Hello Vikas,

13:28
Dheeraj Kumar-X(dhkumar3 - INFOSYS LIMITED at Cisco)

Hi Dheeraj
13:28
Vikas Kaushik-X(vikkaush - INFOSYS LIMITED at Cisco)
regarding Re: OnHold - BIE Exception Request; Request ID 960
i have created case
can i send email to score IT team to validate the qoute
13:28
Dheeraj Kumar-X(dhkumar3 - INFOSYS LIMITED at Cisco)

actually, roac-gtc team is already copied in email

13:29
Dheeraj Kumar-X(dhkumar3 - INFOSYS LIMITED at Cisco)

960 needs to be approved again, since it was expired earlier

13:30
Vikas Kaushik-X(vikkaush - INFOSYS LIMITED at Cisco)
yes
13:30
Dheeraj Kumar-X(dhkumar3 - INFOSYS LIMITED at Cisco)

We can only reply based on current status. Lets wait for 960 to get approve, since bie team is already
copied, may be they will take action soon
13:31
Vikas Kaushik-X(vikkaush - INFOSYS LIMITED at Cisco)
she has created new qoute and she want it to validate
13:31
Dheeraj Kumar-X(dhkumar3 - INFOSYS LIMITED at Cisco)

Quote gets validated only after exception is approved

Right
?
exception 960 is not approved yet, or is it?
13:32
Vikas Kaushik-X(vikkaush - INFOSYS LIMITED at Cisco)
wait
let me che4ck
check
13:32
Dheeraj Kumar-X(dhkumar3 - INFOSYS LIMITED at Cisco)
Does Azlan not have China presence (bill-to), to place the order with China type 5 entity? <br/>
<br/>Cannot approve this exception, due to significant tax risk.
This is what final approver is saying
13:33
Vikas Kaushik-X(vikkaush - INFOSYS LIMITED at Cisco)
yes,its on hold
13:33
Dheeraj Kumar-X(dhkumar3 - INFOSYS LIMITED at Cisco)

if you want, you can inform requestor this

13:34
Vikas Kaushik-X(vikkaush - INFOSYS LIMITED at Cisco)
?
its on hold
13:34
Dheeraj Kumar-X(dhkumar3 - INFOSYS LIMITED at Cisco)

that its on hold

and mention reason
13:35
Vikas Kaushik-X(vikkaush - INFOSYS LIMITED at Cisco)
ok
13:35
Dheeraj Kumar-X(dhkumar3 - INFOSYS LIMITED at Cisco)

actually, she has created new quote ID 251168828 for the extension
13:36
Dheeraj Kumar-X(dhkumar3 - INFOSYS LIMITED at Cisco)

and she want validate it

req 960 has different qoute number
13:37
Dheeraj Kumar-X(dhkumar3 - INFOSYS LIMITED at Cisco)

ok then we need to fill the form again to get approval

13:37
Vikas Kaushik-X(vikkaush - INFOSYS LIMITED at Cisco)

Isn't it?
Because only after approval we can get it validated
right?
13:38
Vikas Kaushik-X(vikkaush - INFOSYS LIMITED at Cisco)
yes
13:38
Dheeraj Kumar-X(dhkumar3 - INFOSYS LIMITED at Cisco)
Do we have the original form to fill? or changed form?
13:38
Vikas Kaushik-X(vikkaush - INFOSYS LIMITED at Cisco)
need to confirm it from requestor side
then only we can procced
13:39
Dheeraj Kumar-X(dhkumar3 - INFOSYS LIMITED at Cisco)

yes, please do so.

13:39
Vikas Kaushik-X(vikkaush - INFOSYS LIMITED at Cisco)
I have researched about this case
no need to anything
13:53
Dheeraj Kumar-X(dhkumar3 - INFOSYS LIMITED at Cisco)

no need to do anything
13:54
Dheeraj Kumar-X(dhkumar3 - INFOSYS LIMITED at Cisco)

Actually, this case has came ealier to me

13:55
Dheeraj Kumar-X(dhkumar3 - INFOSYS LIMITED at Cisco)

ok
13:57
Vikas Kaushik-X(vikkaush - INFOSYS LIMITED at Cisco)
today, ragho has created case and filled BIE form regarding this case
req 960
13:58
Dheeraj Kumar-X(dhkumar3 - INFOSYS LIMITED at Cisco)

ok
13:59
Vikas Kaushik-X(vikkaush - INFOSYS LIMITED at Cisco)
i have not ack to requestor
going to close this case
13:59
Dheeraj Kumar-X(dhkumar3 - INFOSYS LIMITED at Cisco)

ok
13:59
Vikas Kaushik-X(vikkaush - INFOSYS LIMITED at Cisco)

So next time, please check history 1st before creating a case

this is why we got 15 mins
14:00
Vikas Kaushik-X(vikkaush - INFOSYS LIMITED at Cisco)
within 15 min, how can i do this much reaseach
this is complicated also
14:00
Dheeraj Kumar-X(dhkumar3 - INFOSYS LIMITED at Cisco)

if its easy one then we can find out

14:01
Dheeraj Kumar-X(dhkumar3 - INFOSYS LIMITED at Cisco)

with time, you will learn to check key things

rather evrything
Initially it takes long time, later you will be expert in checking things in seconds.
14:01
Vikas Kaushik-X(vikkaush - INFOSYS LIMITED at Cisco)

No worries here.
14:02
Vikas Kaushik-X(vikkaush - INFOSYS LIMITED at Cisco)