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  • Treated You Unprofessionally During Your Telephone Conversation Last (Date)

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    ren cunanan
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    The document is an apology from FM1 for an unhelpful and unprofessional interaction a customer had with an agent. The agent was unable to solve the customer's issue during a phone call and treated them improperly. FM1 takes responsibility and will ensure agents are properly trained to handle customer issues and know when to escalate problems. The company values customer feedback to improve service and the customer is thanked for bringing this to their attention.

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    apology

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    The document is an apology from FM1 for an unhelpful and unprofessional interaction a customer had with an agent. The agent was unable to solve the customer's issue during a phone call and treated them improperly. FM1 takes responsibility and will ensure agents are properly trained to handle customer issues and know when to escalate problems. The company values customer feedback to improve service and the customer is thanked for bringing this to their attention.

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    © All Rights Reserved
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    4 views1 page

    Treated You Unprofessionally During Your Telephone Conversation Last (Date)

    Uploaded by

    ren cunanan
    The document is an apology from FM1 for an unhelpful and unprofessional interaction a customer had with an agent. The agent was unable to solve the customer's issue during a phone call and treated them improperly. FM1 takes responsibility and will ensure agents are properly trained to handle customer issues and know when to escalate problems. The company values customer feedback to improve service and the customer is thanked for bringing this to their attention.

    Copyright:

    © All Rights Reserved
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    of 1

    On behalf of FM1, I want to extend my sincerest apologies for the negative experience

    that you had with our customer service agent, (AGENT NAME).

    (AGENT NAME) was unhelpful in solving your issue, and treated you unprofessionally
    during your telephone conversation last (date)

    At FM1, we pride ourselves on giving our 100% every day to ensure that our customers’
    needs are being met. I know that we have let you down, and for that we are very sorry.

    We do our best to train each of our representatives on how to properly handle our
    customers’ issues, including how to escalate problems that they are unable to assist
    with. Your concern was not handled properly, and we are going to take steps to ensure
    that this situation does not repeat itself.

    I want to thank you for bringing this issue to our attention. We are always looking for
    ways to better our service, and your feedback is an invaluable part of that process.

    Should you need help in the future, please do not hesitate to contact me directly, as I
    will be very happy to assist you personally with anything you need.

    Sincerely,

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