§ 1.

Maximize Cost Arbitrage: Continue to optimize

footprint, increase VSS penetration and expand its P&S
portfolio.

§ 2. Enhance Productivity: Do it better & smarter

Value Drivers through leveraging business excellence and
automation technologies.

§ 3. Capitalize Knowledge: Leverage VSS diverse

experience and telecommunications know-how to
deliver innovative business solutions and services that
identify new opportunities for Vodafone.
 § Deepening customer engagement
§ Accelerating digital transformation
Key points of § Radically simplifying our operations
transformation § Generating better returns from our infrastructure assets
§ Continuing to optimize our portfolio
 § The extent of cost arbitrage across its operating
locations is quite different from each other

§ Not all VSS centres derive equivalent benefits of cost

Market realities arbitrage which is heavily dependent upon the cost of
operations (talent, forex, infrastructure, location and
others) at their respective locations.
 § Digital Business Solutions
§ Enterprise Operations
§ Customer Operations:
Understanding § Finance
the Service Lines § Supply Chain
§ Information Technology & Networks
§ Analytics & Insights:
§ Human Resources
 § How to re align: Applying latest trends in technologies
to adapt our products

§ Feasibility: Highly feasible as expenses is set to a bare

How to tackle minimum

§ Digital solutions: Automation, RPA, Cognitive, AI

challenges? § Skill upgrade and deployment: Through a combination
of AI and HR
Thank You