Final India Sustainability Report 2014 PDF

Coca-Cola India Sustainability Report 2013
Sustainability
Report
2013
Destination
Happiness the journey so far
Aligned to GRI G 3.1 (Application level ‘B+’)
1
About
the Report
Report Boundary
CCIPL is involved in the business of

manufacturing and selling beverage concentrates
Coca-Cola India Private Limited (hereinafter and marketing products in India, under
referred to as CCIPL) is proud to present trademarks of The Coca-Cola Company (TCCC).
its annual Sustainability Report to all its Hindustan Coca-Cola Beverages Private Limited
stakeholders. (HCCBPL), a wholly owned subsidiary of TCCC
(part of the Bottling Investments Group – BIG),
As a responsible corporate citizen, we have is our largest bottling partner in India. There are
been making voluntary disclosures on our ‘triple other third party bottlers (franchisees authorized
bottom-line performance’ since 2011. by TCCC), who manufacture and distribute
our products in their respective geographies
As was the case in the previous years, this in India. CCIPL, HCCBPL, franchisee bottlers
Sustainability Report presents our performance and Anandana (Coca-Cola India Foundation)
under aspects covered in our ‘Me-We-World’ constitute the Coca-Cola System in India.
Sustainability Framework, and highlights key
issues, relevant targets, and our performance in The influence that CCIPL has on other entities of
the reporting period (1st January 2013 to 31st the Coca-Cola System in India is limited to certain
December 2013). We have made an earnest facets of their operations. During the preparation
attempt to present our performance viz-a-viz the of this report, the ‘Reporting Boundary’ we have
2020 Commitments of our parent, The Coca- considered is based on the level of our influence
Cola Company (TCCC), for its Global operations. on each entity and the availability of necessary
information (for GRI disclosures). The boundary
This report has been prepared based on considered for various sustainability aspects is
the Global Reporting Initiative (GRI) G3.1 presented in the appendix.
guidelines, including the Food Processing Sector
Supplement (FPSS) for an application level ‘B’. All entities that are part of the Coca-Cola System
We have taken into account all the reporting in India exercise due care to ensure that our
principles defined by the GRI to present a operations are socially and environmentally
balanced and transparent communication. responsible. Our bottling locations are certified
under ISO 14001 and OHSAS 18001 and also
For the first time the company has also sought abide by high standards that have been defined
External Assurance for the Sustainability by TCCC (internally referred to as KORE).
Report. M/s DNV Business Assurance India
Private Limited has been engaged to provide This report has been compiled for the benefit
Independent Assurance to this Sustainability of all our stakeholders, which include our
Report based on the GRI principles, Assurance consumers, customers, regulators, civil society
Standard - AA1000 AS (Type - 2 moderate) and members, suppliers, employees and the
‘DNV GL Verisustain’ methodology (Moderate society at large. We welcome any comments,
level). The report has been assured to be of GRI clarifications or inputs for improving the quality
Application Level ‘B+’. of our communication.
Neelima Khetan, Director, Public Affairs and Communications will be happy to take your comments
and inputs. She can be reached at nkhetan@coca-cola.com
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Destination
Happiness the journey so far
Aligned to GRI G 3.1 (Application level ‘B+’)

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Contents
Message from the President |6
Strategy and Vision |8
Me - Enhancing Personal Well-being | 20
We - Building Stronger Communities | 26
World - Protecting the Environment | 54
Corporate Governance | 66
Appendix - 1 Reporting Process | 71
Independent Assurance Statement | 77
Appendix - 2 GRI Index | 80
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Message from
the President
Dear Friend,
Year 2013 was special to us as it marked the sustainability initiatives focused on our key
completion of 20 years since our re-entry stakeholder groups (including consumers,
into the Indian market in 1993. Our journey customers, communities and our employees
over these two decades has been extremely among others) and the ecosystem on which
fulfilling and we are proud that India has we all depend. Key highlights from some of our
emerged as the 6th largest market for The initiatives are presented below.
Coca-Cola Company (TCCC).
Society: Women play a crucial role in our
Our brands have become among the most value chain; we believe that unleashing the
loved in the country. They include home-grown entrepreneurial potential of women is one
brands with their unique taste and heritage –like of the surest ways to make our business
Maaza, Limca and Thums-Up – as well as our sustainable and also create lasting impact on
world famous global brands like Coca-Cola, families and communities. Through our ‘5by20’
Sprite and Fanta. We are indeed grateful to the program, we have economically empowered
millions of Indians who have made us part of over 26,000 women (in India alone), helping
their everyday lives. them realize their entrepreneurship dream.
Through our ‘Parivartan’ and ‘Pragati’
As the Coca-Cola system in India, that includes programs, we have been training mom-and-
our bottling partners, we directly employ over pop kirana retailers to keep pace with changing
25,000 people, while also creating indirect customer preferences. We have reached out
employment for more than 150,000 Indians in to over 200,000 retailers through these retail
related industries through our procurement, business management trainings.
supply and distribution systems. We also
provide a source of income to more than 7,000 Even as India continues to grow economically,
distributors, 200,000 farmers and 2.2 million there is much cause for concern when one
retailers. looks at the education and nutrition status of its
children. Studies have indicated that the lack of
To facilitate the next phase of growth in this amenities is one of the leading causes of high
dynamic market, the Coca-Cola system in drop-out rates witnessed in rural Indian schools.
India has committed to investing USD 5 billion Our ‘Support My School (SMS)’ program has
between 2012 and 2020. We firmly believe been helping provide basic amenities like toilets,
that our growth aspirations can only be met access to water and sports infrastructure in
in a socially inclusive and environmentally rural Indian schools. Over 350 schools across
responsible manner. the country have been revitalized through this
program, in which we have forged effective
The concept of sustainable development is at partnerships with like-minded corporates and
the heart of our business. We have continuously civil societies.
been striving to create lasting positive impacts
on the communities we proudly serve, actively Well-being: We believe that all foods and
leveraging partnerships with communities and beverages have a place in a sensible, balanced
government agencies – an approach we call diet that is combined with regular physical
‘the Golden-Triangle’. Our global ‘Me-We-World’ activity. Obesity is a serious and complex
sustainability framework helps us prioritize problem caused by many factors, including too
6
little exercise, consuming too many calories, Project Unnati, a sustainable agriculture
lifestyle, genetics, environmental, and other project, has been helping Mango farmers
factors. At Coca-Cola, we are committed in Andhra Pradesh adopt modern farming
to enabling our consumers make informed techniques like drip irrigation and Ultra-High
choice, as well as promoting the importance Density Plantation (UHDP). The program aims
of leading an active, healthy lifestyle. Our to help double crop yield and consequently
national level U-15 Football and U-16 Cricket boost agricultural income, while optimizing on
tournaments have turned-out to be breeding the two scarcest resources of water & land. The
grounds for talent; in 2013, these programs saw program aims to reach out to 50,000 farmers
an overwhelming participation of over 53,000 over the next few years.
enthusiastic players. Furthermore, focused
trainings offered to a few exceptionally talented Coca-Cola India will continue to play its part in
youngsters have assisted several participants providing safe, convenient, refreshing hydration
from these programs break into the national options, in the country. We will continue to
league. The India’s National Under-16 Soccer bring innovative, great tasting beverages across
team is drawn from the talent pool of this U-15 segments including low/no calorie options.
football tournament. We are proud to state that the manufacturing
processes involved across our system,
Environment: We realize that water is among ingredients used and the beverage products we
the most valued natural resources in our put in the market are of the highest standards
country. Moreover, being in the business of in the world.
hydration we have a direct connect with water.
Water, therefore, finds a special place in our It has been a privilege playing a small part in
approach to sustainability. Over the past 5 the growth and development of the country
years, our water use ratio has come down by and our communities and I thank each one of
over 40% and as of exit-2013; we are using you who have supported us in our journey over
only 1.98 litres of water to produce 1 litre the last twenty years. We are counting on your
of our beverage. Anandana (the Coca-Cola continued support and feedback to take the
India Foundation), and our bottling partners Coca-Cola India system through the next phase
have been undertaking water replenishment of growth.
projects in different parts of the country –
thereby adding to water availability in different
parts of India. The Coca-Cola system in India Warm regards,
safely returned to nature and communities
129% of all water used in our operations Venkatesh Kini
(without counting for the water replenishment President
work done by Anandana). Coca-Cola India and South West Asia
7
Strategy
and Vision
Vision, Mission & Values
Vision 2020 creates a long-term destination for
our business and provides us a ‘Road map’ for
winning together with our bottling partners.
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Our Mission
Our roadmap starts with our mission, which is enduring. It declares our purpose as a
Company and serves as the standard against which we weigh our actions and decisions.
• To refresh the world

• To inspire moments of optimism and happiness
• To create value and make a difference
Our Vision
Our vision guides every aspect of our business by describing what we need to
accomplish in order to continue achieving sustainable, quality growth.
People Planet
Be a great place to work where people Be a responsible citizen that makes a
are inspired to be the best they can be difference by helping build and support
sustainable communities
Portfolio Profit
Bring to the world a portfolio of quality Maximize long-term return to share
beverage brands that anticipate and owners while being mindful of our overall
satisfy people’s desires and needs responsibilities
Partners Productivity
Nurture a winning network of Be a highly effective, lean and fast-
customers and suppliers, together we moving organization
create mutual, enduring value
Further information on our Vision 2020 is available on the company’s website1.
Our Values
Our values serve as a compass for our actions and describe how we behave in the world.
Leadership The courage to shape a Accountability If it is to be, it’s up to me

better future
Passion Committed in heart and mind
Collaboration Leverage collective
genius Diversity As inclusive as our brands
Integrity Be real Quality What we do, we do well
1
http://www.coca-colaindia.com/ourcompany/missionvalues.html
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Organizational
overview
Introduction to the
Coca-Cola System in India
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The Coca-Cola Company (TCCC) is the world’s largest beverage company, refreshing
consumers with more than 500 sparkling and still beverage brands. Globally, TCCC is the
No. 1 provider of sparkling beverages, ready-to-drink coffees, juices and juice drinks. While
we are simply viewed as ‘Coca-Cola’, globally, the Coca-Cola System operates through
multiple local channels; the ‘Coca-Cola System’ is not a single entity from a legal or
managerial perspective.
TCCC re-entered the Indian markets post the economic liberalization of 1991 and
established Coca-Cola India Private Limited (CCIPL) as its wholly-owned subsidiary in 1992.
Entities comprising the Coca-Cola System in India and brief descriptions of their
operations are presented below.
The Coca-Cola Company (TCCC), Atlanta, USA
Hindustan Coca- Franchisee bottlers

Coca-Cola India Cola Beverages (operating in India
Private Limited Private Limited under license
(under Bottling fromTCCC)
Investments Group)
Anandana
The Coca-Cola
India Foundation
The Coca-Cola System in India
Coca-Cola India Private Limited (CCIPL)

CCIPL manufactures and sells concentrates, beverage bases and syrups to the Authorized
bottlers of TCCC in India and is responsible for consumer brand marketing initiatives.
The registered & corporate offices of CCIPL are located at:
Registered Office: Plot No’s 1109-1110, Village – Pirangut, Taluka – Mulshi, District Pune,
Maharashtra – 412108
Corporate Office: Enkay Towers, Udyog Vihar Phase 5, Gurgaon, Haryana – 122016, India
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Anandana – Coca-Cola India Foundation

Anandana – Coca-Cola India Foundation, renewable energy sources. Geographically,
a Company registered under Section 25 of Anandana focuses on some of the most
the Companies’ Act, is a wholly owned not backward regions of the country.
for profit charitable subsidiary of CCIPL.
Anandana constantly aspires to ensure
Anandana provides monetary grants project execution, maintenance and
and other assistance to civil society sustainability through active involvement
organizations, cooperatives, philanthropic and direct participation of the beneficiary
organizations and such others who can be community at the grass-root level.
suitable partners in implementing projects
for social welfare. Anandana is housed in the same premises
as CCIPL (at the Corporate Office in
Anandana focuses on supporting Gurgaon). Please refer to Anandana’s
social projects in the domains of water website (http://www.anandana.org/) for
sustainability and the spread of new and further details on its working.
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Bottling Partners
The authorised bottlers of The Coca-Cola Company prepare, package, distribute and sell
beverages to our customers and vending partners, who in turn sell our products to consumers.
Hindustan Coca- Cola Beverages Franchisee Bottling Partners

Private Limited (HCCBPL)
The Coca-Cola System in India includes
Hindustan Coca-Cola Beverages Private Franchisee Bottlers (FBO – licensed by
Limited (HCCBPL) is a wholly-owned TCCC) who prepare, package, distribute
subsidiary of TCCC, and the largest bottler and sell our beverage brands. Following is
in India. It is a part of The Coca-Cola a list of such FBOs who are located across
Company’s Bottling Investments Group the country:
(BIG2). HCCBPL has 24 bottling plants
at strategic locations spread across the • Amrit Bottlers Private Limited
• Brindavan Agro Industries Private Limited
country and covers about two-thirds of the
• Brindavan Beverages Private Limited
bottling franchise (by population) in India. • Brindavan Bottlers Private Limited
HCCBPL works actively with approximately • Bengal Beverages Private Limited
3800 distributors across the country to • Diamond Beverages Private Limited
place beverage products in 1.4 Million retail • Enrich Agro Food Products Private Limited
outlets to provide refreshment to 25 Million • Kandhari Beverages Limited
consumers every day. • Ludhiana Beverages Private Limited
• Moon Beverages Limited
The registered & corporate offices of • Narmada Soft Drinks Private Limited
• Sri Sarvaraya Sugars Limited
HCCBPL are located at:
• Superior Drinks Private Limited
• Udaipur Beverages Private Limited
Registered Office: B-91, Mayapuri Industrial • Wave Beverages Private Limited
Area, Phase – I, New Delhi – 110 064, India
Corporate Office: 3rd Floor, Orchid Centre,

DLF Golf Course Road, Sector 53, Gurgaon
– 122 001, Haryana, India
The Coca-Cola System in India has

extensive reach and inspires moments
of happiness across the country; a small
volume of our beverages are also exported
to neighboring markets like Nepal, Bhutan,
Bangladesh and Maldives (demand driven).
In the year 2013, three new bottling plant
sites became operational at:
• Chhata (Brindavan Agro Industries

Limited)
• Unnao (Brindavan Bottlers Limited)
• Bidadi (HCCBPL)
Co-Packers of HCCBPL
HCCBPL Bottling Plants
2
The BIG is one of the three major operating groups of
The Coca-Cola Company and one of the largest and most Franchise Bottlers
geographically diverse bottlers in the Coca-Cola system. It was
established to improve accountability and drive performance
of Company Owned & Managed Bottlers (CBOs).
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Sustainability
Priorities, Risks and
Opportunities
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Our Sustainability Framework – which we call “Me, We, World”

– is our shared vision for how we can work together to create
social value and make a positive difference for the consumers
and communities we serve.
Me
Enhancing personal well-being
Our longstanding commitment to consumers’ well-being begins with ensuring that each and every
beverage we deliver is safe, delicious and refreshing. Further, we work to inspire consumers to
pursue happier, healthier lives—and provide opportunities to do so—through the wide variety of
products we offer, our transparent labeling practices, our responsible marketing practices and the
many physical activity programs we support around the world.
We
Building stronger communities
Community well-being for us means more than just giving back to the community - we firmly
believe that our businesses are only as strong as the communities which we serve. Women play a
crucial role in our value chain; we believe that unleashing the entrepreneurial potential of women
is one of the surest ways to make our business sustainable and also create lasting impact on
families and communities. Through suitable training programs, we are assisting retailers keep
pace with changing customer preferences. We are also contributing to the development of
local communities, through need-based programs – such programs are focused on education,
enhancement of employability and well-being. Respecting human and workplace rights is yet
another key constituent of the ‘We’ pillar.
World
Protecting the environment
Water is a top sustainability and business priority for Coca-Cola. It is critical to the communities we
serve and the ecosystems on which we all depend, and hence, finds a special place in our approach
to sustainability. The Coca-Cola system in India has been working with a variety of partners to
reduce and recycle packaging material. Project Unnati, a sustainable agriculture project, has been
helping Mango farmers in Andhra Pradesh adopt modern farming techniques like drip irrigation
and Ultra-High Density Plantation. The project substantially increases mango yield and enhances
farmer income. Our bottling locations are also focused on energy efficiency and adoption of
renewable energy, thereby reducing our carbon footprint.
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Me Enhancing personal well-being

