations specialists should evaluate the
operational procedures, training and qualifications. Airworthiness specialists
should evaluate the aircraft, equipment reliability and maintenance
procedures. These evaluations may be accomplished separately, but
should be coordinated to ensure that all aspects necessary for safety
have been addressed before any approval is issued.
4.4.1 For approvals and acceptance where Operations and Airworthiness

evaluations
are required such acceptance or approvals shall be issued only in
coordination
with Inspectors’ of Operations and Airworthiness section.
4.5 APPROVAL ACTIONS
Note (reference ICAO Annex 6, Attachment E, Paragraph 3)
Approvals
The term “approval” implies a more formal action on the part of the State
with
Page | 43


respect to a certification matter than does the term “acceptance”. Some
States
require the Director of the Civil Aviation Authority (DGCA) or a designated
lower-level
DGCA official to issue a formal written instrument for every “approval” action
taken.
Other States allow a variety of documents to be issued as evidence of an
approval.
The approval document issued and the matter addressed by the approval will
depend
on the delegated authority of the official. In such States, authority to sign
routine
approvals, such as operator minimum equipment lists for specific
aircraft, is
delegated to technical inspectors. More complex or significant
approvals are
normally issued by higher-level officials.
4.5.1 Approvals granted by Inspectors of DGCA, India shall be in

conformity to the limits of authority delegated to them by Director General of
Civil
Aviation, India.
4.5.2 Provisions that require an approval
The following provisions require approval by Director General of Civil

Aviation, India.
(a) Configuration deviation list (CDL)

(Refer to CAP 8100 Section 7, OM Part B 9)
Approval from State of design will be accepted.

Operators should comply with any requirements issued by DGCA,
India and/or State of Design /Manufacture.
Amendments to the CDL approved by country of manufacture will

be incorporated.
(b) Master minimum equipment list (MMEL);

(Refer to CAP 8100 MMEL Definition)
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Approval from State of design will be accepted.
Operators should comply with any requirements issued by DGCA,
India and/or State of Design.
Amendments to the MMEL approved by country of manufacture will

be incorporated.
(c) The method for establishing minimum flight altitudes (CAR Section 8
Series O Part II Para 4.2.7.3);
(Refer to CAP 8100 Section 6, OM Part A 6)
(d) The method of determining aerodrome operating minima (CAR

Section 8 Series O Part II Para 4.2.8.1);
(e) Additional requirements for single pilot operations under the

instrument flight rules (IFR) at night (CAR Section 8 Series O Part II
Para, 4.9.1)
(f) Flight time, flight duty periods and rest periods (CAR Section 7 Series J
Part III)
(g) Specific extended range operations (CAR Section 8 Series O Part II Para
4.6, CAR Section 8 Series S Part I)
(h) Additional requirements for operations of single engine turbine-

powered
aeroplanes at night and/or in instrument meteorological conditions
(IMC) (CAR Section 8 Series O Part II Para 5.4.1);
(i) Aircraft-specific minimum equipment list (MEL) (CAR Section 8 Series O

Part II Para 6.1.3);
(j) Performance-based navigation operations (CAR Section 8 Series O

Part II Para 7.2.2, CAR Section 8 Series S Part IV)
(k) MNPS operations (CAR Section 8 Series O Part II Para 7.2.3 b, CAR
Section 8 Series S Part III)
Page | 45


(l) RVSM operations (CAR Section 8 Series O Part II Para 7.2.4, CAR
Section 8 Series S Part II)
(m) Procedures for electronic navigation data management (CAR Section 8

Series O Part II Para 7.4.1)
(n) Aircraft-specific maintenance program (CAR Section 8 Series O Part II

Para 8.3.1)
(o) Approved maintenance organization (CAR Section 8 Series O Part II

Para 8.7.1.1)
(p) Maintenance quality assurance methodology (CAR Section 8 Series O

Part II Para 8.7.4.1)
(q) Flight crew training programs (CAR Section 8 Series O Part II Para
9.3.1, CAR Section 8 Series F Part II);
(Refer to CAP 8100 Section 9, OM Part D 1)
(r) Training in the transport of dangerous goods (CAR Section 8 Series O
Part II Para 9.3.1, CAR Section 11 Series C Part I)
(s) Aerodrome additional safety margin (CAR Section 8 Series O Part I

Para 9.4.3.3, CAR Section 8 Series C Part I)
(t) Pilot-in-command area, route and aerodrome qualifications (CAR

Section 8 Series O Part II Para 9.4.3.5, CAR Section 8 Series F Part II)
(u) Use of flight simulation training devices (CAR Section 8 Series O Part II
Para 9.3.1, Note 2)
(v) Method of control and supervision of flight operations (CAR Section 8

Series O Part II Para 4.2.1.3)
(Refer to CAP 8100 Section 6, OM Part A 1).
(w) Mandatory maintenance tasks and intervals (CAR Section 8 Series O
Part II Para11.3.2)
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(x) Cabin crew member training programs. (CAR Section 8 Series O Part II
Para 12.4, CAR Section 7 Series M Part I).
4.6 PROVISIONS THAT REQUIRE A TECHNICAL EVALUATION
Note (reference ICAO Annex 6, Attachment E, Paragraph 3.4)

Other provisions in Annex 6, Part I, require the State to have made a
technical
evaluation. These provisions contain the phrases “acceptable to the
State”, “satisfactory to the State”, “determined by the State”, “deemed
acceptable by the State”, and “prescribed by the State”. While not necessarily
requiring an approval by the State, these Standards do require the State to at
least accept the matter at issue after it conducts a specific review or evaluation.
4.6.1 Inspectors from DGCA, India shall conduct a technical evaluation of

following provisions. After the technical evaluation the following provisions
may be accepted or approval may be granted.
(a) Details of the aircraft-specific checklists (CAR Section 8 Series O Part

II, Definition: aircraft operating manual and Para 6.1.4)
(Refer to CAP 8100 Section 6 OM Part B 2)
(b) Details of the aircraft-specific systems (CAR Section 8 Series O Part

IIDefinition: aircraft operating manual and Para 6.1.4)
(c) Mandatory material for the operations manual (CAR Section 8 Series O,
Pt II, Para 4.2.3.2)
(d) Engine trend monitoring systems (CAR Section 8 Series O Part II Para
5.4.2)
(e) Equipment for aeroplanes operated by a single pilot under the

instrument
flight rules or at night (CAR Section 8 Series O Part II Para 6.22)
(f) Requirements for approval to operate in RVSM airspace (CAR Section 8

Page | 47


Series O Part II Para 7.2.5, CAR Section 8 Series S Part II)
(g) Monitoring of height-keeping performance of aeroplanes approved

to
operate in RVSM airspace (CAR Section 8 Series O Part II Para 7.2.6,
CAR Section 8 Series S Part II)
(h) Procedures for distribution and insertion of electronic navigation data in

aircraft (CAR Section 8 Series O Part II Para 7.4.2)
(i) Operator’s aircraft-specific maintenance responsibilities (CAR Section 8

(j) Method of maintenance and release (CAR Section 8 Series O Part II Para
8.1.2)
(k) Maintenance control manual (CAR Section 8 Series O Part II Para 8.2.1)
(l) Mandatory material for the maintenance control manual (CAR Section 8
(m) Reporting of maintenance experience information (CAR Section 8 Series

O Part II Para 8.5.1)
(n) Implementing necessary maintenance corrective actions (CAR Section 8

(o) Modification and repair requirements (CAR Section 8 Series O Part II Para
8.6)
(p) Minimum competence level of maintenance personnel (CAR Section 8

Series O Part II Para 8.7.6.3)
(q) Requirement for flight navigator (CAR Section 8 Series O Part II Para
9.1.4)
(r) Training facilities (CAR Section 8 Series O Part II Para 9.3.1)

(s) Qualifications of instructors (CAR Section 8 Series O Part II Para 9.3.1,

CAR Section 7 Series I Part II)
Page | 48


(t) Need for recurrent training (CAR Section 8 Series O Part II Para 9.3.l, CAR
Section 8 Series F Part II)
(u) Use of correspondence courses and written examinations (CAR

Section 8 Series O Part II 9.3.1)
(v) Use of flight simulation training devices (CAR Section 8 Series O Part II
Para 9.3.2)
(Refer to CAP 8100 Section 9,OM Part D 1)
(w) Flight crew qualification records (CAR Section 8 Series O Part II Para
9.4.3.4, CAR Section 8 Series F Part II)
(x) Designated representative of the State of the Operator (CAR Section 7

Series I Part I)
(y) Pilot experience, recency and training requirements for single
pilot
operations under the instrument flight rules (IFR) or at night (CAR Section
8 Series O Part II Para 9.4.5.1 and 9.4.5.2)
(z) Flight manual changes (CAR Section 8 Series O Part II Para 11.1)
(aa) Minimum number of flight attendants assigned to a specific aircraft

(CAR Section 8 Series O Part I Para 12.1)
(Refer to CAP 8100 Section 6, OM Part A, 5.1 (e)
(bb) Altimetry system performance requirements for operations in

RVSM airspace (CAR Section 8 Series S Part II)
Provisions pertaining to Single-engine operations (with relevant ICAO Annex 6

reference)
(cc) Turbine engine reliability for approved operations by single-engine

turbine-
powered aeroplanes at night and/or in instrument meteorological
Page | 49


conditions (IMC) (Appendix 3, 1.1)
(dd) Systems and equipment (Appendix 3, 2)
(ee) Minimum equipment list (Appendix 3, 3)
(ff) Flight manual information (Appendix 3, 4)
(gg) Event reporting (Appendix 3, 5)
(hh) Operator planning (Appendix 3, 6)
(ii) Flight crew experience, training and checking (Appendix 3, 7)
(jj) Route limitations over water (Appendix 3, 8)
(kk) Operator certification or validation (Appendix 3, 9).
4.7 OTHER APPROVAL OR ACCEPTANCE CONSIDERATIONS
Note (extract form ICAO Annex 6, Attachment E, Paragraph 5)
Some States provide for approval or acceptance of certain critical

documents,
records or procedures specified in Annex 6, Part I, although the relevant
Annex 6
Standards do not require approval or acceptance by the State of the Operator.
4.7.1 Inspectors from DGCA, India shall conduct a technical evaluation of

following provisions. After the technical evaluation the following provisions
may be accepted or approval may be granted.
(a) Safety program (CAR Section 5 Series F Part I)
(b) Flight data analysis program (CAR Section 5 Series F Part II)
(c) Method for obtaining aeronautical data (CAR Section 8 Series O Part II
Para 4.1.1)
(d) Adequacy of the fuel and oil records (CAR Section 8 Series O Part II Para
4.2.10)
(e) Adequacy of flight time, flight duty and rest period records (CAR Section
Page | 50


8 Series O Part II 4.2.11.3, 9.6, and 12.5)
(f) Adequacy of the aircraft maintenance log book (CAR Section 8 Series O
Part II Para 4.3.1)
(g) Adequacy of the load manifest (CAR Section 8 Series O Part II Para 4.3.1)
(h) Adequacy of the operational plan (CAR Section 8 Series O Part II Para
4.3.3.1)
(i) Method for obtaining weather data (CAR Section 8 Series O Part II Para
4.3.5.1 and 4.3.5.2)
(j) Method of compliance with carry-on baggage stowage (CAR Section 8
Series O Part II Para 4.8)
(k) Aeroplane performance operating limitations (CAR Section 8 Series O Part
II Para 5.2.4)
(l) Method of obtaining and applying aerodrome obstacle data (CAR
Section 8 Series O Part II Para 5.3)
(m) Adequacy of passenger information cards (CAR Section 8 Series O Part II
Para 6.2.2 d)
(n) Procedures for long-range navigation (CAR Section 8 Series O Part II Para
7.2.1)
(o) Contents of the journey log book (CAR Section 8 Series O Part II Para
11.4.1)
(p) Content of the security training program (CAR Section 8 Series O Part II
Para 13.4, CAR Section 8 Series F Part II)
4.8 DELEGATION OF AUTHORITY TO INSPECTORS

