IBM asset management solutions

Executive brief

The IBM Maximo roadmap:

What it means for Enterprise Asset Management.

December 2006
The IBM Maximo roadmap
Page 

Comprehensive asset management solutions

Contents
As more corporate assets are touched by technology, companies are looking to
consolidate how they operate and manage them. They are realizing that there
�2 Comprehensive asset management
are synergistic advantages in combining the management of operational assets
solutions
with IT assets, especially the IT infrastructure that supports the management
4 The EAM roadmap
and control of the operational assets. Deploying and operating multiple software
5 Increased development investment
solutions to manage different types of assets, including production, facility and
6 Ongoing accelerated delivery
IT assets, is cost-prohibitive and impedes business process innovation. IBM and
7 Expanded coverage and support
MRO Software have come together to address this point, with each organization
7 Summary
bringing unique expertise in asset management, including IBM’s extensive
8 For more information
experience in managing IT assets and MRO Software’s long history of supporting
8 About Tivoli software from IBM
operational assets through the Maximo® product line. These combined strengths
will be leveraged to help ensure that Maximo continues to deliver business value
in all asset classes.

To improve manageability, many operational assets are taking on IT attributes

such as microprocessors, operating systems and IP addresses. IT-embedded
generators, power meters and instrumentation are increasingly being
networked and managed with IT software. Since they behave like IT assets,
there is an opportunity to leverage IT business processes such as software
distribution and patch management onto the shop floor to provide better overall
asset management. IBM’s acquisition of MRO Software will address this need
by providing customers with a more consistent and comprehensive set of asset
management solutions.

This acquisition leverages the strengths of both companies to bring together the
best of operational asset management, IT asset management (ITAM) and service
management. IBM and MRO Software deliver business processes to support all
asset classes, including production, IT, facilities and transportation. For IBM, a
holistic approach to managing this diverse collection of assets is the key to a
successful enterprise asset management (EAM) strategy.
The IBM Maximo roadmap
Page 

Figure 1: Uniting EAM, ITAM and Service Management

Asset
Management

Production Facilities

Change Service
Management IT Management

Configuration
Management

Transportation

IBM will unite MRO Software’s Maximo asset and service management offerings,
IBM Tivoli® software and service management capabilities, and IBM Global
Services’ asset management experience. Both Maximo and Tivoli use industry-
proven technologies based on open standards and interoperability. Maximo’s
strengths in operational asset management and its integrated platform are
complementary to the strength Tivoli brings to ITAM. The combined Maximo
and Tivoli software portfolio gives customers a single source for managing more
operational and IT assets with a focus on service management.

IBM’s strategy to expand in the service management marketplace aligns well

with Maximo’s out-of-the-box solutions. The combined strength of IBM and
MRO Software will deliver an integrated set of solutions for asset management
and service management processes enterprise wide, standardizing tasks across
assets and enabling truer service management. This approach helps streamline
many common processes and methods for both IT and non-IT assets, including
human collaboration, work management, chargeback, notification and escalation,
process automation and business service management. For companies that
manage multiple classes of assets and other resources, IBM’s consolidated best-
in-class platform is an ideal service management solution that can be shared
across an enterprise.
The IBM Maximo roadmap
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This enhanced platform will help ensure:

• Accelerated value to EAM and IT service management (ITSM) marketplaces through fast delivery of
critical features and new market-leading solutions.
• Continuous enhancements based on customer needs.
• Greater investment protection for customers by supporting less disruptive adoption of new capabilities.

The EAM roadmap

IBM has had proven success in implementing EAM solutions for clients over
many years. IBM is expanding that capability with the acquisition of MRO
Software and increasing product development investment in Maximo by
expanding its core asset and service management capabilities. The company
is also extending Maximo’s vertical industry capabilities in new and existing
industry sectors and is enhancing sales, services and support for EAM customers.

Figure 2 shows the product roadmap for Maximo. This roadmap focuses on
EAM and is part of a larger asset and service management roadmap that
converges Maximo and Tivoli capabilities. IBM’s current development timeline
shows the accelerated availability of IBM’s EAM strategy.

Figure 2: Maximo EAM Roadmap

H2 2006 2007 2008-2009

IBM Maximo for Nuclear Power

Next Gen Maximo New Releases of Industry Solutions:

• Utilities
• IBM Maximo for Utilities • Nuclear Power
• IBM Maximo for Government • Service Provider
• Government
• IBM Maximo for Transportation
• IBM Maximo for Life Sciences
• IBM Maximo Instrument • Oil and Gas
Calibration Manager • Calibration
• Life Sciences
IBM Maximo for Service Providers • Transportation

IBM Maximo for Oil and Gas

Maximo DB2 Support

IBM Maximo Mobile Service Desk

IBM Maximo Asset

Configuration Manager
Key:
Increased or new investment in EAM
IBM Maximo Mobile
Calibration Consistent with existing EAM roadmap
The IBM Maximo roadmap
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Products benefiting from increased investment are highlighted in dark red

while product releases consistent with the pre-acquisition roadmap are shown
in light red. Increased investment should result in expanded capabilities and/or
accelerated product deliveries for existing solutions, as well as a new industry
solution for Government.

