PIC ROH REGION UPDATE

Trouble Ticket Description Start End

8300285947 LL Chemical Titan Setiabu2019-09-09 09:10:05 2019-09-09 09:20:02
8300285946 MPLS BESS Backhaul Sunt2019-09-09 09:18:56
8300285944 LL Terminal Petikemas Su 2019-09-09 08:50:17 2019-09-09 09:02:42
8300285942 LL H3I Makassar <> Pare 2019-09-09 07:53:02 2019-09-09 08:37:17
8300285918 Core DWDM MTI Section 2S019-09-08 17:45:52 2019-09-09 01:10:11
8300285911 LL INDOSAT LAMPUNG <>2019-09-08 15:19:37 2019-09-09 05:55:16
8300285904 LL INDOSAT LAMPUNG<> 2019-09-08 13:28:47 2019-09-09 00:26:12
8300285898 MPLS Bintang Komunikasi2019-09-08 11:25:47 2019-09-09 06:33:18
8300285831 VOIP Bank Commonwealth 2019-09-06 15:52:30 2019-09-09 09:15:47
8300285808 VOIP PT Dalnet Jakarta Ca2019-09-06 11:29:57 2019-09-06 13:07:19
8300285801 2 Core DWDM MTI Sectio2019-09-06 10:12:32 2019-09-07 08:36:43
8300285760 VOIP Bank Mandiri Plaza 2019-09-05 14:21:20 2019-09-05 19:55:39
8300285759 VOIP Bank Mandiri Jakar 2019-09-05 14:14:43 2019-09-06 01:54:39
8300285742 VOIP Dalnet Jakarta Call 2019-09-05 11:37:02 2019-09-06 09:47:10
8300285694 VOIP PT Home Credit Indo2019-09-04 18:33:42 2019-09-06 16:26:36
8300285176 LL Badan Narkotika Nasio2019-08-28 11:37:25 2019-08-29 03:11:39
 Malfunction Start Malfunction End Status Parking
2019-09-09 08:45:00 Resolve Partial by Partner
2019-09-09 09:03:00 Resolve Partial by Partner
2019-09-09 08:35:00 Resolve Partial by Partner
2019-09-09 07:43:00 Resolve Partial by Partner
2019-09-08 17:34:00 Resolve Partial by Partner
2019-09-08 14:57:00 Resolve Partial by Partner
2019-09-08 13:25:00 Resolve Partial by Partner
2019-09-08 10:30:00 Resolve Partial by Partner
2019-09-06 15:46:00 Resolve Partial by Partner
2019-09-06 11:28:00 Resolve Partial by Partner
2019-09-06 10:11:00 Resolve Partial by Partner
2019-09-05 14:20:00 Resolve Partial by Partner
2019-09-05 14:13:00 Resolve Partial by Partner
2019-09-05 11:31:00 Resolve Partial by Partner
2019-09-04 16:09:00 Resolve Partial by Partner
2019-08-28 11:34:00 Resolve Partial by Partner
Total Parking Suspend Total Suspend Related TT/iSMT
00:00:00 00:00:00
00:00:00 00:00:00
00:00:00 00:00:00
00:00:00 00:00:00
00:00:00 2019-09-08 17:49:24 - 20 05:53:07
00:00:00 00:00:00 IM.20190907.31613
00:00:00 00:00:00 IM.20190907.31613
00:00:00 2019-09-08 11:46:35 - 20 16:51:00
00:00:00 2019-09-06 16:14:48 - 20 63:15:02
00:00:00 00:00:00
00:00:00 2019-09-06 10:16:48 - 20 14:43:18
00:00:00 2019-09-05 15:03:35 - 20 01:22:06
00:00:00 2019-09-05 15:14:01 - 20 10:06:51
00:00:00 2019-09-05 12:20:16 - 20 02:51:06
00:00:00 2019-09-04 19:36:27 - 20 15:28:50
00:00:00 2019-08-28 11:47:34 - 20 13:10:02
MTTR All MTTR PT. HS MTTR Customer Root Cause
00:09:57 00:09:57 0
00:00:00 0
00:12:25 00:12:25 0
00:44:15 00:44:15 0
07:24:19 01:31:12 0
14:35:39 14:35:39 0
10:57:25 10:57:25 0
19:07:31 02:16:31 0
65:23:17 02:08:15 55.88
01:37:22 01:37:22 0
22:24:11 07:40:53 0
05:34:19 04:12:13 0
11:39:56 01:33:05 0
22:10:08 19:19:02 0
45:52:54 30:24:04 0
15:34:14 02:24:12 0
RFO Link ID Site ID Region
004C55L1 Jabo I
007C645L7 JABO
004C1309L1 East
004C857L91 North
004C159L222 Jabo I
004C39L30 West Southern
004C39L58 West Northern
007C681L3 North
005C250L4 Jabo I
005C1358L1 Jabo I
004C159L222 West Southern
005C20L24 Jabo I
005C20L14 Jabo I
005C1358L1 Jabo I
005C1384L1 North
004C1008L12 Jabo I
Week SLA PT. HS SLA Meet
37 4H Meet
37 2H Meet
37 4H Meet
37 4H Meet
37 4H Meet
37 4H Not Meet
37 4H Not Meet
37 4H Meet
37 2H Not Meet
37 2H Meet
37 4H Not Meet
36 2H Not Meet
36 2H Meet
36 2H Not Meet
36 2H Not Meet
35 4H Meet