Imran: Welcome to Telstra. My name is Imran. how may I assist you today?

Customer : Imran my phone seems to be dead. It's not working since last night.
Imran: I know how difficult it is when your phone isn't working. Please don't worry
we are here to help you out.
Customer: ok
Imran: Please tell me your full name followed by your home Phone Number ?
Customer: John smith 87332323
Imran: Thank you for the information. Please take a minute while i retrieve the
information.
Customer: Sure
Imran: John, Please tell me are you near to your phone?
Customer: yeah! i am.
Imran: Is it wired or wireless?
Customer: Wired
Imran: Could you please check whether the phone cable is properly connected or not?
Customer: Yes, it is.
Imran: Most of the time, there may be chances of loose connection, please unplug
the cable, wait for 10 seconds and plug it back.
customer: Ok
Imran: Thank you for your efforts.
Customer: Pleasure
Imran: I request you to dial up a number and try to make a call.
Customer: Ohh yes, I'm able to see phone now.
Thank you imran.
Imran: That's great ! Is there anything else that i may help you today?
Customer: No, you were quite helpful.
Imran: Your most welcome. It was pleasure assiting you .
Thank you for choosing Telstra, have a great day ahead John.
Customer : you too.