MODULE 1

ANSWER KEY
Module 1 1C
2 She can’t hear who the caller is, she has to take a call on
1A another line, the line is bad, they get cut off.
2 1  In a meeting 3 1  calling, your name
2  His line is busy 2  sorry, catch, say  
3  Marie-Claire in the Public Relations Department 3  Excuse, moment, call
3 1  This is 5 Hold 4  about, do  
2  Could I   6  I’m sorry 5  afraid  
3  I’m afraid   7 busy 6  cut off  
4 take  8  put you through 7  put, through
4 4 See audio script 1.6
Introducing yourself:
1D
This is …
1 Most of the phrases would be used in a formal conversation.
Asking to speak to someone:
2 To discuss ideas for the new software application, on
Could I speak to …
Wednesday at 11:00.
Apologizing:
3 Lunch on Thursday at 12.30.
I’m afraid …
4 1  Can we meet 4  make it
I’m sorry, but …
2  are you free 5  How about
Offering to take a message: 3  Is, for you 6 Sounds
Can I take a message? 6 1  A meeting
Asking the caller to wait: 2  The start of the sales rep’s trip
Hold the line, please. 3  The meeting
Saying someone is not available: 7 1  arrange  2 How   3  ’d prefer   4 suits
I’m afraid he’s in a meeting all day. 9 1  To rearrange the meeting
I’m sorry, but his line is busy. 2  the ski season, the weather
3  the meeting on Wednesday
Transferring to another person / department: 4  the meeting (to Thursday)
I’ll put you through to …
10
5 1  d  2 e   3 f   4 a   5 c   6 b 26 27 28
6 Who calls, Who’s calling please? Meeting at 9.30 a.m. Tour at 3 p.m.
I’m It’s Antony Phillips
Her line’s taken busy.
1E
Do you want to put on hold wait?
I’ll connect put you through. 2 1  A student
2  No, her tutor does.
1B 3  Some work experience in Ms Zawadzki’s firm.
2 1  on  2 on   3 at   4 off   5 in   6  on / at 3 1  D  2 E   3 F   4 A   5 C   6 B
3 1  Call 1: He’s not at his desk. 4 Dear James
Call 2: He’s on another line. I have just started a work placement here and thought I
Call 3: She’s probably at lunch. would introduce myself.
Call 4: He’s in a meeting. Would you like to meet for a coffee to discuss any help you
2  Call 1: Asks for him to call back. might need while I am here?
Call 2: Leaves a message. Please let me know when you are free.
Call 3: The caller will call back. I look forward to hearing from you.
Call 4: Asks for him to call back urgently. Best wishes
4 1  take   4 tell Andrea Haussmann
2  call   5 leave 5 1  Email 1: an enquiry into trainee programmes; Email 2:
3  give   6 say a request for account details; Email 3: a request for
5 I’m afraid he’s on in a meeting example sales pitches
I gave him Can I take a message? 2  Email 1: No, there is no introduction. There should be one
Who shall I say called? as they do not know each other. Email 2: No, but they
Can you tell to him that … clearly know each other well, so introductions and formal
Can you ask him to call back me me back? openings and closings are not necessary. Email 3: No
Do Could you give me a contact number? introduction or closing salutation, but this is not necessary
7 1  b, f   2  e, g   3 a   4  c, d, h as they know each other.
8 3, 2, 4, 1 3  Email 1 is very formal, Email 2 is very informal, Email 3
is neutral.

