There are several fees associated with telephone service that

may not be familiar to you. The following descriptions will provide

information about many of the taxes and surcharges that may
appear on your bill. We continually update tax and surcharge rate
information in accordance with local, state and federal laws and
guidelines. Please place in your telephone directory for future
reference. If there are any additional items on your bill that you
don’t understand, please contact Customer Service.
How To Read
Your Residential Bill
Federal Subscriber Line Charge - FCC sanctioned charge to
provide for recovery of costs related to delivering long distance
calls to the local telephone network.

Universal Service Fund Surcharge - A surcharge imposed by the

FCC, designed to keep telephone service affordable in rural and
high-cost areas.

State Universal Service Fund Surcharge - A surcharge imposed

by some states to provide telecommunications discounts for
schools, libraries, rural heath care providers, hearing impaired, and
low-income consumers.

Local Number Portability Charge - FCC sanctioned charge to

provide for recovery of costs related to maintaining customers’
existing telephone numbers when they change telephone
service providers.

Federal Excise Tax - The telephone excise tax is imposed by the

federal government. Effective August 1, 2006, the IRS repealed the
telephone excise tax on long distance as well as bundled charges
that include long distance. However, the tax still applies to most
local telecommunications charges.

Poison Control Surcharge - A surcharge imposed by some

states to provide funding for poison control centers that provide
How To Read
information on poisoning issues.
Your Residential Bill
State, County or City Tax - A tax that may apply to all or some
charges, and varies by state and/or jurisdiction. It usually takes the
form of a sales tax.

State or Local 911 Fee - A monthly charge to support E911

service that connects callers to police, fire and other emergency
providers. This charge provides for the maintenance and upgrade
of emergency communications.

Relay Service Surcharge - A surcharge imposed by some states

to fund telecommunications service for individuals who are speech
or hearing impaired.
00097333 N-13-113

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 P.O. Box 4300
P.O. Box 4300 P.O. Box 4300
Carol Stream, IL 60197-4300
Carol Stream, IL 60197-4300 Carol Stream, IL 60197-4300

Account Name: Joe Customer Page: 2 of x Account Name: Joe Customer Page: 6 of x Account Name: Joe Customer Page: 7 of x
Account Number: 000000000 Bill Date: Month Day, Year 6 Account Number: 000000000 Bill Date: Month Day, Year Account Number: 000000000 Bill Date: Month Day, Year

Important Notices and Information: Local Services Detail 13 CenturyLink Long Distance

1 Allocation of Charges:
11 Taxes, Fees and Surcharges Recurring Charges
Federal Excise Tax 0.37 Long Distance - 5 cents 5.00
Service Categories Past Due Current Month Total Due (Your State) Infrastructure Fund 0.24 National Access Fee 1.99
Basic Services 000.00 61.26 61.26 (Your State) Sales Tax 1.34
Other Services 000.00 94.16 94.16 Total For 507-555-0000 6.99
(Your State) Universal Fund (3.6%) 0.74 Total Recurring Charges 6.99
All Services 000.00 155.42 155.42
(Your State) Utility Gross Receipts Assessment 0.03
Failure to pay Basic charges may result in the disconnection of those Services. Total Taxes, Fees and Surcharges 2.72 14 Calling Plan Summary - Informational Only
Please contact CenturyLink regarding any questions or problems with your bill before the due date. A rate Total Current Charges For Local Services 32.77 Charges in this Summary are Itemized and Totaled in Other Sections of the Bill
schedule, an explanation of how to verify the accuracy of your bill and an explanation of specific charges can be
obtained free of charge by calling the customer service number listed on the first page. **Nonregulated Charges(s) - nonpayment for NONREGULATED SERVICES OR PRODUCTS may result in the disconnection or
Monthly Usage Total
restriction of such services, and such delinquencies may be subject to collection. Nonpayment of toll charges may result in the
Plan Summary Amount Amount Amount
disconnection of toll service, and such delinquencies may be subject to collection. __________________________ ________ ________ ________
If you have any questions, please call your Customer Contact Center at the number
listed on this statement. Thank you for choosing CenturyLink as your communications, high-speed j Long Distance - 5 cents 5.00 0.55
________ ________
Internet and entertainment provider. ________
Total 5.00 0.55
P.O. Box 4300 P.O. Box 4300 P.O. Box 4300
CenturyLink
Carol should
Stream, be notified within 90 days after the CenturyLink Bill Date of any
IL 60197-4300 Carol Stream, IL 60197-4300 Carol Stream, IL 60197-4300
billing discrepancies on your statement.
Account Name: Joe Customer Page: 3 of x Account Name: Joe Customer Page: 5 of x
Account Name: Joe Customer Page: 1 of x
2 Account Number: 000000000 FREE Enrollment! With CenturyLink’s My Account service, you can
Bill update
Date: Month
your Day, Year
billing
Account Number: 000000000 Bill Date: Month Day, Year Account Number: 000000000 Bill Date: Month Day, Year

information, view and pay your bill and much more. Visit us online at www.centurylink.com.
12 Carrier Changes and Information Local Services Detail
3 Contact Numbers Current Charge Summary Detail Page 7 LINE NUMBER

