Search

Home Malware Tutorials Tools & Resources About Contact

How to fix: User Profile Service failed the logon – Profile is Featured

corrupted (Solved) How to fix Windows 10 Update

Last updated on July 12th, 2017 Problems.

How to fix Windows Update

In some cases, the user profile becomes corrupted for several reasons like a hardware problem
Problems in Windows 7/8/8.1 &
(e.g. bad memory or Hard drive), malware infection, a force shutdown, etc. In that case, Windows
Server 2008/2012.
cannot load your user profile and you receive the following message during Windows log on "The
User Profile Service failed the logon. User profile cannot be loaded". Fortunately, if you get this How to install and clean your
problem, don't panic, because there are several solutions to fix that problem… Just follow the steps computer with Malwarebytes 3.0
mentioned below. FREE

SPONSORED SEARCHES
How to Block Porn Sites on all
Web browsers & Network Devices.
buy windows 10 software backup and recovery
Best Free Antivirus Programs for
double pane windows computer virus repair
Home use.

Quick Malware Scan and Removal

Guide for PC's.

Full Malware Scan & Removal

Guide to Clean Heavy Infected
Computers

In this tutorial you can find detailed instructions on how to fix "The User Profile Service failed the
logon. User profile cannot be loaded" error, when you try to logon on a user profile.

How to solve "The User Profile Service failed the logon"

error in Windows 7, Vista & XP.

Method 1: Scan your computer for malware.

First make sure that your computer is clean from malware by following the steps 1 to 12 from this
guide: Malware Removal Guide to clean your infected computer and then try to logon normally to
the corrupted profile.
If you still experience the "The User Profile Service failed the logon. User profile cannot be loaded"
error-problem then continue to method 2.
Method 2: Restore your computer to a previous working state.
Try to restore your computer in a previous working state to find if the corrupter user profile error is
solved. To restore your system in a previous working state follow the steps from these articles:

Windows XP: How to start and use System Restore in Windows XP.
Windows 7 & Vista: How to start and use System Restore in Windows 7 or Vista.

Wait until "System Restore" process is completed and then restart your system normally and try
to log to the corrupted user profile. If you still experience the "The User Profile Service failed the
logon. User profile cannot be loaded" error-problem, then continue to method 3.

Method 3: Logon to another user with admin permissions and fix the corrupted
user profile.
For this step you must start Windows in Safe Mode and login with another working account that has
administrative privileges*.

* Note: If you don't have another account with admin privileges, then follow the step in this guide
to enable the hidden administrator account and then continue to the rest of the steps.

Step 1. Start your computer in Safe Mode.

To boot Windows Windows 7, Vista & XP in Safe Mode:

1. Close all programs and reboot your computer.

2. Press the "F8" key as your computer is booting up, before the appearance of the Windows logo.
3. When the "Windows Advanced Options Menu" appears on your screen, use your keyboard
arrows keys to highlight the "Safe Mode" option and then press "ENTER".

Alternate method if the "F8" key method doesn't work:

1. Press the "Power ON/OFF" button at least (5) seconds when Windows load to power-off (turn-
off) your computer.
2. Then press the "Power ON/OFF" button again to power-on (turn-on) your computer.
3. Normally you will be informed that Windows failed to start. At this point:

Windows XP: It should enter you at "Advanced Options Menu" automatically.

Windows 7 or Vista: If Windows don't enter you at "Advanced Options Menu"
automatically, then choose the "Start Windows Normally" option > press "Enter" > and
immediately press the "F8" key to enter "Advanced Options".

(This method also works for Windows 2003 & 2008 Server editions)

Step 2. Find the corrupted Profile Subkey in Windows registry.

1 Windows 10 Pro License Key - Best Deal Today - $45.99
Windows 10 Professional 100% genuine working key, direct download on official web. softwarewish.com

2 Singapore Dollar Is Tumbling - After This Big Announcement

Many Singaporeans Don't Know But This Announcement Is Not Good For Singapore Citizens ceansable.com

1. Open Windows Registry Editor. To do that:

1. Press "Windows" + "R" keys to load the Run dialog box.

2. Type "regedit" and press Enter.

Important: Before you continue to modify the registry, first take a backup. To do that:

a. From main menu go to File & select Export.

b. Specify a destination location (e.g. your Desktop), give a filename (e.g.

"RegistryBackup") and press Save.
3. Inside Windows Registry, navigate (from the left pane) to this key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList

1 Download windows xp a 5 Free Online Virus Scan a

2 Repair Corrupted File Online a 6 Download Windows 10 a

3 China Wholesale Electronics a 7 Best VPN Services of 2019 a

4 Best Antivirus for Windows a 8 Best Antivirus Protection for 2019 a

4. Under 'ProfileList' registry key you should see some subkeys named 'S-1-5' followed by a long
number (e.g. 'S-1-5-21-2437038405-1741144717-1541778728-1000').