Business Essentials B1 Answer Key  © Oxford University Press 2012 1

 MODULE 1

ANSWER KEY
6 2 Email 1 addresses point 3
Opening salutations Email 2 addresses point 4
Dear Ms Zawadzki, Email 3 addresses point 5
Dear Sir / Madam 3 1  Further to …; Following on from …;
Steve As you know, …
Hi Peter 2  Please note …
Reason for writing 3  I’m copying in …
I am writing to ask … 4  it was agreed that …
I am writing to enquire about … 4 1  By the end of the month.
2  Send an email with the details of the job.
Making a request
3  To speak over the phone after 5 p.m.
I would be grateful if you could …
I was just wondering if you could … 5 Example emails:
I was hoping you might be able to help me … 1 Dear Ms
Please could you … Further to our conversation this morning on the phone,
I would like to confirm our booking of your conference
Closing sentence
facilities for one day on the [date].
I hope to hear from you soon.
I look forward to receiving your confirmation of this date.
I look forward to hearing from you.
Yours sincerely
Thanks in advance.
Closing salutation
2 Hello Harriet
Regards
Following on from our call just now, I’m attaching further
Yours
details about the job. It was agreed that you would create
Thanks
the design for the flyers by the end of this month.
1F I’m also copying in my boss, Fiona, so that she is aware
of this.
1 Other possible answers: to place an order, to cancel an order,
I look forward to seeing the flyer.
to ask about a product, to complain about an order.
Best wishes
2 1  stand   4 planning 7 including
2  know   5 future 8 also
3  recently   6 Could 1H
3 a  4  
b 3   c 5  d 2   e 1 2 Yours faithfully  F
5 1  a price list and an order form Dear Mr Dunne  F
2  the customer’s location so she can send details of Best wishes  B
delivery options Yours sincerely  F
6 1  price list All the best  B
2  order form Thank you for your enquiry.  B
3  [a town / city / district] Please contact us if you have any further enquiries.  B
4  order form How are you?  I
5  receiving / getting / seeing Take care.  I
7 Acknowledging someone’s email We look forward to hearing from you.  F
Thank you for your enquiry. It’s me again!  I
Many thanks for getting back to me Dear Sir / Madam  F
Looking forward to the meeting.  I
Including separate files in the email
Hi Sam  I
Please find attached
See you soon!  I
I have also attached
Regards  B
Attached is
3 1  To book a hotel room
Polite ending
2  the dates
If you have any further questions, please do not hesitate
3  a credit card number, and whether he needs a
to ask.
parking place
I look forward to
4  book a parking space at the hotel
1G 5  Emails a and d, because Bruno and Collette know
1 1  They are notes or minutes from a planning meeting. each other
2  Point 1 6  btw – by the way
3  Point 2 – negotiate hotel deals; point 3 – contact FYI – for your information
two speakers; point 4 – send catering quotes to the asap – as soon as possible
team; point 5 – get someone to organize sponsorship;
point 6 – contact the freelancer about making flyers
4  Points 2, 3, 4

Business Essentials B1 Answer Key  © Oxford University Press 2012 2

 MODULE 2

ANSWER KEY
Module 2 2D
2 Morning: tour of facility with Aruna Singh
2A Lunchtime: meet Jacinta and Dilip Patel for lunch
2 1  Czech Afternoon: meet the team
2  journalist 3 1  Welcome to
3  To research an article on internet service providers 2  finally meet you
3 1  Is 4 who 7  you, him 3  your journey
2  introduce 5 do 8 again 4  any trouble
3  too, from 6 why 9 This 5  let me take
4 1  That he is a sales manager and is at the conference to find 6  get you
new customers in the European market. 7  run through
2  a  What about you? What do you do? 8  thought you could
b What about you? What are you here for? 9  we’ll catch up again
5 1  g  2 h   3 a   4 e   5 i   6 c   7 b   10 you’ll get a chance
8 d   9 f 11 Make sure
12 don’t worry about
2B
4 a  2  b 1   c  7 / 8   d  7 / 8  
2 Topics discussed are: the journey, holidays, interests.
e 6   f 5   g 4   h 3
3 1  Did  2 Do   3 Did   4 did   5 Are   6 do
4 Asking about a journey 2E
Did you have a good flight? 2 It’s the official opening of a company’s new headquarters.
Asking about habits 3 1  e  2 a   3 b   4 d   5 c
Do you often travel abroad on business? 4 1  d  
2 f  3 a  4 c  5 e  6 b
When do you usually take your holiday? 5 1  Head of Public Relations
Asking about experiences 2  a guided tour in the morning, then a chance to meet the
Did you see the Alhambra? engineers over lunch
Asking about opinions / interests 3  to stay with Aruna at all times for their safety
What did you think of it? 6 He greets everyone, introduces Aruna, and wishes them an
Are you interested in architecture? enjoyable visit. Other things he does are: introduce himself,
6 1  She’s waiting for Paul. gives special instructions to the visitors.
2  The company, Maria’s previous job and company 7 1  On behalf of … it gives me great pleasure to welcome
3  Monica’s the receptionist, Maria is in the Training you to …
Department. 2  You will have the opportunity to …
4  They both worked in the same company before this 3  Can I remind you that …
current one. 4  Please be sure to …
7 Maria: So how long have you worked here? Do you know most
of the people here, then? How many people work here?
2F
Monica: So what do you think of it, anyway? So what did you 2 Can you spare a moment …? (informal)
do before? Which one? I wonder if you could help me with something. (formal)
Could I ask you to …? (formal)
2C Can I ask a favour? (informal)
1 a  1  b 2   c 3   d 4 I could do with some help with … (informal)
2 1  Would you like to + d invitation 3 1  Fran cannot find the books on Australia Austria.
2  Shall I + c nice 2  Fran thinks doesn’t think there is space in the car
3  Would you like + b rather for everything.
4  Would you like me to + a kind 3  Correct
3 Inviting: 1 4  Fran does not want to go to the pub (but she also wants
Offering: 2, 3, 4 to put away the stand).
Accepting: a, c 4 1  Do you want some help?
Declining: b, d 2  I’ll just get them.
4 1  formal 3  very informal 3  Let me help.
2  informal 4 neutral 4  Leave it to me.
5 1  fine 4 sounds 5  Are you doing OK?
2  love 5 would 6  Do you want a hand?
3  please 6 time 7  How can I help?
8  Shall I get one for you?
5 A  1, 5, 6   B  2, 4, 8   C  3, 7