4.8.1 All Inspectors of DGCA, India are hereby authorized to conduct technical evaluation and
recommend approval / acceptance actions as detailed in this Section.
4.8.2 The authority to sign the letter of approval/acceptance will be as delegated by the Director
General of Civil Aviation.
4.8.3 In addition CFOI, DGCA, India is hereby delegated the authority to choose to approve any item
in respect of the Operations Manual if he is in the opinion that such approval is in the best
interest of Safety, Regularity and Security of flight operations.
Page | 51


SECTION 5 - STRUCTURE OF THE OPERATIONS MANUAL
5.1 STRUCTURE OF THE OPERATIONS MANUAL
5.1.1 The Operations manual shall be organized with the following structure.
5.1.2 The Operations Manual may be issued in separate parts corresponding to specific
aspects of the operation.
5.2 PART A: GENERAL
This part shall comprise all non type-related operational policies, instructions and
procedures needed for a safe operation.
5.3 PART B: AIRCRAFT OPERATING INFORMATION
This part shall comprise all type-related instructions and procedures needed for a safe
operation. It shall take account of any differences between types, variants or individual
aeroplanes used by the operator.
5.4 PART C: AREAS, ROUTES AND AERODROMES
This part shall comprise all instructions and information needed for the area of operation.
5.5 PART D: TRAINING
This part shall comprise all training instructions for personnel required for a safe operation.
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Operations Manual Part A (Aeroplanes) Revision 0 June 2013

SECTION 6 - OPERATIONS MANUAL PART A (AEROPLANES)
Part A GENERAL
0. Administration and control of Operations Manual
0.1 Introduction
(a) A statement that the manual complies with all applicable regulations and
with the terms and conditions of the applicable Air Operator Certificate.
(b) A statement that the manual contains operational instructions that are to
be complied with by the relevant personnel.
(c) A list and brief description of the various parts, their contents, applicability
and use.
(d) Explanations and definitions of terms and words needed for the use of the
manual.
0.2 System of amendment and revision
(a) Who is responsible for the issuance and insertion of amendments and
revisions.
(b) A record of amendments and revisions with insertion dates and effective
dates.
(c) A statement that handwritten amendments and revisions are not permitted
except in situations requiring immediate amendment or revision in the
interest of safety. Such temporary amendments must be authenticated by
signature and stamp of a responsible person as per standard revision
procedure.
(d) A description of the system for the annotation of pages and their effective
dates.
(e) A list of effective pages.
(f) Annotation of changes (on text pages and, as far as practicable, on charts
and diagrams).
(g) Temporary revisions.
(h) A description of the distribution system for the manuals, amendments and
revisions.
(i) A type of manual (ring binder) where replacement of sheets is possible.
(j) A handy type of manual possible to study in the cockpit.
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1. Instructions outlining the responsibilities of operations personnel
pertaining to the conduct of flight operations
1.1 Organisation and responsibilities.
1.1.1 Organisational structure. A description of the organisational structure

including the general company organigram and operations department
organogram. The organogram must depict the relationship between the
Operations Department and the other Departments of the company. In
particular, the subordination and reporting lines of all Divisions,
Departments etc., which pertain to the safety of flight operations, must be
shown.
1.1.2 Supervision of the operation by the operator. A description of the system

for supervision of the operation by the operator. This must show how the
safety of flight operations and the qualifications of personnel are
supervised. In particular, the procedures related to the following items
must be described:
(a) License and qualification validity;

(b) Competence of operations personnel; and
(c) Control, analysis and storage of records, flight documents,
additional information and data.
1.1.3 System of promulgation of additional operational instructions and

information. A description of any system for promulgating information
which may be of an operational nature but is supplementary to that in the
Operations Manual. The applicability of this information and the
responsibilities for its promulgation must be included.
1.1.4 Accident prevention and flight safety program. A description of the main
aspects of the flight safety program.
1.1.5 Operational control. A description of the procedures and responsibilities

necessary to exercise operational control with respect to flight safety.
1.1.6 Approved personnel. The name of each approved personnel responsible

for flight operations, the maintenance system, crew training and ground
operations.
1.1.7 Responsibilities and duties of operations management personnel. A

description of the duties, responsibilities and authority of operations
Page | 54


management personnel pertaining to the safety of flight operations and the
compliance with the applicable regulations.
1.1.8 Authority, duties and responsibilities of the commander. A statement

defining the authority, duties and responsibilities of the commander.
1.1.9 Duties and responsibilities of crew members other than the commander.
2. Rules limiting the flight time and flight duty periods and providing for
adequate rest periods for flight crew members and cabin crew
2.1 A description of the flight and duty time limitations and rest requirements
as applicable to the operation
2.2 Conditions under which flight and duty time may be exceeded or rest
period may be reduced and the procedures used to report these
modifications.
3. A list of navigational equipment to be carried
3.1 Information about navigation equipment required to be carried for the type
of operation can be found in CAR Series ‘I’ Part II.
4. Where relevant to the operation, the long-range navigation

procedures, engine failure procedure for ETOPS and the nomination
and utilization of diversion aerodromes.
4.1 A description of the ETOPS operational procedures.
5. The circumstances in which a radio listening watch is to be

maintained
5.1 ICAO rules require an aircraft operated as a controlled flight to maintain

continuous air-ground voice communication watch, and the operator may
have the same requirement for other types of operations.
6. The method for determining minimum flight altitudes
6.1 A description of the method of determination and application of minimum

altitudes including:
(a) A procedure to establish the minimum altitudes/flight levels for VFR

flights and;
Page | 55


(b) A procedure to establish the minimum altitudes/flight levels for IFR
flights.
7. The method for determining aerodrome operating minima
7.1 The method for establishing aerodrome operating minima for IFR flights in
accordance with ICAO Annex 6. Reference must be made to procedures for
the determination of the visibility and/or runway visual range (RVR) and for
the applicability of the actual visibility observed by the pilots, the reported
visibility and the reported RVR.
8. Safety precautions during refueling with passengers on board
8.1 A description of fuelling procedures, including:
(a) Safety precautions during refueling and defueling when passengers

are embarking, on board or disembarking; and
(b) Refueling and defueling including when an APU is in operation or
when a turbine engine is running and the prop-brakes are on;
(Refer CAR Sec 2 Series ‘H’ Part II)
(c) Precautions to be taken to avoid mixing fuels.
9. Ground handling arrangements and procedures
9.1 A description of the handling procedures to be used when allocating seats

and embarking and disembarking passengers and when loading and
unloading the aeroplane. Further procedures, aimed at achieving safety whilst
the aeroplane is on the ramp, must also be given. Handling procedures must
include:
(a) Children/infants, sick passengers and Persons with Reduced

Mobility;
(b) Transportation of inadmissible passengers, deportees or persons in
custody;
(c) Permissible size and weight of hand baggage;
(d) Loading and securing of items in the aeroplane;
(e) Special loads and classification of load compartments;
(f) Positioning of ground equipment;
(g) Operation of aeroplane doors;
(h) Safety on the ramp, including fire prevention, blast and suction
areas;
(i) Start-up, ramp departure and arrival procedures;
Page | 56


(j) Servicing of aeroplanes;
(k) Documents and forms for aeroplane handling; and
(l) Multiple occupancy of aeroplane seats.
9.2 Procedures for the refusal of embarkation.
Procedures to ensure that persons who appear to be intoxicated or who

demonstrate by manner or physical indications that they are under the
influence of drugs, except medical patients under proper care, are refused
embarkation.
10. Procedures, as prescribed in Annex 12, for Pilots-in-command

observing an accident.
10.1 The procedures are described in ICAO Annex 12 chapter 5.
11. The flight crew for each type of operation including the designation
of the succession of command.
11.1 Crew Composition. An explanation of the method for determining crew

compositions taking account of the following:
(a) The type of aeroplane being used;

(b) The area and type of operation being undertaken;
(c) The phase of the flight;
(d) The minimum crew requirement and flight duty period planned;
(e) Experience (total and on type), recency and qualification of the
crew members; and
(f) The designation of the commander and if necessitated by the
duration of the flight, the procedures for relief of the commander or other
members of the flight crew.
(g) The designation of the senior cabin crew member and, if
necessitated by the duration of the flight, the procedures for the relief of
the senior cabin crew member and any other members of the cabin crew.
11.2 Flight crew incapacitation. Instructions on the succession of command in

the event of flight crew incapacitation.
11.3 Operation on more than one type. A statement indicating which

aeroplanes are considered as one type for the purpose of:
(a) Flight crew scheduling; and

Page | 57


(b) Cabin crew scheduling.
11.4 Qualification requirements. A description of the required license, rating(s),

qualification/competency (e.g. for routes and aerodromes), experience,
training, checking and recency for operations personnel to conduct their duties.
Consideration must be given to the aeroplane type, kind of operation and
composition of the crew.
11.4.1 Flight crew
(a) Commander.
(b) Pilot relieving the commander.
(c) Co-pilot.
(d) Pilot under supervision.
(e) System panel operator.
(f) Operation on more than one type or variant.
11.4.2 Cabin crew
(a) Senior cabin crew member.

(b) Cabin crew member.
(i) Required cabin crew member.
(ii) Additional cabin crew member and cabin crew member
during familiarisation flights.
(c) Operation on more than one type or variant.
11.4.3 Training, checking and supervision personnel
(a) For flight crew.

(b) For cabin crew.
11.4.4 Other operations personnel
11.5 Crew Health Precautions
11.5.1 The relevant regulations and guidance to crew members concerning

health including:
(a) Alcohol and other intoxicating liquor;

(b) Narcotics;
(c) Drugs;
(d) Sleeping tablets;
Page | 58


(e) Pharmaceutical preparations;
(f) Immunisation;
(g) Scuba diving;
(h) Blood donation;
(i) Meal precautions prior to and during flight;
(j) Sleep and rest.
11.5.2 Pre-flight medical
12. Specific instructions for the computation of the quantities of fuel and
oil to be carried, having regard to all circumstances of the operation including the
possibility of the failure of one or more powerplants while en route.
12.1 The methods by which the quantities of fuel and oil to be carried are
determined and monitored in flight. This section must also include
instructions on the measurement and distribution of the fluid carried on
board. Such instructions must take account of all circumstances likely to
be encountered on the flight, including the possibility of in-flight replanning
and of failure of one or more of the aeroplane's power plants. The system
for maintaining fuel and oil records must also be described.
13. The conditions under which oxygen shall be used and the amount of
oxygen determined.
13.1 An explanation of the conditions under which oxygen must be provided

and used.
13.2 The oxygen requirements specified for:
(a) Flight crew;

(b) Cabin crew; and
(c) Passengers
14. Instructions for mass and balance control
14.1 The general principles of mass and center of gravity including:
(a) Definitions;
(b) Methods, procedures and responsibilities for preparation and
acceptance of mass and center of gravity calculations;
(c) The policy for using either standard and/or actual masses;
(d) The method for determining the applicable passenger, baggage
Page | 59


and cargo mass;
(e) The applicable passenger and baggage masses for various types
of operations and aeroplane type;
(f) General instruction and information necessary for verification of the
various types of mass and balance documentation in use;
(g) Last Minute Changes procedures;
(h) Specific gravity of fuel and oil;
(i) Seating policy/procedures.
15. Instructions for the conduct and control of ground de-icing/anti-icing

operations
15.1 A description of the de-icing and anti-icing policy and procedures for
aeroplanes on the ground. These shall include descriptions of the types
and effects of icing and other contaminants on aeroplanes whilst
stationary, during ground movements and during take-off. In addition, a
description of the fluid types used must be given including:
(a) Proprietary or commercial names;

