LIVE WITHOUT LIMITS

TATTOO HOME
BROADBAND
HANDBOOK
WELCOME TO THE TATTOO EXPERIENCE
Dear Valued Subscriber,
Thank you for choosing Tattoo to serve your family’s communication
needs!
We are grateful that you have welcomed Tattoo, powered by Globe, into
your home to provide high-speed broadband and reliable landline voice
services.
Globe is using and investing heavily in the latest available technologies
to expand and improve our broadband infrastructure. This enables us to
reach more homes and to meet your ever-growing demands for faster
connections. We are using fiber-optic transmission—the most advanced
broadband technology today—to power up the network that serves
your neighborhoods and buildings. We are also using LTE (Long-Term
Evolution)—the latest wireless broadband technology— to quickly expand
our footprint so that more Filipino homes can start enjoying stable
high-speed broadband.
We also recognize that your home is your family’s haven, and requires
a reliable communication lifeline—your landline. As such, we continue to
deliver and improve our landline services. We have made it available for
FREE in our broadband bundles. And as of this writing, it is still the ONLY
landline that offers FREE and UNLIMITED calls to all Globe landlines and
all Globe and TM mobile phones nationwide.
But more than just superior products and services, our highest goal is
to delight our customers. From the time that you apply for a connection,
up to the time that you become our subscriber, we aim to make you
happy. And we believe that the more you know about your subscription,
the more empowered you are to enjoy it.
In this regard, I am excited to present your very own Tattoo Home
Broadband Handbook. It contains helpful tips about your broadband
service, how to understand your bill, and how to enjoy the great benefits
of the Internet while staying safe online.
Do read on and enjoy! Once again, thank you for choosing Tattoo, and for
welcoming us into your home!
Regards,
Gilbert Simpao
Senior Vice President
Consumer Broadband Business
TAlk to us
As a Tattoo Home Broadband subscriber, you can reach us through any
of the following ways to know more about our products and services:
Online Help and Support (tattoo.globe.com.ph/help)
Find tools for your modem, quick and easy tech tips, and billing and
usage information.
Globe Community (community.globe.com.ph)
Get the answers you need from other Globe/Tattoo users.
Globe Facebook Fan Page (http://facebook.com/globeph)
Be the first to know Tattoo’s latest offers, promos, and events.
@Talk2GLOBE on Twitter (http://twitter.com/talk2globe)
Let our online specialists help you with any Tattoo-related concerns.
Talk2Globe Chat (http://www.globe.com.ph/talk2globe)
Use our web-based chat support service to inquire about products
and services.
Talk2Globe Text Hotline (Text HELP to 1234 free from a Globe
mobile phone)
Get troubleshooting advice and product information through SMS.
Online P@yment (http://www.globe.com.ph/paybill)
Pay your bill online with full security anytime, anywhere.
My Account (accounts.globe.com.ph)
Take control and manage your account from anywhere.
You will also get exclusive discounts, privileges, and freebies. Visit
tattoo.globe.com.ph to claim these perks and be updated with the latest
offers.
Thank you for choosing Tattoo. We look forward to providing you our
brand of quality service.
Live without limits with Tattoo!
modem tutorial

Short for modulator-demodulator, a modem converts,

sends, and receives digital data over telephone lines,
allowing a computer to connect with other devices over
the Internet.

Like any machine, modems can have a few glitches.

These may cause lapses in your connection which
can slow down the pace in a modern home like yours.
Don’t worry! We walk you through some steps to solve
Internet downtime.

