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Case Study: Total Quality: Management (TQM)
Case Study: Total Quality: Management (TQM)
Management [TQM]
Submitted by:
Group 1
Mary Joy P. Pastor
Jessie Oraa
Submitted to:
Ma’am Anne Saboya
INTRODUCTION
Background
Productivity Problem
Management team recognized the need to change the
productivity system.
Increasingly aggressive competition.
Expectationally low turnover by national regional standards.
The prolonged recession in commercial and residential
construction had put the in vulnerable position.
The Process
The first step was to perform TQM readiness assessment.
The next step was to communicate the vision to every
employees in the company.
The next step was to organize the steering committee and train
the management team.
Increase in Productivity