Well-being Responsible
Marketing
Offer low or no-calorie Provide transparent Help get people Market responsibly,
beverage options in nutrition information, moving by supporting including no
every market featuring calories on physical activity advertising to children
the front of all our programs in every under 12 anywhere in
packages country where we do the world
business
We Building stronger communities

Women Human and Charitable
Workplace Rights Contributions
Enabling the Comply with Human Creating sustainable

empowerment of and Workplace Rights communities
5 million women standards
entrepreneurs across
our value chain by
2020
World Protecting the environment

Water Packaging Climate Sustainable
Protection Agriculture
Replenish 100% of Recover & recycle Reduce the carbon Sustainably source
the water used in our 50% of the bottles footprint of the drink key agricultural
finished products and cans introduced in your hand by 25% ingredients
in the market (through our full end-
Improve water to-end value chain)
efficiency by 25% by 2020
(compared to 2010
baselines)
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How we identify and prioritize key

sustainability initiatives/projects
TCCC has an internally developed tool
referred to as the ‘Value Creation Model
(VCM)’ to help assess the relative value
that our sustainability initiatives provide to
business and society. The model supports
annual business planning activities by
providing a well-defined framework to
quantify the business and social impacts
of sustainability initiatives, thus enabling
transparency and cross-functional
dialogue to prioritize investments, allocate
resources and assess the benefits from
implementing sustainability programs. The
VCM tool helps CCIPL leadership identify
key impacts across our sustainability
programs and identify opportunities to
build momentum in areas of strength.
It is a component of our web-based
Sustainability Management and Reporting
System.
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Risks and opportunities – why sustainability is good for us!
Our industry as a whole and the Indian market is very dynamic in nature and is
susceptible to change. The ability to anticipate and be prepared for such change is the
hallmark of a successful corporate. With a legacy of 127 years, the global Coca-Cola
system exemplifies this value.
In the Indian context, the changing demographics and consumer preferences, regulatory
landscape and myriad of social issues are the prime forces at play. Accordingly, the
following are some key risks we have taken cognizance of. The table also summarizes
how we are geared to face any potential challenges and some of our leading initiatives in
response to the same.
S. No Key risks Commentary Coca-Cola System response

1 Resource Water is the most precious We are intimately connected to
availability resource for any community the water cause in India not only
and one which is increasingly because it is a key ingredient
coming under stress. The in our products, but also in the
multiple uses for this precious wider context of our commitment
resource, at times lead to to community development and
communities and industries wellbeing. Over 70% of our total
competing with each other for groundwater consumption comes
this resource. from safe zones, and with an
annual groundwater withdrawal
of about 5.1 mcm and we use only
0.0021% of the total groundwater
drawn in the country. Further,
according to the Central Ground
Water Authority (2011 data), only
9.25% of the total groundwater
drawn in India is for industrial and
domestic purposes.
There is an increasing demand At 6 tons per hectare, India’s

for key agricultural raw mango productivity is
material, while productivity substantially lesser than its peers
in the country is not keeping like Brazil, China and Indonesia.
pace. Taking cognizance of the huge
gap between demand growth
and supply growth and the need
to make our own supply chain
sustainable, CCIPL launched
Unnati – a backward integration
project. Project Unnati helps
mango farmers in Chittoor district
upgrade to Ultra High Density
Plantation (a modern farming
technique) and better water
management practices (through
drip irrigation) to improve
productivity. While securing
our supply chain the project
also contributes to augmenting
farmers’ income.
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S. No Key risks Commentary Coca-Cola System response

2 Regulatory In the recent times, policy With respect to groundwater, the
changes guidelines w.r.t ground water Coca-Cola system in India has
withdrawal and use of PET in already been committed to water
packaging have been subjects replenish efforts, and has till date
of regulatory changes. created a recharge potential that
is 129% of the total volume of
water (ground and surface) that
we use in our operations.
PET is among the safest food

packaging material used world-
wide and helps preserve the
quality and integrity of our
products, at the same time
offering unmatched convenience
to the consumer. Over the past
few years, acceptability of PET
as a package has increased in
the Food & Beverage, Consumer
Goods, Pharma and other sectors.
Most of the post-consumer
PET gets recovered. The
Coca-Cola System in India is
focusing on improving post-
consumer recovery of PET
bottles and is forming alliances
with stakeholders to explore
interventions that could help in
the same.
3 Consumer Sedentary lifestyles and Our beverages, consumed

awareness obesity are a serious challenge as a part of a healthy diet,
to our business. There is supplemented with an active
an increasing push from lifestyle do not lead to obesity.
regulators across the world We provide accurate and
for reduction in calorie/sugar transparent information on our
content of beverages. product contents and calories to
facilitate our consumers make
informed dietary choices. From
the added benefits of vitamins
and minerals to new ingredients
tastes and innovations in
package sizes, we are constantly
challenging ourselves to identify
high-quality additions to improve
nutritional content and provide
functional benefits.
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2
Me
Enhancing Personal Well-Being
Well-Being
Working to inspire happier healthier lives
Product & Ingredient Safety

Pursuing the highest standards in product safety and product quality
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Well-Being
Working to Inspire Happier
Healthier Lives
Approach
Our commitment to well-being begins with our focus on product and ingredient
safety and quality. We want to ensure that consumers have the utmost confidence
that our products are made to the highest standards for ensuring consistent product
safety and quality.
As a global corporation with operations in markets large and small, we make it a

priority to help improve the well-being of our consumers, our employees and the
communities we proudly serve. We recognize the rising incidence of obesity and
sedentary lifestyles as serious and complex global health challenges. Through
partnerships and collaborations across the “Golden Triangle” of governments, industry
and civil society, we are working to promote well-being and to help address these
issues in a number of ways.
CCIPL has embraced innovation to grow and evolve with our consumers’ needs and
preferences. One way we do this is by offering a broad portfolio of beverage choices that
provide great taste and refreshment—with or without calories.
We are also working to help inspire, empower and engage people worldwide regarding
the importance of an active, healthy lifestyle that includes a balanced diet and regular
physical activity.
Throughout our system, we are mobilizing our collective assets and engaging in
community outreach to raise awareness and spur action.
Our Global Well-Being goals are –
• Offer low- or no-calorie beverage

options in every market.
• Provide transparent nutrition
information, featuring calories on
the front of all of our packages.
• Help get people moving by
supporting physical activity
programs in every country where
we do business.
• Market responsibly, including no
advertising to children under the
age of 12 anywhere in the world.
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all our products, so that consumers may

Global Goal: Offer low-or no- calorie
make choices that fit their lifestyles. As
beverage options in every market
a leader in the area of front-of-pack
India Progress: Ongoing nutrition labeling, Coca-Cola was the
first beverage company to place calorie
We recognize the uniqueness of our information on the front of nearly all of
consumers’ lifestyles and dietary choices our packaging worldwide. We also make
and offer a variety of products to meet available complete nutritional information
their refreshment, enjoyment, nutrition and of our products on the packs. Information
hydration needs. The Coca-Cola system is on nutritional content of our products is
the global leader in Non-Alcoholic Ready also available in the company’s website.
to Drink (NARTD) beverage market, All products manufactured & packaged
offering options for every life-style and contain FOP Calorie declarations with
occasion. We offer a broad portfolio of exception of those bottled in Returnable
beverages and package sizes to meet Glass Bottles.
consumers’ needs for refreshment,
enjoyment, nutrition and hydration. Global Goal: Help get people moving
by supporting physical activity
Our portfolio in India includes Coca-Cola, programs in every country where
Diet Coke, Sprite, Fanta, Minute Maid we do business.
(these are some of our global billion dollar
India Progress: On-track
brands available in India), Thums Up,
Maaza, Burn (energy drink), Kinley Water,
At Coca-Cola, we are committed to inspire
Kinley Soda, Schweppes, Georgia Gold
consumers to adopt an active lifestyle
(coffee) Vitingo (powder) and Fanta Fun
and make physical activity and exercise a
Taste (powder). Sprite and Thums Up,
part of everyday life. CCIPL has actively
respectively, are the largest and second
forged partnerships with different partners
largest selling beverage brands in the
to drive programs which promote active
country. ‘Glocojal’, a Glucose-based water
healthy living.
was launched in 2013.
Global Goal: Market responsibly,
In the Indian markets, our low/no calorie
including no advertising to children
offerings are Kinley water, Kinley Soda,
under the age of 12 anywhere in
Schweppes Soda and Diet Coke. Yet
the world.
another no-calorie beverage option –
Coke Zero is planned to be introduced in India Progress: On-track
2014. We will continue to further explore
potential for other low/no calorie options. We at Coca-Cola believe that good
marketing is responsible marketing. We have
Global Goal: Provide transparent always taken seriously our commitment to
nutrition information, featuring calories market our products responsibly. When it
on the front of all of our packages. comes to choosing what products children
consume, we believe that parents and
caregivers should be the decision-makers. As
a result, we do not buy advertising directly
We are committed to providing
targeted at audiences that are more than
transparent nutrition information about
35% children under 12.
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Coca-Cola Under-16 Cricket:
Coca-Cola Under-16 Cricket Cup is India’s

only National Inter-school tournament. The
interschool grass root level cricket initiative
aims to discover budding cricketing talent
in the country. The program is open to all
young cricketers in the age group of 12-16
years. The event is played in each center
under the aegis of the respective State
Cricket Association affiliated to the Board
for Cricket Control in India (BCCI). The
intra-state matches give the enthusiastic
participants a first-hand experience of
Under-15 Football - playing at international match venues
The Coca-Cola Cup: (PCA, Mohali and the Eden Gardens at
Kolkata). In the inter-state round, the best
As part of the long standing commitment teams from the country (winners from each
to promote a sporting culture and a state) play against each other in a ‘knock-
healthy living, Coca-Cola has been out’ round to finally win the U-16 challenge.
supporting grass root development
of football in India. Coca-Cola India Seeing the vast potential and growing
Private Limited and the All India Football popularity of this game, CCIPL has a vision
Federation (AIFF) launched the national of facilitating the quest to nurture and
grassroots football tournament in 2009. tap cricketing talent. It believes that the
The tournament nurtures potential football future of Indian cricket lies in these young
stars by providing them with a platform talented budding cricketers. Through
and an opportunity to develop their this initiative, CCIPL intends to provide a
inherent talent into a real-life profession. perfect opportunity and platform to all the
As a company which has a worldwide youngsters across the country to showcase
focus on football we firmly believe that their talent, skill and equally important,
Indian football has huge potential. By pride and loyalty to their school. It gives
supporting AIFF in this tournament, we the State Cricket Associations and their
are tapping young football talent to train
affiliated scouts a great arena to identify
them on par with international football
potential match winners.
standards. In 2013, the program saw active
participation of 41,760 young footballers
The tournament began in 2011 and so far
from 2,610 schools across 86 cities.
has completed 3 seasons successfully. In
season 3 (2013-14), this tournament was
The National U-16 Soccer team of India
played across 10 states in over 66 districts
is drawn up from the talent pool of
and involved more than 12,000 young
this tournament. Furthermore, this is a
players from 756 schools.
chance for some exceptionally talented
players, who will be absorbed by AIFF-
FIFA academy, to train at world class
academies and become a part of the
talent pipeline for the future. It’s not just
a quest of Trophy or the Cup that these
young talented footballers look forward
to, but also a chance to receive world
class training and exposure. Undoubtedly,
this is India’s biggest and most inspiring
Grassroots Sports program and a step
towards providing these soccer heroes “An
experience that money can’t buy”.
23
Product &
Ingredient Safety
Pursuing the highest standards in
product safety and product quality
Approach
We work to ensure consistent safety • ISO 9001 (quality)

and quality through strong governance • ISO 14001 (environmental
and through compliance with applicable management)
regulations and standards. We stay • OHSAS 18001
current with new regulations, industry best (Occupational Health & Safety)
practices and marketplace conditions, Stringent checks are undertaken to ensure
and we engage with standard-setting and the quality and safety of all material
industry organizations. Additionally, we procured. For some of our key ingredients
manufacture and distribute our products like sugar, batch-wise tests are undertaken
according to strict policies, requirements None of our products contain saturated
and specifications set forth in an integrated fats or trans-fats; the Sodium content in
quality management program that our packaged drinking water brands –
continually measures all operations system- Kinley and Bonaqua- is less than 0.5 milli-
wide against the same stringent standards. grams per 100 ml.
Our quality management system also
identifies and mitigates risks and drives In addition to offering great taste, some of
improvement. At every step of production our products contain added vitamins and
and with samples from the marketplace, we minerals. Such products are listed below:
stringently test our beverages in modern
laboratories, where we measure quality • Vitingo concentrate (solid) for water-
attributes of ingredients. We consistently based flavored drink with Iron, Vitamin
reassess the relevance of our requirements C, Vitamin A, Vitamin B2, Vitamin
and standards and continually work to B12, Folic acid and Zinc. which has
improve and refine them across our entire undergone Product Efficacy Trial to
supply chain demonstrate that consumption of
Vitingo helps reduce iron deficiency
Health and Safety impacts of all our anemia in children
products are considered right from • Kinley Gluco Jal (in Orange & Lemon
the stage of Research & Development. Flavours) – with Vitamin B3, Vitamin
Furthermore, all our bottling locations are B6, Vitamin B12, Folic Acid, Zinc
compliant with the requirements of the • Minute Maid Juicy (Mixed Fruit) – with
Food Safety and Standards Authority of Vitamin A, Vitamin B3, Vitamin B6,
India (FSSAI). Our Quality Systems require Vitamin B12, Folic Acid, Zinc
all our suppliers to comply with safety,
environmental and quality standards. CCIPL also forayed into the space of social
These may include (as applicable): beverages with the launch of Vitingo
in 2011. Vitingo is a low cost, clinically
• FSSAI Standard proven, tasty micro-nutrient fortified
• Global Food Safety Initiative (GFSI) & beverage. Clinical trials have validated
FSSC 22000 (Food safety standard) the efficacy of Vitingo in reducing Iron
for all suppliers of primary ingredients Deficiency, Iron Deficiency Anaemia and
and packaging material Vitamin-C deficiency. Priced at INR 3/-
24
per sachet of 18 grams, Vitingo aims to has instituted a streamlined Consumer

address the nutritional challenges of the Satisfaction (C-Sat) Survey.
people (primarily women and children) at
the bottom of the pyramid. As on end- Every month, we reach out to 5%
2013, Vitingo was being distributed in 51 (picked randomly) of the customers/
districts across the states of Uttar Pradesh, consumers who have posed queries
Rajasthan, Bihar and Maharashtra. to us regarding quality or non-quality
concerns through our toll-free number.
Customer satisfaction These consumers are requested to answer
five questions sequentially in order to
We provide our consumers with several collect their feedback on how the query
windows for communicating with the has been responded to. This feedback is
company; in India, we were among the subsequently collated for further action and
early adopters of the toll free number improvement wherever possible. The C-Sat
system. The toll-free number (1800-208- score at the end of 2013 was 97.6%.
2653) and the consumer helpline email
ID (indiahelpline@coca-cola.com) are Adequate security measures are
displayed on all product packages. undertaken to safeguard privacy of our
consumers. In the reporting period, there
We endeavour to respond to every query have been no incidents of consumer data
received in a manner satisfactory to our loss/theft/ breach of consumer privacy.
consumers. To this end, the company
As the largest bottling partner of The Coca-