Business Essentials B1 Answer Key  © Oxford University Press 2012 3

 MODULE 3

ANSWER KEY
6 4 1  In my previous role 4  at the moment
Positive responses 2  Up to now 5  In the future
3  Last year 6  Over the next week
Yes please, that would be good. O
Yes, no problem. AYes, thanks. O
That’s kind of you, thanks. O Module 3
Yes, of course. A
Yes, what can I do? A 3A
3 a  5  
b 2  c 3  d 1  e 6  f 4
Negative responses
6 1836: His great grandfather started the company.
I’m afraid I’m a bit busy. A 3: the sections of the company (the different products
No I’m fine, thanks. O it makes)
I’ll be OK, thanks. O 6: offices that represent the company
I can’t really help with that. Sorry. A 120: employees in Frankfurt
I can manage. O 15: employees in offices around the world
Sorry, I don’t know the answer to that. A 1970: the year the business started to get more
2G competitors
3 1  He was on a business trip. 7 1  true  2 false   3 false   4 true   5 false
2  The flight to New York was overbooked. 8 1  market
3  If anyone would mind flying tomorrow instead of today. 2  unique selling proposition
4  That it would be inconvenient for him to fly tomorrow, but 3  was founded
if they didn’t find anyone else they could come and talk to 4  sources
him again. 5  impact
6  expanded
5 1  flew was flying
7  run
2  came were coming
8  CEO (Chief Executive Officer)
3  can could
4  have had had 3B
5  went was going 2 1  Yahoo 4 Airbus
6  was saying said 2  Michelin 5 Samsung
6 1  visited 4  were building 3  Ikea
2  was working 5 could 3 1  produce 5 based
3  came 2  provide 6 subsidiary
8 1  And guess what? 3  specialize 7 sales
2  So I told them … 4  employee 8 competitor
3  Hang on, I’m not finished yet. 5 1  Automatic 5 30
4  What do you think? 2  door 6 3
2H 3  security 7 150
4  Swedish 8 competitors
1 Amy Chang
2 1  Speaker 1 6  Speaker 1 3C
2  Speaker 2 7  Speaker 2 2 1  Sales
3  Speaker 2 8  Speaker 1 2  Marketing
4  Speaker 1 9  Speaker 2 3  Research and Development
5  Speaker 2 10  Speaker 1 4  Technical Support
3 5  Customer Services
Talking about the past 3 1  arranges 5 maintains
2  organizes 6 deals
Last year   In my previous role
3  buys 7 checks
Talking about recent experiences 4  finds
Recently   Up to now 5
Over the last year
Person Which department Which department
Talking about the present does he / she work in? does his / her visitor
In my current role   At the moment work in?
Talking about the future 1 Finance IT
Over the next year   In the future 2 Logistics Purchasing
3 Training Human Resources

Business Essentials B1 Answer Key  © Oxford University Press 2012 4

 MODULE 4

ANSWER KEY
6 1  responsible for 3G
2  divided into 2 1  current system uses identity badges, new system uses
3  charge of swipe cards
4  have contact with 2  the advantage is that every person’s ID can be checked,
5  report to the disadvantage is that staff will have to swipe every
7 1  reports to time they go through a door.
2  is responsible
3   1  e  
2 f  3 d  4 c  5 j  6 b  7 h  8 a  
3  organizes / arranges
9 g  10 i
4  deals with / checks
5  is in charge 4 a  1, 2   b  3, 4   c  6, 8, 9   d  5, 7, 10

3D 3H
3
3 1  Benjamin, Heidi
2  All of them Background
3  Sara The company is relocating. The new building is too small
4  Heidi so they are going to introduce flexitime. Paul needs to
4 a  suppliers recommend to the MD how the change will be made.
b  employment agencies The three-part process
c  subcontractors
This is the ‘Who? What? How?’. Who will work flexitime?
d  colleagues
What is going to change? And how will they make
e  training organizations
the changes? Paul wants to look at this over the next
f  consultant
few meetings.
g  customers
h  staff Core hours
5 People: customers, sales reps, programmers These are the times when people have to be at their
Jobs: answering calls, visiting, discussing old programs desks. These are fixed times but still allow for some
6 flexibility.

