WEDNESDAY, JUNE 26TH 2019

EVENT PASSPORT
 LETTER FROM THE C.O.O.

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nisl a nibh facilisis viverra. Praesent tincidunt gravida augue, ut blandit
mauris volutpat porta. Class aptent taciti sociosqu ad litora torquent per
conubia nostra, per inceptos himenaeos. Phasellus posuere ante lorem, in
hendrerit sapien malesuada non. Aenean facilisis, felis quis.

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nisl a nibh facilisis viverra. Praesent tincidunt gravida augue, ut blandit
mauris volutpat porta. Class aptent taciti sociosqu ad litora torquent per
conubia nostra, per inceptos himenaeos. Phasellus posuere ante lorem, in
hendrerit sapien malesuada non. Aenean facilisis, felis quis.

Sincerley,

Kent I glehart.

Kent Iglehart
Chief Operations Officer of The Dr. Tavel Optical Group

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MEET BUDDY
Buddy Rice started working with Shepard
Presentations in 2006. He brings over 30 years
of customer service experience to your team.
He is both a speaker and master facilitator
known for his fast-paced, exciting workshops.
Buddy has been recognized for consistently delivering practical, results
driven, customer-focused training.
Buddy’s professional career has included over 30 years of airline expe-
rience at Delta Air Lines, most recently responsible for The Crown Room
Clubs’ worldwide operations, staffing and quality assurance programs.
Under his direction, the lounges have been recognized by Business Traveler
and Executive Travel magazines respectively as ‘best airport lounges’ in
the industry.

MOMENTS OF MAGIC- SHEP HYKEN

The goal of Moments of Magic is to get you to think about quality
customer service at all times. Customer service is not a department or job
description. It is philosophy and an attitude and the way we have to do
business.
The Moment of Truth in business is defined as anytime a customer
comes into contact with a business and has an opportunity to form an
impression. Through the strategies in this book, you will learn about
managing the first impression, creating credibility, techniques for dealing
with confrontation, and more. And, if you don’t have direct contact with
the customer, the information in this book applies to both the outside and
internal customer/colleague.

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 RAFFLE RULES

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tellus id sem sagittis tristique a sed est. Quisque et est sodales, rutrum
diam id, blandit leo. Mauris aliquam ante a molestie venenatis. Aenean
non tempor nunc. Proin ullamcorper in mauris vel placerat. Etiam
sollicitudin non dolor in ultricies. Duis auctor facilisis magna, in molestie
nibh vehicula a.

=1 RAFFLE ENTRY

=2 RAFFLE ENTRIES

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magna. Praesent nec egestas orci. Fusce commodo mattis augue, et pel-
lentesque felis egestas id. Donec consequat nisl a tellus dapibus lobortis.
Quisque volutpat eget libero quis ultrices. Ut sed pulvinar lectus.

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ABOUT THE COMPANY
Founded in 1983, Marchon Eyewear is a manufacturer and distributor of
eyewear and sunglasses. In addition to its own house brands such as
Airlock, and Flexon, they also license such brands as Calvin Klein,
Columbia, DVF, Lacoste, Longchamp, Nautica, Nine West.

In August 2008, the company was acquired by VSP, a major vision insur-
ance company

Q: 1.) What brand did Marchon Eyewear launch in 2019?

2.) What brand did Altair launch in 2019?
3.) Name 2 sports brands that Marchon carries.

A:
1.) ___________________________________
2.) ___________________________________
3.) ___________________________________

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 ABOUT THE COMPANY
Luxottica is a leader in the design, manufacture and distribution of
fashion, luxury and sports eyewear. Its portfolio includes proprietary
brands such as Ray-Ban, Oakley, Vogue Eyewear, Persol, Oliver Peoples and
Alain Mikli, as well as licensed brands including Giorgio Armani, Burberry,
Bulgari, Chanel, Coach, Dolce&Gabbana, Ferrari, Michael Kors, Prada,
Ralph Lauren, Tiffany & Co., Valentino and Versace.

Q: 1.) What are the benefits of Oakley Prism lenses?

2.) What has been the biggest advantage of having in-store
digital education access to Luxottica University?
3.) What are the Ray-Ban icon frames?

A: 1.) ___________________________________
2.) ___________________________________
3.) ___________________________________

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ABOUT THE COMPANY
Signet Armorlite, Inc. is celebrating its 70th anniversary since incorpora-
tion. The headquarters and lens technology center, Signetek, are located
in Carlsbad, California. Glass lenses and molds are designed and produced
at Crossbows Optical, a wholly owned subsidiary located in Northern
Ireland. Signet Armorlite holds the worldwide distribution license for
KODAK Lenses and is an Authorized Distributor for 3M Optical Supplies in
North America.

Q: 1.) What brand did Marchon Eyewear launch in 2019?

2.) What brand did Altair launch in 2019?
3.) Name 2 sports brands that Marchon carries.