Knowing the ins and outs of your modem makes it easier

for you to operate it. Read our quick modem guide to
learn more about its parts.

modem
MECHANICS
 Net fix
modem tutorial

Internet problems? Let us help you bring

back that rocking, high-speed connection

HAVING PROBLEMS?
Check www.speedtest.net to test your
connection

CONNECTED DID NOT CONNECT

Restart your PC Check your modem power light
to confirm that it’s turned on

Check www.speedtest.net
to test your connection MODEM IS MODEM IS
ON OFF
Turn the modem off for Check power button and
DID NOT 30 seconds then turn power cord. Push power
CONNECTED CONNECT it back on to reset it button or attach cord to
modem
Congratulations! Enjoy Sorry, it’s time to ask for
your Internet surfing! help. Please contact our
Talk2Globe specialist
Check www.speedtest.net
to test your connection

DID NOT
CONNECTED CONNECT MODEM
Congratulations! Enjoy Check if the LAN and DOES NOT MODEM
your Internet surfing! phone cables are TURN ON TURNS ON
attached properly to your

MODEM
Please get in touch with Check www.speedtest.net
modem and PC. Plug
our Talk2Globe specialist to test your connection
them in if necessary

Check www.speedtest.net
to test your connection
DID NOT
CONNECTED CONNECT
Congratulations! Enjoy Sorry, it’s time to ask for
your Internet surfing! help. Please contact our
Talk2Globe specialist
CONNECTED
Congratulations! Enjoy
your Internet surfing!
DID NOT
CONNECT
Sorry, it’s time to ask for
help. Please contact our
GUIDE
Talk2Globe specialist
 DSL
MODEM LAN port Power port

GUIDE Power port

Internet

GET TO KNOW YOUR MODEM

Modems can look pretty scary with their
many ports, lights, and buttons. But once
you’re better acquainted with the parts,
you’ll find it easier to operate it—and even
LAN port
troubleshoot Internet problems.

contents
1. DSL
2. WiMax
Power
3. LTE button
ADSL port
4. DSL

WiFi button
WPS Ethernet
Reset DSL

Power port
Line
LAN port Power button
Power port Antenna

Power button

DSL indicator

Internet
WPS indicator

Power indicator WiFi indicator

Ethernet LAN
indicator
 WiMAX
Power port
WiMax indicator

LAN port

DSL Line

Power indicator

LAN indicator

Telephone indicator

Power button Reset button

LAN port Power indicator

indicator
Modem info tag WLAN indicator

WPS indicator
Telephone indicator
USB port

Power port
Network mode
Signal bar
Telephone ports
LAN port

Sim card slot Power port

Telephone port
WPS button
Power button
Reset button LAN port

USB Port External antenna port

WLAN button
LTE
article

In order to protect yourself

from online risks, here are
some tips you can follow while
surfing the web:

Surfing Turn on your PC’s firewall to prevent hackers from

Safe
gaining access to your computer.

Use anti-virus software to protect your PC from

various malware and keep the software updated.
Boost your Internet defense system
Only download software, programs, and apps from
trusted and reputable companies or websites.
The Internet is a great medium for both information-
gathering and entertainment because of the sheer
Set a password for your home WiFi network.
volume of resources that is available at the tip of your
fingers. You can almost say that anything you could
Never give away personal information or passwords
possibly want to read, watch, and listen to is available
to unknown contacts online, be it through email,
online. However, as with any other activity that gives
chat, or website forms.
people access to vast amounts of information, there are
some risks involved in Internet usage. These risks can
When creating passwords, complexity is your best
range from slight annoyances to serious threats to your
friend; create long passwords with combinations
personal information and security. Some of the dangers
of upper- and lowercase letters, numbers, and
you may encounter while online are the following:
symbols.

Malware such as viruses and spyware Change passwords every 3 months.

Programs which contain codes that may cause
your computer to malfunction and compromise Make sure to log out of sites before closing your
the integrity of your data; browser.

Fraud and identity theft
The use of personal information found online
to make fraudulent online transactions or even
create false identities;
Phishing
A common trick used on websites that have
been hacked or are pretending to be legitimate
in order to obtain usernames and passwords.
Never open emails from unknown contacts or
entities. When in doubt, ignore and delete.
Be wary of emails that show special offers or deals
that are too good to be true; they probably are.
As with any other activ
that gives people access ity
vast amounts of inform to
there are some risks invation,
in Internet usage. olved
bill tutorial

The statement of account, or the bill, is a very important

part of your relationship with us. It indicates all the
necessary details about the services you avail from us
in a period of time (usually a month). Think of it as a

billING
monthly tracker of the significant events regarding your
broadband experience.

