Organization: Oracle Solution Engineering, North America Sales Engineering and Customer

Success

Position: Customer Success Manager, NATD Sales Engineering Center: Bangalore

Oracle Job Code: 103310/IC1/Associate Customer Success Manager

Organization Description

Cloud Customer Success Managers are advocates that personalize Oracle’s PaaS and IaaS
customers’ journey to the Oracle Public Cloud. These cloud practitioners have deep expertise on
Oracle's Public Cloud, and derive insights from over one thousand Oracle Public Cloud Customers.
Their services are included in all Oracle Public Cloud subscriptions at no additional expense to the
customer.

The objective of the Customer Success Manager is to maximize Customer retention and success
while also driving increased subscription revenue. In this role, you will work remotely with
customers on the lower segment of the installed base in a proactive and reactive mode. You will
help our customers to obtain all suitable information needed in order to use and adopt our
applications successfully.

You will work towards individual annual targets for driving the renewal of your customer’s
subscriptions and work closely with sales and Regional CSM teams to enable further adoption of
Oracle products within the installed customer base.

The Customer Success team will be required to build strong customer relationships to drive
customer adoption and satisfaction to ensure customer retention, drive expansion and minimize
cancellations. Success will be achieved through effectively managing all customer related
activities throughout the customer’s lifecycle, from sign up to renewal remotely.

You are passionate and committed to ensure all suitable resources needed to make our
customers successful are available via our customer portal and/or direct to the customer via the
available systems or automated processes.

Candidate Requirements

 Consistently excellent academic track record

 Strong analytical capabilities
 Experience conceptualizing or developing independent projects during the academic
tenure
 Awareness of programming languages and software development methodologies and
frameworks
 Excellent communication skills
  Exposure to cloud-based solution offerings is desirable
 MBA with engineering background

Associate Customer Success Manager Job Description

 Ensure customer coverage through a customer portal and other mechanisms to drive
renewals and adoption
 Act in a programmatic way to deliver to business reviews, roadmaps sessions, enablement
and adoption services
 Ensure regular proactive communication with the assigned install customer base
 Create simple messaging around the value of the overall solution and encourage optimal
utilization
 Ensure customers are updated on new product features and have awareness of the
roadmap for their current solution investment
 Provide generic best practices and industry benchmarking materials via self-service and
proactive push communication
 Ability to travel as needed. Expected travel is less than 10%.

 Open to working in late shifts up to 3 am