A:
1.) ___________________________________
2.) ___________________________________
3.) ___________________________________

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 ABOUT THE COMPANY
Alcon is the global leader in eye care, dedicated to helping people see bril-
liantly. With our 70-plus-year heritage, we are the largest eye care device
company in the world – with complementary businesses in Surgical and
Vision Care. Being a truly global company, we work in over 70 countries
and serve patients in more than 140 countries. We have a long history of
industry firsts, and each year we commit a substantial amount in Research
and Development to meet customer needs and patient demands.

Q: 1.) What is “Smart Shield” technology?

2.) What does our Snapchat feature do? And how do you
change?
3.) How many colors does Air Optix Colors come in? What
colors are available?

A: 1.) ___________________________________
2.) ___________________________________
3.) ___________________________________

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 VISUALEYES EYEWEAR.INC.

ABOUT THE COMPANY

Since its inception in 1999 Visual Eyes Eyewear, Inc. has been a family
owned and operated business. Thanks to you, our valued customers, we
have been able to provide high quality, value priced, fashion and basic
eyewear. We appreciate your support and will strive to surpass your every
expectation.

Q: 1.) Where do you see the direction of your collections going

in the next year?
2.) What are your newest collections?
3.) Do you have any collections for specific demographics?

A: 1.) ___________________________________
2.) ___________________________________
3.) ___________________________________

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 ABOUT THE COMPANY
CooperVision is one of the world’s leading manufacturers of soft contact
lenses and related products and services.

We appreciate that no two eyes, no two patients, and no two days are ever
the same. We realize that people look to us to provide contact lenses that
are best in class—whether it’s one of our mainstream lenses or one for
our specialty market.

Q: 1.) Where does CooperVision Rank in Total Wearers of Silicone

Hydrogel 1 day fits globally?
2.) What percentage of Americans spend two or more hours
every day on digital devices?
3.) What is the name of CooperVision’s app to help with more

A:
confident multifocal contact lens fitting?
1.) ___________________________________

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ABOUT THE COMPANY
Marcolin Group has been creating, manufacturing and distributing sun-
glasses and optical glasses for brands in the forefront for almost 60 years.
The dual vocation, which combines the best Italian craftsmanship with a
strong ability to intercept and make the changes in the world of fashion as
its own is what has determined the success of the company.

Q: 1.) How many steps does it take to make each

Tom Ford frame?
2.) Is Tom Ford involved in every element of design?
Yes, or No?

A: 1.) ___________________________________
2.) ___________________________________

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 ABOUT THE COMPANY
Bausch + Lomb, a division of Bausch Health Companies Inc., is solely
dedicated to protecting and enhancing the gift of sight for millions of
people around the world – from the moment of birth through every phase
of life. Our mission is simple yet powerful: Helping you see better to live
better.

Q: 1.)What is the rebate amount & how long does it take to

receive it?
2.) What can patients recycle in the ONE by ONE recycling
program?
3.) What is Lumify?

A: 1.) ___________________________________
2.) ___________________________________
3.) ___________________________________

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ABOUT THE COMPANY
MODO is a company that designs, manufactures and distributes a
successful portfolio of house brands, designer brands and contemporary
lifestyle brands.
Today, MODO drives the eyewear industry’s effort in sustainability and
social responsibility.

Q: 1.) Is MODO an independently owned company?

2.) What is MODO’s responsibility program?
3.) Where is MODO based out of?

1.) ___________________________________

A: 2.) ___________________________________
3.) ___________________________________

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 ABOUT THE COMPANY
Established in 1996, Ideal Optics has grown each year by identifying needs
in the eyewear market and key areas of profitability for our customers.
Our experienced development team skillfully monitors our collections
to deliver the best quality and most up-to-date product mix available.
Whether you’re an independent optometrist or a national eyewear chain,
our experienced team can offer you the best possible products, prices,
service, and support.

Q: 1.) What is Dr. Tavel’s 100% Rx ready value sunwear?

2.) What brand of sport gold jacket is worn by each
inductee of football hall-of-fame?
3.) What brand has “fitting is believing” as the slogan?

A: 1.) ___________________________________
2.) ___________________________________
3.) ___________________________________

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ABOUT THE COMPANY
At Johnson & Johnson, we believe good health is the foundation of vibrant
lives, thriving communities and forward progress. That’s why for more
than 130 years, we have aimed to keep people well at every age and every
stage of life. Today, as the world’s largest and most broadly based health-
care company, we are committed to using our reach and size for good. We
strive to improve access and affordability, create healthier communities,
and put a healthy mind, body and environment within reach of everyone,
everywhere.

Q: 1.) What is the name of the wetting agent found in Acuvue

Vita?
2.) Which contact lens manufacturer offers UV protection on
all of their brands?

A: 1.) ___________________________________

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We would like to give a big thanks to our staff and
sponsors. This would not be a success without you.