Make sure that the Metro med Despense software is open on the Metro med Despense machine

Plug your Metro med Despense into the network

Download TeamViewer http://www.teamviewer.com/en/index.aspx

Run TeamViewer_Setup_en.exe

At TeamViewer Setup select Run

Select Next

Accept License Terms

Select Next

Select Yes at UAC Prompt

Call (800)-947-3901

Once connected to technical support provide them your TeamViewer ID (the ID is usually 9 numeric
characters) & Password (the password is usually 4 numeric characters)

They will remote into the Metro med Despense machine and create an admin user

The admin user they created here is UN: admin1234 (when the admin user is created you do not set the
password until you first login, the first login password is password) PW is: admin2468 (password was set
after first login)

Once you have logged in and set your sites admin password you should no longer need technical
support

The next step is to log in and change the Global Configuration settings. You change this from the main
menu, select Global Configuration, and in the box where it says “Suspend Inactive Ops,” change the
value in the box to “999” days and select “Save Changes.”

After that it would probably be wise to create user(s) for students and staff. To do this, log in as the
admin user (i.e. NURSING), select “Operator Maintenance” from the menu, then chose the “Modify
Operator” tab, select “Add New Operator,” and input the following information: sign on (this is actually
the user name i.e. Nursing), first name (i.e. admin or user) and last name (i.e. admin or user), and then
select the appropriate Operator Presets, for a normal user like student(s) it should be “Nurse;” for
teacher(s) the preset should be “Charge Nurse.” Once that is done, select “Save” and you should be
finished.