(b) Characteristics;
(c) Effects on aeroplane performance;
(d) Hold-over times; and
(e) Precautions during usage.
16. The specifications for the operational flight plan
16.1 Procedures and responsibilities for the preparation and acceptance of the
operational flight plan. The use of the operational flight plan must be
described including samples of the operational flight plan formats in use.
17. Standard operating procedures (SOP) for each phase of flight
17.1 Flight Preparation Instructions. As applicable to the operation:
17.1.1 Minimum Flight Altitudes.
17.1.2 Criteria for determining the usability of aerodromes
17.1.3 Methods for the determination of aerodrome operating minima.
17.1.4 En-route Operating Minima for VFR Flights or VFR portions of a flight and,
Page | 60


where single engined aeroplanes are used, instructions for route selection
with respect to the availability of surfaces which permit a safe forced
landing.
17.1.5 Presentation and Application of Aerodrome and En-route Operating

Minima
17.1.6 Interpretation of meteorological information. Explanatory material on the

decoding of meteorological forecast and reports relevant to the area of
operations, including the interpretation of conditional expressions.
17.1.7 Determination of the quantities of fuel and oil carried.
17.1.8 Mass and balance control.
17.1.9 ATS Flight Plan. Procedures and responsibilities for the preparation and
submission of the air traffic services flight plan. Factors to be considered
include the means of submission for both individual and repetitive flight
plans.
17.1.10 Operational Flight Plan.
17.1.11 Operator's aeroplane Technical Log. The responsibilities and the

use of the operator's aeroplanes Technical Log must be described,
including samples of the format used.
17.1.12 List of documents, forms and additional information to be carried
17.2 Ground handling arrangement and procedures.
17.3 Flight Procedures
17.3.1 VFR/IFR Policy. A description of the policy for allowing flights to be made
under VFR, or of requiring flights to be made under IFR, or of changing
from one to the other. (Information can be found in ICAO Annex 2, chapter 3).
17.3.2 Navigation Procedures. A description of all navigation procedures relevant

to the type(s) and area(s) of operation. Consideration must be given to:
(a) Standard navigational procedures including policy for carrying out

independent cross-checks of keyboard entries where these affect the flight
path to be followed by the aeroplane;
Page | 61


(b) MNPS and POLAR navigation and navigation in other designated
areas;
(c) RNAV;
(d) In-flight replanning;
(e) Procedures in the event of system degradation;
(f) RVSM
17.3.3 Altimeter setting procedures
17.3.4 Altitude alerting system procedures
17.3.5 Policy and procedures for in-flight fuel management
17.3.6 Adverse and potentially hazardous atmospheric conditions. Procedures

for operating in, and/or avoiding, potentially hazardous atmospheric
conditions including:
(a) Thunderstorms;
(b) Icing conditions;
(c) Turbulence;
(d) Windshear;
(e) Jet stream;
(f) Volcanic ash clouds;
(g) Heavy precipitation;
(h) Sand storms;
(i) Mountain waves; and
(j) Significant Temperature inversions.
17.3.7 Wake Turbulence. Wake turbulence separation separation criteria, taking

into account aeroplane types, wind conditions and runway location.
17.3.8 Crew members at their stations. The requirements for crew members to
occupy their assigned seats during different phases of flight or whenever
deemed necessary in the interest of safety.
17.3.9 Use of safety belts for crew and passengers. The requirements for crew
members and passengers to use safety belts and/or harnesses during the
different phases of flight or whenever deemed necessary in the interest of
safety.
17.3.10 Admission to Flight Deck. The conditions for the admission to the
flight deck of persons other than the flight crew. The policy regarding the admission
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Section 6
Operations Manual Part A
(Aeroplanes)

of persons other than the flight crew in accordance with AIC 3 of 1997 must also be
included.
17.3.11 Use of vacant crew seats. The conditions and procedures for the
use of vacant crew seats.
17.3.12 Incapacitation of crew members. Procedures to be followed in the

event of incapacitation of crew members in flight. Examples of the types of
incapacitation and the means for recognizing them must be included.
17.3.13 Cabin Safety Requirements. Procedures covering:
(a) Cabin preparation for flight, in-flight requirements and preparation

for landing including procedures for securing the cabin and galleys;
(b) Procedures to ensure that passengers are seated where, in the
event that an emergency evacuation is required, they may best assist and
not hinder evacuation from the aeroplane;
(c) Procedures to be followed during passenger embarkation and
disembarkation; and
(d) Procedures when refueling/defueling with passengers embarking,
on board or disembarking.
(e) Smoking on board.
17.3.14 Passenger briefing procedures. The contents, means and timing of

passenger briefing.
17.3.17 Procedures for aeroplanes operated whenever required cosmic or

solar radiation detection equipment is carried. Procedures for the use of cosmic
or solar radiation detection equipment and for recording its readings
including actions to be taken in the event that limit values specified in the
Operations Manual are exceeded. In addition, the procedures, including ATS
procedures, to be followed in the event that a decision to descend or re-route is taken.
17.4 AWO. A description of the operational procedures associated with All

Weather Operations.
17.5 EDTO. A description of the EDTO operational procedures.
17.6 Use of the minimum equipment list.

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17.7 Non revenue flights. Procedures and limitations for:

(a) Training flights;
(b) Test flights;
(c) Delivery flights;
(d) Ferry flights;
(g) Demonstration flights; and
(h) Positioning flights,
including the kind of persons who may be carried on such flights.
18. Instructions on the use of normal checklists and the timing of their
Use. Instructions on the use of normal checks lists and the timing of their use with
details on the Silent Checks, Challenge and Response Checks and the Verbal Checks.
19. Departure contingency procedures
19.1 Departure contingency procedures shall include:
(a) Departure procedures described in the airport manual

(b) Noise abatement procedures
20. Instructions on the maintenance of altitude awareness and the use of

automated or flight crew altitude call-out.
20.1 A description of procedures used to maintain altitude awareness.
21. Instructions on the use of autopilots and auto-throttles in IMC.
21.1 A description of procedures used in IMC.
22. Instructions on the clarification and acceptance of ATC clearances,

particularly where terrain clearance is involved
22.1 Instructions to include conditions under which deviations from clearances

may be accepted.
23. Departure and approach briefings.
23.1 Description of briefing procedures for departures and approaches.
24. Route and destination familiarization.

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24.1 A description of the required qualification/competency for routes and

aerodromes.
25. Stabilized approach procedure.
25.1 A description of conditions required to obtain a stabilized approach.
25.2 Minimum altitude for being stabilized and a description of procedures to be

followed in case approach is not stabilized at minimum altitude.
26. Limitations on high rates of descent near the surface.
26.1 A description of limitations and procedures to be followed when limitations

are exceeded.
27. Conditions required to commence or to continue an instrument

approach
27.1 A description of procedures to be used under which decisions are taken to

commence, continue or discontinue an instrument approach
28. Instructions for the conduct of precision and non-precision

instrument approach procedures
28.1 A description of the operational procedures associated with precision and

non-precision instrument approach procedures
29. Allocation of flight crew duties and procedures for the management
of crew workload during night and IMC instrument approach and landing
operations
29.1 A description of the procedures for night and IMC instrument approaches
and landing operations taking in consideration all safety precautions.
30. Instructions and training requirements for avoidance of controlled

flight into terrain and policy for the use of the ground proximity warning system
(GPWS).
31. Policy, instructions, procedures and training requirements for the

avoidance of collisions and the use of airborne collision avoidance system (ACAS)
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32. Information and instructions relating to the interception of civil
aircraft including:
a) procedures, as prescribed in Annex 2, for pilots-in-command

of intercepted aircraft; and
b) visual signals for use by intercepting and intercepted aircraft,
as contained in Annex 2
33. For aeroplanes intended to be operated above 15 000 m (49 000 ft):
a) procedures which will enable the pilot to determine the best

course of action to take in the event of exposure to solar cosmic
radiation; and
b) procedures in the event that a decision to descent is taken,
covering:
1) the necessity of giving the appropriate ATS unit prior warning of the
situation and of obtaining a provisional descent clearance; and
2) the action to be taken in the event that communication with the ATS unit
cannot be established or is interrupted.
34. Details of the accident prevention and flight safety programme,

including a statement of safety policy and the responsibility of
personnel.
34.1 A description of the main aspects of the flight safety programme including;
a) Programmes to achieve and maintain risk awareness by all persons

involved in operations;
b) Evaluation of relevant information relating to accidents and
incidents and the promulgation of related information.
35. Information and instructions on the carriage of dangerous goods,

including action to be taken in the event of an emergency.
35.1 Information, instructions and general guidance on the transport of

dangerous goods including:
(a) Operator's policy on the transport of dangerous goods;
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(Aeroplanes)

(b) Guidance on the requirements for acceptance, labeling, handling,

stowage and segregation of dangerous goods;
(c) Procedures for responding to emergency situations involving
dangerous goods;
(d) Duties of all personnel involved; and

(e) Instructions on the carriage of the operator's employees.
35.2 The conditions under which weapons, munitions of war and sporting
weapons may be carried.
36. Security instruction and guidance
36.1 Security instructions and guidance of a non-confidential nature which must

include the authority and responsibilities of operations personnel. Policies and
procedures for handling and reporting crime on board such as unlawful
interference, sabotage, bomb threats, and hijacking must also be included.
36.2 A description of preventative security measures and training.
Note: Parts of the security instructions and guidance may be kept confidential.
37. The search procedure checklist provided
37.1 An operator shall ensure that there is on board a checklist of the

procedures to be followed in searching for a bomb in case of suspected
sabotage. The checklist shall be supported by guidance on a course of action
to be taken should a bomb or suspicious object be found. (Refer ICAO Doc
9811 AN/766).
38. Instructions and training requirements for the use of Head-Up Displays (HUD) and Vision
Systems (VS) equipment as applicable.
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(Aeroplanes)

SECTION 7 – OPERATIONS MANUAL PART B (AEROPLANES)
Part B Aircraft operating information.
1. Certification limitations and operating limitations.
1.1 A description of the certified limitations and the applicable operational

limitations including:
(a) Certification status;
(b) Passenger seating configuration for each aeroplane type including
a pictorial presentation;
(c) Types of operation that are approved (e.g. IFR/VFR, CAT II/III,
RNP Type, flights in known icing conditions etc.);
(d) Crew composition;
(e) Mass and center of gravity;
(f) Speed limitations;
(g) Flight envelope(s);
(h) Wind limits;
(i) Performance limitations for applicable configurations;
(j) Slope;
(k) Airframe contamination;
(l) System limitations.
2. The normal, abnormal and emergency procedures to be used by the

flight crew and the checklists relating thereto.
2.1 The normal procedures and duties assigned to the crew, the appropriate
check-lists, the system for use of the check-lists and a statement covering
the necessary coordination procedures between flight and cabin crew. The
following normal procedures and duties must be included:
(a) Pre-flight;
(b) Pre-departure;
c) Altimeter setting and checking;
d) Taxy, Take-Off and Climb;
(e) Noise abatement;
(f) Cruise and descent;
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Operations Manual Part B (Aeroplanes) Revision 0 June 2013