We like rocking your life and keeping our bond tight, so

we try to avoid all the bill payment woes by giving you

BASICS
information that will come in handy. Flip to learn about
the tips.

Knowing the bill better means having a better

understanding of our relationship. Here we give you our
Bill Guide, which will allow you to get more familiar with
your statement of account.
 ss!
bill Go Paperle
bill tutorial

tips
Pay your Tattoo bills in these
payment Channels:

Online, through globe.com.ph

Globe stores
1
THE BILL BASKETS
Separate your pending bills
from other mails. Dedicate an
envelope or a basket where
you can place your unsettled
bills. Sorting your mail will help
you determine which ones to
GCash prioritize.

2
Express Bill Payment located in Globe
stores (bill payment machine)
Bayad/Payment centers THE BILL ZONE
Autopay through credit card Find an area where you can
ATM payment store and compute your bills
Online banking and expenses. This can be your
Over-the-counter banking bedroom desk or kitchen table.
Phone banking Place in your bill basket along
Mobile banking with a few office supplies, like
a calculator, a stapler, tape,
and some pens. This makes it
easy to grab all you need for bill
payments.
GO PAPERLESS

3
Going paperless doesn’t just help you reduce
paper clutter. It helps you avoid late bills and later
payments. Sign up for electronic billing in three
BILL PAYDAYS
easy steps.
Dedicate at least two days each
month to pay your bills. Try to
Log on to www.globe.com.ph/paperlessreg
make this a habit. Anticipating a
bill payday every month will help

BILL
Enter your Landline Number (for bundled plans) you manage your finances more
or Account Number (for data-only plans), and the efficiently.

4
email address where you want to receive your

GUIDE
bills.

Send a test bill to your email address and click PRIORITY PAPERWORK
SUBMIT. Reduce the number of bills
you receive by cancelling the
subscriptions that you no longer
use. Inactive subscriptions are
just a waste of time and add to
paper clutter.
BILLING
GUIDE
STATEMENT Summary
Previous Bill Charges
This section gives you a quick overview of
the remaining charges from your
PREVIOUS billing statement.
Amount Due from Previous Bill
Know the exact amount brought forward from
your previous billing statement in this section.
Less Payments (Thank You)
This shows the confirmation of payment
received before the cut-off date of your
current billing statement.
Remaining Balance from Previous Bill
This is where the total overdue charges
from your previous billing statement are
indicated.
Current Bill Charges
This section tells you your CURRENT
charges as detailed on the following pages.
Monthly Recurring Fee (MRF)
In here, you will see your fixed monthly plan
charge/s or the recurring charge for the
service plan you signed up for.
Adjustments
This informs you of the exact amount added or
credited (reverse/rebate) to your account’s
current bill charge.
One-Time Charges
This is a summary of one-time
administrative charges made to your
account. Examples of this are telephone
set cost, admin fee, etc.
Usage
Know your total usage for the whole billing
period in this section.
VAT
This line shows the 12% VAT charge on
monthly recurring fees, one-time charges,
local, domestic and other usages, as
required by law.
Total Current Bill
Right down here is the total amount incurred
for your current bill period.
Make sure your bileryling info is always teup yotourdabilteling
u may upda
to ensure bill delivts.glo. Yo
details via accoun be.com.ph.
STATEMENT OF
ACCOUNT
Bill Period
(Example: 10 May 10– 09 Jun 10)
Here, you will see the period
covered by your Globe bill. For
example, your bill cut-off is every
5th of the month. Then your bill
period will be on July 6th to
August 5th.
Account Number
We use this series of numbers as
an identifier for payment purposes.
Remember that you can have
multiple phone numbers under a
single account number.
Previous Balance
In this part of your bill, you will
see the remaining balance from
your previous billing statement,
minus the payments you have
already made.
Current Balance
In this part of your bill, you’ll see
the amount billed for your current
bill period, which should be paid on
or before the indicated due date.
Total Amount Due
This boxed section shows you the
total outstanding balance of your
account. It’s also possible that this
will include any remaining balance
from your previous bill.
Take note of
your billing period
and payment due
date to en joy
uninterrupted
service.
 This sample indicates
the one-time charge
for upgrading to a WiFi
modem.
Here, you will see the adjustments
or credits used to cancel the Unli
Calls to Globe and TM charge from
the MRF section.Any bill rebates
will also come out in this section
This specifies the full MSF you
have to pay for the first full month
of subscription.
This indicates installation charge
to be paid for 3 months.
This item shows the cost incurred
for the Unli Calls to Globe and
TM, which is cancelledout by the
credit above.
• This section shows you
specific details about the NDD,
IDD, and mobile calls you have
made. It includes the Date, Time,
Calling number, and Duration.
This item shows remaining credits
if you paid 1 month advanced
Monthly Service Fee (MSF) before
the installation of your Tattoo
Home Broadband. Your payments
for your bill will also reflect here.
This shows you the pro-rated MSF.
For new subscribers who haven’t
reached a full month within the
billing date, charging follows this
formula:
Monthly No.
FEE
PRO-RATED
MSF = 30 DAYS
x Of
DAYS
Ex. P2000 / 30 days x 23 days = P1533.3
In short, yo
only chargedu byarethe
number of days you’ve
been using Ta
Home Broadbattndooon
This presents the charges for
NDD, IDD, and mobile calls.
your first billing period.
Tattoo landline – Tattoo NDD calls
are free to all subscribers,
while Tattoo landline – Globe/
TM mobile calls are free to
those who avail of the Unli Calls
to Globe and TM landline boost.
 BEATING that nothing is wrong with him, that
it is the cyberbully who is wrong by

