Sir/Ma’am,

This is to report and express in writing of loss of my shipment. Since the damage occur while the whole
shipment was under your custody and control, we hold you fully liable for a loss sustain therein and
reserve our right to claim against your company in reference to the law and terms and conditions of
your company as shown in the receipt/contract.

That on the date of July 7, 2019 at 5:45:32 pm, I personally shipped the item before the carrier, LBC
express, Inc. Unit G2 Margarita Building #28 Matalino St. Diliman. Quezon City. The said value of items
was declared by herein complainant and paid for a total amount of 190.00 pesos shipment fee.

However, on the date of July 23, 2019, we found out from our consignee, that the shipment was not
delivered by the shipper without having notice nor coordinating with us.

On the following day, I proceeded from the same office, and they communicated to me that they failed
to locate the consignee, in view of this incident, they ask for another payment in return for the cargo I
already ship before them as reference to the attached photocopy of the 2nd receipt.

On August 2, 2019 Friday, upon my return to the same office to pick up my cargo that they failed to
deliver, they notified me that the cargo was already loss.

In view of the foregoing, without prejudice to my right I would like to demand the full recovery of the
value declared and the refund of the freight fee.

If the matter is not resolved, I reserve the right to commence legal proceedings to recover the cargo
without further notice to the company and this letter may be tender before appropriate court together
with the documents of official receipts as evidence of your failure to exercise your liability as a shipper
and for the breach of contract incurred therein. Legal action may result in you having to pay also the
legal cost and may also serve as notice to the public.