Speak with evidence

-From Kathy
 Missing remark Issue:

This means there is missing class remark,

if don’t leave remark, you will not be paid

Solution:

1. Send me class time

2. Send me classid
3. Pls open this class remark for me.

Example:

1. Class time: 2019-07-01 14:00

Notice: no need for long explanation, I know there is really 2. Classid: 24710460
different kind of reason, or only send me the screenshot of 3. Pls open this class remark for me
the class table, no reply
 Wrong lesson material in classin
Solution:

Step 1: Take screenshot the same

as the left one
Step 2: must click CS button
As the proof you have tried to
solve this problem
Step 3: Try to open the
lesson material in tutor
website and then use this
scissors to click hide window
when taking screenshot,
upload the lesson in the form
of picture no need to open
file in classin

Notice: Keep the screenshot in your computer, no need to send to me directly, when there is tutor problem
cancellation you can send to me to dispute this one
 Can’t open material in classin
Solution:

Step 1: Take screenshot

the same as the left one

Step 2: must click CS button

As the proof you have tried to
solve this problem

Step 3：Open the lesson

material in tutor website
and then use this scissors
to click hide window when
taking screenshot, upload
the lesson in the form of
picture no need to open
file in classin

Notice: Keep the screenshot in your computer, no need to send to me directly, when there is tutor problem
cancellation you can send to me to dispute this one
 Wrong lesson material in tutor website cause tutor problem to cancel
Solution:

Step 1: Take screenshot the same

as the left one

Step 2: must click CS button

As the proof you have tried to
solve this problem

Step 3: Have a free talk or review

The lesson the student has finished
Before, don’t wait there do
nothing

Notice: Keep the screenshot in your computer, no need to send to me directly, when there is tutor problem
cancellation you can send to me to dispute this one
 No highlight yellow lesson material in tutor website

Solution:

Step 1: Take screenshot

the same as the left one

Step 2: must click CS button

As the proof you have tried to
solve this problem

Step 3: Have a free talk or review

The lesson the student has finished
Before, don’t wait there do
nothing

Notice: Keep the screenshot in your computer, no need to send to me directly, when there is tutor problem
cancellation you can send to me to dispute this one
Student Absent but you can’t upload the screenshot to system
Screenshot 1: wait in the classroom over than 16 minutes
Solution:

1. Offer me the screenshot as is shown

in the left side
2. Offer me the class time
3.Pls mark the student absent

Example:

1.Screenshot wait in the classroom

for 16 minutes
2. Class time: 2019-07-09 16:30
3.Pls mark the student absent

Notice: No need for long explanation, I know

there is really different kind of reason, or only
send me the screenshot without class time, no
reply
 Can’t open Classin needs to offer screenshots
Step 1: the problem that you can’t log in classin Step 2: Your connection Speed test

Step 3: TM I can’t open classin for the class at detailed class time Notice: screenshot must have correct time as
proof, no need for long explanation to me.
 Can’t enter in the classroom needs to offer screenshots
Step 1: the problem that you can’t enter in classroom Step 2: Your connection Speed test

Notice: screenshot must have correct

Step 3: TM I can’t enter in class room for the class at detailed class time time as proof, no need for long
explanation to me.
 Can’t enter in the classroom needs to offer screenshots
Step 1: the problem that you can’t enter in classroom Step 2: Your connection Speed test

Notice: screenshot must have correct

Step 3: TM I can’t enter in class room for the class at detailed class time time as proof, no need for long
explanation to me.
 Can’t open Acadsoc website needs to offer screenshots
Step 1: the problem that you can’t log in website Step 2: Your connection Speed test

Step 3: TM I can’t log in the tutor website for the class at detailed class time Notice: screenshot must have correct
time as proof, no need for long
explanation to me.
No I’m ready button or late clock in

Solution:

This is a usual system bug for now, no need to

send message to to explain this atmosphere,
what you need to do is when you see there is late
shift clock in penalty, ask me to remove

Example:

TM, I miss the clock in button yesterday, below is

the screenshot of the late shift clock in penalty,
Pls remove