Cola Company in India, we at Hindustan Coca-
Cola Beverages, continuously strive to bring
some of the world’s most loved and great
tasting beverage brands to all our consumers
within arm-length at an affordable price. We
are building a culture of operational excellence
coupled with continuous productivity enhancements.
We are relentless in our pursuit to create value for all
stakeholders – be it consumers, employees, customers,
suppliers, communities and other stakeholders. Ever cognizant of
our environmental footprint, we have been investing in best-in-class
technologies that have made us progressively resource efficient. I speak
for all of HCCB when I say we firmly believe that our business can only
be as strong and vibrant as the communities we serve.
As a result, we invest in locally relevant initiatives to support communities,

economically empower women in local communities and facilitate
trainings of our retailers.
T. Krishnakumar
CEO,
Hindustan Coca-Cola Beverages Pvt. Ltd.
For further details on our global product safety and quality standards, please visit the
following web-link: http://www.coca-colacompany.com/stories/quality
25
3
We Building Stronger Communities
Women’s Economic Empowerment
Supporting women’s entrepreneurship potential through our ‘5by20’ program
Human and Workplace rights

Our commitments to respecting human rights, creating safe and inclusive
workplaces, engaging employees and stakeholders to strengthen our business
Creating Sustainable Communities

Applying our scale and building partnerships to address community needs
26
Women’s Economic
Empowerment
Approach
Women are pillars of the communities as entrepreneurs overcome the common
they invest a sizable portion of the money social and economic barriers they face
they earn on the health and education of due to the lack of business skills training,
their children and in their local economies, financial services, assets, peer networks
creating a tremendous economic impact. and mentoring.
As such, women are critical to local
Global Goal: Enable the economic
and global business success and are an
empowerment of 5 million women
essential cornerstone of our progress across our global value chain by 2020.
towards our 2020 Vision. Studies show
that women do 66 percent of the world’s India Progress: On-track
work, yet earn 10 percent of the world’s
India was one of the four markets, where
income—90 percent of which goes back
5by20 was piloted in 2010 (other pilot
to their families and communities. To
markets being Brazil, South Africa &
help address this disparity, we launched Philippines). Since then the program has
5by20™ in 2010, which is our global grown and become an integral part of our
commitment to enable the economic sustainability initiatives.
empowerment of 5 million women
entrepreneurs across all six segments of We are scaling up initiatives with high
the Company’s value chain by 2020. potential to create economic impact on
women entrepreneurs and our business.
Drawing on local expertise, capabilities
and resources, 5by20 aims to help women
27
Programs under ‘5by20’

1. eKOcool Solar Cooler program:
‘eKOcool’ is an innovative solar cooler that has been pioneered by us and provides
income generating opportunity for women retailers in electricity deficit areas of rural
India. The solar coolers also help reduce the cost of running retail business since no
cost is incurred on account of electricity or ice procurement, used to chill beverages.
The cooler has in-built charging ports for mobile phones and a solar lantern (which
facilitates the retailer to keep her store open even after the sunset). Over 1,000
eKOcool units have been installed across 5 states in India in women run outlets by
the end of 2013
28
In October 2013, the Deutsche http://responsiblebusinessindia.com/

Gesellschaft for Internationale downloads/responsible-corporate-
Zusammenarbeit (GIZ) GmbH, supported engagement-in-rural-india-a-compendium-
by the Indian Institute of Corporate of-good-practices/
Affairs (IICA) released a report titled Image above adopted from the said report
‘Responsible Corporate Engagement
in Rural India: A Compendium of Good
Practices’. The report seeks to enable
and facilitate scaling up of responsible
business practices by corporates in rural
India.
The eKOcool initiative and its contribution
to empowering women retailers in rural
India was showcased in this report under
the segment . The complete report is
available in the following web-link:
29
2. Parivartan:
This program is focused on building the retailing capabilities of women

entrepreneurs especially in the areas of cash and, stock management;
shop management and customer interactions. The program is
conducted by the Coca-Cola University, in mobile buses that have
been converted into classrooms. The buses travel across remote parts
of rural India. In 2013, the program got a major impetus when we
celebrated International Women’s Day by organizing retail training
programs for more than 1,400 women retailers in a single day across
India and Nepal.
The program was scaled-up substantially in 2013 and close to 10,000

women retailers were trained during the year.
3. Pragati:
Pragati program is also focused on building the retailing capabilities

of women entrepreneurs by providing training, product knowledge
and business start-up support to women retailers. The program is
conducted by HCCBPL, mostly in bottling plants in remote parts
of rural India. Over 13,000 women have been supported under this
program by the end of 2013.
4. Unnati:
In addition to the retailer segment of the value chain, CCIPL is also

supporting producers through Project Unnati, a supply chain initiative that
would enable 10,000 women mango farmers to adopt modern farming
techniques and good agricultural practices (please refer the section on
Sustainable Sourcing for further details of the program). Around 1,000
women have been covered under this initiative till end 2013.
30
Business and societal impacts of 5by20
Producers Retailers
Increased Incomes
POTENTIAL Job Creation

DEVELOPMENTAL
IMPACTS Increased Gender Equality
Re-investment in Children, families and communities
Supply Security & Increased Sales

Continuity
BUSINESS Reduced environmental
IMPACTS Lower Costs impact
Improved Stakeholder Relationships and Reputation
Overall performance
Since 5by20 began, we have enabled more than 26,000 women across our value chain
through business skill enhancement, access to assets and networking and mentoring.
Currently, our retailers constitute the biggest chunk of the beneficiaries under the 5by20
initiative (the rest being producers).
The Program received the World CSR award and was featured as a best practice by the
Ministry of Corporate Affairs for empowering women retailers in the distribution value
chain in an environment friendly way.
31
32
Human and
Workplace Rights
Approach
At The Coca-Cola Company, our respect

for human and workplace rights is Global Goal: By 2015, achieve and
engrained in our culture and guides our maintain going forward a 98 percent
interactions with suppliers, customers, compliance level for Company-owned
consumers, employees and the and Company-managed facilities
communities we serve. Our commitment upholding the standards set in our
to respecting human rights guides the Workplace Rights Policy.
way we conduct business and governs all India Progress: On-track (end 2013 –
aspects of our work, from the suppliers 98% compliance)
we work with, to how we engage each
other in the workplace, to our interaction Global Goal: By 2015, achieve 90
with customers, consumers and the percent compliance with our Supplier
communities we serve. Guiding Principles among independent
franchise bottling partners and
In 2011, TCCC formally endorsed the UN suppliers. By 2020, achieve 95 percent
Guiding Principles on Business and Human compliance with our Supplier Guiding
Rights, adopted by UN Human Rights Principles among our suppliers.
Council in 2011. We have implemented all
three of the components that must be put India Progress: On-going (end 2013 –
in place under the Principles for companies 82% compliance)
implementing respect for human rights in a
corporate context: The foundation of our approach lies in
four key documents: our Human Rights
• A policy commitment to meet the Statement, Workplace Rights Policy4,
responsibility to respect human rights Supplier Guiding Principles, and Global
• A due diligence process to identify, Mutual Respect Policy.
prevent, mitigate and be accountable
for human rights abuses; and With our system operating in more
• Processes to enable the remediation than 200 markets, a key challenge is to
of any adverse human rights impacts proactively identify and address human
the company causes or to which it rights issues in our global value chain. To
contributes. this end, our dedicated Global Workplace
Rights group is specifically charged with
We also work with our bottling partners identifying human-rights risks throughout
and suppliers to help them implement the our value chain and developing easy-
Principles. to-use due-diligence tools to help the
business identify human rights risks and
avoid unintended missteps, and to mitigate
human rights harm when it occurs.
http://www.coca-colacompany.com/our-company/
4
workplace-rights-policy#TCCC
33
Human rights in procurement

We have been working for the past Within the Coca-Cola system in India, any
several years to ensure that our entire supplier providing key and trademarked
business system and supply chain align promotional material worth US $ 60,000
with our policies, including those on is referred to as in-scope supplier and
human and workplace rights. We make subjected to SGP audits. By end-2013, 98%
our expectations clear and continually of in-scope suppliers were audited (viz-
analyze potential and actual human rights a-viz requirements of our SGP) and 82%
impacts across our value chain, from were found to be compliant while action
raw materials to end use. As we identify plans have been put in place by the rest to
human rights risks, we also identify and achieve compliance.
promote among our bottlers and suppliers
policies and actions for mitigating We require all associates to know our human
them. Our Human Rights Statement, our rights and workplace rights standards and
to apply them in their work. Managers, in
Workplace Rights Policy and our Global
particular, receive intensive training. We
Mutual Respect Policy apply to all entities
also rely on our associates to speak up
in which TCCC owns a majority interest,
immediately if they believe our policies have
while our Supplier Guiding Principles
been violated. Through numerous channels,
(SGPs) apply to franchisee bottlers and including EthicsLine (a global Internet
significant suppliers. and telephone information and reporting
service for employees), associates, as well
In addition, we collaborate with increasing as customers, suppliers and consumers, can
numbers of stakeholders, such as labor report— confidentially and without fear of
unions, socially responsible investors, retaliation—perceived violations of our Code
human rights NGOs, activists, students, of Business Conduct, our Workplace Rights
customers and consumers, to better Policy, our Global Mutual Respect Policy,
understand and address human rights our Human Rights Statement or applicable
issues. Our collaborations are informed laws and regulations. We treat all inquiries
by the recognition that compliance with confidentially and investigate all concerns.
In cases where claims are substantiated,
the law is a given and that the scope of
we take corrective action. Depending on
our responsibility to respect human rights
the violation, corrective action may include
extends beyond the workplace to include monetary penalties, reassignment of duties
the community and the supply chain below and in severe cases, separation from the
first-tier suppliers. company.
34
Workplace safety
Approach
Our commitment to workplace safety our operations. KORE also requires that
begins with our systemwide safety vision: our manufacturing facilities implement
We will make and deliver our products BS OSHAS 18001 (British Standard
and provide services with a goal of zero Occupational Health and Safety
work-related injuries and illnesses for Assessment Series 18001, a framework for
our employees, contractors and the an effective occupational health and safety
communities in which we interact. We management system) or an equivalent
promote a culture of caring and safe internationally recognized safety
behavior, reaching beyond compliance management system.
to ensure continual improvement
through identification of hazards and To guide us in achieving a safe work
implementation of controls to minimize risk. environment for our associates, KORE
defines a rigorous set of operational
We believe that a safe and healthy controls to manage known risks. The
workplace is a fundamental right of every controls generally align with top global
person and also a business imperative. requirements and consensus standards. In
Our Workplace Rights Policy requires that addition, we engage recognized external
we take responsibility for maintaining a audit firms to assess the compliance of
productive workplace in every area of each of our manufacturing operations
our operation by minimizing the risk of with applicable laws and regulations
accidents, injury and exposure to health and our internal occupational safety and
hazards for all of our associates and health requirements.
contractors. In addition, we’re working to
help our bottling partners minimize health
We provide substantial safety training to
and safety risks for their employees and
our associates and employees of bottling
contract workers.
partners using the training requirements
defined in KORE as a global baseline.
The Coca-Cola Operating Requirements
(KORE) defines the policies, standards Training covers new-hire induction and
and requirements for managing safety, periodic refresher training for all associates
environment and quality throughout and other contract employees.
35
Performance
Our unrelenting focus on safety resulted in substantial improvements across our

system. There were a total of 36 reported Lost time Incidents resulting in 368 ‘Lost
days’. Lost Time Incident Rate (LTIR) came down by over 40% in 2013.
Sadly, four fatalities were reported in the year 2013 in our bottling operations (2
employees of bottling companies & 2 contracted laborers). These fatal accidents were
thoroughly analyzed and our systems were further strengthened.
Lost Time Incidents Lost Days
59 593
40 416
36 368
2011 2012 2013 2011 2012 2013
LTIR
0.3
0.26
0.15
Note:
1. The LTIR indicated here is
defined based on KORE
standard and is calculated
based on 200,000 man-
hours worked.
2. A total of 46,999,220
2011 2012 2013 man-hours of work
were recorded across
the bottling operations
(considering both
employees of bottling
companies and contract
employees).
36
Safety initiatives by HCCBPL

Contractor Management Driver Management Centre (DMC)
Centre (CMC)
As a part of regular business, bottling
Contract workers form a substantial plants engage a large number of
part of plant level workforce across the hired trucks in distribution operations.
system. It was observed that a significant Accordingly, for minimizing and eliminating
part of all reported injuries at HCCBPL the number of road accidents in the
facilities involved such contract workers. process of distribution, HCCBPL has
The underlying cause was identified to be piloted Driver Management Centres.
the lack of awareness and experience in DMC undertakes the following activities:
the assigned work/safety procedures. To
overcome this problem, HCCBPL initiated • Key safety checks of trucks and
Contract Management Centres at all plant rejecting trucks that don’t meet
locations. system’s basic safety requirements
• Counselling and training of drivers:
What does CMC do? toolbox talks, pre-trip and post-trip
trainings, tracking violations in trucks
• Daily morning meetings to deliver using GPS systems
Tool Box Talk (TBT) to the contract • Surprise checks and inspections and
supervisors (training the trainer) consequence management
• Daily TBTs for temporary workers • Recognition and rewarding – weekly
• Recording and addressing all violations and monthly reward system and
through proper counselling and transporter rating
retaining
• Ensuring all incidents and accidents DMC has trained over 2000 drivers which
are properly handled by respective has resulted in bringing down preventable
contractual agency accidents substantially. Following the
• Recognizing safety performance success witnessed in pilot locations,
– rolling trophy presented to top HCCBPL is creating DMCs at other plant
contractual agency by safety locations.
performance, rigorous training and
counselling to the ones at the bottom
With the commencement of CMC, there

has been a marked improvement in plant
safety performance.
37
38
Human Capital
Approach
Globally, Coca-Cola has been an employer At any level, employee compensations are
of choice since many years; we attract based on the position held/responsibility
the best of talent and strive to retain handled, experience, tenure in the
all employees. The wages and benefits organization and qualification.
we offer are competitive and consistent
with the market. Our employees at all Our pay structures include retirement
levels receive appropriate functional benefits as per applicable rules and
and behavioral trainings. We are an regulations. These include:
equal opportunity employer and do
not discriminate on the basis of gender, • Provident Fund (PF) – 12% of the
religion, ethnicity, race etc. We provide monthly basic pay of the employee
a safe, discrimination-free workplace, contributed to a dedicated PF
providing our employees the opportunity Account; an equivalent contribution is
to bring out the best in them. also made by the CCIPL (for which the
company has a dedicated fund). This
is applicable to all employees of CCIPL
Employee hiring and benefits: (corporate and plant) and Coca-Cola
India Foundation.
Coca-Cola India Private Limited is an
• Gratuity – company contributes
equal opportunity employer. We do not
15 days’ basic pay for each year of
discriminate people based on ethnicity,
employment completed, starting
religion, caste, nationality etc at the time
from the 5th year of continuous
of recruitment or anytime during an
employment. This benefit is applicable
employees’ tenure at CCIPL. While filling
for all employees of CCIPL and the
open positions, only the individual’s ‘fit’ for
Coca-Cola India Foundation
the positions is considered. Furthermore, as
a policy, we strive to offer open positions
Other benefits offered to our
to existing employees before sourcing
employees include
talent from the market. Such internal
transfers are encouraged with the view of
• Medical/accident/ life insurance
offering employees exposure to diverse
• Free health check-ups for employees
roles/business functions. In the reporting
and 50% expense coverage for their
period, hiring procedure documentation at
families
bottling locations were audited (under SGP
• Loans for purchase of vehicles and
audit) and no gender-based discrimination
utility loans
was found.
• Parental leave – 120 days for women, 14
days for men at the time of child birth
We pay competitive wages to our
• Partial sponsorship (up to INR 35,000)
employees and constantly benchmark our
for promoting active lifestyle of
compensation levels with the industry.
employees under our ‘Health Works’
For our entry level workers (concentrate
policy (includes purchase of sporting
plant), the wages we pay are substantially
equipment, payments made for
higher than those stipulated by Indian law.
membership in gymnasiums, etc.)
Furthermore, wages paid (compliance
to local minimum wage requirements
and non-discrimination by gender) by
our bottlers to their employees and the
contract workforce are also audited as a
part of the SGP audit.
39
Training and feedback
CCIPL offers a host of training programs to foster all-round