Main job: 1  consists of 4 1  h  2 c   3 g   4 i   5 d   6 e   7 f  

2 involves 8 b   9 a
Other tasks: 3  involved in
4  takes part
Module 4
Typical problems: 5  deals with
4A
3E 1
4 1  c  2 a   3 d   4 b
5 1  d  
2 a  3 g  4 f  5 c  6 b  7 h  8 e 12% 10%

6 1  economical 5 functional 11.5% 8%

2  practical 6 user-friendly 11% 6%

3  stylish 7 compact 10.5% 4%

4  well-designed 8 attractive 10% 2%

3F Jun Jul Aug Sep Feb Mar Apr May

2 Text A = a newspaper BILLION

Text B = a bank 6% $

Text C = an online travel agency

3 Speaker 1: website C 5%

Speaker 2: website B
Speaker 3: website A 4%

4 user-friendly, up-to-date, accurate, immediate, convenient, Oct Nov Dec Jan Aug Sep Oct Nov
secure, time-saving, efficient, cost-effective
100 = 96
6 Person 1: courier service – deliver orders on time, maintain TONS
excellent relationships with customers
Person 2: mobile phone news update service – he always
knows what’s happening, easier to make decisions
Person 3: online shopping – it’s faster and always open, helps
to manage time
Person 4: crèche – lets her work full-time and still have time 29 30 31 32 33 34 35 36 J F MAM J J A SO N D
with her child in the middle of the day

Business Essentials B1 Answer Key  © Oxford University Press 2012 5

 MODULE 4

ANSWER KEY
2 4C
1 1  b  2 c   3 a
14,000
13,000
2 1  b  2 a   3 c
12,000 3 Audio 4.2: bar chart
11,000
10,000
Audio 4.3: table
9,000 Audio 4.4: pie chart
8,000
4 1  false – they are about the same
7,000
6,000 2  false – they’ve sold less than last year
5,000 3  true
4,000
3,000
4  false – they have high margins too
2,000 5 1  It’s part of a general trend towards healthier diets.
1,000
2  Pizzas
J F M A M J J A S O N D 6 1  wider range, more adventurous
2  more competitive
3 1  The spring sales campaign began.
2  Their competitor launched a rival product.
4D
3  They increased their discounts to the wholesalers. 1 1  September 4 September
4  They received the holiday orders. 2  October 5 November
5  Holiday orders stopped. 3  August 6 October
4 1  at 5  from, to 4 1  led to / resulted in
2  from, to 6 by 2  was the result of / were due to
3  by 7 at 3  led to / resulted in
4  to 4  was the result of / was due to
5 5  led to / resulted in
6  was the result of / were due to
7  led to / resulted in
10,000 8  was the result of / were due to
9,000 4E
8,000
1 1  dividend
7,000 2  distribution costs
6,000 3  retained earnings
5,000 4  general administration costs
4,000 5  cost of goods sold
3,000 3 1  The Mid-Atlantic and the Southwest
2,000 2  The West and the Midwest
1,000 3  The Northeast and the Southeast

J F M A M J 4F
3 1  Sales figures for the Homes Sales Department.
4B 2  Around October – the figures for the final quarter are
2 1  Spending on training, distribution costs forecasted sales.
2  Market share, price of raw materials, debts to suppliers, 3  No. The figures are disappointing. The department hasn’t
number of employees, earnings on investment, sales to reached its target.
the EU 4 Jan/Mar: +12.6%
3  Salaries, spending on R&D, gross revenues Apr/Jun: +5.4%
3 Sharp – sharply Oct/Dec: +4.7% and 7,050 units sold
Dramatic – dramatically 5 Apr/Jun: 15.4%
Steady – steadily Jul /Sep: 11.4%
4 1  dramatic / dramatically Oct/Dec: 7,500 units sold
2  sharp / sharply Total 12.35%
3  slight / slightly 6 1  I’m very pleased to say
4  steady / steadily 2  over, in the history of, great result
5 1  steadily 5 sharp 3  very promising
2  dramatic 6 slightly 4  I’m really happy
3  sharply 7 dramatically 5  done really well, a fantastic performance
4  slight 8 steady

