• Qualitative research is in-depth research using a range of
techniques, which aims to understand why people think, feel,
react and behave in the way that they do. • Qualitative research on the other hand, is used to gain next level customer insights. It’s a more in-depth way of getting to the core of your customers and employee behaviours, emotions and personality characteristics that quantitative research cannot match. • The subject can be researched in detail
• Whilst the qualitative research as the name suggests focuses
more on the aspects of quality and authenticity with not much of the restriction of the time frame. Hence, in order to collect the data that is authentic, measurable, and is quite detailed in nature • Adequate causal explanations in the social sciences depend on the in-depth understanding of meanings.contexts, and processes that qualitative research can provide. • Qualitative research can help researchers to access the thoughts and feelings of research participants, which can enable development of an understanding of the meaning that people ascribe to their experiences. • Qualitative methods can help researchers to understand how and why such behaviours take place. • May help in clarifying a less-well-understood problem, situation, or context. • Qualitative research is used to gain insights into people’s feelings and thoughts, which may provide the basis for a future stand- alone qualitative study or may help researchers to map out survey instruments for use in a quantitative study.