(g) Approach, Landing preparation and briefing;
(h) VFR Approach;
(i) IFR approach;
(j) Visual Approach and circling;
(k) Missed Approach;
(l) Normal Landing;
(m) Post Landing.
2.2 The emergency procedures and duties assigned to the crew, the
appropriate check-lists, the system for use of the check-lists and a
statement covering the necessary coordination procedures between flight
and cabin crew. The following emergency procedures and duties must be
included:
(a) Crew Incapacitation;
(b) Fire and Smoke Drills;
(c) Lightning Strikes;
(d) Distress Communications and alerting ATC to Emergencies;
(e) Engine failure;
(f) System failures;
(g) Guidance for Diversion in case of Serious Technical Failure;
(h) AVAD warning;
(i) Windshear;
(j) Emergency Landing/Ditching;
3. Operating instructions and information on climb performance with all

engines operating, if provided.
4. Flight planning data for pre-flight and in-flight planning with different
thrust/power and speed settings.
4.1 Data and instructions necessary for preflight and in-flight planning. Where
applicable, procedures for engine(s) out operations and flights to isolated
airports must be included.
4.2.1 The method for calculating fuel needed for the various stages of flight.
5. The maximum crosswind and tailwind components for each aeroplane type operated
and the reductions to be applied to these values having regard to gusts, low visibility,
runway surface conditions, crew experience, use of autopilot, abnormal or emergency
circumstances, or any other relevant operational factors
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6. Instructions and data for mass and balance calculations
6.1 Instructions and data for the calculation of the mass and balance
including:
(a) Calculation system (e.g. Index system);
(b) Information and instructions for completion of mass and balance
documentation, including manual and computer generated types;
(c) Limiting masses and centre of gravity for the types, variants or
individual aeroplanes used by the operator; and
(d) Dry Operating mass and corresponding centre of gravity or index.
7. Instructions for aircraft loading and securing of loads.
7.1 Procedures and provisions for loading and securing the load in the
aeroplane.
8. Aircraft systems, associated controls and instructions for their use.
8.1 A description of the aeroplane systems, related controls and indications

and operating instructions.
9. The minimum equipment list for the aeroplane types operated and
specific operations authorized.
9.1 The Minimum Equipment List (MEL) and Configuration Deviation List (CDL) taking
account of the aeroplane types and variants operated and the type(s)/area(s) of
operation. The MEL must include the navigational equipment and take into account
the required navigation performance for the route and area of operation.
10. Checklist of emergency and safety equipment and instructions for its
use.
11. Emergency evacuation procedures, including type-specific

procedures, crew coordination, assignment of crew’s emergency
positions and the emergency duties assigned to each crew member.
11.1 Instructions for preparation for emergency evacuation including crew

coordination and emergency station assignment.
11.2 Emergency evacuation procedures. A description of the duties of all

members of the crew for the rapid evacuation of a aeroplane and the handling of
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the passengers in the event of a forced landing, ditching or other emergency.
12. The normal, abnormal and emergency procedures to be used by the

cabin crew, the checklists relating thereto and aircraft systems
information as required, including a statement related to the
necessary procedures for the coordination between flight and cabin
crew.
12.1 Instructions of procedures for the coordination between flight and cabin
crew under all conditions.
13. Survival and emergency equipment for different routes and the
necessary procedures to verify its normal functioning before takeoff, including
procedures to determine the required amount of oxygen and quantity available.
13.1 A list of the survival equipment to be carried for the routes to be flown and
the procedures for checking the serviceability of this equipment prior to
take-off. Instructions regarding the location, accessibility and use of survival
and emergency equipment and its associated check list(s) must also be included.
13.2 The procedure for determining the amount of oxygen required and the
quantity that is available. The flight profile and number of occupants and
possible cabin decompression must be considered. The information
provided must be in a form in which it can be used without difficulty.
14. The ground-air visual code for use by survivors, as contained in

Annex 12.
Note: When necessary information can be found in the Aircraft Flight

Manual (AFM), a reference to the manual including the para, is
sufficient.
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(Aeroplanes)

SECTION 8 – OPERATIONS MANUAL PART C (AEROPLANES)
Part C Routes and aerodromes.
A route guide to ensure that the flight crew will have, for each flight,
information relating to communication facilities, navigation aids, aerodromes,
instrument approaches, instrument arrivals and instrument departures as
applicable for the operation, and such other information as the operator may deem
necessary for the proper conduct of flight operations. A Jeppesen manual is a
good example of a route guide.
1. The minimum flight altitudes for each route to be flown.
2. Aerodrome operating minima for each of the aerodromes that are

likely to be used as aerodromes of intended landing or as alternate
aerodromes.
3. The increase of aerodrome operating minima in case of degradation

of approach or aerodrome facilities.
4. Instructions for determining aerodrome operating minima for instrument

approaches using HUD and VS
5. The necessary information for compliance with all flight profiles

required by regulations, including but not limited to, the
determination of:
a) take-off runway length requirements for dry, wet and

contaminated conditions, including those dictated by system
failures which affect the take-off distance;
b) take-off climb limitations;
c) en-route climb limitations;
d) approach climb limitations and landing climb limitations
e) landing runway length requirements for dry, wet and
contaminated conditions, including systems failures which
affect the landing distance; and
f) supplementary information, such as tire speed limitations.
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Operations Manual Part C (Aeroplanes) Revision 0 June 2013

Note : For Part C of the Operations Manual, material produced by the

operator may be supplemented with or substituted by
applicable Route Guide material produced by a specialised
professional company.
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Operations Manual Part D (Aeroplanes) Revision 0 June 2013

SECTION 9 – OPERATIONS MANUAL PART D (AEROPLANES)
Part D Training
1. Details of flight crew training programme
1.1 Training syllabi and checking programmes for flight crew.
1.1.1 Conversion training which must include:

(a) Type rating course (if changing to a new type);
(b) Operators course (if changing to a new operator);
(c) Supervised Line Flying;
(d) Crew resource management training.
1.1.2 Recurrent training and checking which must include:

(a) Type or variant of aeroplane on which the crewmember is
certificated to operate;
(b) Ground refresher training;
(c) Aeroplane/ flight simulator training;
(d) Emergency and safety equipment training and checking;
(e) CRM training;
(f) Line checks.
1.1.3 Route/Role/Area competence qualification.
1.1.4 Special training for special operations.
2. Details of cabin crew duties training programme.
2.1 Training syllabi and checking programmes for cabin crew including:
(a) Initial training;
(b) Conversion and difference training;
(c) Recurrent training;
(d) Refresher training;
3. Details of the flight operations officer/flight dispatcher training

programme when employed in conjunction with a method of flight
supervision.
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Operations Manual Part D (Aeroplanes) Revision 0 June 2013

3.1 Training syllabi and checking programmes for all relevant items pertaining
to their duties.
Note : The above training programmes shall include the following

procedures:
a) Procedures for training and checking

b) Procedures to be applied in the event that personnel do not achieve
or maintain the required standards.
c) Procedures to ensure that abnormal or emergency situations
requiring the application of part of or all of abnormal or emergency
procedures and simulation of IMC by artificial means, are not
simulated during commercial air transportation flights.
d) Description of documents to be stored and storage period.
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Operations Manual Part A (Helicopters) Revision 0 June 2013

SECTION 10 – OPERATIONS MANUAL PART A (HELICOPTERS)
Part A GENERAL
0 Administration and control of Operations Manual
0.1 Introduction
(a) A statement that the manual complies with all applicable regulations and with the terms
and conditions of the applicable Air Operator Certificate.
(b) A statement that the manual contains operational instructions that are to be complied
with by the relevant personnel.
(c) A list and brief description of the various parts, their contents, applicability and use.
(d) Explanations and definitions of terms and words needed for the use of the manual.
0.2 System of amendment and revision

(a) Who is responsible for the issuance and insertion of amendments and revisions.
(b) A record of amendments and revisions with insertion dates and effective dates.
(c) A statement that handwritten amendments and revisions are not permitted except in
situations requiring immediate amendment or revision in the interest of safety. Such temporary
amendments must be authenticated by signature and stamp of a responsible person as per
standard revision procedure.
(d) A description of the system for the annotation of pages and their effective dates.
(e) A list of effective pages.
(f) Annotation of changes (on text pages and, as far as practicable, on charts and
diagrams).
(g) Temporary revisions.
(h) A description of the distribution system for the manuals, amendments and revisions.
(i) A type of manual (ring binder) where replacement of sheets is possible.
(j) A handy type of manual possible to study in the cockpit.
1. Instructions outlining the responsibilities of operations personnel pertaining to the

conduct of flight operations
1.1 Organisation and responsibilities.
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1.1.1 Organisational structure. A description of the organisational structure including the
general company organogram and operations department organogram. The organogram must
depict the relationship between the Operations Department and the other Departments of the
company. In particular, the subordination and reporting lines of all Divisions, Departments
etc., which pertain to the safety of flight operations, must be shown.
1.1.2 Supervision of the operation by the operator. A description of the system for supervision
of the operation by the operator. This must show how the safety of flight operations and the
qualifications of personnel are supervised. In particular, the procedures related to the following
items must be described:
(a) License and qualification validity;
(b) Competence of operations personnel; and
(c) Control, analysis and storage of records, flight documents, additional information
and data.
1.1.3 System of promulgation of additional operational instructions and information. A

description of any system for promulgating information which may be of an operational nature
but is supplementary to that in the Operations Manual. The applicability of this information
and the responsibilities for its promulgation must be included.
1.1.4 Accident prevention and flight safety program. A description of the main aspects of the
flight safety program.
1.1.5 Operational control. A description of the procedures and responsibilities necessary to

exercise operational control with respect to flight safety.
1.1.6 Approved personnel. The name of each approved personnel responsible for flight
operations, the maintenance system, crew training and ground operations.
1.1.7 Responsibilities and duties of operations management personnel. A description of

the duties, responsibilities and authority of operations management personnel pertaining to
the safety of flight operations and the compliance with the applicable regulations.
1.1.8 Authority, duties and responsibilities of the Pilot-in-Command. A statement defining the
authority, duties and responsibilities of the Pilot-in-Command.
1.1.9 Duties and responsibilities of crew members other than the Pilot-in-Command.
2. Rules limiting the flight time and flight duty periods and providing for adequate rest
periods for flight crew members and cabin crew
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Operations Manual
Section 10
(Helicopters)

2.1 A description of the flight and duty time limitations and rest requirements as applicable to
the operation.
2.2 Conditions under which flight and duty time may be exceeded or rest period may be
reduced and the procedures used to report these modifications.
Note: Information can be found in CAR Section 7, Series J, Part II.
3. A list of navigational equipment to be carried
3.1 Information about navigation equipment required to be carried can be found in CAR
Section 8 Series H Part I.
4. The circumstances in which a radio listening watch is to be maintained
4.1 ICAO rules require an aircraft operated as a controlled flight to maintain continuous air-
ground voice communication watch, and the operator may have the same requirement for other
types of operations.
5. The method for determining minimum flight altitudes
5.1 A description of the method of determination and application of minimum altitudes

including:
(a) A procedure to establish the minimum altitudes/flight levels for VFR flights; and
(b) A procedure to establish the minimum altitudes/flight levels for IFR flights.
Note : Information on determining minimum flight altitudes for the type of operation can
be found in CAR Section 8 Series H Part I
6. The method for determining heliport operating minima
6.1 A difference should be made between aerodrome/heliport which is state approved and
helipad created under the responsibility of the operator and his pilots. For the first type of
landing sites the state defines the content (AIP) whereas for the latter it is the operator, who has
the responsibility to establish and provide relevant information.
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6.2 While establishing the heliport operating minima which will apply to any particular
operation, the operator shall take full account of:
i) The type, performance and handling characteristics of the helicopter;
ii) The composition of the flight crew, their competence and experience;
iii) The declared distances;
iv) The adequacy and performance of the available visual and non-visual ground aids;
v) The equipment available on the heliport for the purpose of navigation and/or
control of the flight path during the approach to landing and the missed approach;
vi) The obstacles in the approach and missed approach areas and the obstacle clearance
altitude/height for the instrument approach procedure;
vii) The means used to determine and report meteorological conditions;
viii) The obstacles in the climb out areas and necessary clearance margins;
ix) Specifications for elevated heliports/ helidecks (Size, weight limitations, restrictions
etc.)
Note : Information on determining heliport operating minima can be found in CAR