Business Essentials B1 Answer Key  © Oxford University Press 2012 6

 MODULE 5

4G
3 1  Biodiesel is different to petrol-based fuel because it is
made out of plants and vegetable oils.
2  No, it has been used for centuries.
4 1  The procedure is fairly simple.
2  There are two main stages: growing and processing.
3  The end product is a good quality fuel which you can use
in any transport vehicle.
5 1  Make, out of 3  Feed, into 5  Mix, heat
2  pick up 4  taken out 6  Put, into
6 Possible answers:
1  Take the cartridge out of the printer.
2  Put it into an envelope.
3  Put the new cartridge into the printer.
4  Feed the paper into the printer.
7 a  5    b 1    c 2    d 3    e 4    f 6
4H
2 a  4    b 1    c 5    d 3    e 2
3 1  Background, Approach, Findings
2  Why so many complaints? Why so many cancellations?
3  4%
4  The region with the difficulties.
5  1 represents ‘not at all likely’ and 10 is ‘extremely likely’.
6  Overall, customers are fairly likely to recommend QPG.
7  The regions with increasing numbers of customers.
4 1  summarize
2  indicates
3  illustrates / indicates
4  break, down into
5  indicates / illustrates
ANSWER KEY
6 Possible answers:
1  Guidelines for writing informal emails.
•  Begin with ‘Dear … ’, ‘Hi ...’, or nothing.
•  Use short words and sentences.
•  You can miss out words such as ‘I’ or ‘I’m’.
• You can use contracted forms and exclamation marks.
•  End with expressions like ‘All the best’, ‘Best wishes’, ‘Bye
for now’.
2  Guidelines for writing formal business letters.
•  Always start your letter ‘Dear …’
•  Write full and complete sentences.
• Use more formal words and phrases (e.g. would like is
better than want).
•  Don’t use contracted forms or exclamation marks.
•  End with ‘Yours sincerely’. If you don’t know the name of
the receiver, start with ‘Dear Sir / Madam’ and end with
‘Yours faithfully’.
5B
2 1  A thank you letter
2  The recipient interviewed the writer for a summer
camp job.
3  She is learning to drive and hopes to have a driving licence
before the summer.
3 1  d  
2 f  3 i  4 g  5 a  6 h  7 c  8 e  9 b
4 Emails don’t have addresses at the top. An email signature
may include the sender’s contact details. There is no need to
put a date in an email as this is done automatically. You can’t
sign an email.
Otherwise, the rest of a formal email would be structured in a
similar way to a formal letter.
6

Module 5 128 Springfield Drive

Seattle
5A WA 98199
2 1  memo = c, email = a, letter = b
Raglan Business Solutions
2  a = probably a colleague to a colleague; b = supplier to
860 Lincoln House
client; c = boss to all staff
Spokane
4 1  a (this is obviously true), c (is also presumably true – we
WA 99201
would assume the boss knows each member of staff)
2  c (it was sent to All staff) 5 March, 20—
3  b (It’s the first time Nile has written.) Dear Ms Moran
4  b
5  a and b (Note that c is formal but direct and not very polite I am writing to thank you for your offer of an internship in
and although b is more formal, it is also friendly.) June. I am very excited by the opportunity of working in
6  c (use of imperatives, e.g. Remember …, Please attend …) your company.
7  a and b I look forward to receiving your information pack.
8  c
9  b Yours sincerely
5 1  beginning Irene Porter
2  Do Irene Porter
3  one subject
4  Do
5  direct and polite

Business Essentials B1 Answer Key  © Oxford University Press 2012 7

 MODULE 5
5C
3 1  On the 28th of February I ordered a pair of jeans (size XS)
from you. Confirmation came immediately, but when your
package arrived today, it was a pair of jeans in size XXL.
2  In addition, you appear to have charged me €49.99,
instead of the advertised price of €29.99.
3  This has made me overdrawn at the bank and I now risk
getting bank charges.
4  Please send the correct jeans as soon as possible, and
reimburse me the amount you owe me.
4 1  Confirmation came …
2  There seems to have been some confusion with
another order.
3  In addition …
4  You appear to have charged me €49.99, instead of the
advertised price of €29.99.
5  Please send … as soon as possible.
6  What shall I do …?
5 1  I  2 P  3 P  4 I  5 P  6 I  7 P  8 P
7 They have been overcharged.
The course was shorter than the contracted length.
The classrooms had no air conditioning and were of a
poor standard.
The classrooms were a long way from the campus facilities.
8 a  5    b 3    c 4    d 2    e 1    f 6
5D
1 The complaint is about an incomplete order; they want the
remainder of the items immediately. The letter is polite
but firm.
3 1, 2, 5, 8, and 9 are all good pieces of advice.
4 Suggested answer:
Express sincere regret.
Explain how the trouble occurred.
Explain what you intend to do to rectify the situation.
Promise to get to the bottom of the problem.
Offer a goodwill gesture.
5 1  Express sincere regret.
2  Explain how the trouble occurred.
3  Promise to get to the bottom of the problem.
4  Explain what you intend to do to rectify the situation.
5  Offer a goodwill gesture.
6  Express sincere regret.
1  c    2 b    3 e    4 f    5 a    6 d
6 a  4    b 1    c 5    d 2    e 6    f 3
5E
2 1  conversation 5 check
2  order 6 agreed
3  arrange 7 confirmation
4  send
3 1  Yes
2  a 15% discount
3  it should be by the end of the month
4  by credit card on receipt of invoice
6 1  suit our needs 4 discount
2  looking into 5  bulk order
3  by the end of 6  future purchases
Business Essentials B1 Answer Key  © Oxford University Press 2012
ANSWER KEY
5F
2 1  laptops
2  25
3  22,500 euros
4  within 24 hours of confirmation
3 1  true  2 false   3 false   4 true
4 1  b  2 c   3 d   4 a
5 Paragraph 3
You might want to cut most of paragraph 1 and move on to
the stock problem immediately. Paragraph 2 could stay the
same, but you might choose to delete the sentence about
issuing the invoice – you might prefer to wait until they have
made a decision about the alternative laptops. You would
need to change paragraph 4 completely – you would need
to ask them to contact you to confirm whether they would
prefer to wait, or if they would like the alternative laptops.
6 1  discount 5 invoice
2  details 6 process
3  appears 7 issue
4  in stock 8 check
5G
1 They have had some contact (‘from our previous
communication’) but have probably not spoken to each other
on the phone or met in person as the letter is addressed to
Mr Fuchs and signed ‘Yours sincerely’.
2 Prices and delivery details (though these may be included in
the ‘enclosed’ leaflets).
3 Tony will have:
•  asked for more information about the system – when and
how it differs from the current system.
•  expressed concern about the amount of retraining
asked about any promotions or support.
4 1  at their fingertips  2 downsides  3 hesitate
4 intuitive  5 significantly
5 Paragraph 1: acknowledge receipt of letter
Paragraph 2: give information about the subject of
the enquiry
Paragraph 3: address specific points in the enquiry / ​
mention a special offer / promotion
Paragraph 4: provide additional relevant information
Paragraph 5: highlight action taken and invite response / ​
further contact
6 1  Welcome the enquiry: Thank you for your letter dated
29.01...
2  Acknowledge points made in the original enquiry: As you
point out ...
3  Try to avoid using the first person; I or me: Please find
enclosed the latest information ..., (rather than I am
enclosing)
4  Refer to something that has already been talked about:
mentioned above
5  Introduce solutions: The good news ...
6  Provide additional relevant information: You might be
interested to know that ...
7  Mention enclosures / attachments: Please find
enclosed ...
8  Invite further contact: If you have any further questions,
please do not hesitate to contact me.
8
 MODULE 6

