Curriculum Vitae

Ragupathi Muthusamy
• Mobile: +91 – 9715664114 / +1 848 391 8688 • E-mail: ragupathimuthusamy@hcl.com
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ASSOCIATE CONSULTANT
BACTH SCHEDULING LEAD

VALUE OFFERED

Solid Credentials Project Lifecycle Experience Service Delivery

IT Service Management, Team
management, Client management,
Incident, Problem and Change
Management, P1 Outage Recovery,
Support in TWS Upgrade projects,
Batch job/schedule migration
project across tools.
SOX Compliance (doer checker
process & client audit on batch
schedule environment), Application
Migration, Remediation, commission-
decommission projects, Participated
in Knowledge Transition
Resource management, Continuous
Service Improvement plans, Ensured
SLA maintained Green, Escalation
Manager during critical incidents,
Manage Escalations and RCA, Periodic
Reports, Introduce KB and Procedures,
New Hire Transition, Verification of
Changes, Work with Teams for Incident
Impact recovery, Quality Assurance,
Client management, Team management

CORE COMPETENCIES

 Resource planning  Service improvements  Technical Support

 Capacity management  Process Documentation  Troubleshooting
 Team management  Incident Management  Report Generation and Analysis
 Customer management  Change Management  Release activities
 Project Management  Problem Management  Remediation & Migration activities

ORGANIZATIONAL EXPERIENCE

DESIGNATION SKILLS EXPERIENCE ORGANIZATION

Technical Manager: Batch Job Scheduling &
HCL America Inc.
Associate Administration (Redwood Cronacle)
NOV 2018 to JAN 2019 New York (Client
Consultant Project: Ann Taylor.
Location)
Team Size: 3
Operations Manager: Service delivery Management,
People Management, Process, Technical escalation
Associate
handling, Critical/High Incident management. AUG 2015 to OCT 2018 HCL, Bangalore
Consultant
Project: Unilever & Ann Taylor
Team Size: 20+
Team Lead: Batch Job Scheduling (TWS & Redwood
Cronacle).
Technical Specialist OCT 2011 to JULY 2015 HCL, Chennai
Project: Ann Taylor
Team Size: 5
Batch scheduling team management: - TWS Midrange,
Technical services
Project: Discover Financial Services JAN 2011 – OCT 2011 IBM, Chennai
Specialist
Team size: 10
SOPC for client, TWS Midrange, Bayer Crop
Sr. System Engineer Project: Bayer Crop Science Ltd. APR 2009 – JAN 2011 Science Ltd.
Team size:15 Mumbai
Unix Administration (AIX), IBM WebSphere & Message
Queue, IBM Tivoli Directory Services Implementation
& Admin, IBM Tivoli Storage Manager Backup
Mindcraft
Administrator
Consultant AUG 2008 - MAR 2009 Software Pvt.
Project: YES Bank, Barclays Financial Services, BNP
Ltd., Mumbai.
Paribas
Team size:15

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 Curriculum Vitae

Organization : HCL Technologies Ltd., Bangalore & HCL America Inc., New York (Client Location)
Duration : Oct 2011 to Till Date
Designation : Associate Consultant
Role : Technical Manager (Unilever & Ann Taylor)

Key Achievements:
▪ Improved the Incident Response and Resolution to 100% & 99% respectively from 90% & 79%.
▪ Have identified the key risk parameters and have implemented mitigations accordingly.
▪ Have implemented Doer-Checker process to overcome human errors.
▪ 50% resource optimization was done.
▪ Have Automated more than 15 major tasks, which helped in optimization, faster resolution and human error avoidance.
▪ Have played Key contributions during P1 / Critical issues.
▪ Have analyzed historical P1’s and have reduced them to 2 P1’s per quarter compared to 5 P1’s per Month.

Project Management / Service Delivery:

▪ Managing a team of approximately 20+ employees in a busy work environment.
▪ Manage post incident meetings through to root cause, to request teams to engage various teams
▪ Ensuring that capacity and capability are continually planned.
▪ Driven critical/high priority incidents, coordinated among HCL technical tracks and customers until service restoration.
▪ Manage Severity 1 and 2 incidents Incidents and Problems in the Platform as per customer’s Process 24x7 basis, Initiate
incident bridge and ensure response from impacted groups within SLAs.
▪ Encouraging, identifying and developing best practice strategy.
▪ Analyze Risks associated with project and working on mitigation.
▪ Meeting deadlines without compromising quality norms and adhering to SLA.
▪ Involved in daily, weekly and monthly reporting, client calls.
▪ Improve and Develop Procedure Documents.
▪ Perform Quality Audits on Incident/Problem/Change for continuous improvement.
▪ Performance and appraisal management.
▪ Resolving customer escalations and providing escalation RCA document; proactive and reactive approach for resolving
new issues in the services offered to customer.
▪ Bring in automation in service delivery, wherever possible by identifying & implementing Continuous Service
Improvement Plans and service improvement plans for the customer.
▪ Guiding team to achieve the SLA targets for Incidents, Service request, Problem tickets.
▪ Ensure CPI (Critical Performance Indicators) are met, ensure target is achieved on monthly basis
▪ Automation of the manual tasks (job failures and system alerts, batch processing report)
▪ Value adds to customer and organization
▪ Governance call with Unilever & Ann Taylor weekly/bi-weekly on the operations updates