LOCAL TOLL
CARRIER
LONG DISTANCE
CARRIER
Local Service from Month Day to Month Day
Product, Services and Billing
X-XXX-XXX-XXXX CenturyLink Packages 3 123.41
507-555-0000 TELEPHONE COMPANY TELEPHONE COMPANY 15 Recurring Charges
High Speed Internet 24/7 Tech Support Subscriber Line Charge - Interstate 6.50
Package Discounts 3 15.05 CR
X-XXX-XXX-XXXX CenturyLink Package Summary Total Local Exchange Services 6.50
Package Taxes 3 7.30
Dial-up Internet 24/7 Tech Support Simple Choice
X-XXX-XXX-XXXX Community Plus Calling Plan 4.12
CenturyLink Local Services 5
MONTHLY AUTOPAY 32.77
AUTHORIZED FORM Monthly Recurring 64.95
**Inside Wire Maint Plan 3.95
Financial Services/Payment Arrangements I authorize CenturyLink to charge my Mastercard, Visa, Discover, American Express,

X-XXX-XXX-XXXX
CenturyLink Long Distance Services
savings or checking account monthly for any accrued balance on the CenturyLink
account listed below.
7 6.99
(CenturyLink reserves the right to revoke this if the bank approval is denied)
Prorated Charges 58.46
For 507-555-0000 this bundle includes:
16 **Prorated IWM Plan From Month Day To Month Day 2.56
Repair Service 24/7 Total Optional/Features Services 10.63
Checking Account # ____________________ 1 Pty Residence Line
X-XXX-XXX-XXXX Late Fees 0.00
(write your CenturyLink account number on a voided check or copy of a Total Recurring Charges 17.13
check and attach.) 3-Way Calling
Payment or Account Balance 24/7
X-XXX-XXX-XXXX Total Current Charge


Savings Account # ______________________
155.42
(write your CenturyLink account number on a voided deposit slip and
attach.)
8 69 Call Return 17 One-time Charges
Visit us online For immediate address changes please call1-xxx-xxx-xxxx:
Call Forward Busy **Installment 1 of 10 (Make, Model of Phone Purchased) 16.00
Credit Card Expiration Date: _________________
www.centurylink.com Call Forward No Answer **Shipping And Handling Month Day 7.95
Account Number
000000000 Total One-time Charges 23.95
Call Forwarding
JOHN DOE Mastercard Visa Discover American

123 ANY STREET Express 9 Call Waiting

18 Discounts
CITY, STATE 12345-6789 Voice Mail
______________________________________ __________________
For customer this bundle includes: Promotion Discount 1 month 5.00CR
Signature required
Date
High-Speed Internet 1.5M/256K Total Adjustments 5.00 CR
Effective DateAmount
autopay is Due Date Due
Please continue to pay your bill until notified on your statement that
Previous Balance Payments & Adjustments Past Due Current Charges Package Charges 123.41
19
Address Information Changes active.
Adjustments
____________________
Preferred Customer Discount 15.05 CR
4 82.05 82.05 0.00 155.42
New Address _________________________________________________________
155.42 Month Day, Year
Package Charges After Discount 108.36
Promotion Credit for Shipping And Handling 7.95CR

City __________________________ State ___________ Zip __________________ Subtotal CenturyLink Packages 108.36 Total Adjustments 7.95 CR

Taxes, Fees and Surcharges

Work Phone (
***PLEASE FOLD, TEAR HERE AND RETURN THIS PORTION WITH YOUR PAYMENT***
PLEASE REMIT PAYMENT TO:
) _________________ Home Phone (
) __________________
(Your State) Utility Users Tax 3.98
20 Usage Charges
Usage for Community Plus Calling Plan 507-555-0000 1.92
Federal Excise Tax 1.76
Total Usage 1.92
(Your City) 911 Tax 1.56
Total Taxes, Fees and Surcharges 7.30
Total CenturyLink Package
115.66

CenturyLink Account No. 000000000

5

P. O. BOX 4300
CAROL STREAM, IL 60197-4300
Amount Due By Month Day, Year: 155.42 10
JOE CUSTOMER
123 ANY STREET
CITY, STATE 12345-6789
FOR CHANGE OF ADDRESS OR PAYMENT AUTHORIZATION:
Please check here and complete reverse. Thank you.

015075550000000000000000000079507561100192000000746590

This is a representation of a current bill and may vary from your actual bill. If 8. Total Current Charge - Total amount due for the month for all 15. Recurring Charges - Charges that will appear on monthly,
you have additional questions, please contact Customer Service. services. This does not include any past due amounts. quarterly or annual statements for ongoing services.
 otice to Customers - Special messages regarding your bill and up-to-
1. N 9. AutoPay Enrollment - Enrollment form to automatically pay your 16. Prorated Charges - Charges from the first day service begins
date information about services. monthly telephone bill by credit card, checking account or savings through the end of that billing period that will make the first bill
2. Account Name and Number - Your account name and number will account. larger than future bills.
appear at the top of each page. 10. Amount Due Date - Date current charges are due. 17. One-time Charges - Charges that will only appear once on your
3. Contact Numbers - Toll-free numbers for assistance. 11. Taxes, Fees and Surcharges - Taxes, fees and surcharges applied bill, for example, installation charges.
4. Balance Information - A summary of your previous and current to current bill. 18. Discounts - Discounts from promotions or price plans.
balances. 12. Carrier Information - The telephone company that provides your 19. Adjustments - Credits to billed charges.
5. Remittance Address - Payment should be mailed to this address. local and long distance services. 20. Usage Charges - This section will appear only if detailed usage
6. Page Number - Page number will be at the top of each page. 13. Service Identifier - Section header for each service or product. has been selected.
7. Current Charge Summary - Summary of charge information for any 14. Informational Sections - Charges in this section are itemized and
applicable services. totaled in other sections of the bill. This is informational only.
00097333

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