development of its employees. These programs cater to the training
needs of employees across functions and hierarchical levels. Some of
these programs, their purpose and participation details are presented
below.
Program Purpose & program details Number of

participants (2013)
First Few Sips This is the induction program for CCIPL’s new hires; the intent 21
of the program is to introduce the new talent to the company
- its vision, mission, policies (including those relating to Human
Rights and internally developed codes) and goals. The 5-day
program provides a functional overview and also includes a
plant tour.
Pegasus The program seeks to develop the organization’s top talent for 13
future roles within the company.
Mantra Mantra is our B-School relations program; students from top 23
B-Schools in the country are offered 2-month internship stints
at CCIPL. The program is designed for maximum learning and
consists of project work, coaching and assignments.
Management The outstanding performers from the Mantra (summer 2
Trainee Program internship program) are recruited for full-time roles in
the company. Such ‘Management Trainees’ undergo this
comprehensive, cross-functional program of 18-month duration.
Management trainee program also includes a short stint in the
company’s CSR activities.
Women in We consider the number of women employees in our 2
Leadership organization as an important indicator of diversity in
Program* our workforce; this program is intended to groom our
women employees in the middle management for higher
responsibilities.
Catalyst* The program is for selected managerial staff who are at a 1
relatively high position in the hierarchy – intended to groom
them for senior management positions.
Chrysalis • To provide development platforms for Job Grade 9 - Job 15
Grade10 associates
• Create pipeline of talent for future mid-management level
roles and people management roles
• Recognize the hi-pot talent in JG9-JG10 in the Company
which will fill in the Next Generation of leadership
• Create a ‘Ready Now’ talent pool for local as well as global
positions
• To continually challenge the collective energies of this
select group with innovative business efficiency for JG 9 –
JG 10
Catalyst and Women in Leadership are Global programmes offered by TCCC; suitable
employees are nominated from each geography for these programs.
Both male and female employees of CCIPL at the corporate office received about 15
man-hours of training (average) in 2013. Likewise, the concentrate plant also conducts
need-based technical and behavioural trainings and in 2013 male and female employees
received close to 8 person days of training on an average.
At the end of each assessment year, all employees across hierarchies and role functions
receive performance feedbacks which help them identify areas of strength and
development.
40
Employee turnover:
1. Number of employees:
Following are the total number of employees on the payrolls of the company
as on 31st December 2013.
Corporate Office Concentrate plant
Gender Total Count Operators Staff Total

Male 165 28 39 67
Female 57 0 16 16
Total 222 83
Women employees constitute about 26% and 19% of our workforce at the corporate
office and concentrate plant respectively.
2. New joinees and employees leaving the organization (by age group)
Following are the number of people who joined the company’s payrolls and those who
left the organization in the reporting period.
New Hires Employees leaving the organization
Gender Age groups Corporate Office Concentrate Corporate Office Concentrate

plant plant
20-29 years 3 0 0 0
30-39 years 13 0 10 1
Male 40-49 years 3 0 5 0
50-59 years 2 0 3 0
Total 21 0 18 1
20-29 years 1 0 1 0
30-39 years 4 0 3 1
Female 40-49 years 2 0 0 0
50-59 years 0 0 0 0
Total 7 0 4 1
As can be seen from the table above, our attrition rate is quite low and we believe it is in-
line with the industry standards.
3. Number of people availing parental leave:

Following are the number of people who availed parental leave in the year 2012
Gender Corporate Office Concentrate plant
Male 8 5
Female 3 1
Total 11 6
Note: Of the people who availed parental leave in the previous reporting period (8 male and 3 female employees from
Corporate Office and 1 male employee at Concentrate plant), only one male employee from the Corporate Office left the
organization within 12 months (of returning from parental leave).
41
42
Creating Sustainable
Communities
Approach
Strong communities are the backbone Anandana continues to

of civil society. Since our beginnings,
work towards the socio-
CCIPL has been involved in efforts to
economic upliftment of
help strengthen the communities we
proudly serve. Today, we maintain this some of the most under-developed
commitment through the parallel efforts of parts of the country.
our Company and our Foundation, which
undertakes development work in backward Anandana engages with communities
regions of the country. across India through training,
participation and active involvement
CCIPL and the Coca-Cola System in India of beneficiary communities. The
are driving several large-scale programs entire system is based on the precept
for community development, focused on
that “people’s participation is the
water, education, vocational trainings and
only means to ensuring long term
creation of community infrastructure.
sustainability”. The feedback we have
Global Aspiration: Creating Sustainable been receiving from thecommunities
Communities is heartening and inspires us to
do more!
India Progress: Ongoing
Yogesh Chandra
CEO
Anandana
43
Anandana – water replenishment initiatives

Water conservation and recharge Deepening & desilting of existing
of ground water in Chaksu Block, ponds in Phagi block, Jaipur
Jaipur district, Rajasthan district, Rajasthan
The desert state of Rajasthan suffers from Phagi block is located at a distance of
acute shortage of water. The low rainfall of about 65 km from Jaipur. The area is
the area results in severe scarcity of water largely inhabited by the bagaria tribal
thus affecting agricultural yield, limited community. The region is characterized
availability of fodder and drinking water. by scarcity of water, high Fluoride
These factors force a large section of the contamination and salinity in water and
population to migrate to neighboring cities rainwater runoff. Ground water is the only
and states for livelihood. source of water and its availability depends
on precipitation and recharge potential.
AADHAR a local NGO, in consultation Anandana is supporting Advit Foundation
with the community and the Panchayats in the construction/ deepening & desilting
decided to develop traditional village of five water conservation structures in
ponds in all 5 villages of the block, to Phagi block. Water user groups, who are
benefit 15000 people. Rain water would responsible for long term maintenance of
be stored in ponds which would recharge the structure, have been created under this
ground water. By December 2013, two project which is expected to benefit some
existing dried up ponds in village Radoli 5,000 people.
& Kolya were desilted. Together, these
structures have a storage capacity of
170,240 cubic meters of water.
44
Project Jalagrahan
A watershed development project in Banswara, Rajasthan
District Banswara is backward in terms of agricultural productivity,
irrigation potential, education, health and other indicators of
development. The district has only 9.20% of total area under irrigation
(20.56 % total arable land). The Banswara district has lowest (40.78
%) rural literacy rate in the state. Close to 73.0% of total rural
households of Banswara district live below poverty line (BPL).
Anandana is supporting N.M.Sadguru Foundation (Dahod) in

implementing an integrated watershed management project. The
project is undeway in all 20 villages of Kushalgarh taluka of Banswara
district. In all, watershed activities would be undertaken on 3073 ha
covering 1961 households.
45
Project Santushti – II
A watershed project in Sambhar Lake, Rajasthan
The project area is a semi-arid zone in Rajasthan, with

a yearly average of 460 mm of rain, and experiences
repeated droughts. Salinity and excess Fluoride in drinking
water is a problem widely seen across Rajasthan, the
Sambhar Lake area being no exception. People are left with
the option of either drinking the contaminated water or
buying water from privately-owned tankers.
This project is being implemented by Foundation for Rural

Recovery & Development (FORRAD), to develop a long-
term watershed development program that will eventually
cover the entire catchment area around the Sambhar Salt
Lake. More specifically, it envisages the construction of 31
rainwater harvesting structures spread over 20 villages in
Ajmer, Jaipur and Nagaur districts. The total planned water
storage capacity of these structures will be approximately
170,000 cubic meters. In all, around 110,000 people and
almost twice that number of cattle, will directly benefit
from this work.
Tıll end of December 2013, 16 water harvesting structures

have been completed (7 in 2012and 9 in 2013).
46
Project Jaldhara
Anandana, in partnership with the Jan
A watershed project in five villages of Shiksha Evam Vikas Sansthan (PEDO), has
Nagina block (Mewat district), Haryana. identified 10 villages of Simalwara block
Mewat is a largely agricultural district in of Dungarpur district for an integrated
the semi-arid region of Haryana. Mewat watershed development project.
suffers from lack of good quality water,
as it is underlain with mostly saline PEDO has so far constructed nine check
groundwater aquifers and surface water dams and five farm ponds. Further, four
resources are sparse. old ponds are being renovated that
together could help in creating a storage
S.M.Sehgal Foundation is implementing capacity of 87,340 m3 of water. A total of
a project in Nagina block covering 5 2850 hectares have been chosen for the
villages - Dhadola Khurd, Dhadoli Kalan, watershed development activities. This
Raniyala Patakpur, Dungra shahzadpur project is intended to benefit over 9,000
and Bazidpur which will help increase people from 1500 households spread over
the availability of surface and fresh 11 villages of the district.
groundwater resources for household
and agricultural use. The proper disposal Watershed project in Jhansi
of wastewater will help improve overall district, Uttar Pradesh
sanitation and hygiene conditions in the
villages, leading to better health. The This project is being implemented by the
interventions aimed at minimizing the International Crops Research Institute
leakage in the public water supply system for the Semi-Arid Tropics (ICRISAT),
will improve the access, coverage and supported by Anandana. The project
equitable distribution of household water. location comprises three villages from
Use of bio sand-filters will ensure removal Babina block, with distinct transitional
of any bacteriological contaminants. agro-climatic conditions in the central
plateau region of Bundelkhand.
Watershed project in Dungarpur,
Rajasthan ICRISAT, in collaboration with the
watershed committees and the villagers,
The Planning Commission of India was able undertake the following activities:
has identified Dungarpur as one of
the most backward districts in terms • A number of locations for harvesting
of development. The rural population surface runoff have been identified.
completely consists of tribals and their • Nearly 40,000 m3 of storage capacity
livelihood and agricultural practices are is being developed in the watershed
totally dependent on natural resources like areas by constructing 8 water
water, forest and livestock. harvesting structures.
47
48
Support My School (SMS)

Children’s education is among the generated tremendous interest and
most basic of human rights and human reached out to millions of people.
capabilities issues in any society. Even NDTV led the way through impactful
as India continues to grow economically, stories on the cause and concluded
there is much cause for concern when one it by hosting a live 12 hour telethon
looks at the education and nutrition status for fundraising in February 2013 (this
of its children. According to the Annual was the second such fund raising event
Survey of Education Report (ASER) 2012, under SMS). At the telethon, pledges
more than half of all children in Standard worth over INR 120 million were received
V were at least three grade levels behind from several organizations and hundreds of
where they should be. individual donors. The funds collected were
then utilized to revitalize schools across
The very first step to learning is having India, through the following interventions:
children turn up at school every day.
However, school dropout rate in India • Improving access to water
continues to be high. While there are for school children
many factors that contribute to this • Improving access to sanitation
situation, several studies suggest that (especially for girls) in schools
lack of basic amenities like toilets and • Creating rain water harvesting
access to water contribute to the creation facilities at school level
of an unwelcoming and non-conducive • Improving access to sports
environment at schools. This leads to amenities and facilities in the schools
children not turning up at school and • Landscaping the school premises
increased absenteeism, which finally
results in children dropping out of school The campaign has succeeded in igniting
completely. a spirit of partnership in resolving this
issue. Leading corporates such as Tetrapak
With a desire to change this situation, have joined hands with us. World Vision,
Coca-Cola, along with NDTV, UN-Habitat Plan India, Charities Aid Foundation, SRF
and Charities Aid Foundation, launched Foundation as also several dozen local
the Support My School (SMS) campaign NGOs are partnering with us. In addition
in 2011. The campaign has twin objectives to these, numerous youth organizations
of improving school infrastructure (for such as AIESEC and students of leading
sanitation, drinking water, playgrounds, universities have come forward and
campus greening and rain water contributed to the campaign.
harvesting) as also drawing public
attention to the status of schools. In 2013, 101 schools from SMS Season – 1
were completed, while work commenced
With Sachin Tendulkar as the campaign in 269 other schools of Season -2, touching
ambassador and a multimedia campaign the lives of over 128,000 children in 18
spread across many months, SMS has states over the two Seasons.
49
Parivartan – Retailer training program

Parivartan program was started in 2007 through our customized learning bus ‘CCU
with the aim of training traditional Kirana on wheels’ in the rural and semi – urban
store owners to adapt to the changing areas. The learning bus has enables us to
socio-economic ethos of the country reach retailers in far flung areas where
to remain competitive. Our mission classroom facilities may not be available.
through the Parivartan program is to Currently, the Coca-Cola system has four
equip traditional retailers with the skills, such mobile buses.
tools and techniques to meet consumer
expectations, which are changing Based on feedback received from
dynamically. participants, we added the 5th pillar to the
Parivartan program in 2012. A practical
Kirana retail essentially revolves around example of Coca-Cola is used to make the
four pillars – Customer, Stock, Shop and participants understand the implications of
Financial Management. The Coca-Cola the other four pillars. It helps drive home
University (CCU) has developed a tailor the actionables from each of the four
made capacity building program around pillars and results in improved business
these four pillars. The two hour program performance and margins for the retailers.
is conducted in multiple vernacular
languages. For impactful communication, The response to the program has been
the training is supported by a 20 minutes tremendous. We trained over 58,000
video depicting the life of a Kirana shop retailers in 2013; this includes about
owner who learns to cope with the 13,000 women retailers, representing
changing retail scenario to emerge as a a substantial increase from 2012. Since
better businessman. Apart from classroom inception, we have touched the lives of
training which is typically conducted in close to 200,000 retailers across 3,000
cities, the training module is also delivered cities & semi-urban areas.
50
Community College Career Development

In the realm of vocational training, HCCBPL Centre (CDC)
has collaborated with Mumbai University
and launched a first of its kind ‘Community Career Development Centre (CDC) is a part
College’ program. The program seeks to of HCCBPL’s inclusive growth agenda. The
impart vocational skills to students and endeavor is to tap into the potential of the
prepare them for a career in the FMCG educated, unemployed and underserved
sector. Successful completion of this youth of the nation by providing them
program increases the employability of the with vocational training to enhance their
students in the FMCG sector (including employability. The journey started in 2011
companies like HCCBPL, franchisee bottlers near Dasna bottling plant (Uttar Pradesh)
of the Coca-Cola System in India, retail in partnership with NIIT Foundation and
industry, etc). Gram Niyojan Kendra.
The two-year program, focuses on Since its inception and till December 2013,
skill development in the areas of sales, over 1000 youth completed their training
management, retailing and merchandizing. at CDC and over 362 have been offered
It also includes market work for six months employment with organizations like Big
each year and prepares students for a career Bazaar, KFC, McDonald’s, Easy Day and
as Market Development Executives. The HCCBPL to name a few.
course is currently offered in four colleges in
Mumbai. As a pre-requisite, students need to The initiative also aspires to be a model
have completed senior secondary schooling. that can be replicated and scaled up. In
40% of the seats are offered to girl students 2013, ‘Being Human- The Salman Khan
Foundation’ joined hands with HCCBPL to
and those from economically weaker
set up Career Development Centers across
sections of the society.
the country. HCCBPL plans to establish
four new CDC’s in Pune (Maharashtra),
HCCBPL has also offered experiential
Khurdha (Odisha), Ameenpur - Hyderabad
learning to 140 students through live market
(Andhra Pradesh) and Bidadi (Karnataka)
projects. The response to this program has
in partnership with NIIT Foundation and
been overwhelming.
Being Human.
51
Limca Book of Records 2013