ANSWER KEY
5H 3 1  personal details
2 1  4th–7th April 2  skills
2  Ethical business 3  permanent address
3  Hal Gaur 4  hobbies and interests
4  In about two weeks 5  date of birth
5  So that Ingrid can see who else is speaking and what they 6  title
are speaking about. This will help her plan her talk. 7  employment history
6  Give the closing / final keynote speech 8  marital status
9  referees
3 1  b  
2 d  3 f  4  e / a   5  a / e   6 c
10 qualifications
4 a  5    b 2    c 1    d 6    e 4    f 3 11 educational history
5 Suggested answers: 12 surname
1  Before I confirm, please could you …; Before I can agree, I 5 a  Personal details
will need to …; Before I commit myself, I … b  date of birth
2  I’m afraid I have other commitments; Unfortunately, I am c  educational history
unable to accept your kind invitation because…; I’m very d  skills
sorry, but I’m afraid I won’t be able to … e  employment history
6 1  Reason for writing f  hobbies and interests
2  Date of the conference g  referees
3  Information about the conference 6 1  Yes
4  Information about the talk 2  She doesn’t directly refer to personal achievements
5  Conclusion / official invite but she does show that she was quickly appointed to
Assistant Manager of Kilt Corner and that she combined
working in a restaurant with completing her degree.
Module 6 She was also captain of the women’s football team
at university.
6A
3  Interests and hobbies can demonstrate that she is a
2 1  Advert 2  well-rounded person. It tells an employer something about
2  Experience her personality. For example, being captain of the football
3  The trainee retail manager team shows that she has leadership skills and can work in
4  Advert 2  (smart appearance) a team.
5  Advert 1  (bonus) and Advert 3  (company car)
6  Advert 3 6C
3 1  d    2 b    3 c    4 a    5 e 1 To draw the employer’s attention to key points in the CV and
to highlight your suitability for the job.
6B
3 1  Trainee consultant in a telemarketing organization.
2
2  One which offers a stimulating and challenging career
Personal details within a highly competitive field.
Do:  Include name, age, marital status 3  He sells himself quite well by mentioning his experience
Don’t:  Include names of pets or children and skills and suggesting how these might benefit
the company.
Education
4 a  paragraph 3 c  paragraph 3 e  paragraph 2
Do:  List schools and institutions in chronological order, b  paragraph 4 d  paragraph 1 f  paragraph 2
dates, give grades 5
Don’t:  Forget details of qualifications
Formal Informal
Qualifications commence  begin
Do: Give grades provide you with  give you
Don’t:  Include copies of qualifications request ask for
in addition another thing
Work experience reply answer
Do:  Most recent first, give brief job description and please find enclosed I have included
achievements, include part-time or holiday jobs available free
Don’t:  Doesn’t say currently at the moment
vacancies available jobs
Photographs
post job
Do:  Use one from a studio not a machine complete finish
Don’t:  Use one taken at a beach or a party discuss talk about

