Hotel

Management
and
Operation
Objectives:
 Identify the basic management structure
 Explain the different between the term front of the
house and back of the house
 Familiarize the organizational chart of a hotel and
the functions of it’s employees
 Identify methods hotels use to reduce their turnover
rate
 Explain the major legal mandates that relate to
hiring and employment.
Categories of travelers:
Businessmen
Tourists
Holiday makers
Motorists
Sea and Air travelers
Permanent Residents
Local Residents of the areas
Guests
common aims :
to satisfy their guests
 to run profitable business
 Function of Hotels
The attraction of tourists
The provision of venues and special
facilities
Employment opportunities
The use of the local products
The encouragement of Local
Businesses and Industries
The provision of Local
Amenities – some hotels in
addition to providing amenities
for their actual staying or
resident guests also open their
door to those who live the
areas in which they are
located.
 Describing and Rating
HOTEL
 There is a very wide variety
of hotels. Many of them can
be categorized broadly into
types:
 MOTEL

motor hotel is a hotel designed for motorist, and

usually has a parking area for motor vehicles.
Town Hotel- a lodging
place which is accessible to
the vacationists that is why
it is located in the town.

Resort Hotel- place used

for relaxation or recreation,
attracting visitors
for vacations and/or tourism.
Resorts are places, towns
or sometimes commercial
establishment operated by a
single company.
Tourist Hotel-Tourist
Hotel is a heritage-listed
building only 300 ft.

Airport Hotel- A hotel is

an establishment that
provides lodging paid on
a short-term basis.
Beach Hotel- it is a seasonal
resort. is accommodation that
sits on the sand.

Business Hotel-A business

hotel is a hotel that specifically
caters to the needs of business
customers. It tends to have
larger business facilities, and
more conference rooms and
function rooms than a hotel
designed for tourists.
 The Range of
Amenities:

Swimming pools

Bedrooms with private bathrooms

Gymnasiums

Coffee shops
Television
lounges

Entertainments
Organized
Activity

Facilities for
Children
Bar Facilities
- It might be important to some
people weather a hotel holds a
license for the sale of alcoholic
drinks.
PRICES and TARIFFS
 The prices which guests can afford to pay – or
are willing to pay.

 The tariffs set by a hotels management will

depend on many factors and then many types of
cost which must be paid to keep the hotel
operational.
 Purposes of
Travel
Travel motivations:
HOLIDAY VACATIONS
CULTURE and RELIGION
BUSINESS
HOBBIES
HEALTH
SPORTS ACTIVITIES AND RECREATION
NEW EXPERIENCES
 In hotel organization, there are three
departments particularly concerned
with accommodation.
The Reception department - Allocate the
accommodation .
The housekeeping department – plan, provide
and service the Accommodation.

The maintenance department - provide

adequate hot and cold water, sanitation, heating,
lighting and ventilation as well as maintaining and
repairing individual articles and areas within the
accommodation operations.
`
 Duties and Responsibilities:
position duties Responsibilities

1. General manager Supervise all the for the coordination of

activities all departments

2. Director of Oversees all sales Accounting the

Marketing functions finances

• Director of sales Facilitates the

meetings for banquets
and reception

• Food beverage Regulates foods and Works closely the with

controller beverage cost through management and
menu planning provides advice
thorugh consultation
and reporting
• Front office manger Acts as liaison
between meeting
planers and the hotel
• Director of For the maintainance
engineering of the physical and
mechanical plant

• Director of Supervises all the Incharge to all

housekeeping housekeeping renovations.
personnel

• Reservation Oversees reservation Supervises guests

manager functions and plans check in and departure
transactions

3. Controller Acts as financial Assist management in

advisor to achieving profits
management objectives.
4. Director of For all employees
Human Resources programs and
employment
practices.
A general manager must have
good communication skills.
Communication: In many industries, the
GM deals with the external parties directly.
General Management
Food and Beverages
Reservation Office
Housekeeping
Enroll now !!! St. Paul
University
B.S. Business Administration major in Marketing
B.S. Tourism
A.B. –History
A.B. Mass Communication