Cinema Special Edition
Since inception in 1990, the Limca Book of Records has
aimed to seek out, encourage and applaud efforts of Indians
all across the country, bringing to light achievements which
might have otherwise gone unrecognized. It has been an
integral part of people’s lives providing them a platform to
catapult from “the usual” to “the special”.
52
The year 2013 is special for several With 20 refreshing and informative
reasons. This year not only marks the 100 chapters, the 2013 edition of the record
year journey of Indian cinema but also book celebrates over 10,000 remarkable
commemorated 20 years of Coca-Cola achievements out of which 6,000 are new
in India since its re-entry in 1993. It also records, all showcasing extraordinary feats
began the countdown to the Silver Jubilee of Indians across the globe.
of the Limca Book of Records in 2014.
The company commemorated 24 glorious The 2013 edition salutes the remarkable
years of the Record book by launching contributions of the country’s unsung
the Limca Book of Records 2013 - ‘Cinema heroes and as well as the outstanding
Special’ edition in April, 2013. The all-new personalities of Indian cinema over the
edition celebrated 100 glorious years of years who have had the spirit and the
Indian cinema and catalogued a special persistence to excel and follow their goal
Cinema section acknowledging the with single-minded passion - once again
extraordinary achievements of 20 Indian truly showcasing ‘India at her best’.
cinematic icons as ‘People of the Year’.
The 2013 edition salutes the remarkable contributions

of the country’s unsung heroes and as well as the
outstanding personalities of Indian cinema
53
4
World
Protecting the Environment
Water Stewardship Climate Protection
Working to protect watersheds, reduce Working to reduce our impacts and
risks to water supplies and moving partnering to take action against
towards balancing our water use. climate change.
Sustainable Packaging Sustainable Agriculture

Our efforts to reduce our materials Helping to ensure a sustainable supply
use, source recycled and renewable of ingredients, while supporting
materials and build a restorative farmers and agricultural communities.
packaging system.
54
Water Stewardship
Approach
While we may be a global company, Percentage Water Replenished

the way we work is quite local: In most
129%
cases, we sell our products in the markets 118%
90% 99%
where we make them. This ‘non-export’
65%
operational approach creates a business
imperative, which complements our ethical
drive, to work to ensure the sustainability
of local water sources everywhere we 2009 2010 2011 2012 2013
operate. We make significant investments
in the construction and operation of our
production facilities. This investment Global Goal: By 2020, safely return to
communities and nature an amount of
must be planned and maintained in
water equivalent to what we use in our
the context of a holistic understanding finished beverages and their production.
and engagement with the surrounding
community, government, and other users
of water in a given area. Water replenishment measures the
potential created for water recharge and
Water stress is felt in many forms around replenish, as a percentage of all water used
the world. The risks to any particular at our facilities.
location are a function of a number of
factors including physical availability, Our bottling partners identify and
water quality, infrastructure existence implement locally relevant projects that
and pressure, pricing, competing use, revitalize watersheds in water deficit areas.
Such projects may include – development
increasing demand, climate change
of water harvesting structures, check
impacts, public sector management dams, restoration of ponds and natural
capacity, regulatory limits and social water bodies as well as supporting
acceptance. As a Company reaching nearly agricultural water use efficiency. Through
every country, and as a consumer of water, regular monitoring and evaluation, we also
we take seriously our commitment to be ensure that the projects continue to deliver
a collaborative partner and a responsible the intended benefits to nature and/or the
local communities.
steward of this precious, shared resource.
55
Water conservation projects

undertaken by HCCBPL
Rejuvenation of Nalliguda Tank - Bidadi, Karnataka
Nalliguda tank is an artificial tank located • Enhancing community awareness on
about 24 km from Bangalore on the the importance of tanks and water
Bangalore-Mysore state highway. The tank bodies and their upkeep
has Nalliguda village to its east bank and
Shettygowdana Doddi to its west bank. The rejuvenation process was aimed
The tank was constructed primarily for at increasing the tank’s water storage
irrigation of Bidadi Hobli. When built, it had capacity as well as ground water recharge.
a water spread area of about 8.9596 MCM As part of de-silting, over 168,000 cubic
which had been reduced to 6.3378 MCM meters of soil was excavated on the
due to siltation and sedimentation over a western side of the tank and three artificial
period of time. The western bank of the recharge structures were constructed
tank was polluted by drainage water from on the eastern side so as to augment
nearby settlements. The possible inflow the ground water table. The project
of chemicals and pesticides into the tank also involved planting of 1000 trees on
from adjacent agricultural lands during the eastern side of the tank. Technical
monsoon aggravated the situation, since guidance for the project was provided
they are upstream of the tank. by Central Ground Water Board and
Bangalore University.
As a part of its water replenishment
agenda, HCCBPL undertook rejuvenation HCCBPL rejuvenated and handed over
of this community water body in the Nalliguda Tank (popularly known as
partnership with the Department of Minor Bidadi Lake) in Bidadi, Karnataka, to the
Irrigation, Government of Karnataka Minor Irrigation Department of Karnataka
and the local Panchayat. It is the largest and the community on July 16, 2013. In this
water replenishment project executed by project, HCCBPL was assisted by Bhoruka
HCCBPL in the state and is expected to Charitable Trust and HKV Projects.
create a recharge potential of 0.228 MCM
annually. The tank is used for irrigation
purposes by six villages covering 364.5
ha and is expected to benefit more than
2000 families in Bidadi, Bannikuppe and
Kenchankuppe villages. Furthermore,
afforestation activities undertaken by
HCCBPL in the vicinity would also prevent
soil erosion.
HCCBPL undertook the tank rejuvenation

process, the main components of which are:
• De-silting of the tank

• Prevention of polluted/
sewage water entering the
tank by appropriate structural
measures
• Improvement of catchment area
• Afforestation of the area adjoining
the tank
56
Rejuvenation of Nemam Lake - Nemam, Tamil Nadu
Nemam Lake, located in Poonamallee • Prevention of polluted/sewage water

Taluk, Thiruvallur District, Tamil Nadu, had entering the tank by appropriate
been degenerating over several decades as structural measures
a result of siltation, waste-water inflow and • Improvement of catchment area
encroachments from nearby settlement The restoration of the water body is
areas, adversely affecting agriculture in expected to create a recharge potential
the area. The lake has a tank-bed area of of 0.0881 MCM annually and benefit
more than 1000 acres and bund length villagers of Nemam Panchayat, who are
of around 4 km, offering immense water largely dependent on agriculture for their
supply potential to the community. livelihood. The project is an example of
HCCBPL undertook the rejuvenation of public-private partnership and would
this vital lake. The project has been carried ensure better water availability for domestic
out in partnership with District Rural and agricultural purposes in the area.
Development Agency (DRDA), Thiruvallur,
Government of Tamil Nadu and ‘Siruthuli’ The culmination of the project
(NGO partner). highlighted the earlier under-utilization
of Nemam Lake as a water source, which
HCCBPL undertook the tank rejuvenation now would help address the community’s
process, the main components of which are: irrigation requirements, maintain the
ecosystem and prevent soil erosion, in
• De-silting of the tank bed addition to replenishing the ground water
• De-silting of supply channel table in the area.
• Cleaning of tank bunds
57
Water Use Ratio

Global Goal: Assess the vulnerabilities 2.8
of the quality and quantity of water 2.5
sources for each of our system’s bottling 2.27
2.12
plants and develop and implement a 1.98
locally relevant source water protection

plan (SWPP).
2009 2010 2011 2012 2013
All our bottling plants have undertaken
Source Vulnerability Assessments (SVA)
Water discharge:
for all water sources used by them. Source
Water Protection Plans (SWPP) have
Global Goal: Return to the
also been developed and systematically
environment—at a level that supports
implemented by our bottlers in a time-
aquatic life—the equivalent of the
bound manner to successfully mitigate any
amount of water we use in our system
potential impacts on water sources.
operations through comprehensive
The total water consumption of our
wastewater treatment
bottling system in India in 2013 is
summarized by source, as below: Progress: On-track
Withdrawal Quantity (KL) Percentage of Our bottling plants recycle and reuse
source total water to the extent possible. Rest of the
Well water 5,100,900.3 63% water is treated to stringent standards,
Surface water 2,000,334.2 24.68%
used in secondary applications (examples
gardening and toilet flushing) and the
Municipal water 910,979.1 11.24% balance returned to nature at a level that
Others 92269.8 1.14% supports aquatic life. The following table
represents our total water discharged by
Total 8,104,483.4 100%
our system, by destination.
The quantity of total water used by our Treated wastewater by destination

bottling system decreased marginally in
2013 in comparison to 2012. S. Destina- Quantity (KL)
No tion
Global Goal: By 2020, improve water 2013 2012 2011
efficiency in manufacturing operations 1 Treated and 28,02,843 30,82, 348 33,85,876
by 25 percent compared with a 2010 discharged
at site
baseline
2 Wastewater 332,009 278316.00 15,050
India Progress: On-track discharged
to local
waste
Water use ratio (WUR): This parameter water treat-
refers to the ratio of litres of water ment plants
consumed per liter of product produced 3 Treated 47,625 164007.00 121,925
(litres per litre of beverage). Every year wastewater
we invest significant sums in achieving discharged
to natural
higher efficiency in our water use. This key bodies
indicator quantifies the efficiency of water 4 Reused or 14,24,108 18,20,510 15,39,859
use in our operations. As on end 2013, recycled
WUR of the Indian bottling system stood
at 1.98, representing an improvement of The system recycles and reuses close to
over 7% year-on-year. 31% of the total water used.
58
Sustainable Packaging
Approach
It is important to us to deliver the

Global Goal: In partnership with
quality beverages our consumers expect
consumers, industry and governments,
from us as sustainably as possible. We
we aim to work together to recover and
make progress toward this objective
recycle 50 percent of the equivalent
through packaging innovation, resource
bottles and cans we introduce globally
minimization, recyclability, and engaging
each year by 2015
consumers to join us on the journey.
Our long-term vision is to leverage
our significant scale and resources to The Coca-Cola System in India offers its
contribute meaningfully to the “circular beverages in Returnable Glass Bottles
economy,” in which materials are used (RGB’s), Aluminium cans, PET bottles
and reused to constantly rebuild natural and tetra packs. In excess of 50% of
and social capital. In this system, all our beverage sale takes place in RGB
resources— material, energy, and human— packaging, which is completely recovered
are seen as valuable. from the market (except for breakages).
59
Global Goal: Source 25 percent of our Global Goal: Improve the packaging
PET plastic from recycled or renewable material efficiency per liter of product
material by 2015. sold by 7 percent by 2015.
Progress: Off-track India Progress: On Track
TCCC came out with a revolutionary Packaging plays an essential role for our
new packaging material in 2009 – the business in meeting consumer needs
PlantBottleTM. This material is made from and preventing waste by protecting
sugarcane-based ethanol, designated as our products during delivery. We
an “Advanced Renewable Fuel” by the continuously try to make packaging
United States Environmental Protection more environmentally and economically
Agency—so its manufacture has a lower sustainable. In 2008, we set a global goal
environmental impact and does not of improving the packaging use efficiency
consume agricultural resources that could by 7% by 2015. Through our sustained
efforts over this period, we have leveraged
otherwise be used for food production.
technological advancement to reduce the
bottle weights upto 15% on sparkling PET
In comparison to normal PET resin
packages, upto 12% on Juice PET packages
which is produced locally in India, the upto 30% on packaged water PET packs.
PlantBottle resin is not produced in India We are rolling out these new packages in
due to poor demand. Through 2013 the a phased manner for different pack sizes,
price differential between local PET and in different markets. Likewise, over the last
imported PlantBottle resin was in the decade or so, we have also light weighted
range of 14-16% which made it difficult for our Returnable Glass bottles by almost
our bottlers to absorb it in their prevailing 33% in some packs.
value chain.
These initiatives make good business
With bio-based MEG and finished PET resin sense but more importantly, benefit the
production both located in India, we are environment and our natural resources.
now exploring a tie-up for local PlantBottle
resin production so that the premium Further, in some of the water SKUs
differential with respect to normal PET can (specifically the 500 ml SKU), the weight
be narrowed to 0-3% levels. of PET used has been brought down from
15.6 grams to 10.4 grams representing a
material saving of about 33%. For this,
HCCBPL has focused on bottle design,
type of plastic used and reduction of
size of bottle necks and closures. The
squeezable and collapsible features of the
bottle allow folding of the water bottle, to
simplify recycling.
The ‘Doh-Bin’ Initiative

Launched in late December 2013, the “Doh-Bin” initiative is a joint project of Tetra
Pak and CCIPL with Indian Pollution Control Association (IPCA) as the implementing
partner. Numerous studies have shown that source segregation of waste into
recyclables and others is the foundation on which all good solid waste management
systems are built. Hence, this pilot was launched with the idea of engaging citizens/
residents of DLF Phase 4, Gurgaon (Haryana) through awareness activities for
promoting source segregation of waste at households.
It is expected that the pilot will also provide valuable insights on the challenges and
possibilities for bringing about this behavioral change.
60
Waste generated in our plant operations: through third party vendors authorized by
the State Pollution Control Boards. 42,236
The bottling system in India generated tons of non-hazardous waste generated
waste to the tune of 52,324 tons (including has been sent to suitable third party
2,951.8 tons of hazardous waste). In recyclers. The rest of the non-hazardous
accordance with Indian law, hazardous waste has been disposed through suitable
waste generated has been disposed means (e.g., disposal at landfills etc).
Total waste generated in Waste sent for recycling/ Percentage waste sent for
plants (tons) recovery (tons) recycling/recovery
52,324.26 42,236 80.7%
61
Climate Protection
As a global organization concerned with The Coca-Cola System in India has an
the well-being of people and the planet, we unrelenting focus on energy efficiency
believe the consensus on climate science enhancement across our plant operations.
is increasingly unequivocal – global climate Our efforts have yielded significant
change is happening and man-made results over the years. Energy Use Ratio,
defined as the amount of energy used for
greenhouse gas emissions are a crucial
producing a litre of beverage came down
factor. With impacts already beginning
by about 9% in 2013 (0.72 MJ/Litre).
to be felt in agriculture, human health,
ecosystems, water supplies and economies
Energy Use Ratio (MJ/Litre)
themselves, we are committed to help
responsibly manage our climate impacts. 0.86
0.84
0.8
Approximately 10 percent of the emissions 0.79
from the Coca-Cola system’s value chain

stem from manufacturing, which is the 0.72
“segment” of the chain most directly in our

control. While we strive to minimize the
effects of manufacturing on the climate, we
also want to make an impact on the other
90 percent. So we are driving collaboration
with our suppliers to reduce emissions 2009 2010 2011 2012 2013
associated with our packaging, the growing

of our ingredients, and the distribution and
refrigeration of our products. Announced The following table indicates the quantity
in July 2013, our goal to reduce the carbon and proportion of energy used from
different (primary) sources across our
footprint of “the drink in your hand” by 25
Indian system.
percent by the year 2020 demonstrates our
willingness to work across our value chain S. No Fuel Energy (MJ)
to create innovative solutions for reducing
Non-renewable fuel
climate impacts.
1 Light Fuel oil 504,909,560.7
Global Goal: Reduce the carbon 2 Heavy fuel oil 647,848,890.2

footprint of “the drink in your hand” 3 Natural gas 30,581,672.99
by 25 percent by 2020. 4 Propane 81,839,121.1
India Progress: Metrics currently being Renewable fuel
established 5 Biomass 621,691,646.5
6 Other biofuels 61,130,202.9
To achieve this ambitious goal, we are
Total 1,948,001,094
collaborating with our partners on
energy efficiency and climate-protection
programs involving packaging, cooling In 2013, the primary energy consumption
equipment, ingredients, manufacturing and of the System decreased by about 11.1% as
distribution. compared to 2012.
62
The share of biomass in our primary