Section 8 Series H Part I
6.3 Policy applicable to helipads

i) Creation;
ii) Type of commercial air transport or aerial work;
iii) Minimum size;
iv) Minimum performance level applicable by the pilot;
v) Location and nature, surface clear or restricted;
vi) Flight crew composition, competence and experience;
vii) The adequacy and performance of the available visual ground aids;
viii) The equipment available for the purpose of navigation during the approach to landing
and the missed approach;
ix) The obstacles in the approach and missed approach areas;
x) The means used to determine and report meteorological conditions;
xi) The obstacles in the climb out areas.
Note : A particular attention regarding the performance level required when one time
helipads are created during the election campaigns, all flights should use the hover “out-
of-ground effect” performance level.
7. Policy for undertaking Operations in Performance Class (PC) 1/2/3

7.1 Clear statement of the Helicopter Certification as Category A or Category B.
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7.2 For Category A helicopters, the conditions under which PC 1/ 2 operations can be
undertaken. Also specify reference to AFM for calculating performance envelope to conform to
PC1/2 as the case may be.
7.3 For Category B helicopters only PC 3 operations are permitted. State conditions under
which operations will not be undertaken e.g. over congested hostile terrain.
Note : Guidance for deciding helicopter performance and operating limitations can be
found in CAR Section 8 Series H Part I
8. Safety precautions during refueling with passengers on board
8.1 A description of fuelling procedures, including safety precautions during refuelling when
passengers are on Board;
9. Ground handling arrangements and procedures
9.1 A description of the handling procedures to be used when allocating seats and
embarking and disembarking passengers and when loading and unloading the helicopter.
Further procedures, aimed at achieving safety whilst the helicopter is on the ramp, must
also be given. Handling procedures must include:
(a) Children/infants, sick passengers and Persons with Reduced Mobility;
(b) Loading and securing of items in the helicopter;
(c) Permissible size and weight of hand baggage;
(d) Positioning of ground equipment;
(e) Operation of helicopter doors;
(f) Safety on the ramp, including fire prevention, rotor down wash areas;
(g) Start-up, ramp departure and arrival procedures;
(h) Documents and forms for helicopter handling;
(i) Special services required offshore.
Note: A simplified procedure for helicopter below 3,180 kg is acceptable as they usually
have only two access doors.
9.2 Procedures for the refusal of embarkation.
Procedures to ensure that persons who appear to be intoxicated or who demonstrate by manner
or physical indications that they are under the influence of drugs, except medical patients under
proper care, are refused embarkation.
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10. Procedures, as prescribed in ICAO Annex 12 Chapter 5, for Pilots-in-command
observing an accident.
Note: A specific helicopter procedure shall be introduced, taking into account the
possibility for helicopter to land or at least to hover on an accident site.
11. The flight crew for each type of operation including the designation of the succession of
command (only applicable with a crew of two or more members).
11.1 Crew Composition. An explanation of the method for determining crew compositions
taking account of the following:
(a) The type of helicopter being used;
(b) The area and type of operation being undertaken;
(c) The phase of the flight;
(d) The minimum crew requirement and flight duty period planned;
(e) Experience (total and on type), recency and qualification of the crew members; and
(f) The designation of the Pilot-in-Command.
11.2 Flight crew incapacitation. Instructions on the succession of command in the event of
flight crew incapacitation (only applicable with a crew of two or more members).
11.3 Operation on more than one type. A statement indicating which helicopters are
considered as one type for the purpose of:
(a) Flight crew scheduling; and
(b) Cabin crew scheduling.
11.4 Qualification requirements. A description of the required license, rating(s), qualification/

competency (e.g. for routes, aerodromes and role, etc), experience, training, checking and
recency for operations personnel to conduct their duties. Consideration must be given to the
helicopter type, kind of operation and composition of the crew (for specialized activities such as
offshore, mountains, heli ski and EMS).
11.4.1 Flight crew

(a) Pilot-in-Command;
(b) Co-pilot;
(c) Pilot under supervision;
(d) Flight Engineer
(e) Additional flight crew if required e.g. for HEMS/ Hoist Operations
(f) Operation on more than one type or variant.
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11.4.2 Cabin crew (applicable only for operations with helicopters of 19 seats or more)
(a) Cabin crew member;
(b) Additional cabin crew member and cabin crew member during familiarization flights;
(c) Operation on more than one type or variant.
11.4.3 Training, checking and supervision personnel

(a) For flight crew;
(b) For cabin crew.
11.4.4 Other operations personnel
11.5 Crew Health Precautions
11.5.1 The relevant regulations and guidance to crew members concerning health as specified
in CAR Section 5 Series F Part III including:
(a) Alcohol and other intoxicating liquor;
(b) Narcotics;
(c) Drugs;
(d) Sleeping tablets;
(e) Pharmaceutical preparations;
(f) Immunization;
(g) Scuba diving;
(h) Blood donation;
(i) Meal precautions prior to and during flight;
(j) Sleep and rest.
12. Specific instructions for the computation of the quantities of fuel and oil to be carried,
having regard to all circumstances of the operation including the possibility of the failure of the
power plant for single engine and one or more power plants for multi engine helicopter while en
route.
12.1 The methods by which the quantities of fuel and oil to be carried are determined and
monitored in flight. This section must also include instructions on the measurement and
distribution of the fluid carried on board. Such instructions must take account of all
circumstances likely to be encountered on the flight, including the possibility of in-flight re-
planning and of failure of one or more of the power plants for multi-engine helicopter. The
system for maintaining fuel and oil records must also be described.
Note : Information on determining fuel and oil supply can be found in CAR Section 8
Series H Part I
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13. The conditions under which oxygen shall be used and the amount of oxygen determined.
The operator shall specify and describe the type of equipment used such as bottles, mask,
etc., as well as the applicable limitations and the approval obtained.
13.1 An explanation of the conditions under which oxygen must be provided and used.
13.2 The oxygen requirements specified for:

(a) Flight crew;
(b) Cabin crew; and
(c) Passengers.
Note : Information on determining oxygen requirements can be found in CAR Section 8

Series H Part I
14. Instructions for preparation of load and trim sheets.
14.1 The general principles of mass and centre of gravity including:

(a) Definitions;
(b) Methods, procedures and responsibilities for preparation and acceptance of mass
and centre of gravity calculations;
(c) The policy for using either standard and/or actual masses;
(d) The method for determining the applicable passenger, baggage and cargo mass;
(e) The applicable passenger and baggage masses for various types of operations and
helicopter type;
(f) General instruction and information necessary for verification of the various types of
mass and balance documentation in use;
(g) Last Minute Changes procedures;
(h) Specific gravity of fuel and oil;
(i) Seating policy/procedures; and
(j) Standard load plans.
Note : Information on determining oxygen requirements can be found in CAR Section 8

Series D Part I
15. Instructions for the conduct and control of ground de-icing/ anti-icing operations.
Operator shall differentiate between the large majority of helicopters not cleared for flight in icing
conditions. In this case a simple information on basic de-icing on the ground is required. He
must also provide the limited icing criteria if the helicopter is certificated for flight in those
conditions as well as flying in icing conditions if properly certificated .
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15.1 A description of the de-icing and anti-icing policy and procedures for helicopters on the
ground. These shall include descriptions of the types and effects of icing and other
contaminants on helicopters whilst stationary, during ground movements and during take-off.
In addition, a description of the fluid types used must be given including:
(a) Proprietary or commercial names;
(b) Characteristics;
(c) Effects on helicopter performance;
(d) Hold-over times; and
(e) Precautions during usage.
16. The specifications for the operational flight plan
16.1 Procedures and responsibilities for the preparation and acceptance of the operational
flight plan. The use of the operational flight plan must be described including samples of the
operational flight plan formats in use. (Differentiate between VFR, Special VFR and IFR
procedures)
17. Standard operating procedures (SOP) for each phase of flight. Differentiate between
PC1/2/3 operations. Also differentiate between VFR, Special VFR and IFR procedures. A
simplified procedure for VFR and Special VFR operations shall be developed. The SOP should
contain
17.1 Flight Preparation Instructions. As applicable to the operation:
17.1.1 Minimum Flight Altitudes.
17.1.2 Criteria for determining the usability of aerodromes/heliports/helidecks.
17.1.3 Methods for the determination of heliport operating minima.
17.1.4 En-route Operating Minima for VFR Flights or VFR portions of a flight and, where single
engined helicopters are used, instructions for route selection with respect to the availability of
surfaces which permit a safe forced landing.
17.1.5 Presentation and Application of Aerodrome/heliport/helideck and En-route Operating

Minima
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17.1.6 Interpretation of meteorological information. Explanatory material on the decoding of
MET forecasts and MET reports relevant to the area of operations, including the
interpretation of conditional expressions.
17.1.7 Determination of the quantities of fuel and oil carried.
17.1.8 Mass and balance control.
17.1.9 Operational Flight Plan.
17.1.10 ATS Flight Plan. Procedures and responsibilities for the preparation and submission of
the air traffic services flight plan. Factors to be considered include the means of submission for
both individual and repetitive flight plans.
17.1.11 Operator's Helicopter Technical Log. The responsibilities and the use of the operator's
Helicopter Technical Log must be described, including samples of the format used.
17.1.12 List of documents, forms and additional information to be carried
17.2 Ground handling arrangement and procedures.
17.3 Flight Procedures
17.3.1 Take Off in PC 1/2/3
17.3.2 Take Off Flight Path in PC 1/2/3
17.3.3 Enroute when operating in PC 1/2/3
17.3.4 Approach and Landing in PC 1/2/3
17.3.5 VFR/ IFR Policy. A description of the policy for allowing flights to be made under VFR, or
of requiring flights to be made under IFR, or of changing from one to the other. (Information can
be found in CAR Section 9 Series C Part I).
17.3.6 Navigation Procedures. A description of all navigation procedures relevant to the type(s)
and area(s) of operation. Consideration must be given to:
(a) Standard navigational procedures including policy for carrying out independent cross-
checks of keyboard entries where these affect the flight path to be followed by the helicopter;
(b) RNAV. A description of the relevant RNAV procedures;
85


(c) In-flight re-planning; and
(d) Procedures in the event of system degradation.
17.3.7 Altimeter setting procedures
17.3.8 Policy and procedures for in-flight fuel management
17.3.9 Adverse and potentially hazardous atmospheric conditions. Procedures for operating
in, and/or avoiding, potentially hazardous atmospheric conditions including:
(a) Thunderstorms;
Note: Helicopters are not permitted to enter thunderstorms, they must either avoid them
or fly below.
(b) Icing conditions;
Note: Only a limited number of helicopters are certificated for flying in icing conditions;
(c) Turbulence;
(d) Windshear;
(e) Heavy precipitation;
(f) Sand storms;
(g) Mountain waves;
(h) Significant Temperature inversions;
(i) Sea state.
17.3.10 Wake Turbulence and Rotor Downwash. Wake turbulence and rotor downwash
separation, taking into account helicopter types, wind conditions and FATO size and
location. Special attention shall be given to the proximity of high building in congested areas.
17.4 All Weather Operations. A description of the operational procedures associated with All
Weather Operations (Only applicable for IFR certificated helicopters). (Information can be
found in CAR Section 8 Series H Part I).
17.5 Special Operations

(a) Offshore Operations
(b) Mountain Operations
(c) Aerial Work Operations
(d) HEMS Operations
Note: Special attention to be given when the helicopter is fitted with special equipment
which may affect the flight characteristics defined by the manufacturer, such as camera
mount, external loads.
17.6 Non revenue flights. Procedures and limitations for:

86


(a) Training flights;
(b) Test flights;
(c) Ferry flights;
(d) Demonstration flights; and
(e) Positioning flights
Note: The procedures should include the kind of persons who may be carried on such
non-revenue flights.
18. Instructions on the use of normal checklists and the timing of their Use.
When operating with a crew of two or more members instructions on the use of normal checks
lists and the timing of their use with details on the Silent Checks, Challenge and Response
Checks and the Verbal Checks.
19. Instructions on the maintenance of altitude awareness
19.1 A description to ensure that operations are only conducted along such routes or within
such areas for which:
(a) The performance of the helicopter used is adequate to comply with minimum flight
altitude requirements;
(b) Appropriate maps and charts are available. The operator shall provide a basic set of
maps and charts for VFR operation.
20. Instructions on the clarification and acceptance of ATC clearances, particularly where
terrain clearance is involved
20.1 Instructions to include conditions under which deviations from clearances may be
accepted.
21. Departure and approach briefings
21.1 Briefing procedures. Only applicable with a crew of two or more members.
22. Route, role and area familiarization
22.1 A description of the required qualification/ competency for routes and heliports.
23. Conditions required to commence or to continue an instrument approach (Only

applicable for IFR).
87


23.1 A description of procedures to be used under which decisions are taken to commence,
continue or discontinue an instrument approach
24. Instructions for the conduct of precision and non-precision instrument approach
procedures (Only applicable for IFR).
24.1 A description of the operational procedures associated with precision and non-precision
instrument approach procedures.
25 Allocation of flight crew duties and procedures for the management of crew workload
during night and IMC instrument approach and landing operations (Only applicable for IFR)
25.1 A description of the procedures for night and IMC instrument approaches and landing
operations taking in consideration all safety precautions.
26. Information and instructions relating to the interception of civil aircraft including:
a) procedures, as prescribed in ICAO Annex 2, for pilots-in-command of intercepted
aircraft; and
b) visual signals for use by intercepting and intercepted aircraft, as contained in ICAO
Annex 2.
26.1 Self explanatory. (Can be found in ICAO Annex 2)
27. Details of the accident prevention and flight safety program, including a statement
of safety policy and the responsibility of personnel
27.1 A description of the main aspects of the flight safety programme including;
a) Programmes to achieve and maintain risk awareness by all persons involved in
operations;
b) Evaluation of relevant information relating to accidents and incidents and the
promulgation of related information.
28. Information and instructions on the carriage of dangerous goods, including action to be
taken in the event of an emergency.
Note: Most helicopter operators do not transport dangerous goods and if this is the case
they shall specify it.
28.1 Information, instructions and general guidance on the transport of dangerous goods
including:
88


(a) Operator's policy on the transport of dangerous goods;
(b) Guidance on the requirements for acceptance, labelling, handling, stowage and
segregation of dangerous goods;
(c) Procedures for responding to emergency situations involving dangerous goods;
(d) Duties of all personnel involved; and
(e) Instructions on the carriage of the operator's employees.
28.2 The conditions under which weapons, munitions of war and sporting weapons may
be carried.
29. Security instruction and guidance
29.1 Security instructions and guidance of a non-confidential nature which must include the
authority and responsibilities of operations personnel. Policies and procedures for handling
and reporting crime on board such as unlawful interference, sabotage, bomb threats, and
hijacking must also be included.
29.2 A description of preventative security measures and training.
Note 1: Parts of the security instructions and guidance may be kept confidential.
Note 2: Operator shall develop a simplified procedure for small helicopters.
89

Section 10
(Helicopters)

30. The search procedure checklist provided
30.1 An operator shall ensure that there is on board a checklist of the procedures to
be followed in searching for a bomb in case of suspected sabotage. The checklist shall be
supported by guidance on a course of action to be taken should a bomb or suspicious object be
found. (Refer ICAO Doc 9811 AN/ 766).
Note: Operator shall develop a simplified procedure for small helicopters.
31. Instructions and training requirements for the use of Head-up Displays (HUD) or vision
systems (VS) equipment as applicable.
90
Section 11
Operations Manual Part B
(Helicopters)

SECTION 11 – OPERATIONS MANUAL PART B (HELICOPTERS)
Part B Aircraft Operating Information.
NOTE: When necessary information can be found in the Aircraft Flight Manual (AFM), a
reference to the manual including the para, is sufficient.
1. Certification limitations and operating limitations.
1.1 A description of the certified limitations and the applicable operational limitations
including:
(a) Certification status viz Category A or Category B;
(b) Passenger seating configuration for each helicopter type including a pictorial
presentation;
(c) Types of operation that are approved (e.g. PC1/2/3, IFR/VFR, CAT II/III, RNP Type,
flights in known icing conditions etc.);
(d) Crew composition;
(e) Mass and center of gravity;
(f) Speed limitations;
(g) Performance envelope(s) for conforming to PC 1/2/3;
(h) Wind limits;
(i) Performance limitations for applicable configurations;
(j) Slope;
(k) Airframe contamination;
(l) System limitations.
2. The normal, abnormal and emergency procedures to be used by the flight crew and the
checklists relating thereto (Only applicable with a crew of two or more members).
2.1 The normal procedures and duties assigned to the crew, the appropriate check-lists, the
system for use of the check-lists and a statement covering the necessary coordination
procedures between flight and cabin crew. The following normal procedures and duties must be
included:
(a) Pre-flight;
(b) Pre-departure;
c) Altimeter setting and checking;
d) Taxi, Take-Off and Take Off Path;
(e) Noise abatement;
91
Section 11
(Helicopters)

(f) En-route;
(g) Approach, Landing preparation and briefing;
(h) VFR Approach;
(i) IFR approach;
(j) Visual Approach and circling;
(k) Missed Approach;
(l) Normal Landing;
(m) Post Landing.
2.2 The emergency procedures and duties assigned to the crew, the appropriate
check-lists, the system for use of the check-lists and a statement covering the necessary
coordination procedures between flight and cabin crew. The following emergency procedures
and duties must be included:
(a) Crew Incapacitation;
(b) Fire and Smoke Drills;
(c) Lightning Strikes;
(d) Distress Communications and alerting ATC to Emergencies;
(e) Engine failure;
(f) System failures;
(g) Guidance for Diversion in case of Serious Technical Failure;
(h) AVAD warning;
(i) Windshear;
(j) Emergency Landing/Ditching;
(k) Main and tail rotor failure.
3. Flight planning data for pre-flight and in-flight planning.
3.1 Data and instructions necessary for preflight and in-flight planning. Where applicable,
procedures for engine(s) out operations and flights to isolated heliports must be included.
3.2 The method for calculating fuel needed for the various stages of flight.
4. Instructions and data for mass and balance calculations
4.1 Instructions and data for the calculation of the mass and balance including:
(a) Calculation system (e.g. Index system);
(b) Information and instructions for completion of mass and balance documentation,
including manual and computer generated types;
92
Section 11
(Helicopters)

(c) Limiting masses and centre of gravity for the types, variants or individual helicopters
used by the operator; and
(d) Dry Operating mass and corresponding centre of gravity or index.
5. Instructions for aircraft loading and securing of loads.
5.1 Procedures and provisions for loading and securing the load in the helicopter.
6. Aircraft systems, associated controls and instructions for their use.
6.1 A description of the helicopter systems, related controls and indications and operating
instructions.
7. The minimum equipment list for the helicopter types operated and specific operations
authorized.
7.1 The Minimum Equipment List (MEL) taking account of the helicopter types and variants
operated and the type(s)/area(s) of operation. The MEL must include the navigational equipment
and take into account the required navigation performance for the route and area of operation.
8. Checklist of emergency and safety equipment and instructions for its use.
9. Emergency evacuation procedures, including type-specific procedures, crew

coordination, assignment of crew’s emergency positions and the emergency duties assigned to
each crew member.
9.1 Instructions for preparation for emergency evacuation including crew coordination
and emergency station assignment.
9.2 Emergency evacuation procedures. A description of the duties of all members of

the crew for the rapid evacuation of a helicopter and the handling of the passengers in the event
of a forced landing, ditching or other emergency.
10. The normal, abnormal and emergency procedures to be used, the checklists relating
thereto and aircraft systems information as required.
10.1 Instructions of procedures for the coordination between flight and cabin crew under all
conditions.
93
Section 11
(Helicopters)

11. Survival and emergency equipment for different routes and the necessary
procedures to verify its normal functioning before takeoff, including procedures to determine
the required amount of oxygen and quantity available, for continuous flight above 10000 feet
and for mountains operations.
11.1 A list of the survival equipment to be carried for the routes to be flown and the
procedures for checking the serviceability of this equipment prior to take- off. Instructions
regarding the location, accessibility and use of survival and emergency equipment and its
associated check list(s) must also be included.
11.2 The procedure for determining the amount of oxygen required and the quantity that is
available. The flight profile and number of occupants.
12. The ground-air visual code for use by survivors, as contained in ICAO Annex 12.
94

Section 12
Operations Manual Part C
(Helicopters)

SECTION 12 – OPERATIONS MANUAL PART C (HELICOPTERS)
Part C Routes and Heliports.
1. A route guide to ensure that the flight crew will have, for each flight, information relating
to communication facilities, navigation aids, aerodromes/heliports helidecks, instrument
approaches, instrument arrivals and instrument departures as applicable for the operation, and
such other information as the operator may deem necessary for the proper conduct of flight
operations.
1.1 A Jeppesen manual is a good example of a route guide.
1.2 Description and limitations for offshore helidecks must be included, if offshore operations
are performed by the operator.
2. The minimum flight altitudes for each route to be flown.
3. Heliport/helideck operating minima for each of the heliport/helideck that are likely to be
used as heliport/helideck of intended landing or as alternate heliports.
4. The increase of heliport/helideck operating minima in case of degradation of

approach or heliport facilities.
5. Instruction for the use of aerodrome operating minima for instrument approaches
applicable to the use of HUD and VS.
.
Note : For Part C of the Operations Manual, material produced by the operator may be
supplemented with or substituted by applicable Route Guide material produced by a
specialized professional company.
95
Section 13
Operations Manual Part D
(Helicopters)

SECTION 13 – OPERATIONS MANUAL PART D (HELICOPTERS)
Part D Training
1. Details of flight crew training programme.
1.1 Training syllabi and checking programmes for flight crew.
1.1.1 Conversion training which must include:

(a) Type rating course (if changing to a new type);
(b) Operators course (if changing to a new operator);
(c) Line flying under supervision; and
(d) Crew resource management training.
1.1.2 Recurrent training and checking which must include:

(a) Type or variant of helicopter on which the crewmember is certificated to operate;
(b) Ground refresher training;
(c) Helicopter/ flight simulator training;
(d) Emergency and safety equipment training and checking;
(e) CRM training;
(f) Line checks; and
(g) Training for specific operations, mountain flying, off-shore flying.
1.1.3 Route/ Role/ Area competence qualification.
1.1.4 Special training for special operations viz HEMS, winching, external load.
2. Details of cabin crew duties training programme.
2.1 Training syllabi and checking programmes for cabin crew including:
(a) Initial training;
(b) Conversion and difference training;
(c) Recurrent training; and
(d) Refresher training.
96
Section 13
Operations Manual Part D
(Helicopters)

3. Details of the flight operations officer/ flight dispatcher training program when
employed in conjunction with a method of flight supervision. A simplified procedure shall be
developed by operators having only a small number of helicopters.
3.1 Training syllabi and checking programmes for all relevant items pertaining to their duties.
Note: The above training programs shall include the following procedures:
a) Procedures for training and checking;

b) Procedures to be applied in the event that personnel do not achieve or maintain
the required standards;
c) Procedures to ensure that abnormal or emergency situations requiring the
application of part of or all of abnormal or emergency procedures and simulation
of IMC by artificial means, are not simulated during commercial air transportation
flights; and
d) Description of documents to be stored and storage period.
97

Operations Manual Appendix 1
Qualifications And Level Of Experience
Nominated Post Holders

