yd) ORICA customer Satisfaction Survey Customerste: Eee Postion/Dept: yee Nemeth amen DERUIEAR] Ose: Hel .308 1. How ou te te slaty prema of ras padi ad sane ih pas 9 mon? 2. ow es youre Ore commotion etctenee (ag ect contacting yu hart ‘Sue nde pa mone? 3 Hondo pre! pe doy inSson ire OFOT) perma he pst 4 Hd yauete a ey yest Oc mie pat res mapa 5 Haw your'e ipa (ag; proeg tn ons sup ad string bat ‘sie nth pos 3 men? Hongo ounte Orbe rt uty pms xsi nd aces) pa 9 7. ew do out to over cso saves roe by Ore parce! pat ron? Hew do youre peroranc oft o te Once Operator persanal inh pa 3 mon? 2 Herd youre our atic ee th Ore th ps 9a? 1 bo yeu Pee ay eupgesons on hw ve can fatigues? i nae WA Soe ap Expectation Accolia vey 20d ess wi sgeston haeBQ ORICA. customer satisfaction survey ‘mere [EES renin: aT] ee Sak Am Oe Mov 37a 1. How ou tee sty promarc of Ove posits ard sriess ne pet Smuts? 2. How co youre Oro’ communication actin fg. rosea cotati ou ae ae fees nb pst 3 mote? 2. Howe ne Osa pnt gs oreeenn tan de CFO) aman nh past How co you rte busi tatty rite by Orin be pest 3 mnt espacio Dowtometongesb yourequrmeri? 5 How co youre Ora’ ncn apo fa. pov tine aca sip an shat best ‘acters? How co youre Ori’ poet qual promancs (ok psi and scesaes) nth pas 3 7. Howey tee vera cuter sri pried by Oe panna ep! 3 eth? Howe yurate We partnsnce a bon se Oe partons panna a tera! mente? 2 How co yout your sual enttecton lth Ora nh pas9 mothe? 10. Do yeu hve an sugesionon how ne cn fir noo our soo? Dey, MUD BLAat BEPT naw or SerousGap Expectton Acetate vy 6208 ‘ase ws eggs aeORICA canoe stsecton survey Ontmerte: LES ete (ESOP Names FE BRAMAN] ate CUS 1 Hew eu te sly paremance of Ore pret an ences pst metho? 2 How oyu re Orcs sommumison efetinen (og precli}ycoking o Wre re ‘teenie pet mona? How oyu rete O's prodcupey or aliansv-ttcotne (DIFOT) paromares Ine pst 4 ow oyu ro tk spy fay prkedb Orcin tw past ont. rsponingto ‘arta charge In Yor eran [5 How oyu rt O's swat ea, prog tecnica spp and sharing best ‘rsde) ine pas Sane {How doyou re rors promance (bakopoehee snd aceeery nba pet 2 7. odo youre be rl utara secs rote by neopersoelinib ast manthe? Hoo youre Be partes te on Oe Opt psc ine pas moth? 2. eo you ree youre stitacton el th Ones nth pat 3 mane? 10. Dey hove ay cugeston en how ws can frre ow serio? Very Good ‘ease i gation ae2D ORICA, Customer Satisfaction Survey Curtomer Mameteh ‘ALLAN GRAB] © Date: 4 [io fooiq 0 ates [~ COE Poston/oen: palo [pe owe ote ato paromarc of Ore ost and sence ne pt 3 mots? ow co ate One's cannon efectroness (eg, proact contact yo if tare 8 ‘Seas nde pea’ mona? ow co outa Crs proc soy or en-us (DIFOT),paoance inept Sint? ow orate tb sly Sy roid by On past 3 mas (esa fo ‘Storiamatongesn yoorequrment)? ow do yo ate Ons nes soot fag. prog day ec spr an tring bet ‘panna the po am? ‘ow youre Oro’ prec quay parmonce (kexts ae acossre) nth past 3 ‘oc you ate ove ese sane proved by epson be se 3 arte? ‘ao yout epeemance tons es Operon parsona tte past 3 mnths? ‘oo yout your mal sltcton vl th Oa tt ment? yoo vw ay supose on am we anther ino ou so? er inure orWA SeroveGap Expecalon Acepale vy Good "ase we gosto areBR ORICA customer Satisfaction Survey Onmersie: (Zee power: | Hage uF amet: wieTon L OMAt Om Det, dt, 414 1 aco yous say partmsnos of One's proses ad saves past 3 mans? 2. Howe you ta Ore commision tecthonss fag. poscvaly covtactn you fare ae (ues ne pas mone? 2 Homa reait orderyn na DFOTy ans be pat 4. Ho eo yu mtn uh uy tty ot by Ore Inte ps3 mane. eapodng o ‘Sertiom fonges hyoorequraners)? {ow oyun Ora’ nhc enppat fprog te et sipped shan best ‘acento 3 mat? How youre res ped! quay peace (ek aps and acesare| the past 3 mon 7 How eo yuo ove stars pasa by Ore parson eat 3 non? | How youre promanesofte o ateOree Opens perce! n he pas 3 martha? Heo youre your eur ealtaton os! wth este pet 3 maths? 10. Do youtevesy ugpeston cr Dow woes tering car aie? nai oh SerousGan_Expeinon Acarabe eos very Good ‘Peas wi pesto areBR) ORICA. Customer Satisfaction Survey ‘Gxtome ste: (—aar poston be: Fa Nemes: Hnie B Linge) a ene 1. Howse you ate este porbmance of Orc’ procs nd secs nh pxs 3 moths? 2 How co youre Ores communeston tctanes (9. practi covscng youl bar are ‘ues nto pest noe? 2 How youre Or proc! up, adler. tine (DIFOT,paromanc ine est Sine? 4 How youre bk supe fay rose Ores te pst 3 meas responding o ‘orem ohana jeer? How do yuo Ora’ tec ip (proving tna feo supa and shag at rea nthe pa Smee? 4 fnga youre Orr ret qa orman @ukexaresan case) De pas 7 Hew you tet cvrexstaer sre proves by Oa parson fe pst 3 monte? 8 Howto you mite potomare ote on te Ore Operas parca! nh past 3 moh? How do yout yur xa eattacton eve wth Ores the pas Sore? 10. oyu Ree ary suggston on bow wo cs thar improv ca aoe? nau WA Satous ap expeten ‘Aecapttie 00s Yor Good ‘Peas wi ean ereBJ ORICA customer Satisfaction survey Name(s Comtomersite: [coe Postion/Dept: ante suck ARNULFO Lowead — Date drei 63,010 ow do out testy paemanc of Ors rts ard secs ne pot 3 maths? ow do ay te Oe’ canmunostoneetsess (e.g. prosctveyconsctn ou hee ae (ass nd pat smn? sod ya mln pti eh order ink nine DEON? prema pe wd ot tb panty reid by Oe Ie pas 3 meta essa to ‘Sorter eges yoorequrene)? ow do ote One's tees spot ag. rg ay eta snr and rig best ‘tonne pol 3 man? ow co you ate Ore roc quay pao fuk expos ud cessor) 3 non ow co yout tov castor sarice proved by Ore persona in be pet 3 ante? ‘ow 20 out paoance fons ra Qparton pasomain te past moth? ‘How yout you ri sttaton yl wth Oa the pst 3 mnths? ‘bs you havea supgsions on how we ca utr npove ur secs? 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