Team Management
▪ SPOC (Special Point of Contact) for the Customers and SME (Subject Matter Expert) for the project.
▪ Preparing reports, presentations, resource utilization, trend analysis, resource allocation effectively.
▪ Values add to customer by working closely with the transformation and consulting group.
▪ Resource end to end responsibility from resource work allocation by preparing work Rota, transport Rota & yearly
appraisal & promotion and mentoring the team and setting the goals for each team members, 1-1 discussion.
▪ Imparting new hire training and process based on-boarding.
▪ Providing 24/7 support to monitor team on all escalations.
▪ Carrying out verification and approval on Standard and Routine Changes.
▪ Identify areas of improvements and feedbacks for the team members on Tickets\Participating in Operations/Project
meetings with customers/partners (MOR) and ensure timely preparation of MoM.

Batch Scheduler/ Tivoli Workload Scheduler (TWS):

▪ Effectively handled End to end scheduling activities, in both planning and database.
▪ Plan Activities: Adhoc runs, dependency (time, file, resource, schedule, job) amendments, re-runs, confirming the jobs, tidy
up the carry forward schedules, Monitoring & updating the server limits.
▪ Database activities: Addition/amending/obsolete the jobs/schedules/CPUs/parameter/calendar/resources/users.
▪ Monitor calls/emails/mail queues/consoles periodically, wherever applicable, to ensure correct ticketing & escalation
process is followed well within the defined SLA limits.
▪ Investigating on job failures and fixing the issue if it is related to scheduling and reviewing, sign-off, implementation of
change request.

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 Curriculum Vitae
▪ Creating new procedures and updating in run book (knowledge database) and actively involved in successful KT to new
joiners.
▪ Actively engaged in the project transition and involved in successful completion of project transition from client.
▪ Actively involved in reduction of several repeated Sev-3 incidents by liaising with various Business areas who owns the jobs
for fixing them.
▪ Co-ordination with various support teams for resolving the problems and fix it within the SLA and strictly following the
processes and procedures.

Redwood Cronacle:

▪ Technical Manager for “Production Control” team managing global batch Operations, Scheduling & Administration.
▪ Enabling operation and scheduling teams to achieve the SLA targets for Incidents, Service request, Problem tickets.
▪ Design, build & support TWS & Cronacle CPS Batch job scheduling tool agents for Windows, Unix & SAP
▪ Administration of Batch Tools (TWS & Cronacle CPS) and related applications
▪ Upgrading the batch job scheduling tools
▪ Troubleshooting the TWS & Cronacle CPS in case of application failures and fixing it on time
▪ TWS User creation & administration
▪ Managing and Maintaining all TWS & Cronacle CPS batch schedules and jobs (Unix, Windows & SAP jobs)
▪ Resolving day to day issues in batch tools & Jobs
▪ Providing Level-3 support for the customers
▪ Managing documents and Procedures related to the tool administration and Job scheduling
▪ Defining the jobs/schedules as per the client standards
▪ Regular housekeeping of TWS logs as per organization standard
▪ Provide on-call support to the customers during off business hours and ensure the business is not affected
▪ Analyze and resolve the batch job failures
▪ Automate the TWS & CPS file clean up on regular basis
▪ Involve in Maintenance activity – Stopping/Starting effected TWS resource/Cronacle CPS during Data Centre
▪ maintenance and ensure the activity is carried out during the minimum job scheduled time
▪ Write Shell Scripts to pull the reports on monthly, Quarterly & Yearly basis
▪ Managing and maintaining Batch Job scheduling Support standards and procedures
▪ Ensuring the batch jobs/schedules/Users are created and maintained as per the audit standards

Duration : Jan 2011 to Oct 2011

Designation : Technical Services Specialist
Role : TWS Batch Job Scheduler & Administrator