APPENDIX 1 - QUALIFICATIONS AND LEVEL OF EXPERIENCE NOMINATED
POST HOLDERS
1. Nomination of Post Holders
Nominated post holders must satisfy DGCA, India that they possess the appropriate
experience and licensing requirements (if applicable) which are listed below.
In particular cases (as an exception) the DGCA, may accept a nomination which
does not meet requirements in full. In such a circumstance the nominee should be
able to demonstrate his experience /qualifications which the Authority will accept as
been comparable. Such acceptance will depend upon the ability of nominee to
perform effectively the functions associated with the post and the scale of operation.
The nominated post holders should have practical experience and expertise in the
application of aviation safety standards and safe operating practices.
To enable the DGCA, India to clearly identify the persons responsible for different
aspects of the operation, the applicant must nominate and seek approval for those
personnel selected for following positions. The nomination shall be accompanied by
a complete and accurate resume of the person nominated.
Any subsequent change in approved Nominated post holders should be effected

only with the approval of DGCA, India.
1.1 Accountable Manager (General Manager / Chief Executive Officer)

Responsible for the overall functioning of the operation, who has corporate
authority to ensure that all operations and maintenance activities can be financed
and carried out to the standard required by the DGCA, India.
1.2 Director Flight Operations

Responsible for the conduct and standard of flight operations
1.3 Director Engineering and Maintenance

Responsible for the conduct and standard of engineering and maintenance
1.4 Director Training
Responsible for the conduct and standards for all training as required in Operations
Manual Part D, for persons involved with aircraft operations
98


1.5 Director Ground Operations
Responsible for the conduct and standard of ground operations.
1.6 Director airline security
Responsible for the standard of airline security
1.7 Director in fight services (cabin safety)
Responsible for cabin crew (cabin safety functions). This post holder shall function
under the authority of the Director Flight Operations.
1.8 Director Quality
Responsible for the airline quality system
1.9 Director Safety management (SMS)
Responsible for the airline Safety Management system
1.10 Director Safety
Responsible for the airline safety
1.11 Chief pilots for each fleet
Responsible for the safe operation of an aircraft fleet
Some of the above positions may be combined, depending on the size and
complexity of the Operation, if the management structure is acceptable to DGCA.
It is not obligatory to use the titles above; however, the offices responsible for the
duties listed in paragraph above must be clearly identified.
As the qualifications and level of experience of the nominated post holders will vary
according to the scope and size of the proposed operation, DGCA Inspectors will
use judgment in deciding whether or not particular experience and qualifications are
acceptable.
2. Desirable qualifications of nominated post holders
2.1 Accountable Manager (General Manager / Chief Executive Officer)
To be agreed with DGCA, India.

99


2.2 Director Flight Operations
The nominee shall have at least the following or comparable qualifications.
(a) 2000 hours flight time in operations identical or substantially similar to

those proposed
(b) 1000 hours in command of aircraft of the same type or a type substantially
similar to the major type of aircraft proposed to be operated
(c) DGCA License, rating(s) appropriate to the proposed category of
operation
(d) Before the commencement of revenue services, hold a P1 endorsement on
the
major type of aircraft proposed to be operated. Should the fleet change in
the
future, the head of line operations must maintain an endorsement
on at least one major type in current operation.(Note: it is not necessary that
the head of line operations actually operates the company’s aircraft in
revenue service, although the person appointed may choose to do. The
requirement is that the head of line operations be personally experienced in
the manner in which the company requires its major type of aircraft to be
operated)
(e) The candidate’s performance within the past 5 years, should be such that
there is no doubt as to his character , integrity or judgment in relation to
flight operations. He should also have a history of maintenance of and
compliance with regulatory requirements.
2.3 Director Engineering and Maintenance
(a) The Head of Maintenance / Engineering or Director Maintenance

(as
applicable), is responsible to the DGCA for ensuring that the terms and
conditions stipulated in the MCM approved by the DGCA are complied with.
This will guarantee that responsibility for taking corrective action for any
deficiencies that will be identified by the DGCA is vested at the highest level
in the organization management structure, thus ensuring that the executive
authority is in place for safe practices.
(b) The holder of this position should be approved by the DGCA and it must be
filled with an officer who satisfies the following requirements:
100

Operations Manual
Appendix 1
Qualifications And Level Of
Experience Nominated Post Holders

(i) Has a minimum of 10 years experience in the aviation field acceptable

to the DGCA of which five years should be at a supervisory level.
(ii) Pass the Air Legislation examination for AMEs and has proven
knowledge in airworthiness regulatory systems in force and knowledge
to apply those requirements in managing civil aviation activities.
2.4 Director Training
(a) 1000 hours flight time in operations identical or substantially similar to

those proposed
(b) 1000 hours in command of aircraft of the same type or substantially similar
to those proposed to be operated.
(c) 500 hours as an unrestricted check pilot on the same type of aircraft or an
aircraft substantially
(d) Hold a license and rating(s) appropriate to the proposed operations
(e) Shall have held an examiner approval in the preceding 5 years on one of types of aircraft
to be operated, and
(f) The candidate’s performance within the past 5 years should be such that
there is no doubt as to his character, integrity or judgment in relation to
flight operations and maintenance of regulatory requirements.
2.5 Director Ground Operations
2.6 Director Airline Security
To be agreed with BCAS, India
2.7 Director in fight services (cabin safety)
(a) Two years experience in a reputed airline as a manager in In-flight services

section; or
(b) Five years experience as an instructor handling cabin crew in an airline; or
(c) Person acceptable to the Authority with knowledge in related regulations
pertaining to aviation.
101


2.8 Director Quality
(a) The Manager Quality Assurance is responsible to CEO to manage the

Quality
standards of the organization, administer and monitor the standards
necessary to ensure full compliance with the terms of approval. Vest all
requirements pertaining to the airworthiness of aircraft, its equipment and
supporting facility.
(b) The position should be filled with a person holding the following
qualifications and he/she shall be acceptable to the DGCA.
(c) Has a minimum of 7 years of aviation maintenance experience acceptable
to
the DGCA of which 3 years should be at a supervisory level in civil aircraft
maintenance discipline.
(i) Hold or has held an AME licence for a period more than three years and
(ii) Has had at least three years of diversified maintenance experience on
large aircraft with an Air Carrier or Approved Maintenance
organization.
(iii) Holder of at least type Approvals to certify the aircraft operated by the
prospective air operator.
(iv) Awarded with a course certificate to cover Airworthiness Management
course for a period not less than 3 weeks and is acceptable to the DGCA.
(v) Should have qualified Quality Assurance Inspectors working under him,
who holds necessary type approvals to carryout quality functions on all
types of aircraft operating under the AOP.
2.9 Director Safety Management Systems
2.10 Director Safety
To be agreed with DGCA, India
2.10 Chief pilots for each fleet
To be agreed with DGCA, India
102

Operations Manual Checklist 01A
Assessment Of Operations Manual –
Part A (Aeroplanes)

CHECKLIST – 01A ASSESMENT OF OPERATIONS MANUAL - PART A

(AEROPLANES)
This Check List is to be used by Flight Operations Inspectors to assess the
Operations Manual Part A submitted by the Operator.
Name of the Operator:
List all manuals submitted by the Operator complementing the requirements of Operations
Manual Part A with revision number and effective date
Sl No. Manual Revision
no./Effective
date
1. Operations Manual Part A xx/dd-mm-yy
2.
3.
4.
5.
6.
7.
8.
Check that items listed below are incorporated in the Operators’ Manuals if applicable.
Fill the Satisfactory / Unsatisfactory column. If Unsatisfactory a remark is required
For provisions requiring mandatory approval “Approval” is annotated in the remarks
column. All other provisions need technical evaluation. The “Approval” provisions
will be transferred to the approval page as per CAR Section 8 Series O Part VII
(Annexure). For provisions requiring airworthiness, cabin safety or dangerous goods
directorate/division input, the FOI will process after input from respective
directorate/division. The FOI needs to refer to Section 6 of CAP 8100 for contents of
OM Part A
Sl Provision Remarks Satisfactory/
No. Not
Satisfactory/
Not Appl
1. OM A 1
2. OM A 2 Approval
3. OM A 3 Approval
4. OM A 4 Approval
5. OM A 5
6. OM A 6 Approval
7. OM A 7 Approval
8. OM A 8
9. OM A 9
10. OM A 10
103

Part A (Aeroplanes)

11. OM A 11
12. OM A 12
13. OM A 13
14. OM A 14
15. OM A 15
16. OM A 16
17. OM A 17
18. OM A 18
19. OM A 19
20. OM A 20
21. OM A 21
22. OM A 22
23. OM A 23
24. OM A 24 Approval
25 OM A 25
26. OM A 26
27. OM A 27
28. OM A 28
29. OM A 29
30. OM A 30
31. OM A 31
32. OM A 32
33. OM A 33
34. OM A 34
35. OM A 35
36. OM A 36
37. OM A 37
38. OM A 38
39. RVSM, PBN, Approval
40. MNPS Approval
41. ETOPS/EDTO Approval
42. Single pilot Night IFR Approval
43. Single engine Night/IMC Approval
General remarks:
Signature of Flight Operations Inspector:
Name of Flight Operations Inspector:
Date:
104

Part B (Aeroplanes)

CHECKLIST – 02A ASSESMENT OF OPERATIONS MANUAL - PART B

(AEROPLANES)
Operations Manual Part B submitted by the Operator.
Manual Part B with revision number and effective date
no./Effective
date
1. Operations Manual Part B xx/dd-mm-yy
2.
3.
4.
5.
6.
7.
8.
OM Part B
No. Not
Satisfactory/
Not Appl
1. OM B 1
2. OM B 2
3. OM B 3
4. OM B 4
5. OM B 5
6. OM B 6
7. OM B 7
8. OM B 8
9. OM B 9 Approval
10. OM B 10
105

Part B (Aeroplanes)

11. OM B 11
12. OM B 12
13. OM B 13
14. OM B 14
15. AOM addl Approval
safety margin
16.
17.
18.
19.
20.
General remarks:
Date:
106

Part C (Aeroplanes)

CHECKLIST – 03A ASSESMENT OF OPERATIONS MANUAL - PART C

(AEROPLANES)
Operations Manual Part C submitted by the Operator.
Manual Part C with revision number and effective date
no./Effective
date
1. Operations Manual Part C xx/dd-mm-yy
2.
3.
4.
5.
OM Part C
No. Not
Satisfactory/
Not Appl
1. OM C 1
2. OM C 2
3. OM C 3
4. OM C 4
5. OM C 5
6.
7.
8.
General remarks:
Date:
107

Part D (Aeroplanes)

CHECKLIST – 04A ASSESMENT OF OPERATIONS MANUAL - PART D

(AEROPLANES)
Operations Manual Part D submitted by the Operator.
Manual Part D with revision number and effective date
no./Effective
date
1. Operations Manual Part D xx/dd-mm-yy
2.
3.
4.
5.
OM Part D
Sl No Provision Remarks Satisfactory/
Not
Satisfactory/
Not Appl
1. OM D 1 Approval
2. OM D 2 Approval
3. OM D 3 Approval
4. Use of FSTD Approval
5. Training in DG Approval
6.
7.
8.
General remarks:
Date:
108

Operations Manual Checklist 01H
Assessment Of Operations Manual – November
Revision 1
Part A (Helicopters) 2014

CHECKLIST – 01H ASSESSMENT OF OPERATIONS MANUAL - PART A

(HELICOPTERS)
Operations Manual Part A submitted by the Operator.
Manual Part A with revision number and effective date
Sl No. Manual Revision no./Effective
date
1. Operations Manual Part A xx/dd-mm-yy
2.
3.
4.
5.
6.
7.
8.
For provisions requiring mandatory approval “Approval” is annotated in the remarks column.
All other provisions need technical evaluation. The “Approval” provisions will be transferred to
the approval page as per CAR Section 8 Series O Part VII (Annexure). For provisions requiring
airworthiness, cabin safety or dangerous goods directorate/division input, the FOI will process
after input from respective directorate/division. The FOI needs to refer to Section 10 of CAP 8100
for contents of OM Part A
No. Not Satisfactory/Not
Appl
1. OM A 1
2. OM A 2 Approval
3. OM A 3 Approval
4. OM A 4
5. OM A 5 Approval
6. OM A 6 Approval
7. OM A 7 Approval
8. OM A 8
9. OM A 9
10. OM A 10
11. OM A 11
12. OM A 12
13. OM A 13
109

