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  • APOTEK

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    6 views15 pages

    APOTEK

    Uploaded by

    Raty Nini Bisa

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 15

    KEHANDALAN PELAYANAN / REABILITY

    INDIKATOR Nilai
    NO
    U1 U2 U3 Jumlah
    1 3 3 4 10
    2 3 4 4 11
    3 3 3 4 10
    4 3 4 4 11
    5 3 4 4 11
    6 4 2 3 9
    7 4 3 3 10
    8 4 4 4 12
    9 4 4 5 13
    10 4 4 4 12
    11 4 2 3 9
    12 4 4 2 10
    13 3 2 3 8
    14 4 4 2 10
    15 4 4 4 12
    16 3 4 3 10
    17 4 1 3 8
    18 3 1 3 7
    19 3 4 4 11
    20 3 4 4 11

    JUMLA
    H NILAI 70 65 70 205
    PER
    UNSUR
    NRR=
    PER
    UNSUR
    =JUML
    AH
    NILAI
    PER
    UNSUR 3.50 3.25 3.50
    /
    JUMLA
    H
    KUESIO
    NER
    YANG
    TERISI

    NRR
    TERTIM
    BANG /
    UNSUR 1.16 1.07 1.16
    = NRR
    PER
    UNSUR
    X 0.33

    IKM
    ABILITY

    Nilai
    %
    20
    22
    20
    22
    22
    18
    20
    24
    26
    24
    18
    20
    16
    20
    24
    20
    16
    14
    22
    22

    0.33
    0.33

    20

    3.38

    25
    84.56 BAIK
    KESIGAPAN PELAYANAN / RESPONSIVNESS

    INDIKATOR Nilai
    NO
    U1 U2 Jumlah %
    1 3 4 7 14
    2 4 4 8 16
    3 3 4 7 14
    4 3 4 7 14
    5 4 3 7 14
    6 4 3 7 14
    7 4 4 8 16
    8 3 4 7 14
    9 4 4 8 16
    10 4 4 8 16
    11 3 3 6 12
    12 4 4 8 16
    13 4 3 7 14
    14 3 4 7 14
    15 4 3 7 14
    16 4 4 8 16
    17 3 2 5 10
    18 4 3 7 14
    19 3 4 7 14
    20 3 4 7 14

    JUMLA
    H NILAI 71 72 143
    PER
    UNSUR

    0.50
    NRR=
    PER
    UNSUR
    =JUML 0.50
    AH
    NILAI
    PER
    UNSUR 3.55 3.60
    /
    JUMLA
    H
    KUESIO
    NER
    YANG
    TERISI

    20

    NRR
    TERTIM
    BANG /
    UNSUR 1.78 1.80 3.58
    = NRR
    PER
    UNSUR
    X 0.33

    25
    IKM 89.38 SANGAT BAIK
    SANGAT BAIK
    JAMINAN PELAYANAN / ASSURANCE

    INDIKATOR Nilai
    NO
    U1 U2 Jumlah %
    1 4 4 8 16
    2 4 3 7 14
    3 3 4 7 14
    4 3 4 7 14
    5 3 3 6 12
    6 3 3 6 12
    7 3 4 7 14
    8 3 4 7 14
    9 4 3 7 14
    10 3 3 6 12
    11 3 3 6 12
    12 3 3 6 12
    13 3 3 6 12
    14 4 4 8 16
    15 3 3 6 12
    16 3 3 6 12
    17 3 3 6 12
    18 4 3 7 14
    19 4 3 7 14
    20 4 4 8 16

    JUMLA
    H NILAI 67 67 134
    PER
    UNSUR

    0.50
    NRR=
    PER
    UNSUR
    =JUML 0.50
    AH
    NILAI
    PER
    UNSUR 3.35 3.35
    /
    JUMLA
    H
    KUESIO
    NER
    YANG
    TERISI