THE BULLy
trying to be socially dominant and
article

abusive online. Let him know what

cyberbullying is and how seriously it
affects the victim.
The thought of their
child being bashed and
Protect children from
cyberbullying
On the other hand, if your child
happens to be the cyberbully, step in bullied in cyberspace
From hate pages to extreme humiliation on the digital space,
immediately. Make it clear that it is
never right to abuse, offend, or bash
is a nightmare for
cyberbullying has caused severe stress, depression, and
anxiety among today’s youth.
others, online or otherwise. Stress
out the consequences of his actions.
parents.
While it is more prevalent in the US, cyberbullying has started Show support.
creeping into the online habits of Filipino children and teens at Take cyberbullying seriously, and help
an alarming rate. your child cope with the stress. This is Tattoo offers an exclusive bundle
a very difficult situation for your child; of the McAfee AntiVirus and Family
As the number of Filipino kids on the Internet increases, so he will need your guidance to help him Protection suite, which provides
does the risk of cyberbullying. Eight out of 10 Filipino children get through this. You may also tap protection for kids and the whole
(82%) access the Internet weekly, while more than a third professional help to work with you and family from practically all Internet
(37%) are daily Internet users. Seventy three percent (73%) of your child on this problem. risks.
Filipino teens have online social profiles as of 2010.
FIND BETTER THINGS TO DO ONLINE. McAfee AntiVirus Plus protects
The thought of their children being bashed and bullied in Your child doesn’t have to stay offline. the computer with its anti-virus,
cyberspace is a nightmare for most parents, but it is worse Make your child’s Internet experience anti-spyware, anti-malware, anti-bot,
for the children being cyberbullied; they could suffer from positive by finding better online real-time safeguards, two-way firewall,
extreme depression, which could lead to fatal consequences, communities or visiting websites with and digital data shredder.
as reported in recent newspaper accounts. affirmative content. Protecting your
child against Internet threats does not McAfee Family Protection
mean never exploring cyberspace ever keeps kids safe from harmful or
Here are some ways to protect your child again. Remind him that with proper offensive online content by blocking
from being cyberbullied: guidance, the Internet can still be his inappropriate websites.
tool for learning and discovery.
Pay Attention to the red flags. way, you’ll be able to see what your
Surf Safe combines both McAfee
Kids who are cyberbullied send child is posting in cyberspace, and the Take action. AntiVirus and McAfee Family
behavioral signals that they need responses that he or she is getting. Parents who seriously want to protect Protection suite to keep the family’s
help, and parents should watch out Without being intrusive, make sure their children from cyberbullying and online experience safe and rewarding.
for these signals. If your child gets to observe your child’s social network other Internet threats but do not A filtering tool sorts up and blocks
mood swings, is constantly angry, activities. want to deprive them of the joy of sites deemed inappropriate for kids,
or distances himself from his family learning and exploration will find an and it can also regulate the time
and friends, it may not just be part Have a one-on-one talk with your ally in Tattoo. Tattoo Home Broadband
of growing up; such behavior could child. provides not just the best value-
