You: Yes

I will connect you with a live chat agent. Your queue position is 1
You are now chatting with Carolyne B
Carolyne B: Hello Jonathan ,thank you for visiting fedex.ca I am Carolyne and I
will help you today.
You: Please, forward me to a Fedex Canada representative
oh, sorry... you are fedex.ca already
Carolyne B: how may i assist you today?
You: I have a delivery scheduled for today, which I left information to deliver
unatended at my apartment door
i got a message on my phone, telling that the delivery was not possible
can i pick up my package at nearest fedex location today?
Carolyne B: I can check for you
May i have the tracking number and the delivery address please?
You: Also, although the website says that door notices were left, I did not find
any! it has been 3 attempts of delivery in the website... the tracking number is
XXXXXXXX
Carolyne B: For security purposes we are unable to release the package in an
apartment building at the door. I can put in the request for you to pick up at that
location however it won't be today
You: Will it be tomorrow?
Carolyne B: At the earliest yes. There is a 24 hour delay with a change of address
if the driver is back late and they can't catch it tonight then it will be
processed tomorrow and go to that location for thursday
You: How many attempts will be made to deliver at my door until hold in a facility?
This package was scheduled for delivery on saturday! it has been 3 attempts
already! It contains my daughter's birthday gift (her birthday is tomorrow)... she
is turning 5... that is why i wanted the urgency
Carolyne B: 3 attempts will be made. The first one was on the 19 then one yesterday
and one today at 1:04. May i have your buzzer code?
I will check if

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