FUEL USE BY PERCENTAGE energy use is steadily increasing as can be
seen in the table below.
3.10% 1.50% Year Percentage biomass use in

primary fuel mix
4.20%
2011 27.0%
2012 28.1%
25.91% 2013 31.2%
31.91% Secondary energy consumption:
33.25% Our bottling operations in the country

consumed 986.89 Million MJ of electrical
energy. This represents a decrease of
about 9.67% from 2012 (1,092.5 Million MJ).
The following table indicates estimated

emissions of GHGs and other significant
Light Fuel oil Propane gases5.
Heavy Fuel oil Other Biofuels
S. No Gas Quantity (tons)
Biomass Natural Gas
1 GHG (CO2 e) 34,739.43
2 Nitrous Oxide (N2O) 2575.232

Total primary energy use (TJ)
3 CFCs 0.102
1,920 2,192
1,948 4 HCFCs 0.282
In addition to the above, we estimate that

the electricity consumed in our operations
resulted in the indirect emissions of
2011 2012 2013
234,617.77 tons of CO2.
Emission factors considered for primary fuels (in grams CO2/MJ: Light Fuel oil - 70.4,
5
Heavy fuel oil - 73.5, Natural gas - 50.49, Propane - 59.4
Emission factors considered for electricity used: 912.39 g/KwH
63
Sustainable
Agriculture
Approach
Our products—and the world’s sourcing standards allows us to support

population—depend on a sustainable sustainable agriculture for the long-term
supply of agricultural crops. In order benefit of our Coca-Cola System in India
to support the more than nine billion and stakeholders, especially the farmers
people expected to share our world by and communities who cultivate the crops
the year 2050, agriculture must become upon which we all rely.
more efficient, operate within ecological
limits and address the challenges of Global Goal: By 2020, sustainably
topsoil loss, fresh water depletion and source our key agricultural ingredients
greenhouse gas emissions. Holding India Progress: Metrics currently being
ourselves and our suppliers to high established
64
Project Unnati
Maaza is the biggest fruit based juice as compared to seven to nine years in
brand in India, contributing to about traditional farming. This farming method
40% of India’s total volume. Totapuri and conserves water and land resources by
Alphonso are the two mango varieties utilizing drip irrigation and high tree
which form the pulp input for Maaza Juice. densities in combination with specialized
Total demand for Totapuri Mango pulp pruning. With 600 trees per acre (viz-a-
is growing at 20% year-on-year whereas viz 40 under traditional farming), UHDP
supply growth is 2%. Mango productivity dramatically raises productivity. The
in India, at 6 tons per hectare per annum program also increases incomes of small
(as per figures published by the National farmers as they feed directly into the INR
Horticulture Board), is substantially lower 5,000 crore a year (~US $830 million)
as compared to other leading producers Indian juice drink market, two-thirds of
(Brazil 16.8 tons/hectare, Indonesia 10.9 which is constituted by mango drinks.
tons/ hectare and so on).
Under Phase I of the project, financial
In Chittoor district of Seemandhra, Project assistance was provided to 200 farmers
Unnati has successfully piloted the use (including 87 women – contributing to
of ultra-high-density plantations (UHDP) the 5by20 initiative) to facilitate the
in mango cultivation. This proven system development of demo-farms. Also, training
maximizes photosynthesis and brings new on UHDP technique was provided to close
plantings to maturity in three to four years to 15,000 farmers by end of 2013.
65
5 Corporate Governance
Committees under the Board
Coca-Cola India Private Limited is a India Advisory Board (IAB)
‘Limited’ company incorporated under the
Companies Act, 1956, in India. The CCIPL The India Advisory Board (IAB) is the
Board consists of the following members, foremost advisory body within CCIPL.
who are Whole-time Directors of the The IAB is ably led by its Chairman Mr.
company: Naresh Chandra, who is a former Cabinet
Secretary –Government of India and a
1. Mr. Venkatesh Kini - President – Coca- former Indian Ambassador to the United
Cola India and South West Asia States. Mr. Naresh Chandra has headed
2. Mr. Sanjeev Kumar – Vice President - several Committees constituted by the
Finance Government of India including one on
3. Mr. Asim Parekh – Vice President – Corporate Governance and Civil Aviation.
Technical & Supply Chain He was awarded the country’s second
4. Mr. Devdas Baliga – Vice President – highest civilian award – ‘Padma Vibhushan’
Legal in 2007. He is an Independent Director
on the Boards of several well -known
Considering various topics that are of companies in India.
interest to the company, CCIPL has
constituted committees drawing external The IAB guides the management on various
experts to guide the organization. Such operational and environment-related
committees, their constitution and matters to help formulate short and long
functions are detailed below: term strategies. The IAB meets two - three
times a year and reviews the performance
66
of the Company in India. Other members of The members of the HWAC and the areas
the Board include champions of the Indian of their expertise are as follows:
Industry like Mr. Deepak Parekh (Chairman
HDFC Limited) , Mr. SK Munjal (MD – Hero • Dr. J S Pai – Ex-Prof & Head of Food
Corporate Services Limited) , General VP Technology , UDCT Mumbai
Malik (Former Chief of the Indian Army), • Dr. PSM Chandran- Sports Medicine
Ustad Amjad Ali Khan (Eminent Musician) expert
and Ms. Kiran Mazumdar Shaw (CMD • Dr. Vinay Aggarwal - Medical Science
Biocon Limited). expert
• Prof. R H Singh, Professor Emeritus
Advisory Council on Environment in the Faculty of Ayurveda at BHU,
and Sustainability (ACES) Varanasi
The ACES advices CCIPL and its bottlers The HWAC meets once every quarter; the
on issues pertaining to environment and members of the HWAC understand our
sustainability. This body is headed by business, give inputs on current issues
General V. P Malik (retired), Former Chief while also giving us an external perspective
of the Indian Army who has also been a to such issues.
member of the National Security Advisory
Board, Government of India and Honorary Internal Complaints committee
Advisor to the Centre for Policy Research.
The other members of the board are listed In 2013, CCIPL constituted an Internal
below and are experts from the fields of Complaints Committee (ICC) in line with
water, environment and pollution control. the Sexual Harassment of Women at
Workplace Act, 2013. This committee
• Prof. Subhash Chander (former consists of senior associates from Legal,
professor – IIT Delhi), Human Resources, Workplace Rights,
• Dr. Saleem Romani (former Chairman – Coca-Cola India Foundation & an external
Central Ground Water Board) NGO. Employees may report any incidents
• Mrs. Binoo Sen (retired IAS), of the nature of sexual harassment to this
• Dr. B. Sengupta (retired environmental committee; the committee would conduct
scientist, Central Pollution Control a fair & independent probe into the
Board), reported incident and take suitable action.
• Mr. Vishwanath Anand (retired IAS) Members of the ICC are as follows:
Apart from the above, Mr Kisan Mehta • Ms. Alpana Vartak, GM, HR, CCIPL
(ex-CEO of Coca-Cola in India) is a special • Ms. Shubha Sekhar, Human &
invitee to the ACES. The ACES visits bottling Workplace Rights Director, Global
locations and meets once every quarter Workplace Rights
• Mr. Yogesh Chandra, CEO, Coca-Cola
Health and Wellness Advisory India Foundation
• Mr. Ish Bali, Director Legal, CCIPL
Council (HWAC) • Ms. Barsha Poricha, Director – National
Foundation for India (external member)
CCIPL is committed to provide its
consumers a variety of hydration choices
that are safe and healthy. In this endeavour Coca-Cola India Foundation
we are assisted by HWAC, which guides
and assists CCIPL to: Coca-Cola India Foundation is registered
under Section 25 of the Companies Act,
• Identify and highlight the evolving 1956. The operations of the Foundation are
nutritional needs of Indian consumers guided by the Board of Directors, which
• Suggest viable health & wellness includes:
solutions for beverage applications; and
• Support consumer education programs Mr. Venkatesh Kini
that promote a healthy and active Mr. Sanjeev Kumar
lifestyle. Mr. Devdas Baliga
Mr. Yogesh Chandra (retired IAS)
67
Coca-Cola India Foundation with also believe in the same standards

Advisory Board of ethical and fair behavior. We therefore
have a Code of Business Conduct (COBC)
This body was constituted under the for Suppliers that seeks to extend and
Chairmanship of Justice (Late) Shri. J.S. clarify similar ethical expectations to
Verma, former Chief Justice of India and our suppliers. Suppliers additionally are
comprises of eminent personalities who encouraged to report potential improper
have provided distinguished service to conduct by Coca-Cola employees who
the public, and who have expertise in interact with them.
fields covered by the objectives of the
Foundation. The members of this Board Anti-corruption and anti-bribery
include Dr. Mithu Alur, Dr. Shyama Chona,
Ms. Diya Mirza, Mr. Bunker Roy, Mr. Roshan The Coca-Cola Group is committed to
Seth and Dr. Naresh Trehan. doing business with integrity. The Coca-
Cola Company has also incorporated a
Systems to ensure and prohibition against bribery into its Code
monitor ethical conduct of Business Conduct. We abide by all
applicable anti-bribery laws, including
Integrity is fundamental to The Coca-Cola the U.S. Foreign Corrupt Practices
Company. Along with the other values Act, and local laws in every country in
of leadership, passion, accountability, which we do business. Additionally as a
collaboration, diversity and quality, it is signatory to the United Nations Global
a pillar of our 2020 Vision. The Coca- Compact, we are committed to avoiding
Cola group is one of the most admired all forms of corruption. All employees
businesses in the world - a reputation that of CCIPL undergo annual training on
has been enhanced and safeguarded over
our Anti-bribery policy. The policy has
the years by a rich culture of integrity and
a two pronged purpose of preventing
ethical conduct. Our business is built on
improper payments and ensuring accurate
this trust and reputation. It influences how
reporting of all permissible payments.
consumers feel about our products and
how we are viewed by other stakeholders. This policy provides the foundation for
With company guidelines, such as our conducting our business in a fair, ethical
Code of Conduct and Workplace Rights and legal manner. TCCC conducts periodic
Policy, we have set standards to ensure anti-bribery assessments and audits of
that we all do the right thing, every time. its businesses worldwide to raise overall
awareness, detect potential misconduct
Code of Business Conduct and monitor compliance with anti-
corruption laws and policy.
and its applicability
TCCC’s Code of Business Conduct (the Administration of the code

Code) guides the conduct of our business
The administration of the Code is taken
and all our associates. This is a single
care of at the global level by TCCC’s Ethics
standard applicable to all Coca-Cola
and Compliance Committee – composed
group operations across the globe. The
of members of TCCC’s senior leadership.
Code addresses our responsibilities to the
To ensure an ongoing commitment to the
company, fellow colleagues, customers, Code, TCCC offers online training to all
suppliers, consumers and governments. associates, which discusses topics related
The Code articulates TCCC’s expectation to ethics and compliance, including the
of accountability, honesty and integrity Anti-Bribery Policy. All new hires of CCIPL
in all matters. All our associates are receive the Code of Business Conduct
required to read and understand the training upon joining the organization.
Code and follow its precepts, both in the Employees are provided with multiple
workplace and in the larger community. touch-points – including an online portal
It is extremely important for us to ensure and global Ethics Hotline number to report
that all other businesses that we associate any Code of Conduct violations.
68
Reporting violations The disbursement of the funds is on the

basis of the milestones set forth in the
Upon any incidents of Code of Conduct Grant Agreement between the NGO
violations being reported by any and Anandana. The Foundation ensures
associate, fair and independent enquiries proper monitoring and audit of all funds
are conducted by the global team with sanctioned. The audit is conducted by
support from the territory Legal and Ethics independent auditors appointed for this
Officer and the Human Capital team. purpose by the Board of Directors. In
At the end of the enquiry, appropriate addition, the Foundation conducts periodic
recommendations are provided to the social audits of the projects through
head of the relevant company. direct participation of the beneficiaries.
This process, known as Jan Sunwayi or
Systems and procedures adopted Public Hearing, is a tool for gauging public
opinion on the project.
by the Foundation
Each possible project undergoes a set of
Grant requests from Non-Government
reviews by a Project Steering Committee
Organizations are considered only if the
that includes members of the board.
proposal falls within the mission objectives
of the Foundation and the applicant satisfies
the Foundation on its commitment to the
same. The applicant seeking the grant has to
be transparent and forthcoming on its aims
and objectives, financial status, performance
and experience in the past. Grant requests
are assessed based on:
• Nature of the Project

• Project Feasibility
• Project Impact
• Grant Seeker’s Track-record
69
Awards and Accolades

Following are some awards and recognition received by the company in 2013.
S.No Category of the Name of Award Month (2013) Location

Award Organization
1 Environment and Value February Mumbai
Chain Management Award
(5by20 program)
2 Best Corporate Social February Mumbai

Responsibility Practices
World CSR Award (Support My School
World CSR Day
Awards Program)
3 Corporate Social February Mumbai
Responsibility Leadership
Award
4 Individual Corporate Affairs February Mumbai
leadership Award(
5 Social Leadership February Hyderabad
(effective management of
corporate reputation)
6 Social Gold Award for Best February Hyderabad
Leadership Public Relations Public Service Campaign(
and Collateral Council of India (Support My School
Awards Program)
7 Calendar and Handouts February Hyderabad
were recognized with
multiple awards
8 Global SABRE The Holmes Awarded for Support My November Miami
Award Group School (SMS) Program
9 Abby Awards Advertising Silver Award for Pro-bono April Goa
Agencies Marketing (SMS Program)
Association of
India (AAAI)
and The
Advertising
Club
10 Abby Awards Bronze Award for Best April Goa
use of sponsorship (Coke
Studio and Coke Open
Happiness)
70
Appendix – 1
Reporting Process
71
Stakeholder engagement & materiality

As per the GRI, reporting organizations of our stakeholders, their expectations and
are expected to describe how they have how we engage with them.
engaged with stakeholders and responded
to their reasonable expectations. CCIPL This Report on our sustainability
has identified its stakeholders based on performance is expected to provide useful
the nature of its operations; the following information to these below mentioned
compilation provides details of categories stakeholders and the community at large.
Stakeholder Means of Key topics of How we have responded

group engagement interest
identified
Consumers Consumers The expectations CCIPL places utmost
are one of the of our consumers importance on responsible
most important include choice marketing and transparent
section of our of beverages communication of nutritional
stakeholders. that are made information relating to our
Multiple touch available, products, even beyond
points are nutritional impact regulatory requirements.
available for of products, CCIPL has also been
our consumers approach promoting sporting activities
to reach us; to resource with the view of creating
further, CCIPL sustainability awareness around the
also conducts and programs importance of leading an
annual consumer promoting music active and healthy life style.
satisfaction and sporting Full details of such initiatives
surveys (please activities have been covered in previous
refer the section sections of the report.
on ‘Consumer
Satisfaction’ for
details)
Customers This category The expectations CCIPL has come up with an
refers to retailers of our customers innovative cooler – eKOcool
who procure are regularly – that operates on solar
stock and sell our taken stock of power; close to 1,000 pieces
beverage brands by our bottling of eKOcool have been
to our consumers. partners. Topics distributed free of cost to
Our bottling that have been women retailers over the
partners of interest to past few years. We have
are in direct our customers also started distribution
contact with include of other energy-efficient
our customers, availability cooling equipment including
regularly taking of energy CO2 Coolers, Eutectic
stock of, and efficient cooling Coolers etc. We have also
responding equipment for been undertaking retailer
to their our products and capacity building through
expectations. retailer training our Parivartan and Pragati
programs. programs.
72
Civil Society Coca-Cola India We are Projects that have been

