Student Services Six Factors Survey Results

CalWORKs 2019
Six Factors Questions Results – Frequency and Average Score
Neither Average
Six Factors Questions Strongly Agree nor Strongly Score
Disagree Disagree Disagree Agree Agree (out of 5)
I was given clear direction during my visit
to CalWORKs today, such as to a specific 0% 0% 3% 3% 94% 4.9
form, website, or information. (n=32)
I know more about what I need to do in
order to reach my academic goals than 0% 0% 6% 9% 84% 4.8
before I visited CalWORKs today. (n=32)
I felt supported or cared about during my
0% 0% 0% 10% 90% 4.9
visit to CalWORKs today. (n=31)
My experience at CalWORKs today helped
me connect to Ventura College personally, 0% 0% 7% 7% 87% 4.8
academically, or socially. (n=30)
During my visit to CalWORKs today, I felt
valued. (n=30) 0% 0% 3% 3% 93% 4.9

My experience at CalWORKs today helped

me feel more involved in my education. 0% 0% 7% 7% 86% 4.8
(n=28)
I am satisfied with my visit today to
CalWORKs. (n=30) 0% 0% 0% 7% 93% 4.9

Note: All frequencies are rounded to a whole number. Total may not add up to 100%.

Prepared by the Ventura College Office of Institutional Equity and Effectiveness, May 22, 2019 1
In an effort to better assist you, what method of communication do you prefer most? Rank your
choices. For example, if you prefer phone communication most, mark the box under "First choice".)

First Second Third Fourth Fifth Sixth

choice choice choice choice choice choice
Text (n=28) 46% 32% 11% 4% 0% 7%
Email (n=35) 60% 29% 9% 0% 3% 0%
Letter (n=29) 4% 4% 22% 26% 30% 15%
Phone (n=29) 3% 17% 38% 21% 10% 10%
MyVCCCD portal announcement (n=30) 17% 10% 17% 27% 27% 3%
Social media (n=31) 3% 3% 0% 13% 16% 65%
Note: All frequencies are rounded to a whole number. Total may not add up to 100%.

Overall Rank for each answer option.

Score Overall Rank
Email 190 1
Text 145 2
MyVCCCD portal announcement 106 3
Phone 102 4
Letter 76 5
Social media 53 6
The Score is a weighted calculation. Items ranked first are given a higher value or "weight." The score, computed
for each answer option, is the sum of all the weighted values for that answer.
Overall Rank is determined by the Score for each answer option. The largest Score is Overall Rank 1 and so on for
each answer option.

Prepared by the Ventura College Office of Institutional Equity and Effectiveness, May 22, 2019 2