actually be a cry for help. If parents If your child mentions having trouble for-money offers but also exclusive Avail of McAfee Surf Safe and other
notice these red flags, they could with people online, like being add-ons, including the Surf Safe suite, useful add-ons by checking out
resolve the problem before it gets any threatened, insulted, or otherwise which provides protection for the kids <http://tattoo.globe.com.ph/addons>
bigger. subjected to inappropriate behavior, from exposure to adult sites, offensive
sit him down for a serious one-on-one music and videos, social networking
JOIN THE CLUB. discussion. Listen carefully to what risks, and strangers.
If your child is active in the social he has to say, and try to find out how
network scene, you should be too. he feels and what exactly disturbs
Create your own Facebook account him. Assure him that you are always
if you still don’t have one, and make there to support him in whatever he is
sure to add your child as family. That going through. Make him understand
 ?
FREQUENTLY ASKED QUESTIONS
FAQs
NDD/IDD LOCK
To LOCK the NDD AND/or IDD
feature:
1. Press #570.
2. Press 2, if you want to lock
both your NDD and IDD
services, or 3 if you want to
lock your IDD service only.
3. Type your 4-digit PIN number
followed by the # sign.
Example:#57021234#ifyouwanttolockyour
NDD and IDD or #57031234# if you want to
lock your IDD service only.
To UNLOCK the NDD and/or
IDD feature:
1. Press #571.
2. Press 2, if you want to unlock
both your NDD and IDD
services, or 3 if you want to
unlock your IDD service only.
3. Type your 4-digit PIN number
followed by the # sign.
Example: #57121234# if you want to unlock
you NDD and IDD or #57131234# if you want
to unlock your IDD service only.
To CHANGE phone lock PIN:
1. Press #575 followed by your
old or default PIN (default pin
code is 1234).
2. Press * followed by your new
PIN.
3. Then press * and your new
PIN again followed by the #
sign to confirm.
Example: #5751234*2859*2859#.
CALL WAITING
To SUBSCRIBE to the call
waiting feature:
1. Call Talk2Globe Hotline at
(02) 730 1000.
Note: Activationofsubscriptionis
within 24 hours.
2. After 24 hours, activate the
call waiting feature on your
To ACTIVATE the call waiting
feature on your unit:
1. Press #430#.
2. Listen for the announcement
advising successful activation of
the service.
3 - WAY CALLING 3. Hang up.
To ADD another person To DEACTIVATE without
during a call: cancelling subscription:
1. Press the plunger or flash 1. Press #431#.
button. 2. Listen for the announcement
2. Wait for the dial tone. advising successful deactivation
3. Dial new number (third party). of the service.
4. When third party answers, 3. Hang up.
press the plunger or flash
button followed by 3. To DEACTIVATE and CANCEL
subscription:
Note: For faster connection, press the # sign
after dialing the last digit of the telephone Call Talk2Globe Hotline at
number being called. (02) 730 1000.
CALL FORWARDING/ To ANSWER incoming calls
CALL DIVERT while engaged in ANOTHER
CALL:
To FORWARD/DIVERT While in a call, you will be notified
incoming calls to another of an incoming call by a tone on the
number: receiver.
1. Press #210.
2. Dial the telephone number 1. To answer the incoming call,
you want the call forwarded press the plunger or flash
to. button, and then press 2.
3. Then press the # sign to Note:Thesecondcallerisconnected
confirm. while the first caller is put on hold.
2. To return to the first caller
Example: #2107477864#.
and put the second caller on
To CANCEL request: hold, press the plunger or
Press #211#. flash button then press 2.
3. To return to the first caller
and end second call, press
the plunger or flash button
then press 1.