Organizations Foundation approached undertaken by the Foundation
funds projects directly by in this reporting period
focused on water several have been described in
conservation organizations for previous sections. CCIPL
and renewable grants has developed eligibility
energy use. The for activities in guidelines and grant
nature of projects the application formats; these
supported and areas our help the civil society
criteria for Foundation organizations better
funding etc have focuses on. understand eligibility criteria
been described for our project funding. Social
in the previous audits are also undertaken
chapter. to ensure that projects meet
their stated objectives.
CCIPL is also supported by
civil society organizations
in some of our community
programs like the Support My
School (SMS).
Furthermore, our bottling
partners may also engage
with locally relevant partner
NGOs for needs assessment
and project execution
Employees We believe that Topics of interest We have several policies
our employees include training and practices aimed at
are the face of and professional employee well-being. There
the organization. growth, diversity, are several training programs
There are several work-life balance at different hierarchical levels
channels available etc. for employee development.
to our employees Please refer the section
to communicate on Human resources for
with the complete details.
company. One
such key channel
is the periodic
employee
engagement
survey.
TCCC, which operates in over 200 countries, has identified facets of sustainability based
on the nature of our global operations and what our stakeholders expect of us. This has
resulted in the ‘Me-We-World’ Framework – covering key sustainability issues from the
triple bottom-lines of ‘People, Planet & Profits’. This multi-pronged framework covers
material sustainability issues that enhance personal wellbeing, build strong communities
and help protect the environment. CCIPL believes that this framework adequately
represents issues that are ‘material’ to us and all our stakeholders’ w.r.t to the India
operations. Please refer the section on ‘Sustainability priorities’ for further details.
73
Sustainability Performance
Management across the India System
Coca-Cola is a Global group with local scorecard lists all sustainability aspects
connects. We believe it is essential for us applicable to bottling operations covered
to ensure that our products and systems under our Me-We-World Sustainability
governing over operations are consistently framework and respective targets
better than what our stakeholders expect (yearly targets for each bottler that
of us. As has been described in the previous would in-turn help achieve the 2020
sections, TCCC has put in place a host of Global Commitments). The performance
policy interventions to facilitate this. This is in relation to the scorecard targets
also backed by a strong internal governance are regularly updated by the bottlers
mechanism. Strong in-house teams from (quarterly -on a Year-to-Date basis) and
CCIPL (and TCCC) constantly engage with the same is shared with CCIPL. This helps
and assist bottlers in staying complaint to the bottlers stay focused on the goals,
KORE and related policies/standards. while also helping us keep a track of
our performance and provide assistance
CCIPL has also rolled-out a ‘Sustainability where necessary.
Scorecard’ for bottlers in early 2013. The
74
Reporting boundary considered for

sustainability aspects
GRI Aspect/ Coca-Cola Hindustan Franchisee Anandana Reason for exclusion
Category India Private Coca-Cola Bottlers – The Coca- (if any)
Limited Beverage Cola India
Private Limited Foundation
Sourcing
Sourcing    Anandana does not
directly procure any
material or services
Economic
Economic     NA
performance
Market     N.A
presence
Indirect     N.A
economic
impacts
ENVIRONMENT
Energy   CCIPL’s Corporate
Office (in Gurgaon) and
Concentrate Plant (Pune)
have been excluded since
they have negligible
impact. Anandana
only coordinates the
development of social
projects and does not
have any energy use
attributable to itself.
Water   CCIPL’s Corporate

Office (in Gurgaon) and
Concentrate Plant (Pune)
have been excluded since
they have limited water
consumption. Anandana
only coordinates the
development of social
projects and does not
have any water use
attributable to itself.
Emissions,   CCIPL and Anandana
effluents, waste have negligible impact.
Products and   CCIPL and Anandana
services have negligible impact.
SOCIAL - LABOR
Employment  CCIPL does not track/
have control over
Employment at other
entities of the India
System. Coverage is
limited to certain facets
of employment only.
Anandana has very few
people on its payroll and
employment practices are
as per TCCC’s policies.
75
GRI Aspect/ Coca-Cola Hindustan Franchisee Anandana Reason for exclusion

Category India Private Coca-Cola Bottlers – The Coca- (if any)
Limited Beverage Cola India
Private Limited Foundation
Occupational   CCIPL and Anandana
Health & Safety have negligible impact.
Training and  CCIPL does not track
education training activities
undertaken by other
entities.
Diversity     N.A.
and equal
opportunity
SOCIAL – HUMAN RIGHTS
Investment and    Anandana does not make
procurement significant investments or
practices procurements
Non-   N.A.
discrimination
Freedom of   Anandana has very few
association people on its payroll and
& collective employment practices are
bargaining as per TCCC’s policies.
Child labor   Anandana has very few
people on its payroll and
employment practices are
Forced and   Anandana has very few
compulsory people on its payroll and
labor employment practices are
SOCIAL - SOCIETY
Community     N.A.
Healthy &    Not applicable for
affordable food Anandana as Anandana
only undertakes
community projects
Corruption     N.A.
Public policy 
Product Responsibility
Customer    Not applicable for
health & safety Anandana as Anandana
only undertakes
community projects
Product and    Not applicable for
service labelling Anandana as Anandana
only undertakes
community projects
Marketing com-  Marketing and consumer/
munication customer communication
is done only by CCIPL.
Customer  Marketing and consumer/
privacy customer communication
is done only by CCIPL.
76
Independent
Assurance Statement
Introduction prepared based on GRI G3.1 for Application
DNV GL represented by DNV Business Level B. In particular the assurance
Assurance India Private Limited (‘DNV engagement included:
GL’) has been commissioned by the • Verification of the application of Report
management of Coca-Cola India Private Content Principles set out in GRI G3.1
Limited (‘CCIPL’ or the ‘Company’), to and quality of information presented in
carry out an independent assurance the Report over the reporting period 1st
engagement on the Company’s January 2013 to 31st December 2013;
Sustainability Report 2013 (‘the Report’) • Review of the disclosures with respect
in its printed format. The Report is to policies, initiatives, practices and
prepared by the Company based on the performance described in the Report;
principles of Accountability Principles • Review of the Report against the
Standard (AA1000APS (2008)), and the requirements of Type 2, moderate
Global Reporting Initiative Sustainability level assurance engagement based on
Reporting Guidelines Version 3.1 (GRI
AccountAbility’s AA1000 Assurance
G3.1) including its Food Processing Sector
Standard 2008 (AA1000AS (2008)),,
Supplement (FPSS).
and VeriSustain with moderate level of
assurance;
The intended users of this assurance
• Verification of the reliability of selected
statement are the management of the
Company. The management of the GRI G3.1 performance indicators and
Company is responsible for all information performance information specifically
provided in the Report as well as the related to the requirements for
processes for collecting, analyzing and Application Level B.
reporting the information presented in
the printed Report. Our responsibility The reporting boundary is as set out
in performing this work is regarding in the Report, covering sustainability
the verification of the Report only, in performance of CCIPL, Hindustan
accordance with the agreed scope of Coca-Cola Beverages Private Limited
work. The assurance engagement is based (HCCBPL), Anandana – the Coca -Cola
on the assumption that the data and India Foundation and Franchise Bottling
information provided to us is complete, Operations (FBO) in India.
sufficient and authentic. DNV GL expressly
disclaims any liability or co-responsibility Our engagement did not include
for any decision a person or entity would assessment of the financial disclosures,
make based on this Assurance Statement. adequacy or effectiveness of Company’s
Our assurance engagement was planned strategy or management of sustainability
and carried out during September 2014 to related issues. During the assurance
December 2014. process, we did not come across
limitations to the scope of the agreed
Scope, Boundary and Limitations of
assurance engagement. No external
Assurance
The scope of the assurance as agreed stakeholders were interviewed as part of
upon with Company included the this assurance engagement.
verification of the content of the Report,
77
Verification Methodology • Conducted interviews with key

This assurance engagement was representatives including data owners
planned and carried out in accordance and decision-makers from different
with AA1000AS (2008) i.e. Type 2, functions of the Company;
Moderate and using DNV GL Protocol for • Performed sample-based reviews of
Verification of Sustainability Reporting the mechanisms for implementing
(‘VeriSustain’ - www.dnv.com/moreondnv/ the company’s sustainability related
cr/; available on request); the protocol policies, as described in the Report;
includes principles of GRI3.1 and AA1000 • Performed sample-based checks of the
APS. As part of the verification, we have processes for generating, gathering
challenged the sustainability related and managing the quantitative data
statements/claims made in the Report and qualitative information included in
and assessed the underlying systems and the Report.
processes for adherence against the three
AccountAbility Principles set out in the Conclusions
Accountability Principles Standard AA1000 In our opinion, based on the scope of
APS (2008) as referred under the ‘Scope this assurance engagement, the Report
of Assurance and Limitations’ of this provides a fair representation of the
Statement. Company’s sustainability related disclosures
i.e. strategies, management system and
The report has been evaluated against the performance. The Report, along with the
following criteria: referenced information meets the general
• Adherence to the principles content and quality requirements of the
of Inclusivity, Materiality and Company’s self-declared Application Level
Responsiveness, as well as Reliability
B+, as per GRI G3.1.
of specified sustainability performance
information, as set out in AA1000AS
We have evaluated the Report’s adherence
(2008);
to the following principles on a scale
• Adherence to additional principles of
Completeness and Neutrality, as set out of ‘Good’, ‘Acceptable’ and ‘Needs
in VeriSustain; Improvement’:
• The principles and requirements of GRI
G3.1 for an Application Level B+. AA1000AS (2008) Principles
• During the assurance engagement, Inclusivity: The Company engages in
we have taken a risk-based approach; direct and indirect dialogue with key
that is, we have concentrated our stakeholders to identify emerging
verification efforts on the issues of issues through different channels. The
high material relevance to Company’s material issues emerging from the
business and its stakeholders. In doing stakeholder engagement were collected
so, we have: and prioritized, and the results are fairly
• Reviewed the Company’s approach reflected in the Report. In our view, the
to stakeholder engagement and its level at which the Report adheres to this
materiality determination process; principle is “Good”.
• Verified the sustainability-related Materiality: The Company has reported
statements and claims made in the its material issues of significance to
Report and assessed the robustness CCIPL, HCCBPL and FBO under ‘Me-
of the data management system, We-World’ covering the personal well-
information flow and controls; being, community and environmental
• Examined and reviewed documents,
aspects. The identified material issues are
data and other information made
adequately covered in the Report. In our
available by the Company;
view, the level at which the Report adheres
• As part of our verification, we visited
to this principles is ‘Acceptable’.
CCIPL’s Corporate Office at Gurgaon,
HCCBPL (Ahmedabad, Bidadi and Responsiveness: We consider that the
Pune), FBO (Gurgaon, Rajahmundry Company’s response to key stakeholder
Chata and Dankuni) and Anandana concerns, through its policies and
project sites in Rajasthan India. management systems including
78
governance are fairly reflected in the Opportunities for Improvement

Report. In our view, the level at which The following is an excerpt from the
the Report adheres to this principle is observations and further opportunities for
‘Acceptable’. improvement reported to the management
of Company and are not considered for
Reliability: The majority of data and
drawing our conclusion on the Report;
information verified at Corporate Office
however, they are generally consistent with
and at site were found to be accurate.
the Management’s objectives:
Some of the data inaccuracies identified
• The future reports may bring out the
during the verification process were
impacts of material issues on short,
found to be attributable to transcription,
medium and long term for the entities
interpretation and aggregation errors and
in its sphere of control and influence.
the errors have been corrected. Hence in
• To further strengthen the quality and
accordance with the Type 2, moderate
reliability of sustainability-related
level assurance engagement, we conclude
environmental performance data, a
that the specified sustainability data and
routine system of data verification (an
information presented in the Report are
internal audit process) may be initiated
generally reliable. In our view, the level at
across all entities of the Company;
which the Report adheres to this principle
• A system of periodic communication
is ‘Acceptable’.
by individual business may be
evolved, to disclose key sustainability
Specific evaluation of the information on
performance disclosures in the website
sustainability performances
for the benefit of stakeholders to
We consider the methodology and
enable informed decisions.
processes for gathering information
developed by the Company for its
DNV GL’s Competence and Independence
sustainability performance reporting to
DNV GL is a global provider of
be appropriate and the qualitative and
sustainability services, with qualified
quantitative data included in the Report,
environmental and social assurance
was found to be identifiable and traceable;
specialists working in over 100 countries.
the personnel responsible was able to
While we did conduct other second party
demonstrate the origin and interpretation of
and third party assessment work with
the data and its reliability. We observed that
CCIPL in 2013, in our judgement this does
the Report presents a faithful description of
not compromise the independence or
the Company’s sustainability activities.
impartiality of our assurance engagement
or associated findings, conclusions
Additional principles as per VeriSustain
and recommendations. The DNV GL
Completeness: The Report has fairly assurance team was not involved in
attempted to report or respond the the preparation of any statements or
sustainability strategy, management data included in the Report except for
approach and sustainability performances this assurance statement. We maintain
against the GRI G3.1and FPSS for complete impartiality towards any people
Application Level B+. The omissions interviewed as part of this assurance.
and commitments to future reporting
For DNV GL
of partially reported aspects and
performance indicators that are material
within the Company’s reporting boundary
are adequately explained. In our view, the Nandkumar Vadakepatth Prasun Kundu
level at which the Report adheres to this Project Manager, Assurance Reviewer,
principle is ‘Good’. Head – Sustainability and Global Service Responsible -
Climate Change Services, Social Accountability Services,
Neutrality: The Company has reported DNV Business Assurance DNV Business Assurance India
India Private Limited, India Private Limited, India.
its sustainability issues and performance
in a neutral tone, in terms of content and 11th December’ 2014, Bangalore, India.
presentation. In our view, the level at which
the Report adheres to the principle of
Neutrality is ‘Good’.
79
Appendix – 2
GRI Index
Indicator Section Name Disclosure Page
status
1. Strategy and Analysis
1.1 Strategy and analysis Message from the Full 6
President
1.2 Description of key impacts, risks and Risks and Partial 15
opportunities opportunities1
2. Organizational Profile
2.1 Name of the organization Organizational Full 11
overview - Introduction
to the Coca-Cola
System in India
2.2 Primary brands, products or services Well-Being Full 22
2.3 Operational structure of the organization Organizational Full 11
to the Coca-Cola
System in India
2.4 Location of organization’s headquarters Organizational Full 11-13
overview -
Introduction to the
Coca-Cola System in
India
2.5 Number of countries where organization Organizational Full 13
operates overview - Introduction
to the Coca-Cola
System in India
2.6 Nature of ownership and legal form Organizational Full 11-13
to the Coca-Cola
System in India
2.7 Markets served (geographic/types of customers) Organizational Full 13
to the Coca-Cola
System in India
2.8 Scale of the reporting organization Message from the Full 6
President;
2.9 Significant changes during the reporting period Organizational Full 13
to the Coca-Cola
System in India
2.10 Awards received in the reporting period Awards and Full 70
accolades – Corporate
Governance
3. Report parameters
3.1 Reporting period About this report Full 1
3.2 Date of most recent report Report for the year Full N.A
2012, published in 2013
3.3 Reporting cycle About this report Full 1
Information on sustainability targets, trends and key risks have been presented across the relevant sections of the report
1
80

status
3.4 Contact point for questions regarding the report About this report Full 1
3.5 Process for defining report content Reporting process Full 1
3.6 Boundary of the report About this report Full 1
3.7 Scope limitations About this report Full 1
3.8 Reporting of activities not under operational About this report Full 1
control
3.9 Data measurement techniques and the basis Explained under Full N.A
of calculations, including assumptions and the various sections
techniques underlying estimations applied to where data has been
the compilation of the Indicators and other provided
information in the report
3.10 Explanation of the effect of any re-statements References to use Full N.A
of information provided in earlier reports, and of ‘Stevia’ as a
the reasons for such re-statement (e.g., mergers/ sweetening agent
acquisitions, change of base years/ periods, have been presented
nature of business, measurement methods) in the previous
reports. CCIPL clarifies
that Stevia is not used
in India.
3.11 Significant changes from previous reporting Organizational Full 13
periods in the scope, boundary or measurement overview –
methods applied in the report Introduction to the
Coca-Cola System in
India
3.12 Table identifying the location of the Standard This table Full N.A
Disclosures
3.13 Assurance approach About the report Full 1
4. Governance, Commitments, and Engagement
4.1 Governance structure of the organization Corporate Governance Full 66 - 68
4.2 Indicate whether the Chair of the highest Full 66
governance body is also an executive officer
4.3 Independent board members Full 66 - 68
4.4 Mechanisms for shareholders and employees to N.A Not N.A
provide recommendations applicable
– CCIPL is
a wholly
owned
subsidiary
of TCCC
4.5 Linkage between compensation for members N.A A substantial N.A
of the highest governance body, senior percentage
managers, and executives (including departure of the
‘Variable pay’
arrangements), and the organization’s
for senior
performance employees is
linked to the
performance
of the
company
4.6 Processes in place to avoid conflicts of interest Corporate Governance Full 68 - 69
4.7 Process for determining the qualifications Corporate Governance Partial 66 - 68
and expertise of the members of the highest
governance body
4.8 Mission, values, codes of conduct and principles Strategy and Vision Full 9
4.9 Procedures for board overseeing management Corporate Governance Full 66 - 68
of economic, environmental and social
performance
81

