EG Quality Services, Inc.

Quality Systems Management

Corrective and Preventive Actions Revision 10/28/2007
Process Owner (s): Quality Manager Approved by: Management Representative

Inputs (Upstream Process Steps Outputs / Records Task Description

Processes) (Activities) (Downstream Processes) (Who, What, When and How)
1 CA and PA opportunities, and opportunities for continua
Pertinent information is improvement are identified by customer requests,
Issues arise that suggestions by employees, review of Key Indicators an
forwarded to the Quality
need to be resolved as a result of internal quality system audits. CAR’s are
Manager
managed by the Quality Manager.

2 The Quality Manager reviews or assigns responsibility t

review the CAR.
Quality Manager
reviews infomation

3 Quality Manager assigns corrective actions to

appropriate personnel.
Assign Corrective
Action to personnel

4 Quality Manager follows up on all CAR's to assure

effective and timely responses to issues.
Corrective action follow
up

5 Close CAR. Review for possible Preventive Action

opportunities
File
Completed CAR CAR closure

6 Management Representative and/or Senior Manageme

determines if actions taken to resolved could potentially
Potential PA? help other areas of the business (spread the knowledge
or improvement).

7 The Management Representative assigns responsibility

and authority to identify and remove causes of potential
Assign Preventive nonconformances. The assigned person (or persons)
Action to personnel reviews the assigned opportunity using appropriate
statistical and problem solving methods.

8 A review of all corrective and preventive actions is

Completed PAR Management review performed by Senior Management to verify permanence
Results to Management and effectiveness. If additional action is required, the
documented on C.I. meeting minutes
Review Meeting problem re-enters the corrective action system.
Log

Responsibilities: The Senior Management is responsible for directing the Process Objectives / Measurable:
problem solving procedure and for ensuring that Assure effective closure of issues and
corrective and preventive actions are effective and prevent recurring issues.
permanent.

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