Revised Energy Charges Applicable From 01 October, 2015

Energy Charge Energy Charge

Fixed/Demand Charge Energy Charge Fixed/Demand Charge Energy Charge
Categories Description Load(kW) (`/month) 0 - 200 Units 201 - 400 Units 401-800 Units 801-1200 Units Above 1200 Units Categories Description Load(KW) (`/month)
Domestic Domestic Light/ Mixed Domestic Power, Upto 2 40 Agriculture Agriculture 20/kW/mth ` 2.75 kWh
Farm House upto 21kW >2 to 5 100 ` 4.00 ` 5.95 ` 7.30 ` 8.10 ` 8.75
Above 5 25/kW/mth Mushroom Mushroom Cultivation 40/kW/mth ` 5.50 kWh
Domestic Lighting/ Fan and Power on 11KV single delivery Public Utility Delhi Jal Board (DJB) Supply at LT Upto 10kW 80/kW/mth ` 8.00/kWh

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point for CGHS and other similar group housing complexes ` 6.00/kWh
>10 to 140kW 90/kW/mth ` 7.80/kVAh
Non-Domestic Non Domestic Low Tension (NDLT) Upto 10kW 100/kW/mth ` 8.80/kWh Above 140kW 150/kW/mth ` 9.30/kVAh
> 10 to 140kW 115/kVA/mth ` 8.50/kVAh
Above 140kW 150/kVA/mth ` 9.95/kVAh Delhi Jal Board (DJB) Supply at 11 kV 125/kVA/mth ` 7.20/kVAh
and above
Non-Domestic High Tension (NDHT) For supply at 11kV and above 125/kVA/mth ` 8.40/kVAh Delhi International Airport Limited (DIAL) 150/kVA/mth ` 7.90/kVAh
Industrial Small Industrial Power (SIP) less than 200kW / 215kVA Upto 10kW 80/kW/mth ` 8.45/kWh
> 10 to 140kW 90/kVA/mth ` 7.90/kVAh Railway Traction (Supply at 33 KV 150/kVA/mth ` 6.80/kVAh
Above 140kW 150/kVA/mth ` 9.50/kVAh and 66 KV)
Industrial Power on 11 KV Single Delivery Point for Group of 90/kVA/mth ` 7.10/kVAh Delhi Metro Rail Corporation (DMRC) 125/kVA/mth ` 6.10/kVAh
SIP Consumers (Supply at 220 KV and 66 KV)

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Large Industrial Power (LIP) (Supply at 11 kV and above) 125/kVA/mth ` 7.40 /kVAh Advertisements and Hoardings |500/mth/hoarding| ` 11.20/kVAh

Schedule of Time of Day (TOD) Tariff-Other than domestic consumers

Month Peak hours Surcharge on Energy Charges Off-Peak hours Rebate on Energy Charges Disclaimer- This electricity bill is only for electricity supply
KUV to the premises occupied by the consumer and should not
May-September DQG 20% 0300-0900 hrs 20% be construed as having bearing on the rights or titles over
KUV the premises.
For Other than peak & off-peak hours normal energy charges are applicable. Mandatory for > 25 kW/27 kVA & Optional for > 11 kW/12 kVA to 25 kW/27kVA

Consumption History ¼[kir dk fooj.k½ :

Period
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No. of Days Units (kwh/kvah) Total Bill Payable Bill Basis vf/kdkj ;k LokfeRo leku u le>k tk,A
From To
16-06-2017 15-07-2017 30 867 5060.00 Actual GoNCTD vide Order No. F 11 (111)/2012/ Power/ 716 dated
17-05-2017 15-06-2017 30 747 4860.00 Actual 04/03/2015, has extended subsidy to domestic consumers
19-04-2017 16-05-2017 28 687 3750.00 Actual
w.e.f 01.03.2015 @ Rs. 2.00 / unit for consumption up to 200
units / month. Consumers falling in the slab 201-400
11-03-2017 18-04-2017 39 528 3440.17 Actual Units/month will get subsidy @ Rs. 2.00 / unit for
11-01-2017 16-02-2017 37 530 3626.26 Actual consumption 0-200 units and Rs. 2.975 / unit on
consumption above 200 units. No subsidy for consumption
14-10-2016 15-11-2016 33 488 3403.03 Actual above 400 units/month.

