G.R. No.

127768 November 19, 1999

UNITED AIRLINES, petitioner, vs. WILLIE J. UY, respondent.

FACTS: On October 13, 1989, Willie J. Uy is a revenue passenger on United Airlines Flight No. 819 bound
from San Frascisco to Manila. He checked in together with his luggage and found out that one piece of
his luggage was over the maximum weight allowance of 70 kg. per bag. A United Airlines employee
rebuked him and in a loud voice, in front of the milling crowd, ordered him to repack his things
accordingly.