Mission

Create new opportunities for consumers and entrepreneurs, contributing

significantly to employment, competitiveness and growth

View

Apply the protection granted by the work contract to any benefit in which the
imbalance of negotiating power of the parties is evident, regardless of whether or
not the existence of a subordination link is proven.

The vision of Uber lies in the subdivision of work as well as in having a large
number of autonomous operators providing the service, in order to guarantee a
sufficient supply to cover the demand.

Goals:

Trying to throw some clarity, the present work has analyzed the treatment given
both by the doctrine and by foreign jurisprudence to employment in this new
disruptive economy. The aim is to obtain conclusions that are useful to clarify the
crossroads that are also present in our system.

Strategies:

Develop better selection filters for the driving partners, with the aim of providing
greater security to the passenger.

Develop constant evaluations of service quality (drivers, vehicles units) and

customer satisfaction surveys.

Customize the after-sales service, with improvements in the application for the
rapid entry of complaints or claims; as well as a personalized response, according
to the degree of dissatisfaction.

Uber, they are changing the world, the way we live and, of course, the way we
work. In view of this, it is necessary to consider, first, whether the Labor Law is
applicable in this new scenario; then, if it is required to modify it in some way to
adapt it to these conditions and; finally, in what way such adjustments could be
made, if deemed necessary.
Tactics

The internal processes that will be reviewed and on which improvements will be
proposed are the following:

Driver recruitment: fast and safe review of the driver's background, psychological
evaluations and digital profile evaluations.

Evaluation, validity and update of drivers' data: define punctuation ratios for their
stay in the company and periodically update the profile (photographs, personal
data, license, vehicle identification, insurance).

After-sales services: unannounced evaluations of the quality of service by

passengers and personalized attention in emergency situations (video call,
accident insurance management or lack of coverage, globally or locally).