Increased development investment

IBM has increased resources for core Maximo product and industry solutions
development, including technical and business experts who will help develop
the next-generation Maximo platform. Key technology features of that platform
will include:

• An enhanced service-oriented architecture (SOA).

• A contextual user interface that will enable elements on a page to change dynamically based on the
data in a record.
• Enhanced deployment management capabilities, enabling more automation in moving customer
configurations from development to test to production environments.

In addition, the next-generation Maximo platform will provide enhanced core

asset management features such as:

• Extended asset model for greater support of complex linear asset requirements.
• Extended work order functionality such as dynamically extensible attributes, status control for
sequencing and dependency management, and multiple assets per work order.
• Tivoli configuration manager, process manager and service catalog functionalities in Maximo for
cross-asset utilization and enterprise-wide service management.
• Service supply chain capabilities for managing internal and external service offerings.

New investment in technical and business expertise for Maximo will help
address unique asset management requirements in specific industries. IBM
industry experts are being added to the Maximo industry solution teams,
providing additional industry-specific resources to speed delivery and enhance
product functionality.
The IBM Maximo roadmap
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IBM Maximo for Government will be a new industry asset management solution,
providing capabilities such as Real Properties and Weapon Systems Management.
Also being expedited is the new release of IBM Maximo for Service Providers.
This solution, which helps external service providers automate management of
their customers’ assets, will have new capabilities for customer management,
service level management and customer billing.

Other industry-specific enhancements on schedule for release include:

• Geographic Information System (GIS) spatial support in IBM Maximo for Utilities.
• Clearance and Tagging capabilities and support for the Standard Nuclear Performance Model
(SNPM) in IBM Maximo for Nuclear Power.

Product releases for remaining industry solutions are positioned to target pre-
acquisition delivery timeframes, and future releases of Maximo industry solutions
will provide even more functionality. IBM will leverage the combined strengths of
Tivoli and MRO Software to differentiate the company’s EAM solutions, creating
competitive advantages across more industries and asset classes.

Ongoing accelerated delivery

Increased investment in Maximo and its industry solutions will enable IBM to
deliver new features at a much faster pace. IBM’s global technical and business
resources allow Maximo development teams to draw from top business or
technical expertise worldwide. IBM’s industry-specific business experts can
infuse Maximo solutions with valuable, real-world insight including strategies
for entering new markets. IBM technical experts, many of them in the forefront
of today’s technologies, including SOA, Business Process Execution Language
(BPEL), Web 2.0, Radio Frequency Identification (RFID) and wireless, will help
shape the next-generation Maximo platform.
The IBM Maximo roadmap
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Expanded coverage and support

IBM’s global consulting practice and support organizations enable IBM to deliver
services and support that should exceed Maximo users’ expectations. IBM’s
Global Services will extend the existing relationship with MRO Software services
and the Maximo customer base. Leveraging IBM’s vast technology and business
expertise, the Maximo services and support teams can provide a wider range of
services while supporting a wider range of requirements, including integration
with operational and enterprise applications and deployment of enterprise portals
and enterprise business process automation. In addition, IBM Global Services will
complement Maximo deployment with business process improvement services and
industry best practices.

Summary
The acquisition of MRO Software puts IBM’s services, products and technologies
at the forefront of EAM, including both operational and IT assets. To achieve
this convergence, IBM is investing in solutions for more asset classes and service
components. This integration should improve customers’ efforts to consolidate
business systems across many asset types, integrate their IT-embedded shop
floor assets into a single asset management solution and implement service
management business processes across all asset classes.

The convergence of Maximo and Tivoli combines the best of both technologies
into a one-of-a-kind business platform for asset and service management, while
helping to preserve existing customer investments. This combined platform
will provide:

• A consolidated infrastructure for EAM, ITAM and service management.

• An “enterprise asset aware” platform and processes.
• Expanded support for production, facility and transportation assets across key industries.
• Integrated configuration and change management processes on a process runtime infrastructure.
• Comprehensive, easy-to-use tools for customizing user screens and processes, integrated with
system management tools for automated execution of processes and tasks.
IBM is committed to serving the EAM space through IBM Global Services © Copyright IBM Corporation 2006

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