Professional Documents
Culture Documents
5) Never tell a guest that you are tired, working long hours or want go home.
9) Listen to guest complaints / requests carefully if required pen down the details but never contradict or
interrupt.
10) Never discriminate against any people, regardless of nationality, race, religion, color, sex or
appearance, Give equal treatment for all.
17) Do report incidents on Log book or to superiors this will help to do any service recovery if needed.