TABLE OF CONTENTS

PHASE 1
A. INTRODUCTION 1

1. BACKGROUND OF THE STUDY 1

2. OUTCOMES OF THE PRIOR EFFORTS OF IMPROVEMENT 3

B. SCOPE AND SEVERITY OF THE PROBLEM 3

1. ASSESSMENT OF PAST PERFORMANCES 3

2. SIGNIFICANCE OF THE PROBLEM SITUATION 3

C. PROBLEM STATEMENT 4

1. DIAGNOSIS OF THE PROBLEM 4

2. MAJOR STAKEHOLDERS 5
3. GOALS & OBJECTIVES 5
4. MEASURES OF EFFECTIVENESS 6
5. POTENTIAL SOLUTIONS 6

PHASE 2
A. ALTERNATIVES 7
B. RECOMMENDATIONS 9

1. CRITERIA FOR RECOMMENDING ALTERNATIVES 9

2. DESCRIPTION OF PREFERRED ALTERNATIVE 12
3. OUTLINE OF IMPLEMENTATION STRATEGY 12
4. PROVISIONS OF MONITORING AND EVALUATION 13
5. LIMITATIONS AND UNANTICIPATED CONSEQUENCES 14

C. CONCLUSION 14

SURVEY
1. BACKGROUND AND OBJECTIVE 15
2. SURVEY METHOD 15
3. SURVEY RESULTS 15
4. CONCLUSION 16