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Payment Options fnukad 04@03@2015 ds vuqlkj] 01@03@2015 ls lHkh ?kjsyw
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Customer Complaint Management: miHkksDrk f’kdk;r izca/k %

For any query / complaint, you may contact us using any of fdlh rjg ds iwNrkN@f”kdk;r ds fy, d`i;k vki gesa fuEuor~
the following options: fodYiksa ds tfj, laidZ dj ldrs gS%
l 24 Hrs. Call Center No. 011-39999808 l 24 ?kaVs dk;Zjr dkWy lsaVj uacj 011&39999808
l Customer Care Centre (Timing 09:15AM to 3:15 PM) l dLV~ej ds;j lsV a j le; ¼lqcg 9%15 cts ls vijk~gu 3%15 cts½
l Email - bypl.customercare@relianceada.com l bypl.customercare@relianceada.com ij bZesy djsa
l www.bsesdelhi.com l www.bsesdelhi.com
Escalation matrix for complaints: f’kdk;rksa ds fy, ;gka Hkh laidZ djsa %
1.In case you are not satisfied with the resolution of your 1- vxj vki vius iwNrkN@f”kdk;r ds fuokj.k ls lar"q V ughs gS rks
query / complaint, you may contact the below listed BYPL vki fuEuor chokbZih,y vf/kdkfj;ksa ls laidZ dj ldrs gS&
officials-  vxj vkidk psd cSad }kjk cxSj Hkqxrku ds@vLohd`r gksdj okil vk
l dLV~ej ds;j vkWfQlj ¼lqcg 9%15 cts ls vijk~gu 3%15 cts½ tkrk gS] rks psd okilh 'kqYdekStwnk 200 #i;s olwyk tk,xk vkSj
l Customer Care Officer (Timing 09:15AM to 3:15 PM)
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l BusinessManager(between10AMto11AMonanyworkingday)
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l Circle Head (with prior appointment) tkrk gS rks MhbZvkjlh dk fun”k sZ 6-21 vuqcaf/kr djrk gS fd vxys 6 eghus
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2.Head-Office, 2- gsM vkWfQl]
BSES Yamuna Power Limited,

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Shakti Kiran Building, Karkardooma, Delhi 110032 “kfDr fdj.k fcfYMax] dMdMMksek] fnYyh 110032
Email - bypl.customercare@relianceada.com bZesy% bypl.customercare@relianceada.com
3. Consumer Grievance Redressal Forum (CGRF): In 3- daT;wej fxzokal fjM~ly Qksje ¼lhthvkj,Q½ % ;fn vki ( Contact : 39 99 98 08
case you are not satisfied with the response of the above, viuh f”kdk;r ij lsok iznkrk ds tokc ls larq"V ugha gS rks Nearest Customer care & payment
you may approach CGRF-BYPL, Sub-station Building, vki lhthvkj,Q&chokbZih,y] lc LVs”ku fcfYMax] “kfDr centre
Shakti Kiran Building, Near Karkardooma Courts, fdj.k fcfYMax] fu;j dMdMMksek dksVZ] dMdMMksek] fnYyh F-15/2 KRISHNA NAGAR NEW DELHI 110051 (
Karkardooma, Delhi - 110032, Tel 8010939760, Email: 110032] VsyhQksu ua- 8010939760] bZey s cgrfbypl@hotmail.com Tel No: 39999298 )
cgrfbypl@hotmail.com esa viuh f”kdk;r ntZ dj ldrs gSAa
4. Electricity Ombudsman: An appeal against the CGRF 4- bySfDVªflVh vkWEcM~leSu % lhthvkj,Q ds vkns”k ds Business Manager : MR DEEPAK BENJAMIN
order may be filed with Electricity Ombudsman. B-53, f[kykQ vihy bySfDVªflVh vkWEcM~leSu] ch&53]if”peh ekxZ] (39999296)
Paschimi Marg, Vasant Vihar, New Delhi-110057. olar fogkj] ubZ fnYyh&110057] VsyhQksu 011-26144979 esa Commercial Officer : MR UPENDER PANDEY
Tel 011-26144979. (39999614)
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Pay your electricity bills conveniently by any of the following options:
Mode of Payment
Cash (up to Chq /DD Credit / Debit / ECS Net RTGS /
Group Head Payment Outlets Rs.4000/- only) Prepaid Cash Card Banking NEFT Timings
686/2697

Counters BYPL owned Cash Counters - Division Offices ü ü 9AM - 3PM

Other Locations ü ü 9AM - 3PM
ATPM Kiosk Kiosks at BYPL divisions offices & other locations ü ü 8AM - 8PM
Drop box BYPL owned drop boxes at selected locations ü 8AM - 8PM
Online Payments Techprocess Solutions ü 24 Hrs
ZZZEVHVGHOKLFRP Bill Desk ü ü ü 24 Hrs
ITZ cash card / Oxigen-thru web site ü 24 Hrs
Cheque by mail Cheque sent through post to BYPL Head Office ü 9AM - 5PM
RTGS / NEFT Axis Bank & IDBI Bank ü ü 24 Hrs
Weekdays: 10AM-3PM
IDBI Bank All Branches in Delhi ü ü
Saturday:10AM-12:30PM

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