Key Deliverables:
▪ Knowledge transfer of batch scheduling operations from on-site to offshore for customer “Discover Financial Services”
▪ Defining & Managing UNIX/Windows/People Soft Jobs in TWS
▪ Supporting and Coordinating with the team members to resolve the day today issues in TWS batch job schedules
▪ Providing Level-2 support for the customers
▪ Defining/Updating TWS Calendars
▪ Analyzing and resolving the batch job failures
▪ Defining TWS Database objects through CLI/JSC
▪ Automating the TWS file clean up on regular basis
▪ Involved in Maintenance activity – Stopping/Starting effected TWS resource during Data Center maintenance
▪ Managing and maintaining Batch Job scheduling Support standards and procedures

Duration : April 2009 to Jan 2011

Designation : Sr. System Engineer
Role : TWS Batch Job Scheduler & Administrator

Key Deliverables:
▪ Monitoring and Scheduling UNIX/Windows/SAP R/3 /TSM jobs
▪ Support and Coordinate with the team members to resolve the problems in TWS
▪ Responsible for Assigning the Incident ticket to the respective support groups.
▪ Analyzing Late Jobs in TWS on regular basis and clear them
▪ Providing Level-2 support for the customers
▪ Defining/Updating TWS Calendars
▪ Shell Scripting for FTP/SFTP
▪ Fixing of tws errors (FTP) and providing the required information to the customers
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 Curriculum Vitae
▪ Generates job report via tws report tool (rep7, rep1)
▪ Analyzing and resolving the batch UNIX/Windows/SAP job failures
▪ Defining TWS Database objects through CLI/JSC/Horizon Webadmin
▪ Automating the TWS file clean up on regular basis
▪ Involved in Maintenance activity – Stopping/Starting effected TWS resource during Data Centre maintenance
▪ Create technical and process documents which helps in understanding of project/process
▪ Improvised the Process which helped in time saving – Webadmin Queries and Report
▪ Trained team members and new joiners on Process and technical skills

Duration : March 2008 to April 2009

Designation : Consultant
Role : Unix, IBM DB2 & Middleware(WebSphere & MQ) Deployment & Administration

Key Deliverables:
▪ Apply Latest AIX patches, fix packs, Software’s (TSM client), Upgrading TSM client from 5.3 to 5.4
▪ Install AIX 5.3 through Cluster Server Management (CSM) Server
▪ Fixed audit findings on all AIX servers as per client’s standards
▪ Create backup policy for nodes based on the requirement
▪ Backup of TSM Server database to scratch volumes Using Tivoli
▪ Scheduling and monitoring of cron jobs in AIX servers
▪ Create/Increase Virtual Memory for Unix servers based on the system utilization through change management process.
▪ Configure NTP, NFS, and Syslog servers.
▪ Install/Upgrade SSH protocols for business requirement
▪ Mirroring of hard disk while adding new Physical drive
▪ Create/Increase File System Sizes when it reaches its threshold limit
▪ User creation/management and responsible for access rights for the applications
▪ Generate report using NMON (Network Monitoring Tool) on daily basis and maintained and produced to the management
when required
▪ Develop shell scripts to Transfer inbound & outbound files (FTP & SFTP) for customer
▪ Involved as a key Member during Maintenance activity/Disaster Recovery Testing
▪ Exposer on WebSphere Application Server/IBM Web server/WebSphere MQ v6 – Installation/Configuration/Application
Deployment on UNIX/Windows Environment
▪ Queues creation, channel creation, on QA and Production Systems and support WebSphere MQ6
▪ Raise of PMR with IBM and follow with them to get the problem resolved in proper time
▪ Monitoring Filesystem size/Memory / Disk I/O

ACHIEVEMENTS

▪ Received Employee of the month - October 2010, Bayer Business Services

▪ Received Appreciations from HCL Technologies (IOMC) for providing valuable support to our Customer – November 2012
▪ Received award for outstanding performance and lasting contribution for JDA XML Consolidation and Data Storage Upgrade –
October 2014
▪ Received award for TWS to Redwood Cronacle batch job migration project completion.
▪ Recognized and awarded by HCL customers for delivery and stabilizing the environment on various occasions.

ACADEMIC BACKGROUND

▪ BE in MECHANICAL from SONA College of Technology, Salem. Afflicted to Anna University, Chennai, in November 2006.
▪ HSC from S V MANDIR MHSS, UTHANGARAI. March 2002.
▪ SSLC (Matriculation) in from S V MANDIR MHSS, UTHANGARAI. March 2000.

SELF PROFILE

▪ Date of Birth : 14th June 1983.

▪ Sex : Male.
▪ Nationality : Indian.
▪ Passport Number : R4736089.
▪ Languages known : English, Tamil & Hindi.
▪ Reference : To be furnished upon request.

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 Curriculum Vitae

Declaration:
I hereby declare that all information given in this CV is true and correct to the best of my knowledge.

Name: Ragupathi Muthusamy

Place: Bangalore

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