LETTER OF COMPLAINT

Dear Sir or Madam:

Subject: Defective delivered merchandise

I hereby allow you to inform you that on April 4 I made a purchase at your
Miravalles branch; It is a 3-room room and a coffee table, which was indicated to
me that they would be delivered to my home and so it was done, in a timely
manner.

Today that the person doing the cleaning in my home, told me that the chairs that
make up the room, at the bottom, are broken. Of this, it is worth mentioning that
I could not notice since the staff of his shop, the day he made the delivery, they
were the ones who installed the furniture in my home.

It is for this reason that I request that a person from my team be sent to me to
assess the situation; and whether a physical change of the merchandise is made
or that it can be repaired as soon as possible.

I thank you in advance for the attention to this request and if you require any
additional documents, let me know to provide it. I allow myself to attach the
invoice corresponding to the purchase of these materials as well as the copy of
the delivery order for them.
 AN APOLOGY LETTER

Dear Sir:

By this means I want to extend my most honest apologies for the event that
happened, in which the order delivery situation was not what you wanted, we
have already taken up the matter and reiterated to our collaborators the
importance of delivering the products to themselves. due time and with optimal
quality.

We do not take customer service very seriously and it is for this reason that
disciplinary and feedback rules have been given to prevent this situation from
happening again, we are a company in which we always try to provide the best
experience to all our clients . We would like to offer you a 35% discount on your
next purchase as part of our apologies.

On behalf of this server (a) the general management and the whole company
thank you for being our client and we assure you that we will reinforce the point
that you specified so that we can give you a quality of service of your height and
importance.

Sincerely, Customer Service Management.