Harman After Sales Support — Life Style Products > ne Brightstar: Brightstar Telecommunications India Limited “as ‘Annexure-1 WARRANTY POLICY - CONSUMER AUDIO Limited Warranty 1 This warranty policy is applicable only in India for Harman consumer audio Products purchased through authorised Harman Dealers or Distributors in India. Provided, the products are duly presented for warranty service within the Warranty Period and are not otherwise excluded from warranty coverage pursuant to this policy ("Covered Product”). Warranty is non-transferable and is extendad only to the original end-use purchaser or the person receiving the Covered Product as a gift from the original Purchaser (“Purchaser”), and shall not be extended to any other person or transferee. Harman does not provide international warranty on its products. If any product purchased outside India requires support, the Purchaser can directly contact authorised Harman service center. All costs of repair, service or replacement, and all shipping or transportation charges must be borne by the Purchaser. The limited warranty as mentioned in the warranty card provided to you along with the product and this warranty policy will only be applicable. No other representations, oral or in writing, is valid. This limited warranty shall be valid for a period of One (1) year from the Date of Purchase. The Warranty Period commences from the date of original purchase of the Covered Product as set forth in the original invoice or bill of sale (*Date of Purchase”). ‘Any person presenting a warranty claim must present a copy of the invoice or bill of sale from an authorised Harman Dealer, the Purchaser must also be prepared to present the original of such invoice or bill of sale if required. Subject to the terms and conditions of this warranty, Harman shall, repair or replace any defective parts of a Covered Product free of charge within a reasonable period of time; provided, however, that Harman shall have no liability for any delay in the processing, repair or delivery of any products presented for warranty service. Harman does not provide any refund for warranty claims, under any circumstances. For any warranty claims involving a Covered Product model that has become obsolete, discontinued or otherwise unavailable, Harman reserves the right to replace that Covered Product with an equivalent product mode! or higher value product. The cost of such higher value product shall be lesser of Purchase price / Maximum Retail Price. Warranty Services 1 Only authorised Harman service centers can perform warranty service or otherwise handle warranty claims. The list of authorised Harman service center is available in the annexure enclosed. For warranty service on any Covered Product, you must first log your complaints by calling toll free number. For the purpose of processing your warranty claim, we may ask you to provide the following information in writing: Your name and address Telephone, fax or e-mail Model Name and serial number Name of your authorised Harman Dealer from whom you purchased the Covered Producta! % rT 4 Brightstar’ Brightstar Telecommunications India Limited Harman After Sales Support — Life Style Products Description of the problem Your configuration (other connected devices, etc) Copy of invoice or bill of sale Any other information Harman that in our opinion is reasonably required Upon verification of the above details, we may direct you to an authorised service center, or ask you in writing to ship or send your Covered Product for repair. DO NOT SHIP YOUR PRODUCT WITHOUT SPECIFIC WRITTEN INSTRUCTION FROM HARMAN. Along with the product, please provide a copy of the invoice or bill of sale from the authorised Harman Dealer, otherwise your warrant claim will not be considered. Harman reserves the right to demand for the original invoice or bill of sale at any time. You will be billed for any repair work or Inspection performed on any claim not covered by this warranty. We recommend Purchasers to securely pack the product in a box, preferably the original one that came with the product, using bubble wrap, foam or packing peanuts. Purchaser should return the faulty item complete with accessories. Neither the authorised service center nor Harman is liable for any damage or loss that may occur during shipping or transportation, regardless of whether or not Harman or any authorised service center arranges or pays for such shipping or transportation. Purchaser arranging for shipping must select a reputable shipping company and shipping method that allows tracking of shipments. It will be the responsibility of the Purchaser to ensure the product has reached authorised Harman service center and a receipt or written acknowledgement bearing service request number is issued to the Purchaser. 3. The expenses for repairing or replacing parts or products in accordance with the terms of this warranty will be borne by Harman or the applicable authorised Harman service center. Unless Harman specifically undertakes in writing, all the expenses incurred in installation or removal of the product or shipping costs of products will be borne by the Purchaser. 4. The product will be delivered only against submission of original receipt or written acknowledgement provided by service center and on demand Purchaser must provide any Government approved Identity Proof. Service center has the right to refuse delivery if the receipt or written acknowledgement is lost or misplaced. To collect the product, Purchaser may have to execute an indemnity bond to the satisfaction of Service center to prove the lawful ownership of the product. 5. Any warranty service or replacement of parts will not extended the warranty period. Dead on Arrival In case a Covered Product completely ceases to operate at power-up within Three (3) days from the Date of Purchase, it will be considered as Dead On Arrival ("DOA"). For any DOA claim, the Purchaser must contact Harman within Ten (10) days of finding that the product is DOA and provide a copy of the invoice or bill of sale from an authorised Harman Dealer. Within reasonable time, Harman will replace such DOA product with same or equivalent product model. The cost of such higher value product shall be lesser of Purchase price / Maximum Retail Price. Harman reserves the right to reject any DOA claims if the following conditions are not met: 1. Serial number mentioned on the Covered Product must strictly match with the Serial Number on the invoice or bill of sale and on the packing box. 2. The Covered Product must not be tampered or have any signs of tampering or unauthorised repair> ne Brightstar: Brightstar Telecommunications India Limited “as Harman After Sales Support — Life Style Products 3. The Covered Product must not bear any scratch marks or indications of having been used It should not be physically damaged or water logged upon inspection. Label on the Covered Product should not be Tampered / Removed / Defaced. ‘The Covered Product must be returned along with its packing box, product, user manual, accessories etc. Warranty Exclusions ‘The Warranty here under does not cover the following: 1. Any wartanty claim not supported by an original invoice or bill of sale from an authorised Harman Dealer. 