Business Essentials B1 Answer Key  © Oxford University Press 2012 9

 MODULE 6

ANSWER KEY
6D
3
Dacia Yang Adam Bryony
Personal details Age 31. From Trinidad From China. Came to the Aged 35. From Australia. Doesn’t say.
and Tobago. UK in 1999.
Education, BSc in electrical and Degree in economics. No formal qualifications. Training in IT,
training and computer engineering. Attended a Harvard presentations, effective
qualifications Studying for an MBA. Business School course. communication and
Now studying for managing other
an MBA. members of staff.
Work Has worked for the last Worked as an overseas Started first business Projects manager in
experience five and a half years procurement manager aged 16. Owned record telecommunications
at Yara Trinidad Ltd as an for a private builders stores and industry for six years.
electrical engineer. merchant called Carvers tour management Currently manages
Wolverhampton. business. Now team of six.
owns a financial
services and business
consultancy firm.
Other skills Doesn’t say. Doesn’t say. Professional Managing people.
knowledge of Speaks fluent French
music industry. and basic Spanish.
Good at interacting
with people.
Interests and Playing and Socializing, running, Sport. Doesn’t say.
hobbies watching tennis. and surfing.

4 1  training 4 self 7 undergoing 3 1  Receptionist

2 received 5 practical 8 interacting 2  Looked like an interesting job and would like to move up
3  major 6 attended in the company.
3  Reception work and acted as PA to three accountants.
4  She was on a temporary contract covering someone on
6E maternity leave.
All answers to this section will be personalized. 5  Time management, knowledge of accounting and the
kind of software used in finance.
6F 6  Getting to grips with the processes and software,
1 a  10  
b 1  c 9  d 7  e 4  f 6 managing time well, doing all the administrative jobs, act
as Maja’s PA.
6G
7  Knowledge of the company, enthusiasm and ability to
2 get on well with people.
1  Research Find out about the company 8  Use of spreadsheets and software used in accounting.
from the website, news, and 9  terms and conditions of the job compared to her
talking to people. current position.
2  Attitude Be positive, dress well, relax, 5 Monica is prepared, dresses suitably and is positive. She
keep eye contact, be friendly answers questions well and demonstrates her abilities with
and enthusiastic. examples. Only one common question causes her problems.
3  Skills and qualities Be clear about the skills you Her answer is a little vague and she should have prepared
want them to notice in you. better for this. Overall she gives a good impression.
4  Questions Prepare answers to questions 6H
you think you’ll be asked. 2 ambitious, hard-working, intelligent, resourceful, outgoing,
Prepare questions that you enthusiastic, creative, passionate
would like to ask.
3 1  reliable 4 determined 7 hard-working
2  enthusiastic 5 ambitious 8 creative
3 decisive 6 flexible

Business Essentials B1 Answer Key  © Oxford University Press 2012 10

 GRAMMAR FILES

ANSWER KEY
Grammar files Present perfect
1 1  hasn’t been 7  haven’t recruited
Present simple 2  have told 8  have asked
1 1  has 6 start 3  haven’t found 9  has said
2  is 7 have 4  has become 10  have lost
3  specialize 8 specializes 5  has been 11  haven’t had
4  starts 9 are 6  have already left 12  haven’t made
5  works 10 work 2 1  Did you read f
2 a  does f start 2  Have you seen h
b  is g  Do you have 3  Have you ever a
c  do h does 4  Did you have d
d  does i are 5  Has c
e  does j do 6  Did g
7  Have you received b
Present continuous
8  Did you learn e
1 1  c    2 a    3 b    4 f    5 d    6 e
3 1  since 5 for
2 1  am writing 6  are becoming 2  since 6 for
2  have 7  are opening 3  for 7 since
3  work 8 get 4  since 8 since
4  are looking 9  are trying
5  buy will / going to / present continuous
Questions 1 1  I’ll call
1 1  a  
2 b  3 b  4 a  5 b 2  she’s going to have
6 a  7 b  8 a  9 b  10 b 3  aren’t going
2 1  Where do you sell your products? 4  going to wash
2  When did the company start? 5  he’s visiting
3  Where does it have its head office? 6  won’t be
4  How many people does the company employ? 7  I’m going to
5  Do you have many competitors in the USA? 8  She’s playing
6  What percentage of the market do you have in the USA? 2 1  speak
7  How much chewing gum do Americans eat? 2  are going to get
8  Who are the main customers? 3  are not going to finish
9  What famous brands does the company sell? 4  am meeting
10  Are you developing new products? 5  ’ll ask
6  ’m having
Past simple 7  ’ll check
1 1  was 11 went
2  visited 12 interviewed
Passive forms
3  met 13  didn’t find 1 1  Deliveries are made three times a week.
4  took 14 played 2  The invoice was sent yesterday.
5  had 15  didn’t win 3  Over a thousand guests were invited to the event.
6  didn’t finish 16 replied 4  The post is collected at 10 a.m. every day.
7  wanted 17 wrote 5  The software is written by our own engineers.
8  flew 18 attended 6  The meeting was cancelled because of the strike.
9  made 19 ended 2 1  Hot meals are served in the staff canteen.
10  didn’t go 20  didn’t get 2  An email was sent to all employees.
2 1  What time did they arrive? 3  The money was stolen during the night.
2  Where did you have lunch? 4  The staff were informed about the decision.
3  Who was at the conference? 5  Salaries are discussed with employees individually.
4  Why did the manager leave the meeting? 6  The key to the safe is kept in his desk.
5  Which hotel did they stay at?
6  When did she join the company?
7  How long did you spend with the visitors?
8  How many emails did you send?

