COMMUNICATION IN DENTAL OFFCIE

From the first moment I entered the dental clinic, I was greeted with a warm
welcome. The dental receptionist had a friendly smiled and friendly tone. The dental
receptionist asked my needs and my question were answered. The dental
receptionist concentrated on what I was saying and had a prominent reply.

Communication is the basic form of interaction with patients, and other

dental clinic personnel. Communicating make up it simple to receive and provide
information. I have an experience as a client.
With a friendly smile, and tone, we can encourage others to feel comfortable
and ease to communicate. It is always important to respect patient, fellow
colleagues. For an effective communication, we should deal a patient with a friendly
smile, respect, truthful, and information desired.
Communication with a patient in a dental clinic is a face-to-face verbal
communication. We should greet every patient with a smile. We are supposed to
listen, learn, understand, and provide patient’s requirements. We should listen to
patient without any disturbances. Body language is essential, while communicating
with a patient. We should have a friendly smile, and friendly tone. We should
concentrate on what the patient is saying, and prepare a reply. Eye contact with a
patient while communicating is also essential. We should treat all patient with
equality, excluding the difference in race, gender, age, or even physical abilities.
Telephone communication is also verbal communication, however a bit different
compare to face-to-face communication. A friendly tone with friendly greet should
be applied initially. Identify yourself to the caller. Get to know the caller by asking
them their name, and how you may help them. Speak to the caller slowly and clearly,
thus repeating would be avoidable, and the caller understands you very well. Avoid
eating or drinking, chewing gum, and speaking on speakerphone as it may create
disturbance for the caller. If a dental clinic has an answering machine or voice mail,
we should reply to the caller as soon as possible. If we are booking an appointment
on telephone, be certain the date and time is available requested by the caller. If the
date and/or time are not available, in that case offer the caller with the closest date
and/or time, and make sure the caller writes down the correct date and time. And
lastly end the call with a simple thank you.
Written communication is as essential as a verbal communication. Written
communication should be clear, concise, accurate, and complete. Written
communication could be paper-based or electronic-based communication.
Proofread any spelling mistakes and/or grammar errors before giving/sending to
the patient. E-mail is more conversational, because of its speed and broadcasting
ability. Written communication should clear and understandable, as we don’t want
the patient asking for clarification because it would seem unprofessionalism. When
writing an email, be clear to describe the general purpose of the email on the subject
line. Some dental clinic have a website with an e-mail link set up, hence people may
send inquires. We should reply to these inquires as soon as possible. E-mails or
letters to patient could be regarding to welcoming to the patient, missed
appointment, proposed treatment, recall, and/or referral.
The most important communication is with colleagues in dental clinic.
Communication with colleagues can be with a dentist, dental hygienist, dental
assistant or other dental administrative. Communication is part of the teamwork; it
is the key to successful work environment. Being part of the team we should be
flexible and friendly. All dental clinic staff must maintain a professional and mature
attitude.
The importance of communication is to build a positive environment. Patients
should be comfortable, and satisfied with their requirements. Communications is
important in building a good relation; hence we can achieve patients or colleagues
trust and respect. Communication is to listen what others say and allows us to say
what we want.