Look carefully now and if you see:

A. Two subkeys with the same name, but the one of them has the .bak extension on his end (e.g.
'S-1-5-21-2437038405-1741144717-1541778728-1003' & 'S-1-5-21-2437038405-1741144717-
1541778728-1003'.bak'), then continue to Step 3.
B. Subkeys with different names and without a '.bak' extension on any of them (see screenshot
below) then continue to Step 4.

C. One or more subkeys with the '.bak" extension on their end (see screenshot below) then
continue to Step 4 .

Step 3. Fix corrupted user profile using the '.bak' subkey.

1. Click each 'S-1-5-x-xxxxxxx'' subkey without the .bak extension and at the right pane look the
data in "ProfileImagePath" value to find the profile subkey that corresponds to the corrupted user
profile.

e.g.: If the user with the corrupted profile problem, named "User1" then the "ProfileImagePath"
data value should be "C:\Users\User1".
 1. BEST VPN SERVICES OF 2019 a

2. DOWNLOAD WINDOWS XP a

3. DOWNLOAD WINDOWS 10 a

4. CLOUD BACKUP SOLUTIONS a

5. REPAIR CORRUPTED FILE ONLINE a

2. After you find the corresponding subkey for the corrupted profile, go at the left pane and rename
that subkey, by adding the ".ba" extension to its end. To do that:

– Right click at the subkey (at the left pane) and choose "Rename".

– Add the '.ba' extension to the end of the subkey profile name and press "Enter".

e.g. Rename the 'S-1-5-21-2437038405-1741144717-1541778728-1003' subkey to 'S-1-5-

21-2437038405-1741144717-1541778728-1003.ba'.
3. Select the subkey with the same name and with the '.baκ' extension at the end and remove the
'.bak' extension from that subkey. To do that:

– Right-click on the subkey and choose "Rename".

– Delete the ".bak" extension from its end & press "Enter".

e.g. Rename the 'S-1-5-21-2437038405-1741144717-1541778728-1003.bak' subkey to 'S-

1-5-21-2437038405-1741144717-1541778728-1003'.
4. Now click at that subkey (the subkey of which you removed the '.bak' extension) and at the
right pane:

– Double-click to open "RefCount" key.

– Set the RefCount Value Data to "0" (zero).

5. Perform the same operation with the "State" key (set its value to "0").
6. Close registry editor and restart your computer.

Step 4. Delete the corrupted user profile from registry.

1. Click each 'S-1-5-x-xxxxxxx'' subkey and at the right pane, look the data in
"ProfileImagePath" value to find the profile subkey that corresponds to the corrupted user profile.

e.g.: If the user with the corrupted profile problem, named "User1" then the "ProfileImagePath"
data value should be "C:\Users\User1".

2. Now at the left pane, select the subkey that corresponds to the corrupted user profile and delete
it.
3. Close Registry Editor & restart your computer.

4. After the restart, login to your corrupter user (profile) account. (Your profile should be clean
now).

5. Now log-off and login with your Admin account.

6. Open registry editor and navigate again to that subkey:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList

7. Now you should see under ProfileList a new subkey with the value
"CorruptedProfileName.YourComputerName" on the ProfileImagePath key.

(e.g. If your corrupted user profile belongs to "User1" user and the computer name is "WINTIPS"
then the value data on the ProfileImagePath key should be "C:\Users\User1.WINTIPS").

8. Double-click at ProfileImagePath key, and remove the ".ComputerName" entry from the
data value.

e.g. Rename 'C:\Users\User1.WINTIPS' to 'C:\Users\User1'

9. Close registry editor.

10. Open Windows explorer and navigate to 'C:\Users' folder.

11. Enable Hidden files & folders view. To do that:

a. Click the Tools menu, and select Folder Options.

b. Click the View tab.

c. Select the Show hidden files, folders, and drives checkbox.

 d. Clear the Hide protected operating system files check box.

e. Click Yes to confirm, and then click OK.

12. Finally, from the folder that has the "CorruptedProfileName.YourComputerName" on its name
(e.g. "C:\Users\User1.WINTIPS") copy the following three (3) files to the corrupter's user profile
folder (e.g. "C:\Users\User1"):

Ntuser.dat
Ntuser.dat.log
Ntuser.ini

13. Restart your computer and now logon to the user's corrupted profile. You should logon without
any problems now and without losing your files & settings!

