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  • Total-Made Up of The Whole Quality - Degree of Excellence Management - Art and Science of Managing Quality Management - Key Ingredient For Success

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    tanny
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    Quality management is key to business success and involves managing all dimensions of quality for both products and services. Dimensions of product quality include performance, features, reliability, conformance, durability, serviceability, aesthetics, and safety. Dimensions of service quality include timeliness, completeness, courtesy, consistency, accessibility, accuracy, and responsiveness. Quality management pioneers like Edward Deming and Joseph Juran developed strategic approaches to teaching quality, while operations management focuses on designing operational improvements and efficiently transforming inputs into outputs.

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    total quality system

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    Total

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    Quality management is key to business success and involves managing all dimensions of quality for both products and services. Dimensions of product quality include performance, features, reliability, conformance, durability, serviceability, aesthetics, and safety. Dimensions of service quality include timeliness, completeness, courtesy, consistency, accessibility, accuracy, and responsiveness. Quality management pioneers like Edward Deming and Joseph Juran developed strategic approaches to teaching quality, while operations management focuses on designing operational improvements and efficiently transforming inputs into outputs.

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    17 views1 page

    Total-Made Up of The Whole Quality - Degree of Excellence Management - Art and Science of Managing Quality Management - Key Ingredient For Success

    Uploaded by

    tanny
    Quality management is key to business success and involves managing all dimensions of quality for both products and services. Dimensions of product quality include performance, features, reliability, conformance, durability, serviceability, aesthetics, and safety. Dimensions of service quality include timeliness, completeness, courtesy, consistency, accessibility, accuracy, and responsiveness. Quality management pioneers like Edward Deming and Joseph Juran developed strategic approaches to teaching quality, while operations management focuses on designing operational improvements and efficiently transforming inputs into outputs.

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    © All Rights Reserved
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    of 1

    total- made up of the whole

    quality- degree of excellence


    management- art and science of managing
    quality management- key ingredient for success
    Dimensions of quality manufactured
    *Performance- characteristics of a product
    *features-extra items added
    *reliability- expected time frame
    *conformance- meets pre established
    *durability- how long the product
    *service ability- ease of getting repairs
    *aesthetics- how products look smells.
    *safety- assurance that customer injury
    *perceptions- based on brand name
    Dimensions of quality service
    *time and timeliness- how long wait for service
    *completeness- is everything provided
    *courtesy- how are customer treated
    *consistency- same level of service provided
    *accessibility and convenience- obtain service
    *accuracy- service performed right
    *responsiveness- how company react
    EDWARD DEMING- developed to teach quality
    JOSEPH M. JURAN- focused on strategic planning
    OPERATIONS MNGT-design operation & improvements
    -process of transferring
    Responsibilities of OM
    -POLC -POSDiCon

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