    20

    NRR
    TERTIM
    BANG /
    UNSUR 1.68 1.68 3.35
    = NRR
    PER
    UNSUR
    X 0.33

    25
    IKM 83.75 BAIK
    EMPATI PELAYANAN / EMPATHY

    INDIKATOR Nilai
    NO
    U1 U2 Jumlah %
    1 4 3 7 14
    2 4 3 7 14
    3 4 3 7 14
    4 4 3 7 14
    5 3 4 7 14
    6 4 2 6 12
    7 4 4 8 16
    8 3 4 7 14
    9 4 2 6 12
    10 3 2 5 10
    11 3 4 7 14
    12 3 4 7 14
    13 3 4 7 14
    14 3 3 6 12
    15 4 3 7 14
    16 3 3 6 12
    17 3 3 6 12
    18 3 3 6 12
    19 3 4 7 14
    20 4 4 8 16

    JUMLA
    H NILAI 69 65 134
    PER
    UNSUR

    0.50
    NRR=
    PER
    UNSUR
    =JUML 0.50
    AH
    NILAI
    PER
    UNSUR 3.45 3.25
    /
    JUMLA
    H
    KUESIO
    NER
    YANG
    TERISI

    20

    NRR
    TERTIM
    BANG /
    UNSUR 1.73 1.63 3.35
    = NRR
    PER
    UNSUR
    X 0.33

    25
    IKM 83.75 BAIK
    PENAMPILAN PELAYANAN / TANGIBLE

    INDIKATOR Nilai
    NO
    U1 U2 U3 U4 Jumlah %
    1 5 3 3 3 14 28
    2 4 4 3 4 15 30
    3 4 4 3 3 14 28
    4 4 3 3 4 14 28
    5 5 4 3 5 17 34
    6 4 1 3 4 12 24
    7 4 4 2 3 13 26
    8 4 3 5 4 16 32
    9 4 4 4 4 16 32
    10 3 4 3 4 14 28
    11 3 3 4 3 13 26
    12 3 3 4 3 13 26
    13 3 3 3 2 11 22
    14 3 4 4 5 16 32
    15 3 4 2 4 13 26
    16 4 3 3 4 14 28
    17 3 2 3 3 11 22
    18 4 1 4 4 13 26
    19 4 4 4 3 15 30
    20 3 4 4 3 14 28

    JUMLA
    H NILAI 74 65 67 72 278
    PER
    UNSUR

    0.25
    NRR=
    PER
    UNSUR
    =JUML
    AH 0.25
    NILAI
    PER
    UNSUR 3.70 3.25 3.35 3.60
    /
    JUMLA
    H
    KUESIO
    NER
    YANG
    TERISI

    20

    NRR
    TERTIM
    BANG /
    UNSUR 0.93 0.81 0.84 0.90 3.48
    = NRR
    PER
    UNSUR
    X 0.33
    25
    IKM 86.88 BAIK
    ACCESIBILITY / KEMUDAHAN

    INDIKATOR Nilai
    NO
    U1 U2 Jumlah %
    1 3 4 7 14
    2 3 4 7 14
    3 3 4 7 14
    4 3 4 7 14
    5 3 3 6 12
    6 3 2 5 10
    7 3 4 7 14
    8 4 4 8 16
    9 4 3 7 14
    10 4 3 7 14
    11 4 3 7 14
    12 4 3 7 14
    13 4 3 7 14
    14 4 4 8 16
    15 3 4 7 14
    16 3 4 7 14
    17 3 5 8 16
    18 4 2 6 12
    19 3 4 7 14
    20 4 4 8 16
    JUMLAH
    NILAI PER 69 71 140
    UNSUR

    NRR= PER
    UNSUR=JUM 0.50
    LAH NILAI
    PER UNSUR / 3.45 3.55
    JUMLAH
    KUESIONER
    YANG TERISI

    20
    NRR
    TERTIMBANG
    / UNSUR = 1.73 1.78 3.50
    NRR PER
    UNSUR X
    0.33
    25
    IKM 87.50 BAIK

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