That's it! Let me know if this guide has helped you by leaving your comment about your
experience. Please like and share this guide to help others.

If this article was useful for you, please consider supporting us by making a donation. Even $1
can a make a huge difference for us in our effort to continue to help others while keeping
this site free:

Windows 10 Pro License Key - Best Deal Today - $45.99

OPEN
Windows 10 Professional 100% genuine working key, direct download on o cial web.
softwarewish.com

If you want to stay constantly protected from malware threats, existing and future ones, we
recommend that you install Malwarebytes Anti-Malware PRO by clicking below (we do earn a
commision from sales generated from this link, but at no additional cost to you. We have
experience with this software and we recommend it because it is helpful and useful):
Full household PC Protection - Protect up to 3 PCs with NEW Malwarebytes Anti-Malware Premium!

20GB for $18. Don't Fix 'Your PC Ran Into a How to Restore How to Fix Windows
Miss It. Problem and Needs To Windows 7 or Vista to Startup Problems
Restart' problem in... a previous working... (Windows Fails to...

Ad circles.life wintips.org wintips.org wintips.org

How to Enable How to edit & modify Enable Administrator FIX: Windows Cannot
Administrator Offline the Windows Registry account OR Reset Boot After Installing
using Registry... OFFLINE Admin account... Updates (Windows...

wintips.org wintips.org wintips.org wintips.org

« Remove FoxWebber Adware software Remove MyStartSearch homepage & »

(Removal Guide) search settings (Browser Hijacker)

15 Comments
 REPLY
Johny
OCT 23, 2018 @ 09:43:01

Problem solved using Step 3.

Thanks a lot.

REPLY
Chris
APR 13, 2018 @ 10:07:44

Excellent tutorial. Step 3 worked! Thank you

REPLY
Roger Nunns
MAR 26, 2018 @ 17:23:52

Hi
How do you know which is the corrupt user profile?
I have 2 S I 5 files with long numbers but different and neither has .bak or .bk at the end.
1 user is my name and the other is 'C:\User\UpdatusUser
Not used to the RegDirectory not sure what should and ahould not be there.
Your comments please.

REPLY
lakonst
MAR 27, 2018 @ 12:02:54

@Roger Nunns: The corrupted profile is the one with your name.

REPLY
Prince
APR 12, 2017 @ 22:36:13

Thanks man for explaining in such easy and elaborative way. It fixed my problem of corrupted user.

REPLY
Patrice
FEB 17, 2017 @ 22:18:23

Merci. Thank you.

Very helpful.

REPLY
brijmohan
JAN 19, 2017 @ 06:07:20

Nice learning ..

REPLY
Dani
NOV 18, 2016 @ 02:52:20

I've messed up at the refcount and state part and ended up to change both refcount and state to 0
in both TEMP profile and my own profile, now I can't even logged in without using safe mode,
please tell me what to do next, thanks in advance

REPLY
lakonst
NOV 18, 2016 @ 11:14:03

@Dani: 1. Start your computer from a Windows installation media (DVD or USB). 2. Press
"Next" at language options 3. Choose "Repair your computer". 4. Click "Next". 5. Select
"System Restore" and restore your computer to an earlier working state.

REPLY
leke sodeye
NOV 07, 2016 @ 00:23:24

Please can you help me urgently.

I started amending the register editor BEFORE backing up – will I lose data and settings?

REPLY
lakonst
NOV 07, 2016 @ 10:12:30

@leke sodeye: I hope not, but every step mentioned is important, to avoid failures.
 REPLY
Glenn
SEP 13, 2016 @ 07:39:26

Hi there, i am also having the same problem and tried all the methods but nothing works for me,
you see when i opened the user profile using the regedit method I only saw profiles with ".bak" .
what should i do??
Pls. Help me

REPLY
lakonst
SEP 13, 2016 @ 08:59:20

@Glenn: This is strange. The Subkeys have the same names or not?

REPLY
Amy
JUN 11, 2016 @ 16:09:46

I love you. Step 3 worked perfectly.

REPLY
Olaf von Rein
JAN 21, 2015 @ 18:22:47

Brilliant post. Thank you. Step 4 eventually fixed it. Mind, after you do Step 4 you will suddenly find
that your users have lost their Outlook configuration. Thanks Microsoft (not).

Leave a Reply

Your Name *

Your Email *

Post Comment

This site uses Akismet to reduce spam. Learn how your comment data is processed.

About Contact Privacy Policy Terms of service Malware Tutorials

© wintips.org - Windows Tips & How-tos 2019

Logo design: abimation.eu

By Konstantinos Tsoukalas