Revision 1
Part A (Helicopters) 2014

14. OM A 14
15. OM A 15
16. OM A 16
17. OM A 17
18. OM A 18
19. OM A 19
20. OM A 20
21. OM A 21
22. OM A 22
23. OM A 23
24. OM A 24
25 OM A 25
26. OM A 26
27. OM A 27
28. OM A 28
29. OM A 29
30. OM A 30
31. OM A 31
32. PBN Approval
33.
34.
35.
36.
37.
38.
General remarks:
Date:
110

Revision 1
Part B (Helicopters) 2014

CHECKLIST – 02H ASSESMENT OF OPERATIONS MANUAL - PART B

(HELICOPTERS)
Operations Manual Part B submitted by the Operator.
Manual Part B with revision number and effective date
date
1. Operations Manual Part B xx/dd-mm-yy
2.
3.
4.
5.
6.
7.
8.
For provisions requiring mandatory approval “Approval” is annotated in the remarks column. All
other provisions need technical evaluation. The “Approval” provisions will be transferred to the
approval page as per CAR Section 8 Series O Part VII (Annexure). For provisions requiring
after input from respective directorate/division. The FOI needs to refer to Section 11 of CAP 8100
for contents of OM Part B
No. Not Satisfactory/ Not
Appl
1. OM B 1
2. OM B 2
3. OM B 3
4. OM B 4
5. OM B 5
6. OM B 6
7. OM B 7
8. OM B 8
9. OM B 9 Approval
10. OM B 10
11. OM B 11
12. OM B 12
13.
111

Revision 1
Part B (Helicopters) 2014

14.
15.
16.
17.
18.
19.
20.
General remarks:
Date:
112

Part C (Helicopters)

CHECKLIST – 03H ASSESMENT OF OPERATIONS MANUAL - PART C

(HELICOPTERS)
Operations Manual Part C submitted by the Operator.
List all manuals submitted by the Operator complementing the requirements of
Operations Manual Part C with revision number and effective date
date
1. Operations Manual Part C xx/dd-mm-yy
2.
3.
4.
5.
after input from respective directorate/division. The FOI needs to refer to Section 12 of CAP
8100 for contents of OM Part C
No. Not Satisfactory/Not
Appl
1. OM C 1
2. OM C 2
3. OM C 3
4. OM C 4
5. OM C 5
6.
7.
8.
General remarks:

Date:
113

Part D (Helicopters)

CHECKLIST – 04H ASSESMENT OF OPERATIONS MANUAL - PART D

(HELICOPTERS)
Operations Manual Part D submitted by the Operator.
List all manuals submitted by the Operator complementing the requirements of
Operations Manual Part D with revision number and effective date
date
1. Operations Manual Part D xx/dd-mm-yy
2.
3.
4.
5.
after input from respective directorate/division. The FOI needs to refer to Section 13 of CAP
8100 for contents of OM Part D
Sl No Provision Remarks Satisfactory/
Not Satisfactory/ Not
Appl
1. OM D 1 Approval
2. OM D 2 Approval
3. OM D 3 Approval
4. Use of FSTD Approval
5. Training in DG Approval
6.
7.
General remarks:

Date:
114

Annexure
Approval Page for Operations
Manual

ANNEXURE 1 - APPROVAL PAGE FOR AEROPLANE OPERATIONS MANUAL
Name of Operator:
In accordance with CAR Section 8 Series O Part VII, the following contents of the Operations Manual are
approved
Sl Provision CAR Reference Operations Manual Reference
No (Sec, Series,Part) Chapter/Section Revision No
/Pages and Date
1 Method for establishing minimum flight 8,O,II & 9,R,I
altitudes
2. Method for determining aerodrome operating 8,O,II & 8,C,I
minima
3. Additional requirements for single 8,O,II
pilot operations under instrument
flight rules (IFR) at night
4. Flight time, flight duty periods and rest periods 7,J,I/II/III
5. Specific extended range operations 8,O,II & 8,S,I
6. Additional requirements for 8,O,II
operations of single-engine
turbine powered aeroplanes at
night and/or in instrument
meteorological conditions (IMC)
7. Aircraft-specific minimum equipment list 8,O,II & 2,B,I
(MEL)
8. Performance-based navigation operations 8,O,II & 8,S,IV
9. MNPS operations 8,O,II & 8,S,III
10. RVSM operations 8,O,II & 8,S,II
11. Procedures for electronic navigation data 8,O,II & 8,S,IV
management
12. Flight crew training programmes 8,O,II & 8,F,II
13. Training in the transport of dangerous goods 8,O,II, 8,F,II &
11,C,I
14. Aerodrome additional safety margin 8,O,II & 8,C,I
15. Pilot-in-command area, route and 8,O,II & 8,F,II
aerodrome qualifications
16. Use of flight simulation training devices 8,O,II
17. Method of control and supervision of flight 8,O,II
operations
18. Cabin attendant training programmes 8,O,II & 7,M,I
115

Annexure
Manual

Name of Operator:
Conditions:
a) Other elements in CAR Section 8 Series O Part VII , which are not covered in the above list, but
require DGCA approval, shall be issued with a letter of approval.
b) Elements which do not require specific approval are therefore accepted, provided they do not
contravene with any applicable regulations.
c) Operations Manual Part B and C, issued by aircraft manufacturer or approved organisation, shall
be amended or revised so that the instruction and information contained therein are kept up to
date. If the revisions of these manual affect any of the approval element, notification and approval
from DGCA is required.
d) This page (s) is an Official Approval Document and shall be incorporated into the Operations
Manual.
Signature of Chief Flight Operations Inspector:
Name of Chief Flight Operations Inspector:
Date:
116

Annexure
Manual

ANNEXURE 2 - APPROVAL PAGE FOR HELICOPTER OPERATIONS MANUAL
Name of Operator:
In accordance with CAR Section 8 Series O Part VII, the following contents of the Operations Manual are
approved
Sl Provision CAR Reference Operations Manual Reference
No (Sec, Series,Part)
Chapter/Sectio Revision No
n/Pages and Date
1 Method for establishing minimum flight 8,H,I & 9,R,I
altitudes
2. Method for determining aerodrome operating 8,H,I
minima
3. Conditions for Operations in 8,H,I
Performance Class 1/2/3
4. Flight time, flight duty periods and rest periods 7,J,II
5. All Weather Operations (For IFR Certified 8,H,I
helicopters)
6. Method of control and supervision of flight 8,H,I
operations
7. Aircraft-specific minimum 2,B,I
equipment list
8. Flight crew training programmes 8,H,I
9. Pilot-in-command area, route and role 8,H,I
qualifications
10. Cabin crew training programmes 7,M,I
11. Training in the transport of dangerous goods 11,C,I
12. Performance-based navigation 8,S,IV
117

Annexure
Manual

Name of
Operator:
Conditions:
e) Other elements in CAR Section 8 Series O Part VII , which are not covered in the above list,
but require DGCA approval, shall be issued with a letter of approval.
f) Elements which do not require specific approval are therefore accepted, provided they do not
contravene with any applicable regulations.
g) Operations Manual Part B and C, issued by aircraft manufacturer or approved organisation,
shall be amended or revised so that the instruction and information contained therein are kept
up to date. If the revisions of these manual affect any of the approval element, notification and
approval from DGCA is required.
h) This page (s) is an Official Approval Document and shall be incorporated into the Operations
Manual.
Signature of Chief Flight Operations Inspector:
Name of Chief Flight Operations Inspector:
Date:
118

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Approved by the Director General of Civil Aviation

First Edition – 2013

Directorate General of Civil Aviation, India

Flight Standards Directorate, DGCA, India is responsible to ensure

Amendments to this manual are promulgated by means of revisions issued whenever

REVISION NUMBER DATE ENTERED ENTERED BY

Rev 0 14 Jun 2013 FSD, DGCA

LIST OF EFFECTIVE PAGES

79 1 23 Nov 2014 101 0 14 Jun 2013

Revision Number Particulars of Revision Effective Date

• Guidance to Operators for Preparation

This Manual is published by DGCA, India and includes

LIST OF EFFECTIVE PAGES..................................................................................................... 2

SECTION 2 - GENERAL RULES FOR THE PREPARATION OF OPERATIONS MANUAL.. 32

SECTION 3 - ADMINISTRATION OF THE OPERATIONS MANUAL .................................... 36

SECTION 4- REQUIRED TECHNICAL SAFETY EVALUATIONS .................................... 41

52SECTION 5 - STRUCTURE OF THE OPERATIONS MANUAL......................................... 52

SECTION 6 - OPERATIONS MANUAL PART A (AEROPLANES) .......................................... 53

CAT IIIA Category IIIA

ETOPS Extended range operations by turbine-engine aeroplanes

N2 High pressure compressor speed (two-stage compressor); intermediate

N3 High pressure compressor speed (three stage compressor)

RVR Runway visual range

SOP Standard operating procedures

STOL Short take-off and landing

Following definitions shall apply to all users of this manual.

Aerodrome Operating Minima: The limits of usability of an aerodrome for:

a) take-off, expressed in terms of runway visual range and / or visibility and, if

b) landing in 2 D i n s t r u m e n t approach operations, expressed in terms of visibility

c) landing in 3D instrument approach operations, expressed in terms of visibility and/or

Aircraft Operating Manual:A manual, acceptable to the DGCA containing normal,

Air operator Permit/ certificate (AOC):A Permit /Certificate authorizing an operator to

Airworthy:The status of an aircraft, engine, propeller or part when it conforms to its

Alternate aerodrome:An aerodrome to which an aircraft may proceed when it

Take-off alternate. An alternate aerodrome at which an aircraft would be able toland

Destination alternate. An alternate aerodrome at which an aircraft would be able to land

Combined vision system (CVS). A system to display images from a combination of an

Note.— Area navigation includes performance-based navigation as well as other

Commercial air transport operation: An aircraft operation involving the transport of

Configuration deviation list (CDL):A list established by the organization

Crew member: A person assigned by an operator to duty on an aircraft during a flight

Cruising level: A level maintained during a significant portion of a flight.

Dangerous goods: Articles or substances which are capable of posing a risk to

Decision altitude/height (DA/H):A specified altitude or height in a 3D instrument approach

Extended diversion time operations (EDTO).Any operation by an aeroplane with two

Note.— Attachment D to Annex 6 Part I contains guidance on EDTO critical fuel

EDTO-significant system. An aeroplane system whose failure or degradation could

Emergency locator transmitter (ELT):A generic term describing equipment which

Automatic fixed ELT (ELT(AF)):An automatically activated ELT which is permanently

Automatic portable ELT (ELT(AP)). An automatically activated ELT which is rigidly

Survival ELT (ELT(S)). An ELT which is removable from an aircraft, stowed so as to

Fatigue: A physiological state of reduced mental or physical performance capability

Final approach segment (FAS). That segment of an instrument approach

Flight manual: A manual, associated with the certificate of airworthiness, containing

Flight operations officer/flight dispatcher:A person designated by the operator to

Flight plan:Specified information provided to air traffic services units, relative to an

Flight safety documents system:A set of interrelated documentation established by

A flight simulator, which provides an accurate representation of the flight deck of a

General aviation operation:An aircraft operation other than a commercial air

Human Factors Principles:Principles which apply to aeronautical design,

Human performance:Human capabilities and limitations which have an impact on the

Instrument meteorological conditions (IMC):Meteorological conditions expressed in

Instrument approach operations. An approach and landing using instruments for