Questionnaire

1. Are you aware of HP Re-fuel?

➢ Yes
➢ No
2. How were you made aware of it?
➢ Advertisement
➢ Radio
➢ Hoarding
➢ Retail Outlets (personnel, prompting by FSM)
3. Are you currently using it?
➢ Yes
➢ No
4. How satisfied are or were you with HP-Refuel?
➢ Highly satisfied
➢ Satisfied
➢ Okay
➢ Dissatisfied
➢ Highly dissatisfied
5. If you are not using or dissatisfied then what are the reasons?
➢ Not aware of the product
➢ Used it and found not helpful
➢ Using Other UPIs or similar products of HP
6. If using other similar products of HP or UPIs then which are they?
➢ Paytm
➢ Phone Pe
➢ Other wallets.
7. Were you aware of the HP-Refuel campaign?
➢ Yes
➢ No
8. Were you aware of the tie up with payback and it’s benefits?
➢ Yes
➢ No
9. If yes then how much did it benefited you?
➢ Very much
➢ Okay
➢ Not much
10. Any suggestions you would want to give for HP-Refuel?

11. What features would you like to have in future products?(optional)