2. Damage caused by any physical damage, breakage, mishandling, misuse, abuse, accident, act of god, calamity, non-observance of instructions of usage prescribed by Harman or otherwise stated in the applicable owner’s manual or user guide, or any other event not attributable to a defect in material or workmanship applied to the Covered Product. 3. Cosmetic damage, tampering, damage to or deterioration of any accessory or decorative surface, as determined by Harman. 4, Damage or loss to or of the product while being shipped or transported to or from Harman or any authorised service center. Any such shipping related claims must be brought up with the carrier 5. Deterioration of component parts, the nature of which is to become worn or depleted with use, such as batteries, buttons, headphone ear pads/cushion, connectors etc. 6. External accessories or third party products that are used in or with the Covered Product. 7. Damage caused to the product due to improper installation, electrical current fluctuations, connecting the product to equipment not approved by Harman, conditions that do not conform to the operating conditions recommended by Harman, deficiency in the product performance due to signal reception, and/or interference /noise caused by improper grounding, 8. Warranty Is invalid if the factory-applied serial number has been altered or removed from the product. 9. Any adaption, modification, customization or adjustments are made to the product. 10. Products that have been, or have attempted to have been, repaired by anyone other than Harman or an authorised service center. Any such unauthorised repair will void the warranty and is performed at Purchaser's sole risk. Purchaser Responsibilities 1. Please read the Owner's Manual / user guide / quick start guide completely. The information provided in this manual covers installation, operation, safety precautions and routine maintenance wherever applicable. 2. Purchaser has to maintain the original invoice or bill of sale to avail warranty services, otherwise the product will be repaired as out of warranty and the service will be charged to the Purchaser. 3. Ibis Purchaser's responsibility to backup presets and any other software or data specific to the application or product. It is likely that the product shall be reset to factory defaults in the course of service or repair, and Harman, without prejudice to any other limitation of liability under this policy, will not be responsible for any damage to or loss of any programs, data, software or other information stored on any media or any part of the product serviced hereunder, or damage or loss arising from the product not being available for use before or during or after the period of service provided, or any indirect or consequential damages resulting therefrom.a! % rT “Bri - _ Brightstar Telecommunications India Limited < Brightstar Harman After Sales Support — Life Style Products Out of Warranty Services ‘The following apply to out of warranty or non-Covered Products 1. For any repair or service work outside the Warranty Period or involving any non Covered Product contact authorised Harman service center directly. All costs of repair, service or replacement, and all shipping or transportation charges and insurance will be borne by the Purchaser. 2. Repair and service fees will be applicable for the cost of inspection or diagnosis of the product, even if no actual repair is performed. 3. After the complete diagnosis, an indicative cost estimate for the repair shall be forwarded to the Purchaser for approval. Product shall be repaired only after approval of estimate by the Purchaser. The cost estimate given at the time of acceptance of the product for repair are provisional and may vary at the time of repair. If the final expected charges are more than initial estimate, Purchaser will be intimated for approval of revised estimation over phone or in writing. In the event if final estimation is not approved by the Purchaser, product will be returned immediately without repair in “as is” condition, In such cases, service fee for inspection or diagnosis of the product will be collected from the Purchaser. 4, Product shall be dispatched to Purchaser after receipt of complete payment. Return shipping charges (if any) shall also be borne by the Purchaser. 5. Spare Parts Price: The current price of spare parts used in a repairable item shall be charged to Purchaser, plus any applicable taxes. All repairs are subject to availability of spare parts. ‘Some components may need to be ordered from overseas and transit time of such spares will be considered accordingly. 6. Service Fee: Service centers shall impose service fee for each & every item repaired. GST & ‘ther applicable charges shall be levied as per applicable regulation. 7. Any product beyond repairable condition (as determined by the applicable authorised Harman service center) shall be returned back to the Purchaser. Harman will put its best effort to resolve the complaint by procuring the required spare parts on priority. Harman's determination of the Purchaser's service complaints and the closure thereof shall be final and binding upon Purchaser. Force Majeure Harman or service center shall not be responsible for any delay on performance, on delivery of the products due to contingencies arising from any force majeure event beyond the control of Harman or the service center which makes it impossible or impractical for the service center to perform, supply, service or deliver the product to the Purchaser. Limitation of Liability HARMAN DISCLAIMS WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. HARMAN'S MAXIMUM LIABILITY UNDER ANY CIRCUMSTANCES IS LIMITED ONLY TO REPAIR OR REPLACEMENT (AT HARMAN’S OPTION) OF ANY DEFECTIVE PRODUCT. Warranty on Repairs (Out of warranty) Harman provides sixty (60) days warranty on replacement parts installed by authorised Harman service centers, commencing from the date of dispatch of such repaired product from the authorised Harman service center.ay “aS 5 | Brightstar Telecommunications India Limited Brightstar’ simon atter Sales Support Lite Style Products Governing Law and Arbitration This warranty shall be governed by and construed in accordance with the laws of India and the Courts of Bengaluru, India shall have exclusive jurisdiction. Any dispute arising out of any claim for warranty or repair services shall be referred to a sole arbitrator appointed by Harman. Such arbitration proceedings shall be conducted in English, at Bengaluru, and as per the provisions of Arbitration & Conciliation Act 1996, The award by the sole arbitrator shall be final & binding upon the parties. Each party shall bear their respective expenses of arbitration.