TANGIBLES

3.80
3.70
3.60
3.50
3.40
3.30 Series1

RELIABILITY
4.00
3.80
3.60
3.40
3.20 Series1

RESPONSIVENESS
THERE WILL BE WILLINGNESS
OF SERVICE PROVIDER TO
HELP YOU.

EMPLOYEES OF CUSTOMER
SUPPORT WILL PROVIDE
SERVICES AS TOLD BY THEM.

THERE WILL BE REGULARITY

IN TAKING FEEDBACK FROM
CUSTOMERS.

SERVICE PROVIDER WILL GIVE

ATTENTION TO YOUR
PROBLEM

3.40 3.60 3.80 4.00

Series1
 ASSURANCE
4.00
3.80
3.60
3.40
3.20
3.00

EMPATHY
4.50
4.00
3.50
3.00
2.50
2.00
1.50
1.00
0.50
0.00
 TANGIBLES
3.80
3.70
3.60
3.50
3.40
3.30 Series1
3.20

RELIABILITY
THERE IS A BETTER AVAILABILITY OF … 3.17

THERE IS A TIMELY DELIVERY OF SMS, MMS,… 3.17

PROMPT DELIVERY OF SERVICES 3.30

SERVICE PROVIDER PROMISES TO DO… 3.40

THE VOICE CLARITY IS BETTER 3.67

2.90 3.00 3.10 3.20 3.30 3.40 3.50 3.60 3.70 3.80

Series1

RESPONSIVENESS
4.00
3.50
3.00
2.50 Series1
 ASSURANCE
4.00

2.00

0.00
0 1 2 3 4 5

EMPATHY
4.00
3.00
2.00
1.00
Series1
0.00