Professional Documents
Culture Documents
https://books.google.co.uk/books?hl=pt-
BR&lr=&id=uuzyAF6E3nAC&oi=fnd&pg=PP1&dq=conversation+management+Krogh&ots=Gfs0
yBs8ce&sig=YkSGNNexeisVeGLe7WMJg0PrcoU#v=onepage&q=conversation%20management
%20Krogh&f=false