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Cat
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Issue Description : CPU Workload High. CPU Aggregate -1 is 99.99% busy in RX / IVR
Observed Business Impact: May be degrade the performance
Observed Member Impact: Pharmacists
Affected Business Unit(s): Pharmacy
Restoration Details: CPU utilization came down automatically and its normal now /
Rebooted RX
Alerting: Netcool Alert
********************************************************************************
===================================================================================
================================
Issue Description : Daily backup not performed on Evault.
Observed Business Impact: None
Observed Member Impact: None
Affected Business Unit(s): Pharmacy
Restoration Details: L3 has Reinstalled the agent and Re-registered, sync'd and
updated job.
Alerting: Evault Portal alert
********************************************************************************
********************************************************************************
===================================================================================
================================
Issue Description : Daily backup not performed on Evault.
Observed Business Impact: None
Observed Member Impact: None
Affected Business Unit(s): Pharmacy
Restoration Details: L3 has Reinstalled the agent and Re-registered, sync'd and
updated job.
Alerting: Evault Portal alert
===================================================================================
======
Hi Terry,
INC0363236
Tivoli team
Eduardo Manenti De Araujo XXX
Fabio Antonio Baldim XXX
Dipsmita Das2/India/IBM
Isaque Benatti Souza
=====================
Symptoms
Symptoms
3. The servers are configured at SHI, this includes imaging and installing a USB
flash drive for both the server and NAS.
4. The existing KIN server is on IP .202, after the conversion the new VKIN server
will be on .202
CauseSymptoms
1. The KIN conversion is to be performed two business days after the new V-KIN
server was installed.Hardware Deployment will call store the day before conversion
to confirm the conversion will take place the next morning.
3. The servers are configured at SHI, this includes imaging and installing a USB
flash drive for both the server and NAS.
4. The existing KIN server is on IP .202, after the conversion the new VKIN server
will be on .202
CauseSymptoms
1. The KIN conversion is to be performed two business days after the new V-KIN
server was installed.Hardware Deployment will call store the day before conversion
to confirm the conversion will take place the next morning.
3. The servers are configured at SHI, this includes imaging and installing a USB
flash drive for both the server and NAS.
4. The existing KIN server is on IP .202, after the conversion the new VKIN server
will be on .202
CauseSymptoms
1. The KIN conversion is to be performed two business days after the new V-KIN
server was installed.Hardware Deployment will call store the day before conversion
to confirm the conversion will take place the next morning.
3. The servers are configured at SHI, this includes imaging and installing a USB
flash drive for both the server and NAS.
4. The existing KIN server is on IP .202, after the conversion the new VKIN server
will be on .202
Cause
a. Procedure to install the new V-KIN server.
1. The KIN conversion is to be performed two business days after the new V-KIN
server was installed.Hardware Deployment will call store the day before conversion
to confirm the conversion will take place the next morning.
3. The servers are configured at SHI, this includes imaging and installing a USB
flash drive for both the server and NAS.
4. The existing KIN server is on IP .202, after the conversion the new VKIN server
will be on .202
Cause
Resolution
1. Click here for the procedure to install the new V-KIN server
========================
not required. end user would not know if the device were functioning properly or
not.
Information:
You can use the System Management Homepage to check the status of the hard drives
(and other hardware within the server).
Open Internet Explorer
In the address field, key: https://rx.NNNN.st.kmart.com:2381 Where NNNN is the
store number (kmart is the pass)
Click Smart Array 6balkuma1@in.ibm.com41 Controller in Slot N (2 for G3, 3 for G4),
under Storage, for hard drive info.
NCC configured fes2u1 port 16 to vlan9. pxe booted into redhat install.
********************************************************************************
Issue Description : CPU Workload High. CPU Aggregate -1 is 99.99% busy in RX / IVR
Observed Business Impact: May be degrade the performance
Observed Member Impact: Pharmacists
Affected Business Unit(s): Pharmacy
Restoration Details: CPU utilization came down automatically and its normal now /
Rebooted RX
Alerting: Netcool Alert
********************************************************************************
Issue Description : IVR Server Down
Observed Business Impact: IVR is not available, No Automated Refill available.
Observed Member Impact: None
Affected Business Unit(s): Pharmacy
Restoration Details: Bypassed UPS / Powered on via ILO / Replaced systemboard /
Replace Dialogic Card
Alerting: K_Server was notified by an automated monitoring alert. / User Raised
Ticket
===================================================================================
================================
Issue Description : Daily backup not performed on Evault.
Observed Business Impact: None
Observed Member Impact: None
Affected Business Unit(s): Pharmacy
Restoration Details: L3 has Reinstalled the agent and Re-registered, sync'd and
updated job.
Alerting: Evault Portal alert
Hi Terry,
INC0363236
Tivoli team
Eduardo Manenti De Araujo XXX
Fabio Antonio Baldim XXX
Dipsmita Das2/India/IBM
Isaque Benatti Souza
=====================
Symptoms
Information:
1. The KIN conversion is to be performed two business days after the new V-KIN
server was installed.Hardware Deployment will call store the day before conversion
to confirm the conversion will take place the next morning.
3. The servers are configured at SHI, this includes imaging and installing a USB
flash drive for both the server and NAS.
4. The existing KIN server is on IP .202, after the conversion the new VKIN server
will be on .202
Cause
Resolution
1. Click here for the procedure to install the new V-KIN server
2. Click here for V-KIN conversion procedure
========================
not required. end user would not know if the device were functioning properly or
not.
Information:
You can use the System Management Homepage to check the status of the hard drives
(and other hardware within the server).
Open Internet Explorer
In the address field, key: https://rx.NNNN.st.kmart.com:2381 Where NNNN is the
store number (kmart is the pass)
Click Smart Array 6balkuma1@in.ibm.com41 Controller in Slot N (2 for G3, 3 for G4),
under Storage, for hard drive info.
NCC configured fes2u1 port 16 to vlan9. pxe booted into redhat install.
===================================================================================
======
Hi Terry,
INC0363236
Tivoli team
Eduardo Manenti De Araujo XXX
Fabio Antonio Baldim XXX
Dipsmita Das2/India/IBM
Isaque Benatti Souza
=====================
Symptoms
Information:
1. The KIN conversion is to be performed two business days after the new V-KIN
server was installed.Hardware Deployment will call store the day before conversion
to confirm the conversion will take place the next morning.
3. The servers are configured at SHI, this includes imaging and installing a USB
flash drive for both the server and NAS.
4. The existing KIN server is on IP .202, after the conversion the new VKIN server
will be on .202
Cause
Resolution
1. Click here for the procedure to install the new V-KIN server
========================
not required. end user would not know if the device were functioning properly or
not.
Information:
You can use the System Management Homepage to check the status of the hard drives
(and other hardware within the server).
Open Internet Explorer
In the address field, key: https://rx.NNNN.st.kmart.com:2381 Where NNNN is the
store number (kmart is the pass)
Click Smart Array 6balkuma1@in.ibm.com41 Controller in Slot N (2 for G3, 3 for G4),
under Storage, for hard drive info.
NCC configured fes2u1 port 16 to vlan9. pxe booted into redhat install.