status
4.10 Processes for evaluating the highest governance N.A KPI’s for N.A
body's own performance, particularly with the Board’s
respect to economic, environmental, and social performance
and
performance.
assessment
of the same
is done by
TCCC.
4.11 Explanation of whether and how the About the report Full 1
precautionary approach or principle is addressed
by the organization
4.12 Endorsement of charters, principles or other Please refer to the Full N.A
initiatives Company’s 2012
4.13 Memberships in associations (such as industry report available in the Full N.A
associations) and/or national/international Company’s website
advocacy in relevant organizations (pages 12 – 14)
4.14 List of stakeholder groups engaged by the Reporting process Full 72 - 73
organization
4.15 Basis for identification and selection of Full 71
stakeholders with whom to engage
4.16 Approaches to stakeholder engagement, Full 72 - 73
including frequency of engagement by type and
by stakeholder group
4.17 Key topics and concerns that have been raised Full 72 - 73
through stakeholder engagement, and how the
organization has responded to those key topics
and concerns, including through its reporting
DMA
Sourcing Sourcing Product & Ingredient Full 24
Safety; Human and 33
Workplace Rights
Economic Economic performance Human Capital Full 39
Market presence Human Capital Full 39
Indirect economic impacts Creating Sustainable Full 43
Communities
Environment Energy Climate Protection Full 62
Water Water Stewardship Full 55
Emissions, effluents and waste Climate Protection; Full 62
Water Stewardship; 55
Sustainable Packaging 59
Products and services Sustainable Packaging Full 59
Labour Employment Human Capital Full 39
Occupational Health & Safety Workplace Safety Full 35
Training and education Human Capital Full 39 - 40
Diversity and equal opportunity Human Capital Full 39
Equal remuneration for women and men Human Capital Full 39
Human Investment and procurement practices Human and Workplace Full 33 - 34
Rights Rights
Non-discrimination Human and Workplace Partial 33- 34
Rights; Human Capital 39
Freedom of association and collective bargaining Human and Workplace Partial 33 – 34
Rights
Child labor Human and Workplace Partial 33 – 34
Rights
Prevention of forced and compulsory labor Human and Workplace Partial 33 – 34
Rights
Assessment Human and Workplace Full 33 – 34
Rights
82

status
Society Local communities Creating Sustainable Full 43
Communities; Water 55
Stewardship (SWPP)
Corruption Anti-corruption and Full 68

anti-bribery
Product Customer health and safety Well-Being Product Full 21 – 22
Responsibility and Ingredient Safety 24 - 25
Product and service labelling Well-Being Full 21 - 22
Marketing communications Well-Being Full 21 – 22
Customer privacy Well-Being Full 21 - 22
Performance Indicators
Sourcing
FP1 Percentage of purchased volume from suppliers Respect human & Partial 33
compliant with company's sourcing policy. workplace rights
– Human rights in
procurement practices
FP2 Percentage of purchased volume which is Product & Ingredient Full 24
verified as being in accordance with credible, Safety
internationally recognized responsible
production standards, broken down by standard.
Economic performance
EC2 Financial implications and other risks and Climate Protection Partial 62
opportunities for the organization's activities
due to climate change
EC3 Coverage of the organization’s defined benefit Human Capital Full 39
plan obligations.
EC4 Significant financial assistance received from Nil; Coca-Cola India Full
government Private Limited does
not receive any
financial incentives/
assistance from the
government.
EC5 Range of ratios of standard entry level wage Human Capital Full 39
compared to local minimum wage at significant
locations of operation
EC7 Procedures for local hiring and proportion Human Capital (100%) Full 39
of senior management hired from the local
community at significant locations of operation
EC8 Development and impact of infrastructure Creating Sustainable Full 43 - 53
investments and services provided primarily for Communities
public benefit through commercial, in-kind, or
pro bono engagement.
Environmental Performance
EN3 Direct energy consumption by primary energy Climate Protection Full 62 - 63
source.
EN4 Indirect energy consumption by primary source. Climate Protection Full 63
EN5 Energy saved due to conservation and efficiency Climate Protection Partial 62 - 63
improvements.
EN6 Initiatives to provide energy-efficient or Creating Sustainable Full 28 - 29
renewable energy based products and services, Communities (eKOcool)
and reductions in energy requirements as a
result of these initiatives
EN8 Total water withdrawal by source. Water Stewardship Full 58

EN9 Water sources significantly affected by Water Stewardship Partial 57 - 58
withdrawal of water.
83

status
EN10 Percentage and total volume of water recycled Water Stewardship Full 58
and reused.
EN16 Total direct and indirect greenhouse gas Climate Protection Full 63
emissions by weight.
EN18 Initiatives to reduce greenhouse gas emissions Climate Protection Partial 62 - 63
and reductions achieved.
EN19 Emissions of ozone-depleting substances by Climate Protection Partial 63
weight.
EN20 NO, SO, and other significant air emissions by Climate Protection Partial 63
type and weight.
EN21 Total water discharge by quality and destination. Water Stewardship Partial 58
EN22 Total weight of waste by type and disposal Sustainable Packaging Full 61
method
EN26 Initiatives to mitigate environmental impacts Water Stewardship; Partial 54 - 63
of products and services, and extent of impact Sustainable
mitigation. Packaging; Climate
Protection
EN27 Percentage of products sold and their packaging Sustainable Packaging Full 59
materials that are reclaimed by category.
Labour
LA1 Total workforce by employment type, Human Capital Partial 41
employment contract, and region.
LA2 Total number and rate of employee turnover by Human Capital Full 41
age group, gender, and region.
LA3 Benefits provided to full-time employees that Human Capital Full 39
are not provided to temporary or part-time
employees, by major operations.
LA7 Rates of injury, occupational diseases, lost days, Workplace Safety Partial 36
and absenteeism, and number of work related
fatalities by region.
LA8 Education, training, counseling, prevention, Workplace Safety Full 37
and risk-control programs in place to assist
workforce members, their families, or community
members regarding serious diseases.
LA10 Average hours of training per year per employee Human Capital Partial 40
by employee category
LA11 Programs for skills management and lifelong Human Capital Partial 40
learning programs
LA12 Percentage of employees receiving regular Human Capital Full 40

performance and career development reviews.
LA13 Composition of governance bodies and Corporate Governance Partial 66 - 68
breakdown of employees per category
according to gender, age group, minority group
members
LA14 Ratio of basic salary of men to women by Human Capital Full 39
employee category.
LA15 Return to work and retention rates after parental Human Capital Full 41
leave, by gender.
Human Rights
HR1 Percentage and total number of significant No new investments/ N.A N.A
investment agreements that include human contracts were made
rights clauses or that have undergone human in the reporting perios
rights screening
84

status
HR2 Percentage of significant suppliers and Human & workplace Full 33
contractors that have undergone screening on rights
human rights and actions taken.
HR3 Total hours of employee training on policies and Human & workplace Partial 34
procedures concerning aspects of human rights rights
that are relevant to operations, including the
percentage of employees trained.
HR4 Total number of incidents of discrimination and Human Capital Partial 39
actions taken.
HR5 Operations identified in which the right to Human and Workplace Partial 33 - 34
exercise freedom of association and collective Rights
bargaining may be at significant risk, and actions
taken to support these rights.
HR6 Operations identified as having significant risk Human and Workplace Partial 33 - 34
for incidents of child labor, and measures taken Rights
to contribute to the elimination of child labor
HR7 Operations identified as having significant risk Human and Workplace Partial 33 - 34
for incidents of forced or compulsory labor, and Rights
measures to contribute to the elimination of
forced or compulsory labor.
HR10 Percentage and total number of operations that Human and Workplace Full 33
have been subject to human rights reviews and/ Rights
or impact assessments.
Society
SO1 Nature, scope, and effectiveness of any Water Stewardship Partial 58
programs and practices that assess and manage (SVA & SWPP) 43 - 47
the impacts of operations on communities, Creating Sustainable
including entering, operating, and exiting. Communities
SO9 Operations with significant potential or actual Water Stewardship Partial 58
negative impacts on local communities (SVA)
SO10 Prevention and mitigation measures Water Stewardship Full 57 - 58
implemented in operations with significant (SWPP)
potential or actual negative impacts on local
communities.
SO2 Percentage and total number of business units Anti-Corruption and Partial 68
analyzed for risks related to corruption. anti-Bribery
FP4 Nature, scope and effectiveness of any programs Well-being Full 21 - 25
and practices (in-kind contributions, volunteer
initiatives, knowledge transfer, partnerships and
product development) that promote healthy
lifestyles; the prevention of chronic disease;
access to healthy, nutritious and affordable food;
and improved welfare for communities in need.
SO3 Percentage of employees trained in Anti-Corruption and Full 68
organization’s anti-corruption policies and anti-Bribery
procedures.
SO6 Total value of financial and in-kind contributions No aid given for Full N.A
to political parties, politicians, and related political purposes
institutions by country.
Product Responsibility
PR1 Life cycle stages in which health and safety Well-Being Partial 21 – 22
impacts of products and services are assessed Product & Ingredient 24 - 25
for improvement, and percentage of significant Safety
products and services categories subject to such
procedures.
85

status
PR2 Total number of incidents of non-compliance Well-being (Market Partial 21 – 22
with regulations and voluntary codes concerning Responsibly)
health and safety impacts of products and
services during their life cycle, by type of
outcomes.
PR3 Type of product and service information Product & Ingredient Full 24 - 25
required by procedures, and percentage of Safety
significant products and services subject to such
information requirements.
FP5 Percentage of production volume manufactured Product & Ingredient Full 24
in sites certified by an independent third party Safety
according to internationally recognized food
safety management system standards.
FP6 Percentage of total sales volume of consumer Product & Ingredient Partial 24
products, by product category, that are lowered Safety
in saturated fat, trans fats, sodium and sugars.
FP7 Percentage of total sales volume of consumer Product & Ingredient Partial 24
products, by product category sold, that Safety
contain increased fiber, vitamins, minerals,
phytochemicals or functional food additives.
FP8 Policies and practices on communication to Well-being (Market Full 21 - 22
consumers about ingredients and nutritional Responsibly)
information beyond legal requirements.
PR5 Practices related to customer satisfaction, Product & Ingredient Full 25
including results of surveys measuring customer Safety
satisfaction.
PR6 Programs for adherence to laws, standards, Well-being Full 21 - 22
and voluntary codes related to marketing
communications, including advertising,
promotion, and sponsorship.
PR8 Total number of substantiated complaints Product & Ingredient Full 25
regarding breaches of customer privacy and Safety
losses of customer data.
86
What is in a
Coca-Cola?
Water 89%
Natural Flavours Most people get about
They contribute to the unique 80% of total fluids
taste of Coca-Cola. each day from drinking water and other
beverages, with the other 20% coming
from food. Coca-Cola contains > 85%
water, which can help contribute to
Caramel Colour meeting of daily fluid needs.
Brown colored caramel is the 3rd
most commonly used Color in
processed food industry. It gives
Coca-Cola its characteristic color. Sugar 11%
A glass bottle (200 ml) of
Coca-Cola contains 22 gram of
sugar. It is available in fruits,
Caffeine vegetables, and also in daily food.
Caffeine is found naturally in tea
leaves, coffee beans and cocoa
beans. It can also be man made.
200 ml of Coca-Cola contains Carbonation
about 20 mg of caffeine, Carbonation puts the “fizz” in
which is less than 1 cup of Tea sparkling beverages. A major part
and significantly less than 1 cup of carbon dioxide escapes when
of Coffee. the beverage container is opened
before being sipped. It is also
present in some mineral waters.
For centuries, carbonated
beverages have been thought to
Phosphoric acid help ease indigestion, or stomach
It is used to regulate acidity and 0m
l pack
c upset, but more studies are
give Coca-Cola its tangy taste. needed in this area.
0
on
88
This 2
tains
You can find phosphorus in milk, kcal

cheese, meat, bread, breakfast cereals,
eggs, nuts, fish, juice drinks, soy-based
beverages, soft drinks, low-calorie soft
drinks and sports drinks.
CONSUMER
HELPLINE
indiahelpline@coca-cola.com 1800-208-2653
TOLL FREE
http://twitter.com/cocacola
http://www.facebook.com/cocacola
87
Coca-Cola India Pvt. Ltd.

Enkay Towers, Udyog Vihar Phase 5, Gurgaon - 122016, Haryana, India
88

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Coca-Cola India Sustainability Report 2013

CCIPL is involved in the business of

Aligned to GRI G 3.1 (Application level ‘B+’)

Message from the President |6

Strategy and Vision |8

Me - Enhancing Personal Well-being | 20

We - Building Stronger Communities | 26

World - Protecting the Environment | 54

Appendix - 1 Reporting Process | 71

Independent Assurance Statement | 77

Appendix - 2 GRI Index | 80

• To refresh the world

Further information on our Vision 2020 is available on the company’s website1.

Leadership The courage to shape a Accountability If it is to be, it’s up to me

Integrity Be real Quality What we do, we do well

The Coca-Cola Company (TCCC), Atlanta, USA

Hindustan Coca- Franchisee bottlers

The Coca-Cola System in India

Coca-Cola India Private Limited (CCIPL)

The registered & corporate offices of CCIPL are located at:

Anandana – Coca-Cola India Foundation

Hindustan Coca- Cola Beverages Franchisee Bottling Partners

Corporate Office: 3rd Floor, Orchid Centre,

The Coca-Cola System in India has

• Chhata (Brindavan Agro Industries

Our Sustainability Framework – which we call “Me, We, World”

Me Enhancing personal well-being

We Building stronger communities

Enabling the Comply with Human Creating sustainable

World Protecting the environment

How we identify and prioritize key

Risks and opportunities – why sustainability is good for us!

S. No Key risks Commentary Coca-Cola System response

There is an increasing demand At 6 tons per hectare, India’s

S. No Key risks Commentary Coca-Cola System response

PET is among the safest food

3 Consumer Sedentary lifestyles and Our beverages, consumed

Product & Ingredient Safety

As a global corporation with operations in markets large and small, we make it a

Our Global Well-Being goals are –

• Offer low- or no-calorie beverage

all our products, so that consumers may

Coca-Cola Under-16 Cricket:

Coca-Cola Under-16 Cricket Cup is India’s

We work to ensure consistent safety • ISO 9001 (quality)

per sachet of 18 grams, Vitingo aims to has instituted a streamlined Consumer

As the largest bottling partner of The Coca-

As a result, we invest in locally relevant initiatives to support communities,

Human and Workplace rights

Creating Sustainable Communities

Programs under ‘5by20’

In October 2013, the Deutsche http://responsiblebusinessindia.com/

This program is focused on building the retailing capabilities of women

The program was scaled-up substantially in 2013 and close to 10,000

Pragati program is also focused on building the retailing capabilities

In addition to the retailer segment of the value chain, CCIPL is also

Business and societal impacts of 5by20

POTENTIAL Job Creation

Re-investment in Children, families and communities

Supply Security & Increased Sales

At The Coca-Cola Company, our respect

Human rights in procurement

Our unrelenting focus on safety resulted in substantial improvements across our