Business Essentials B1 Answer Key  © Oxford University Press 2012 11

 BEC PRACTICE TEST

ANSWER KEY
First conditional BEC Practice test
1 1  don’t plan; ’ll go
2  is; won’t book
Reading
3  won’t get; waits Part 1: 1 B, 2 C, 3 B, 4 B, 5 C
4  don’t hold; ’ll lose Part 2: 1 C, 2 G, 3 A, 4 E, 5 H
5  won’t accept; doesn’t like Part 3: 1 E, 2 C, 3 A, 4 B, 5 F
6  arrange; won’t arrive Part 4: 1 B, 2 C, 3 A, 4 C, 5 B, 6 A, 7 C
7  ’ll cancel; rains Part 5: 1 B, 2 A, 3 C, 4 C, 5 C, 6 B
2 1  If the weather is bad, we won’t go sailing. Part 6: 1 B, 2 C, 3 C, 4 A, 5 B, 6 A, 7 C,
2  If the singer is ill, they’ll cancel the concert. 8 B, 9 B, 10 A, 11 C, 12 A
3  We won’t go to the show if it finishes late. Part 7: 1 Abracomp, 2  Gisele Kern,
4  How will they travel if the airline is on strike? 3 No, 4 motherboards, 5 2,000
5  He’ll call the host company if he doesn’t receive Total marks available = 45.
an invitation.
6  What will you do if it snows on the day?
Writing
7  If she doesn’t like the food, she’ll order Part 1 (5 marks available):
something different. When marking, try to answer the following questions:
Has the task been completed in full? Is the email clearly laid
Second conditional out? Is the information presented in a clear and concise way?
1 1  h  2 g  3 d  4  c Would the administrator understand the situation? Is the use
5 i  6 f  7 a  8 b  9 e of language appropriate? How accurate is the language?
2 1  would; had Could any errors impede communication?
2  would; had Part 2 (10 marks available):
3  were; would When marking, try to answer the following questions:
4  gave; might work Has the task been completed in full? Is the email clearly laid
5  would finish; worked out? Is the content effectively organized with use of simple
6  Would; sent linking devices? Is the information presented in a clear and
7  wouldn’t; didn’t pay concise way? Would Melanie Gilbert clearly understand the
email? Is the use of language appropriate? How accurate is
Modals for advice the language? Could any errors impede communication? Has
1 1  f could 5  a should the student attempted to use sophisticated vocabulary?
2  g shouldn’t 6  c mustn’t Has the student used appropriate grammatical structures?
3  e don’t think 7  d must
4  b could
Listening
2 1  shouldn’t / mustn’t Part 1: 1  C, 2 B, 3 A, 4 B, 5 A, 6 B, 7 C, 8 A
2  correct Part 2: 1  26 February,  2 3.30  3 courier,  
3  could 4  28 February,  5  HA 9872367,  6 sorry
4  shouldn’t / mustn’t Part 3: 1  customer database,  2  few weeks
5  correct 3  (some) training,  4 different
6  correct 5 quicker,  6 categorize,  7 online
7  should Part 4: 1 A, 2 C, 3 A, 4 C, 5 B, 6 A, 7 B, 8 B
8  must Total marks available = 29.

Modals for obligation Speaking

1 1  air hostess Based on the entire speaking section, try to answer the
2  accountant following questions in relation to each student:
3  ski instructor Does the student use an acceptable range of vocabulary
4  doctor and structures for this level? How accurate is their use
5  sales rep of language? Do any errors impede communication? Are
6  security guard the student’s contributions relevant and complete? Are
2 1  can I / am I allowed there any pronunciation issues and if so, do they impede
2  Do; have communication? Is the student able to interact effectively
3  has to; are allowed – taking turns, initiating conversation, and responding
4  Am; allowed appropriately?
5  need to Worth 25% of the total marks.
6  can; aren’t allowed
7  don’t have; can’t
A001384

8  Are; allowed

Business Essentials B1 Answer Key  © Oxford University Press 2012 12